Salesforce Sales Cloud Reviews

It is for normal CRM usage. We are using it to manage our contacts and customer-related information.

It is a very good tool. There are a lot of interesting features. It is one of the best solutions.

It could have a more user-friendly interface.

I have been using this solution for around one year.

It is very stable.

It is very scalable, and it is very easy to add new users. 

We have 200 to 300 users of this solution. We will expand its usage depending on our needs. If needed, we'll extend the number of users.

Our administration team handles that. I never needed support from them.

It was a company decision. We are a part of a bigger group, and in that group, we had Salesforce. It was also easy to deploy because we had a Salesforce specialist.

I'm not an admin of this tool, so I don't know about its setup. In terms of its maintenance, it is provided as a SaaS service. Its maintenance is not our business. It is provided by Salesforce.

I would definitely recommend this solution. Salesforce is very good. I would rate it a nine out of 10.

It is a one-stop shop for running anything related to sales. You can do a lot of things.

It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit.

I have been using this solution for about four or five years.

It is highly scalable. We have at least 500 users. About 70% to 80% of the company is using this solution.

I haven't interacted with them. It is usually handled internally.

I haven't used any other solution.

I wasn't involved with its implementation, but it is complex, and it has to be. I can't fault it.

Salesforce is often recommended in order to scale, but it makes more sense to use Salesforce once you have scaled. There are smaller and simpler solutions, and if you don't need the complexity of Salesforce, it doesn't make sense to use it.

I would rate it a seven out of 10. I am generally satisfied with it.

Generally speaking, Salesforce is for tracking all the processes within the company. We use Salesforce to keep track of candidates and provide an overview of what's happening in the company. It can also tell you what your colleagues are doing. 

Salesforce helps up keep track of candidates.

I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern. 

We've been using Salesforce for about five months. 

Yeah

I think Salesforce is scalable. We have almost 2,000 users. 

I would rate Salesforce Cloud six out of 10. I'm not sure if I would recommend it. I guess it depends on what you're using it to do. I don't know if it's the best, actually. Maybe I would say no. It's like asking me, "Would you recommend a bike?" If it's a flat street, yes. 

You can have non-sales and marketing personnel using Chatter without driving up licensing cost.

The bulk edit page is nice for creating multiple users at once with the most basic information.

The integration piece is missing.

Salesforce has a integration capability, but the moment we say integration, it's categorized into the following types:

- Synchronous and Asynchronous integration

- Hybrid integration: direct and middleware based

- Cloud-to-Cloud integration such as Salesforce.com to RightNow

So my point was whether Salesforce has the mentioned integration capabilities or not and answer is always the same -- it depends.

In such cases, we have to consider integration from the beginning and what kind of legacy systems we have and what the architectures of the current accounting system are, etc.

But also have to recognize that simply because we use a legacy system from a vendor who has a Salesforce too, that doesn't mean it integrates all that easily.

For Salesforce.com products to truly add business value to the enterprise, integration is thus crucial.

The increasing shift toward hybrid architectures, moreover, means that integration solutions must be able to seamlessly connect Salesforce.com with other SaaS applications and on-premises legacy systems.

And here, based on my past experience, I can say that Salesforce still have room for integration improvements.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Ability to add custom objects (tables) into the database means Salesforce can be tailored to any business. The workflow capability makes it possible to automate labour intensive tasks such as sending standard emails at pre-defined points within business processes.

Automation of routine emails, centralisation of data, standardisation of company processes, on demand access to reports and dashboards, 360 degree view of customer records and history.

Some areas of functionality from early versions of Salesforce getting a little dated and in need of overhaul. Examples include activity management.

4 years

Installing Salesforce for Outlook needs careful preparation and confirmation of users' version of Windows and Outlook.

Salesforce is very stable. I have not experienced any major outages since using the system.

No

Salesforce customer service is efficient.

Salesforce technical support is efficient.

As a Salesforce implementation consultant, I have seen Salesforce setup in many organisations. Whilst it is easy to configure Salesforce, it is not always done in the most appropriate way. For example, creating custom fields when it would be better to create a custom object related to a master object, A specific example would adding fields to an Account to record customer satisfaction on a monthly basis. Better to create a custom object rather than adding a new set of fields each month.

Think about the Reports you want to run before you begin configuring Salesforce. Otherwise you may find you configure the system in a way that is incompatible with the Reports and Dashboards you need

There are several valuable features, but the ones most useful to us are:

• Contact Management - this allows for better tracking of communication with end-customer tracking.
• Opportunity Tracking - you do not forget about opportunities that could slip through cracks.
• Excellent tech support for premier partners - pay for premium support as they always answer rather quickly.

It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations.

It needs improvement on integration with common apps, such as Outlook and iContact.

We've had no issues deploying it.

We haven't had any issues with instability.

We've been able to scale it as needed.

It was easy to do. 

We did it in-house, but help from having their premium support team. 

To use it in the most beneficial way for your organization, be sure to find a company that is familiar with the product for the integration.

I really like the Sales and Marketing related tabs as there is Leads, Accounts, Opportunities, Reports and the very practical and self-explaining use of Salesforce. The Software offers a nice overview and doesn't let you forget about any planned or scheduled tasks with reminder functions as well.

Salesforce helps me very well organizing my daily tasks and shows me an overview what I have reached every day or offers me reports which can be easily created and saved for my personal way of working.

They should think about introducing some sort of fire system (colours: green - yellow - red) to set alarms of overdue tasks.

Since May 2013, every day

None

One day in the morning it broke, but the support team quickly helped me get back to speed with it.

None

I'd give it an A - perfectly satisfied

I'd give it an A

Oracle Siebel, Update seven and others - all of them not very practical, no real overview or easy way of handling. It took much longer to become acquainted with these systems.

Absolutely straightforward - no difficulties there as far as I learned from our IT team

I was lucky not to need to evaluate other solutions, as my company chose this product.

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful dashboard and third-party integration tools. In different tabs, you can track accounts, leads, and opportunities with one click. Also, I love their PRM system for communicating with indirect channels. I worked with Salesforce for one-and-a-half years and I completed many projects with it.

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to eventually find another solution.

I used it for one and a half years.

There were no deployment issues.

There were no more than a dozen cases of instability a year.

It scaled well for us.

Customer service is nice.

They sometimes have problems with finding the root cause of an issue.

We didn't use a previous solution.

This is an expensive solution.