Salesforce Sales Cloud Reviews

I really like the Sales and Marketing related tabs as there is Leads, Accounts, Opportunities, Reports and the very practical and self-explaining use of Salesforce. The Software offers a nice overview and doesn't let you forget about any planned or scheduled tasks with reminder functions as well.

Salesforce helps me very well organizing my daily tasks and shows me an overview what I have reached every day or offers me reports which can be easily created and saved for my personal way of working.

They should think about introducing some sort of fire system (colours: green - yellow - red) to set alarms of overdue tasks.

Since May 2013, every day

None

One day in the morning it broke, but the support team quickly helped me get back to speed with it.

None

Customer Service:

I'd give it an A - perfectly satisfied

Technical Support:

I'd give it an A

Oracle Siebel, Update seven and others - all of them not very practical, no real overview or easy way of handling. It took much longer to become acquainted with these systems.

Absolutely straightforward - no difficulties there as far as I learned from our IT team

I was lucky not to need to evaluate other solutions, as my company chose this product.

There are several valuable features, but the ones most useful to us are:

• Contact Management - this allows for better tracking of communication with end-customer tracking.
• Opportunity Tracking - you do not forget about opportunities that could slip through cracks.
• Excellent tech support for premier partners - pay for premium support as they always answer rather quickly.

It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations.

It needs improvement on integration with common apps, such as Outlook and iContact.

We've had no issues deploying it.

We haven't had any issues with instability.

We've been able to scale it as needed.

It was easy to do. 

We did it in-house, but help from having their premium support team. 

To use it in the most beneficial way for your organization, be sure to find a company that is familiar with the product for the integration.

The most valuable features for us are

• Visualforce and Apex
• Process Builder
• Knowledge Base

Our productivity and capability to solve and anticipate problems in the Call Centre team increased at least 50%.

Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process.

I've been using it for five years.

There were no issues with the deployment.

Through their site, they expose their stability KPIs for their customers.

Considering they are 100% cloud, if the customer needs scalability you just have to contract more users.

Customer Service:

10/10

Technical Support:

10/10

We had a different solution, and switched because they have a 100% integrated platform where my team can develop our business processes almost without code.

It was straightforward, and it took 12 weeks to do the first implementation.

We did it in-house. I strongly recommend good project management and some Salesforce certified people to help with the system integrations.

Start with a small group of users, and take care with user adoption.

Salesforce has a great Customer Community where the users can add their suggestions and ideas.

Ability to add custom objects (tables) into the database means Salesforce can be tailored to any business. The workflow capability makes it possible to automate labour intensive tasks such as sending standard emails at pre-defined points within business processes.

Automation of routine emails, centralisation of data, standardisation of company processes, on demand access to reports and dashboards, 360 degree view of customer records and history.

Some areas of functionality from early versions of Salesforce getting a little dated and in need of overhaul. Examples include activity management.

4 years

Installing Salesforce for Outlook needs careful preparation and confirmation of users' version of Windows and Outlook.

Salesforce is very stable. I have not experienced any major outages since using the system.

No

Customer Service:

Salesforce customer service is efficient.

Technical Support:

Salesforce technical support is efficient.

As a Salesforce implementation consultant, I have seen Salesforce setup in many organisations. Whilst it is easy to configure Salesforce, it is not always done in the most appropriate way. For example, creating custom fields when it would be better to create a custom object related to a master object, A specific example would adding fields to an Account to record customer satisfaction on a monthly basis. Better to create a custom object rather than adding a new set of fields each month.

Think about the Reports you want to run before you begin configuring Salesforce. Otherwise you may find you configure the system in a way that is incompatible with the Reports and Dashboards you need

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful dashboard and third-party integration tools. In different tabs, you can track accounts, leads, and opportunities with one click. Also, I love their PRM system for communicating with indirect channels. I worked with Salesforce for one-and-a-half years and I completed many projects with it.

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to eventually find another solution.

I used it for one and a half years.

There were no deployment issues.

There were no more than a dozen cases of instability a year.

It scaled well for us.

Customer Service:

Customer service is nice.

Technical Support:

They sometimes have problems with finding the root cause of an issue.

We didn't use a previous solution.

This is an expensive solution.

Very robust CRM tracking Integrates well across the email platforms we use. API also integrates well with other inbound marketing software we currently use. Many useful apps in their AppExchange.

Takes a long time to get fully up and running on Salesforce. We've noticed a few bugs that haven't been worked out (although Salesforce support team is great) It's quite expensive on a per user basis.

Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms. However, it is expensive, and took a long time for my team to fully adopt Salesforce and to use it without having any issues.

We're using it for tracking sales opportunities and networking with prospects that we're trying to establish business with.

We're leveraging Salesforce's cloud, and we're logging in with our own individual IDs.

Contact records are most valuable.

Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports.

Shortcut keys for us diehard shortcut key people would probably be helpful. We should be able to perform actions with shortcut keys.

I've been using Salesforce for years. It has easily been a decade-and-a-half.

It's very stable.

It's very scalable. In terms of its users, there are different levels of salespeople inside sales and outside sales. There are about 100 or so users in the company.

It's pretty straightforward for me.

I would advise others to just do their due diligence. I would rate it an 8 out of 10. It does what it's supposed to do with relatively little intervention on my part where I don't have to completely think about everything every step of the way. So, it's more or less intuitive.

Public Cloud

Other

It is for normal CRM usage. We are using it to manage our contacts and customer-related information.

It is a very good tool. There are a lot of interesting features. It is one of the best solutions.

It could have a more user-friendly interface.

I have been using this solution for around one year.

It is very stable.

It is very scalable, and it is very easy to add new users. 

We have 200 to 300 users of this solution. We will expand its usage depending on our needs. If needed, we'll extend the number of users.

Our administration team handles that. I never needed support from them.

It was a company decision. We are a part of a bigger group, and in that group, we had Salesforce. It was also easy to deploy because we had a Salesforce specialist.

I'm not an admin of this tool, so I don't know about its setup. In terms of its maintenance, it is provided as a SaaS service. Its maintenance is not our business. It is provided by Salesforce.

I would definitely recommend this solution. Salesforce is very good. I would rate it a nine out of 10.