Salesforce Sales Cloud Reviews

We are using Salesforce Sales Cloud to create opportunities and tickets. We are updating the information and running reports.

Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications.

When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security.

The next release of Salesforce Sales Cloud should add better integration with communication systems, such as Webex.

I have been using Salesforce Sales Cloud for approximately three years.

The stability of Salesforce Sales Cloud is good.

Salesforce Sales Cloud is scalable.

We have approximately 1,000 users using this solution. We have plans to increase usage in the future.

The support from Salesforce Sales Cloud is very helpful.

In my previous company, I used an in-house built CRM system.

We use ten technicians that support Salesforce Sales Cloud.

I would highly recommend this solution to others.

I rate Salesforce Sales Cloud a nine out of ten.

Salesforce Sales Cloud is used for selling, tracking leads, verifying customer information, scheduling appointments, visiting customers, and costing leads.

Open the case to the back end for something that cannot be done in the front end. Perhaps we have a case open to the back end.

For a user, it's okay.

The cost could be lower. I would like to see a more affordable licensing model.

I have been working with Salesforce Sales Cloud for four or five years.

We are using the latest version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud is scalable but requires additional licenses. At times we cannot scale for some users because of the license, and the cost.

We have more than 100 users in our organization.

I have not contacted technical support.

We use RPA products in our organization such as Kryon.

I believe, is from the user's perspective, in our bank, the user will be the, and not the developer; we empower the user in the operation to try to record robotics by themselves, not the IT team, or the developer. As a result, the user can show the client because it is simple to use for any user.

I was not involved in the initial setup.

The vendor handles the maintenance of the solution.

We pay a yearly subscription fee.

I'm not sure about Salesforce, but the user side is similar to an app with this solution. That is acceptable from an IT standpoint. Actually, I'm not involved in this project very much, so I'm not sure what the issues are. I'm only in charge of RPA, not CRM, so I'm not sure.

I would rate Salesforce Sales Cloud a seven out of ten.

It is used almost entirely by the organization to connect with clients and patients.

The performance is good. I am satisfied with the performance of this solution.

The most valuable features are performance and integration.

There are always issues that must be addressed. And, in the end, I believe we have the support of these organizations, and we are working toward solutions.

I would like to see licensing fees reduced in the next release.

We are based on Salesforce. I believe they've been using it for a long time before my tenure. We are still using Salesforce Sales Cloud.

We are using the most recent version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud's scalability is good.

There are several beta programs that are also run with us and for which we receive support. It is not only because of product upgrades but also because of beta programs.

There were native developments available, but as part of corporate policy, we chose Salesforce.

The initial setup is easy. It's far easier in the present times.

The client is virtually very easy. At the moment, I believe everyone works from home, and it has taken us an unimaginable, very short time. It was up and running and continues to do so.

The installation was done by the individuals themselves.

We must pay for the licenses. Then it comes from the internal budgets.

It should be cheaper.

It is very good, and I would recommend it to others who are considering using it.

I would rate Salesforce Sales Cloud an eight out of ten.

• Quick go-to-market with a sales process
• Utilization of the "platform as a service" features of Salesforce
• Appexchange packages help to quickly hit requirements
• Robust feature set when considering all the Salesforce packages - Sales Cloud, communities, Service Cloud etc.

I've implemented a Saleforce solution at a hedge fund where we were immediately able to connect the marketing and customer relations department for tracking up-selling opportunities.

By building on the Salesforce platform, we were able to work through potential data problems such as tagging financial advisor owned accounts separately from individual investor accounts, bringing much needed granular tracking of the new money subscription opportunities.

The reporting functionality of Salesforce is much more a query engine than a true reporting module.

Salesforce have made some great strides towards addressing this deficiency with the advent of the analytics cloud, but it still needs improvement for customers not paying for the additional service.

I've been consulting on the platform for five years. I have implemented it at Rhymeo as a customer and currently utilize the platform at another client.

Being forced to run through all test classes to deploy to production has always been a concern for organizations that are apex heavy and need the ability for quick, impromptu deployments. Some “quick deploy” features are incredibly helpful for organizations trying to meet this requirement.

One look at their website will show you the incredible stability of this product.

Scaleability has never been in doubt.

Premier support has always been incredibly helpful when solving problems.

However, the true benefit of the salesforce community comes from the helpful users that are constantly contributing to the Salesforce support forums.

You’re usually always a quick Google search away from advice to solving a problem.

While consulting for the platform, we were always brought in to assist with implementation after vendor analysis.

Good consulting on the platform is the key to a straightforward vs. complex implementation.

Users are always reluctant to change so managing expectations and involving business users very early in development is the key to success. The robust configurability vs. code allows implementers the ability to demo early and often to business users. Lightning and process builder are taking this to a welcome new level.

Always via a vendor team. Speaking to experienced implementers when planning the release schedule for Salesforce manages the risk that integration inevitably always brings forth.

Spend as much time with Salesforce customer success managers as possible. The wealth of Salesforce accelerators and their solution engineers have built help show the potential features of Salesforce early in the planning stage and go a long ways to a smoothful project planning and execution

I mainly use this solution for optimizing sales and sales teams. 

An area for improvement would be the ease of configuration.

I've been working with Sales Cloud for eight years. 

Sales Cloud is very stable and simple and has most of the functionality people want in sales.

Sales Cloud is scalable.

Salesforce's technical support could be improved.

The initial setup can be very simple or very complex, depending on the business.

Sales Cloud is expensive.

I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise. I'd rate it as eight out of ten.

I use Sales Cloud quite often through an apprenticeship I am doing at a non-profit organization. I do utilize Sales Cloud often, and practice using Trailhead. I also use Sales Cloud with the Nonprofit Success Pack, or anything pertaining to that. We also make use of the Education Data Architecture. I have used Sales Cloud in the past as an administrator.

Sales Cloud really helps to point out different numbers for our company in terms of what converts or what doesn't. Different leads and fields can be utilized inside of Salesforce, using Sales Path to follow those specific leads, and it demonstrates what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface. I think that's fundamental, especially for users or individuals that don't know how to use Salesforce. It's easier to track. The page layouts are pretty good for users as well, to track those numbers.

I would say Sales Path is something that I do like to use to track leads and opportunities. It's a pretty cool feature to use inside of Sales Cloud. Different fields inside of Sales Cloud have pretty cool features in Salesforce too.

There are different applications that can definitely help leverage Salesforce when it comes to data management. Importing and exporting different applications can be used to help that process. 

In addition, applications that can help with migrating data over from the sandbox to production would make it easier because sometimes changesets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production.

Sometimes uploading and making changes to processes can be a little slow.

The implementation of automated processes could be a little bit better understood.

It is a scalable solution. 

We previously used a Microsoft platform. 

It wasn't easy. The difficulty was in tracking the changes that were made inside of the Sandbox, and then trying to put all the changes into a changeset into production. There were certain fields that you needed to have inside the changeset that wasn't there, so it made it a hassle to deploy.

It took a couple of days to deploy. 

It was implemented in-house. There were about three people that were involved with deployment.

We track changes inside of the platform and they are major programs that help the non-profit to run and complete their mission and vision. 

Salesforce Sales Cloud is reasonably priced. 

I would recommend getting assistance from people that know what they're doing in Salesforce. They should get a good idea of what the client wants and take it from there. 

I would rate it an eight out of ten. The implementation of automated processes could be a little bit and better understood.

I use Salesforce Sales Cloud for managing opportunities. I also go through leads on it. I also use it for managing the revenue generated from my book of business. I also use its dashboard.

I like that Salesforce Sales Cloud performs really well. I have no problem with its performance. I also find it extensible.

What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface. It's what could be improved in the solution.

I've been dealing with Salesforce Sales Cloud for four and a half years.

I'm a salesperson and I'm using Salesforce Sales Cloud, e.g. it's what we're using in our company currently. We're using the latest version. It's a cloud-based solution.

I didn't find any issues with the solution. I don't have any negative feedback about it.

I'm a user, not an admin of Salesforce Sales Cloud, so I wasn't part of the process of setting it up, but I could access the solution without any issue.

I would assume there is over 1,500 people who use the solution within the company, and it's being used extensively. I'm not aware of how many people handle the deployment and maintenance of Salesforce Sales Cloud, as I'm not involved in those processes.

I never needed technical support for the solution, because I never had any issues to complain about.

I'm recommending Salesforce Sales Cloud to others, without doubt.

I would rate Salesforce Sales Cloud an eight out of ten.

Chatter, Mobile Platform along with Mobile Push, Salesforce synchronization for MS Outlook, simple & smart analytic dashboard

User Adoption has improved a lot resulting in improvement of Data quality & ROI of Software.

Need to make complex CRM processes as Out of Box features, Address interface challenges between Salesforce and On-premise enterprise Software, Lot of dependency on affiliate software such as Service Max & Marketo

7 years

Digitizing complex business process around Sales (Multiple layer of approvals), building complex dash board consolidating Sales, Marketing data (Marketing ROI), building interface between Salesforce and On-premise enterprise software.

Yes. In Data synchronization & Replication.

Yes, when we moved beyond 3000 seats, we had challenges in meeting some Performance & Scalability standards.

I would rate them 7 out of 10.

I would rate them 6 out of 10.

Yes, I used Siebel & we switched to have better user adoption and better manage the cost of ownership of CRM software.

Initial setup was easy however we faced a lot of difficulty when we tried to interface it with other enterprise applications.

Our business was a mixed one i.e. combination of in-house & vendor team. Initially, we had a lot of challenges in terms of scaling up vendor team.

Unfortunately, we don't have a comprehensive way to capture ROI however we can observe both tangible & intangible benefits of using Software (Better user adoption, simplified data entry, better decision making through alerts of software, etc.)

Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats. Our d-d cost is approx 900k.

Yes, we evaluated SAP CRM, Oracle On-demand and Siebel

I strongly recommend it for a small to mid size company.