Salesforce Sales Cloud Reviews

I mainly use this solution for optimizing sales and sales teams. 

An area for improvement would be the ease of configuration.

I've been working with Sales Cloud for eight years. 

Sales Cloud is very stable and simple and has most of the functionality people want in sales.

Sales Cloud is scalable.

Salesforce's technical support could be improved.

The initial setup can be very simple or very complex, depending on the business.

Sales Cloud is expensive.

I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise. I'd rate it as eight out of ten.

• Quick go-to-market with a sales process
• Utilization of the "platform as a service" features of Salesforce
• Appexchange packages help to quickly hit requirements
• Robust feature set when considering all the Salesforce packages - Sales Cloud, communities, Service Cloud etc.

I've implemented a Saleforce solution at a hedge fund where we were immediately able to connect the marketing and customer relations department for tracking up-selling opportunities.

By building on the Salesforce platform, we were able to work through potential data problems such as tagging financial advisor owned accounts separately from individual investor accounts, bringing much needed granular tracking of the new money subscription opportunities.

The reporting functionality of Salesforce is much more a query engine than a true reporting module.

Salesforce have made some great strides towards addressing this deficiency with the advent of the analytics cloud, but it still needs improvement for customers not paying for the additional service.

I've been consulting on the platform for five years. I have implemented it at Rhymeo as a customer and currently utilize the platform at another client.

Being forced to run through all test classes to deploy to production has always been a concern for organizations that are apex heavy and need the ability for quick, impromptu deployments. Some “quick deploy” features are incredibly helpful for organizations trying to meet this requirement.

One look at their website will show you the incredible stability of this product.

Scaleability has never been in doubt.

Premier support has always been incredibly helpful when solving problems.

However, the true benefit of the salesforce community comes from the helpful users that are constantly contributing to the Salesforce support forums.

You’re usually always a quick Google search away from advice to solving a problem.

While consulting for the platform, we were always brought in to assist with implementation after vendor analysis.

Good consulting on the platform is the key to a straightforward vs. complex implementation.

Users are always reluctant to change so managing expectations and involving business users very early in development is the key to success. The robust configurability vs. code allows implementers the ability to demo early and often to business users. Lightning and process builder are taking this to a welcome new level.

Always via a vendor team. Speaking to experienced implementers when planning the release schedule for Salesforce manages the risk that integration inevitably always brings forth.

Spend as much time with Salesforce customer success managers as possible. The wealth of Salesforce accelerators and their solution engineers have built help show the potential features of Salesforce early in the planning stage and go a long ways to a smoothful project planning and execution

I use Sales Cloud quite often through an apprenticeship I am doing at a non-profit organization. I do utilize Sales Cloud often, and practice using Trailhead. I also use Sales Cloud with the Nonprofit Success Pack, or anything pertaining to that. We also make use of the Education Data Architecture. I have used Sales Cloud in the past as an administrator.

Sales Cloud really helps to point out different numbers for our company in terms of what converts or what doesn't. Different leads and fields can be utilized inside of Salesforce, using Sales Path to follow those specific leads, and it demonstrates what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface. I think that's fundamental, especially for users or individuals that don't know how to use Salesforce. It's easier to track. The page layouts are pretty good for users as well, to track those numbers.

I would say Sales Path is something that I do like to use to track leads and opportunities. It's a pretty cool feature to use inside of Sales Cloud. Different fields inside of Sales Cloud have pretty cool features in Salesforce too.

There are different applications that can definitely help leverage Salesforce when it comes to data management. Importing and exporting different applications can be used to help that process. 

In addition, applications that can help with migrating data over from the sandbox to production would make it easier because sometimes changesets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production.

Sometimes uploading and making changes to processes can be a little slow.

The implementation of automated processes could be a little bit better understood.

It is a scalable solution. 

We previously used a Microsoft platform. 

It wasn't easy. The difficulty was in tracking the changes that were made inside of the Sandbox, and then trying to put all the changes into a changeset into production. There were certain fields that you needed to have inside the changeset that wasn't there, so it made it a hassle to deploy.

It took a couple of days to deploy. 

It was implemented in-house. There were about three people that were involved with deployment.

We track changes inside of the platform and they are major programs that help the non-profit to run and complete their mission and vision. 

Salesforce Sales Cloud is reasonably priced. 

I would recommend getting assistance from people that know what they're doing in Salesforce. They should get a good idea of what the client wants and take it from there. 

I would rate it an eight out of ten. The implementation of automated processes could be a little bit and better understood.

Salesforce Sales Cloud is used for many things, such as opportunity, pipeline, and code hub management.

The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management.

Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information.

I have been using Salesforce Sales Cloud for two years.

Salesforce Sales Cloud is a stable solution.

I have not contacted support. Our company has its own support.

My company installed the solution Salesforce Sales Cloud. I was not involved.

I rate Salesforce Sales Cloud an eight out of ten.

I use Salesforce Sales Cloud for managing opportunities. I also go through leads on it. I also use it for managing the revenue generated from my book of business. I also use its dashboard.

I like that Salesforce Sales Cloud performs really well. I have no problem with its performance. I also find it extensible.

What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface. It's what could be improved in the solution.

I've been dealing with Salesforce Sales Cloud for four and a half years.

I'm a salesperson and I'm using Salesforce Sales Cloud, e.g. it's what we're using in our company currently. We're using the latest version. It's a cloud-based solution.

I didn't find any issues with the solution. I don't have any negative feedback about it.

I'm a user, not an admin of Salesforce Sales Cloud, so I wasn't part of the process of setting it up, but I could access the solution without any issue.

I would assume there is over 1,500 people who use the solution within the company, and it's being used extensively. I'm not aware of how many people handle the deployment and maintenance of Salesforce Sales Cloud, as I'm not involved in those processes.

I never needed technical support for the solution, because I never had any issues to complain about.

I'm recommending Salesforce Sales Cloud to others, without doubt.

I would rate Salesforce Sales Cloud an eight out of ten.

Salesforce Sales Cloud is mostly used for partner lead management.

The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened.

The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community.

I have been using Salesforce Sales Cloud for approximately two years.

Salesforce Sales Cloud is extremely stable.

The scalability of Salesforce Sales Cloud is good, we have not had any issues.

We have a few thousand users using this solution in my organization.

We have premier support and it is very good. Whenever we hit roadblocks, we do reach out to the support and they're very cooperative.

I would rate the technical support of Salesforce Sales Cloud a four out of five.

We previously had an in-house solution. We switched to Salesforce Sales Cloud because it was a good time in the market to do so and the solution as all the latest changes in the industry which we would receive automatically into our organization.

The complexity of the implementation of Salesforce Sales Cloud depends on the business. If your business process is complex, the implementation will turn out to be complex. Our implementation was a complex one because we have different processes we had to configure, it was time-consuming. It took approximately six to eight months to configure everything. 

We used a partner for the implementation of Salesforce Sales Cloud.

The price of Salesforce Sales Cloud could be reduced. It is expensive.

We pay for a standard license and there are not any additional fees other than the premier support.

I would advise others Salesforce Sales Cloud is a good tool. However, the price is high and other solutions in the market should be looked at because of this.

I rate Salesforce Sales Cloud a nine out of ten.

Chatter, Mobile Platform along with Mobile Push, Salesforce synchronization for MS Outlook, simple & smart analytic dashboard

User Adoption has improved a lot resulting in improvement of Data quality & ROI of Software.

Need to make complex CRM processes as Out of Box features, Address interface challenges between Salesforce and On-premise enterprise Software, Lot of dependency on affiliate software such as Service Max & Marketo

7 years

Digitizing complex business process around Sales (Multiple layer of approvals), building complex dash board consolidating Sales, Marketing data (Marketing ROI), building interface between Salesforce and On-premise enterprise software.

Yes. In Data synchronization & Replication.

Yes, when we moved beyond 3000 seats, we had challenges in meeting some Performance & Scalability standards.

I would rate them 7 out of 10.

I would rate them 6 out of 10.

Yes, I used Siebel & we switched to have better user adoption and better manage the cost of ownership of CRM software.

Initial setup was easy however we faced a lot of difficulty when we tried to interface it with other enterprise applications.

Our business was a mixed one i.e. combination of in-house & vendor team. Initially, we had a lot of challenges in terms of scaling up vendor team.

Unfortunately, we don't have a comprehensive way to capture ROI however we can observe both tangible & intangible benefits of using Software (Better user adoption, simplified data entry, better decision making through alerts of software, etc.)

Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats. Our d-d cost is approx 900k.

Yes, we evaluated SAP CRM, Oracle On-demand and Siebel

I strongly recommend it for a small to mid size company.

We use Salesforce Sales Cloud for management assistance and for CRM.

Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along.

I have been using Salesforce Sales Cloud for a few years.

I have found Salesforce Sales Cloud to be stable.

Salesforce Sales Cloud is scalable.

We have approximately 75 users using this solution.

I have not contacted technical support.

I preferred using Zoho rather than Salesforce Sales Cloud. We switch to Zoho because the price of Salesforce Sales Cloud was expensive.

The initial setup of Salesforce Sales Cloud is simple and took approximately one hour, but not as simple as Zoho.

The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud.

I would recommend the solution to others.

I rate Salesforce Sales Cloud a seven out of ten.