Salesforce Sales Cloud Reviews

We use Salesforce Sales Cloud for management assistance and for CRM.

Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along.

I have been using Salesforce Sales Cloud for a few years.

I have found Salesforce Sales Cloud to be stable.

Salesforce Sales Cloud is scalable.

We have approximately 75 users using this solution.

I have not contacted technical support.

I preferred using Zoho rather than Salesforce Sales Cloud. We switch to Zoho because the price of Salesforce Sales Cloud was expensive.

The initial setup of Salesforce Sales Cloud is simple and took approximately one hour, but not as simple as Zoho.

The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud.

I would recommend the solution to others.

I rate Salesforce Sales Cloud a seven out of ten.

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce forums are very responsive when you ask for help.

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and received to the account which puts all the information in one place. This allows top management to see exactly what is going on with each account without having to go to sales to get updates. Also having the ability to schedule pipeline reports to be emailed keeps the entire management team up to date on any pipeline changes.

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.

I've been using it for over eight years.

The only issue we had with deployment was training the sales team on how to use it. After using ACT for so long, it took some of them quite some time to feel comfortable with it.

There have been no issues with the stability.

There have been no issues scaling it.

It has been excellent the few times I've had to use either customer service or technical support. For most issues I come across I use the forums which are excellent!

We previously used ACT. ACT had many limitations but the biggest limitation but the main reason we switched was that ACT had limitations when it came to integrating with our accounting software.

My part was straightforward. The only complex issue was integrating it with our accounting system which was handled by our CIO.

We implemented it ourselves. Prior to cutting over completely, you should definitely have all of your lists (Lead Source, Industry, etc.) in place. You should also have any customized fields in place and your layouts finished.

We have not tracked ROI, however, upgrading to the enterprise edition gives you more options and is definitely worth the additional cost.

You should definitely purchase enough data storage. If you start using above 80% to 85% of your allocated data storage, response times will decrease.

We use Salesforce for the sales funnel from prospects to leads.  

Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.

I didn't use Salesforce too much, so I can't say much about it because I don't think it would be very accurate.

I don't have much experience with Salesforce. I've used it for about a month or so. Most of my experience is on the sales side, not the service parts. 

Salesforce is stable. I didn't notice any hangups.

We had about 50 sales and marketing people working with Salesforce. 

I rate Salesforce seven out of 10. 

I am fundamentally a consultant to businesses exploring CRM solutions. My first choice, subject to the customer's budget, is Salesforce. At my office, we have been using Salesforce primarily for lead management, sales cycle management, renewal management, and sales performance management. We have also integrated it with our help desk and our HRMS. 

We use the Salesforce Platform edition with 300 objects which gives us a phenomenal ability to develop specific functionalities that we need for our unique requirements.

An integrated approach to CRM always helps in streamlining activities across all the departments. We have been able to better our response times, reduce our sales cycles, and have increased overall sales revenue. Similar results have been observed for all our customers who have implemented and adopted SalesCloud in the right manner. 

We have developed a module for integrating our digital marketing tool with Salesforce. The campaign ROI monitoring ability has helped us to increase our marketing effectiveness to a great extent.

There are many extremely useful features. Lead scoring is useful for automatically signaling the importance and urgency of acting on any particular lead. Website integrations are useful for getting in the lead data into Salesforce along with auto-tagging of the customer's point of interest. The automation rules that have been set up across all modules deliver tremendous value by speeding up things, ensuring process compliance, and increasing productivity. 

The customized and role-based dashboards help our team to make the right decisions.  

Featurewise, the product almost has all CRM features that one can think of. Beyond CRM, if the integration with MS Office can be made tighter and smoother, that could be great value for customers. Especially integrating MS Word and MS Excel would be really useful. 

If a lighter version of CPQ is made available, it would help many midsize customers. As of now, Salesforce is the most expensive CRMs out there - making it a bit more affordable will help them in a big way. 

There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed.

I've used the solution for more than seven years.

The solution is extremely stable. We haven't seen any nasty surprises. trust.salesforce.com is a great place to check the stability and dependability of Salesforce.  

Irrespective of the number of concurrent users, the automation rules, reporting requirements, workflows etc, the system performance remains the same. There is no performance degradation by additional of number of users or increase in data or increase in automations or functionalities whatsoever. 

trust.salesforce.com gives a real-time view of all salesforce datacentres and the various clouds in terms of their health, availability, uptimes, maintenance status, security and compliances. There is a lot more indepth information if one really wants to dig deeper. 

It is highly and seamlessly scalable. it is very robust at any scale.

This is not applicable to us. However, the back-to-back support from Salesforce has been pretty good.

Positive

We have used a homegrown application earlier. Switching to Salesforce was due to the capabilities provided by the Salesforce platform. It practically molds itself as per an organization's working style. 

It wasn't complex for us as we are ourselves are implementation partners. For customers, it can turn out to be pretty overwhelming. 

There are so many features and so many possibilities, it is very easy for anyone to keep asking for more. That is often the biggest pitfall. A step-by-step phased approach is usually more successful.

We have a highly skilled implementation team.

We've seen an ROI of at least 20%.

Salesforce surely is one of the most expensive CRMs out there. However, if implemented in the right manner and adopted extensively, it does deliver a great value to the organization. 

While deploying Salesforce, I would generally suggest engaging a consultant for optimizing the license costs. Salesforce sales team may try to oversell. A 3rd party consultant like us can help you with an unbiased opinion. 

We did not evaluate others while choosing for ourselves. However, as a consultant, we frequently need to show customers comparisons with Navision, SAP, and Oracle.

We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.

It is a good platform that shows consolidation of information for our customer base.

The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for.

I have been using this solution for three and a half years. 

This is a stable solution. 

This is a scalable solution. 

We have not needed to contact customer service and support. 

I would advise others to customize the solution according to their business needs and goals and to make it as user friendly as possible.

I would rate this solution an eight out of ten. 

My main use case for this solution is for the sales and marketing team to gather leads and convert them to accounts. Using Salesforce, they gather information and log calls, texts, and meetings. We also use Salesforce to set up price books.

Salesforce has been very useful during the COVID-19 pandemic, as its database contains all our customer history, so we were able to maintain our customer relationships.

The most valuable feature Sales Cloud provides is that it allows teams to convert leads to opportunities and accounts. We can use its forecasting feature to tell us the expected sales volume and its target feature to see how the pipeline is forecasting. The dashboard also allows managers to monitor their teams' performance.

An area for improvement would be to open the door for other partners to develop interfaces for software integration. In addition, the amount of storage provided is limited, so the product is less cost-effective when working with larger amounts of data.

This solution is very easy to scale, thanks to the processes builder and the automation process builder. We can scale and customize the solution as we want, according to the business.

I'm very satisfied with the technical support.

The initial setup was fairly complex as there is a full cycle of operations to consider when deploying.

I implemented through an in-house team.

There are a variety of licenses available depending on the customer's needs. Implementation and add-ons may be additional costs.

Salesforce is very flexible and provides developmental tools in case you have special requirements. I think this is a very, very good product that can help many organizations to achieve success, and that is suitable for all sizes of organizations. I would recommend not going with every feature, as this is a wide and flexible product, so get to know the product before implementing it. I would rate this solution as ten out of ten.

We primarily use the solution for managing our organization's leads and our customer accounts.

Salesforce has made it so much easier to expedite the process of getting the information about our leads and clients. It's really sped everything up in a major way.

The solution is very user-friendly. Anyone can jump on and start working.

The product is very fast and responsive. There's no lag time when you are on the platform.

The initial setup is very easy.

The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.

The solution probably has between 300-500 features already. I can't think of one they are lacking.

The solution is quite expensive.

I've been using the solution since 2012. It's been a long time. I'd say it's just under a decade at this point.

The product is largely stable and dependable. Every once in awhile, you may get a bug or glitch. However, it's rare, and it rarely affects our work.

The solution is very scalable. It scales quite well, as a cloud solution.

We only have five people on the platform currently. It's not too many. We have one administrator and two or three sales people that are on it regularly.

We are not very satisfied with technical support. You have to go through these gateways, and sometimes the support will respond, and sometimes they don't respond at all. It's all depending on if you're a paid subscriber to the support or not. If you are not, then they won't respond. It's lacking. If we bought the service, they should want to help us, and yet the way it's set up, that's not the case at all.

Overall, I'd rate the technical support at a six out of ten.

I used to NetSuite, however, it was a very long time ago at this point. It's almost been ten years.

The initial setup isn't complex at all. It's very straightforward. It's basically an out-of-the-box product. You don't have to play around with configurations.

The solution isn't cheap. It's very costly for an organization like ours. It's also expensive to integrate the solution with other products.

We're a Salesforce customer. We don't have a business relationship with the company.

We're using the enterprise version of the solution.

It's a good product. It's perfect for people who really want to grow their company. If they have resources to really spend on organizing their leads and clients then Salesforce is a pretty good option. That said, it is not for everybody.

On a scale from one to ten, I'd rate this solution at a six. If it was more competitively priced and was a little less complex, I'd rate it higher. It's just too big for us.

The most valuable features for us are

• Visualforce and Apex
• Process Builder
• Knowledge Base

Our productivity and capability to solve and anticipate problems in the Call Centre team increased at least 50%.

Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process.

I've been using it for five years.

There were no issues with the deployment.

Through their site, they expose their stability KPIs for their customers.

Considering they are 100% cloud, if the customer needs scalability you just have to contract more users.

10/10

10/10

We had a different solution, and switched because they have a 100% integrated platform where my team can develop our business processes almost without code.

It was straightforward, and it took 12 weeks to do the first implementation.

We did it in-house. I strongly recommend good project management and some Salesforce certified people to help with the system integrations.

Start with a small group of users, and take care with user adoption.

Salesforce has a great Customer Community where the users can add their suggestions and ideas.