Salesforce Sales Cloud Reviews, Competitors and Pricing

Sales development manager at a computer software company with 1,001-5,000 employees

Jan 17, 2022

Scales very well and allows you to do a lot of things, but its interface has way too much information and needs to be cleaned up a bit

Pros and Cons

"It is a one-stop shop for running anything related to sales. You can do a lot of things."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

What is most valuable?

It is a one-stop shop for running anything related to sales. You can do a lot of things.

What needs improvement?

It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit.

For how long have I used the solution?

I have been using this solution for about four or five years.

What do I think about the scalability of the solution?

It is highly scalable. We have at least 500 users. About 70% to 80% of the company is using this solution.

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How are customer service and support?

I haven't interacted with them. It is usually handled internally.

Which solution did I use previously and why did I switch?

I haven't used any other solution.

How was the initial setup?

I wasn't involved with its implementation, but it is complex, and it has to be. I can't fault it.

What other advice do I have?

Salesforce is often recommended in order to scale, but it makes more sense to use Salesforce once you have scaled. There are smaller and simpler solutions, and if you don't need the complexity of Salesforce, it doesn't make sense to use it.

I would rate it a seven out of 10. I am generally satisfied with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1125015

Business Manager - Managed Services & IT Consulting at a tech services company with 201-500 employees

Jan 5, 2022

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Lots of functionality with good stability

Pros and Cons

"This is a stable product."

"In the next release, I would like to see more integration."

What is our primary use case?

My primary use case is for business opportunities, following sales and pre-sales actions, and contacting customers.

What needs improvement?

In the next release, I would like to see more integration.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This is a stable product.

Which solution did I use previously and why did I switch?

I have previously used Sugar Enterprise and Hubspot CRM.

What's my experience with pricing, setup cost, and licensing?

This product isn't the cheapest.

What other advice do I have?

I would recommend comparing this product with others before implementing it, as it's not the cheapest, and you may not use all of its functions. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Salesforce Sales Cloud

November 2024

Free Report: Salesforce Sales Cloud Reviews and More

Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

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824,053 professionals have used our research since 2012.

reviewer823218

‎Senior Account Executive at a tech vendor with 501-1,000 employees

Feb 27, 2018

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It has custom fields and custom reports which can align to our business objectives and marketing focus

Pros and Cons

"It has custom fields and custom reports which can align to our business objectives and marketing focus."

"Auto clean for duplicate leads, accounts, and contacts needs improving."
"When importing from other apps, it gets messy."

What is our primary use case?

Business development
Account management
Sales governance
Lead management
Forecasting
Onboarding new reps

How has it helped my organization?

Predictive sales data
Account/territory governance
Lead management
Marketing/sales synergy

What is most valuable?

It has custom fields and custom reports which can align to our business objectives and marketing focus.

What needs improvement?

Auto clean for duplicate leads, accounts, and contacts needs improving.
When importing from other apps, it gets messy.

For how long have I used the solution?

More than five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jana BaumannTrainee Human Resources with self employed

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Jul 23, 2018

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it_user334860

Independent Contractor at a tech services company with 51-200 employees

Nov 10, 2015

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It has allowed the Sales Directors to have better visibility about pipelines, but sale items for complex-solution sales needs improvement.

What is most valuable?

Sales reports
Graphics

How has it helped my organization?

It has allowed the Sales Directors to have better visibility about pipelines and working deals.

What needs improvement?

Sale items for complex-solution sales.

For how long have I used the solution?

We've used it for a year and a half.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

We haven't needed to use support as we have a specialised partner.

Which solution did I use previously and why did I switch?

We used an alternative solution but it didn't meet our expectations on user interface and data consolidation. We switched, as Sales Cloud exceeded our expectations in these areas.

How was the initial setup?

It was very straightforward. The only problems with the initial setup was created by us in our discussions about our internal sales process.

What about the implementation team?

We used an internal team with help of an hired partner specialized in the platform.

What was our ROI?

We haven't calculated the ROI because our main objective was to provide an effective solution that our sales team can use without issues.

What other advice do I have?

I would recommend this product for beginners and advanced sales teams. Considering the alternatives that I know, it is the best solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user334860Independent Contractor at a tech services company with 51-200 employees

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Nov 17, 2015

We were trying to integrate it with SAP ERP. But the integration project was freezed, not because of salesforce or any tech concern.

About the Complex Solution Sales, our process involved a lot of items, with different configurations and options. Our opportunity value was based on items prices and a few other prices. In this situation, the description of opportunity became very hard for our sales team. They need to track these items and prices in an excel sheet that did not integrated well with salesforce.

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it_user1692

Sales with 51-200 employees

Aug 27, 2012

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Intuitive and easy to customize. But the mobile app is lacking

Valuable Features:

As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis. The interface is very intuitive. I also appreciate the ability to customize the application for my particular business. And, I appreciate it's ability to integrate with other cloud and desktop products.

Room for Improvement:

The mobile application for Salesforce.com is somewhat lacking. I would have expected more from this leading organization. I also at times am frustrated my the response time as I am logging activities in the system. I seem to be waiting on a page to load. This wasted time can add up over a day.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

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May 25, 2013

No doubt salesforce.com is one of the leading CRM providers. Various fetures make salesforce.com a leader in CRM market like:
1) Intutive UI,
2) Allows to manage complex sales cycle from lead generation to providing quotes,
3) Great analytic tools for forecasting and many more.

it_user942

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

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Salesforce - Best of Breed, but Overkills to a Point

Valuable Features:

Lots of functionality and it is a customizable interface.

Room for Improvement:

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user4434

CIO with 201-500 employees

Feb 19, 2013

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SAAS solution, easy to deploy globally, easy to...

Valuable Features:

Best of breed SAAS solution, easy to deploy globally, easy to customize to comply with any business process, ideal for small-growing organizations. Very intuitive, and widely accepted by sales people. On-going innovation, with zero investment in upgrades.

Room for Improvement:

Become VERY expensive as you grow. Endless number of limitation force license upgrade to Enterprise and then to Unlimited, and to double the price per user. Many additional hidden costs pop-up in time. Insufficient reporting and dashboards functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.