Lists, documents, wiki pages and being able to create sites/subsites are valuable features.
Business Architect at a comms service provider with 10,001+ employees
We use it use as a platform to run our day-to-Day operational processes. We are unable to use it to archive data and run queries to generate hindsight information.
What is most valuable?
How has it helped my organization?
The fact that our operational process improvement initiatives continue to be assigned on a lower priority in our portfolio management, it has given rise to the use of SharePoint as a platform to run its day-to-day operational processes. Specifically, we moved away from using MS OneNote.
What needs improvement?
It has its limitations. We are unable to use this tool to "archive" data and run queries to generate hindsight information.
For how long have I used the solution?
I have been using this solution since 2011.
Buyer's Guide
SharePoint
November 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I did experience some scalability issues; this could be more because of trying to use SharePoint as a BI tool, which it is not designed for.
How are customer service and support?
As it is internal, there is some knowledge that they are unaware of which makes it necessary for me to go check with third party sites (such as wikis) for answers.
Which solution did I use previously and why did I switch?
Initially, we were MS OneNote.
How was the initial setup?
All I did was request for a site to be created and then the rest of the configuration was up to me.
What's my experience with pricing, setup cost, and licensing?
I am not involved with the purchasing decisions.
What other advice do I have?
There are some features that I am looking for and that I am unable to find, for example creating nested IF functions.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Analyst at a consultancy with 1,001-5,000 employees
Used for the creation and sharing of documents
Pros and Cons
- "SharePoint is easy to collaborate with."
- "The solution's support services and GenAI could be improved and made faster and more knowledgeable."
What is our primary use case?
I mostly use the solution for the creation and sharing of documents.
What is most valuable?
SharePoint is easy to collaborate with.
What needs improvement?
The solution's support services and GenAI could be improved and made faster and more knowledgeable.
For how long have I used the solution?
I have been using SharePoint for more than two years.
What do I think about the stability of the solution?
I rate the solution’s stability eight and a half out of ten.
What do I think about the scalability of the solution?
SharePoint is a scalable solution.
I rate the solution a seven or eight out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward and doesn't take much time.
What about the implementation team?
Our IT team deploys the solution.
What other advice do I have?
The solution has good integration capabilities. SharePoint supports remote work and team collaboration within our company. The solution's workflow data analysis and AI-driven content organization are good. I would recommend the solution to other users because of its reliability and AI features. SharePoint has helped our organization save time and money.
Overall, I rate the solution an eight to nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 23, 2024
Flag as inappropriateBuyer's Guide
SharePoint
November 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Tax Manager at RSM
The solution is used to save client-specific and internal documents, but its scalability could be improved
Pros and Cons
- "SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
- "SharePoint’s scalability could be improved."
What is our primary use case?
We use SharePoint to save client-specific and internal documents.
What is most valuable?
SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file. The best option on SharePoint is that it can be opened from your desktop. If I map the URL of SharePoint to my desktop, I can see the files on my desktop. That is a fantastic feature I don't see in many other service providers. SharePoint's interface is very good.
What needs improvement?
SharePoint’s scalability could be improved. I don't know how much an organization pays to scale SharePoint, but I have seen quite a few organizations opting out of SharePoint. The reason may be its scalability or because it is less cost-effective.
For how long have I used the solution?
I have been using SharePoint for six to eight years.
What do I think about the stability of the solution?
SharePoint is a stable solution.
What do I think about the scalability of the solution?
My organization is an enterprise business, and half of my organization is using SharePoint.
How was the initial setup?
SharePoint's initial setup is not complex. It's good for any new customer to adapt and understand.
What other advice do I have?
I advise users to think about SharePoint's scalability if they have a huge use case. Otherwise, SharePoint is a good option to save internal and external files.
Overall, I rate SharePoint a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO l Founder at a manufacturing company with 11-50 employees
Content and knowledge management system that's good for small-scale implementation, but needs improvement in stability, SSO integration, and document management
Pros and Cons
- "What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps."
- "Document management and the ability to easily integrate single sign-on (SSO) are areas for improvement in SharePoint."
What is our primary use case?
SharePoint allows us to access and to search for what we have in our repositories.
What is most valuable?
What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps.
What needs improvement?
Document management and the ability to easily integrate single sign-on (SSO) are areas for improvement in SharePoint.
Integrating SharePoint with other software is what I'd like to see in its next release.
For how long have I used the solution?
I've used SharePoint in the last 12 months. We use it internally in our organization.
What do I think about the stability of the solution?
The stability of SharePoint needs improvement, because once you start to get a large amount of data, it becomes very unwieldy, and it takes a long time to index. There are much better products for content management and knowledge management, when compared to SharePoint.
What do I think about the scalability of the solution?
SharePoint is not as scalable, particularly when implementing larger projects. It's good for small-scale implementation.
How are customer service and support?
I haven't personally contacted the technical support for SharePoint. It's our support team who contacts them.
Which solution did I use previously and why did I switch?
I used HPE Content Manager, formerly TRIM software, which used to be owned by TRIM here in Australia. We used TRIM a lot, then it was bought out by HPE, HPE has now been bought out by Microsoft.
Our organization chose SharePoint because they wanted to become accredited with Microsoft. They saw that Microsoft was the industry leader, so everyone wanted Microsoft. They saw Microsoft as the way forward, at the time.
How was the initial setup?
The initial setup for SharePoint was complex. Anything from Microsoft is complex.
What about the implementation team?
We implemented SharePoint in-house. We had a team that had experience with SharePoint when we decided to use it as our content management system. We had the skills from implementation and from attending numerous Microsoft training courses.
What was our ROI?
SharePoint is probably cheaper than dedicated, larger, and more useful content management systems, so you could get a return on investment from it, as long as you keep your infrastructure and everything up to date, and move to the new version when you have to.
What's my experience with pricing, setup cost, and licensing?
You have to pay for a license to use SharePoint, and any extended support from Microsoft is expensive. For example: if you have SharePoint 2013 and it reaches its end of life and goes out of support, you can migrate to SharePoint online, and that's a benefit, but you'll have to pay for extended support.
Which other solutions did I evaluate?
I evaluated Lotus Notes and HPE Content Manager.
What other advice do I have?
In terms of what features I found valuable in SharePoint, I haven't found many. I had come from IBM and was very entrenched with Lotus Notes and the Lotus Notes environment. I love Lotus Notes. When IBM sold Lotus, we started to move away from Notes, and I didn't like it, and then I was made redundant. Now I've been outside of IBM, having to use Microsoft, and I hate it.
My advice to people looking into using SharePoint for the first time is for them to
look at how much data they have, and also look at the volume their data and data holdings are going to grow to. They should look at how long it would take to get to that point, then look at their ROI, and whether they would need to upgrade to another product in the near future. I'd say "Yes. Go for it.", but they should also look at the future, and how it would be long term.
I'm rating SharePoint a seven. Yes, it's good for organizations to start on knowledge management, but you'd have to look at how quickly you think your data will grow, and how soon it would take to get to that point, because it can become unwieldy.
Our company is a consulting partner of Microsoft. We're a service integrator that works in both the private and Australian Federal Government sectors.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Owner at Alopex ONE UG
The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution.
Pros and Cons
- "The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution."
- "Tech support tops off as excellent."
- "The initial setup was very complex."
What is our primary use case?
I have been using SharePoint for over twelve years.
It's a big solution comprising many services similar to an active directory installation with connections to Skype, Exchange services, metadata services and stuff like that, it can do basically everything you need in order to deliver something like a Twitter website or similar solutions. So I do not think that anything rivals SharePoint on the market. Maybe if a lot of effort is placed upon some WebLogic solutions, this may happen. But, this would need a lot of customizing.
How has it helped my organization?
So if you want to have something like a business, or if you want to have something like a product catalog and you are selling something like Amazon, you want to uniquely identify your product like Amazon does it with its ASIM numbers and these to be identified with a name. So the service identifying these unique ASIM in numbers with their names which might be localized in English, German, Dutch or other languages. These are being identified by a managed Metadata service. Amazon does something very similar to Metadata and SharePoint. So, that's the basic technology everyone needs for this web service experience and order to identify the same object with different names.
What is most valuable?
The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution. The Voxel feature, for obvious reasons, because you want to implement business processes and you do not want them to stop if the machine stops so they have to be automatically started. This is What the Voxel feature in SharePoint does. The managed Metadata allows you to define your own notions or terms denoting notions within your companies. And I if I want to disarm them, or disarm power supplies of different types, I need something to denote the names pointing to entities, any program can identify.
Perceptively it does what people used to do with the pens and pencils, on paper. For Millennials, by taking a note of what to do on the paper or stone or whatever they have been using and let anyone else read it and execute with it. So what any back flow or business process you have did legal one for King Nebuchadnezzar 2,700 years ago or for any business where you are taking a phone call, we two are doing right now and writing down something or I have to remind myself to do whatever and sent that over to pop and be while having receipts from department A and have to digitally sign it and send out the paper. It streamlines everything for us.
All of this business processes, people have been performing solely within their minds. Maybe automatized with the structural feature, but it depends on all the metadata that has been stored within the managed metadata, service, user profile data or whatever. So you can not just say, "Oh, I want to send a car" to whom do you want to send it to. Which car do you want to send? So, all of these parameters have to be stored somewhere else. This is what drives the business process and SharePoint solution allowing you to automatize them.
What needs improvement?
I would be liking to see the talk features included in SharePoint because Microsoft effectively discontinued this talk and put something like logic apps but only for Azure, and most German companies do not like Windows Azure because they do not want to put that data into a cloud where everyone can see it. So, there's a lot of distrust with Azure environments and you need something to have on premises as a similar solution. And this talk is something like a big playing ground. For instance, if you want to play monopoly and anyone wants to move the pieces but moving the pieces on street A to street B means you are changing your business process from, I have been starting tax declaration, to I've been finding it but not yet sending it out. So, if you wanted to have something like a business process be denoted as a board game, which is what Monopoly did in 1945, effectively.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable if you know what you are doing and make some precautions. Microsoft lists these precautions, but these precautions are not automatized. It would be nice to have precautions such as: disk size, backup checks, or whatever automized that can be integrated with the SCCM team foundations server.
What do I think about the scalability of the solution?
Well, that's one of the strengths because it not just using soap web services where it sends some XML file to different machines, but it's using WCF, which is a version of a web service, web services being used if you have a different machine where you want to call a function. The type of machines we are using now are invented by Alan Turing, a guy from the hacking Enigma code and Robert Dennard, who invented RAM. These types of machines do not allow you to, all functions on the remote machine. If you want to do that, you have to send a hint which is what web services does.
How is customer service and technical support?
I have been using the commercial technical support and they're always professional. It's not cheap, but they are always professional. So if there's problems to be solved, Microsoft tops off as excellent.
How was the initial setup?
The initial setup was very complex. We had to keep in mind all of the backup solutions. It is kind of like remodeling a kitchen. You must think of all of the parts, the architecture, the electricity, the air flow, etc.
What was our ROI?
I think that SharePoint is the best on the market in terms of stability, quality and capability. I also suggest that if a company has chosen SharePoint, the company must have at least a two day training prior to implementation.
What's my experience with pricing, setup cost, and licensing?
The cost is expensive, but worthwhile.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Plan, plan, plan. Over-budget.
First and foremost, SharePoint is an intranet platform. Though Microsoft states that SharePoint is "primarily sold as a document management and storage system" it is an information sharing platform and for "implementing internal applications, and for implementing business processes."
SharePoint is the know market leader for powering intranets: about 90% of the Fortune 1000 use SharePoint in some shape or form (with many using it to power their Intranet home page).
There are in fact two versions of SharePoint: the on-premises version, SharePoint Server, and SharePoint Online, which comes bundled in Microsoft 365 (the Cloud). Though those with Microsoft 365 (formerly Office 365) automatically have the latest features in SharePoint Online; those with on-premises SharePoint, have to wait for the next release to get the latest and greatest.
SharePoint’s greatest strength is it’s an all-in-one approach – it’s a portal, a content management system, a search engine, a social collaboration platform, a web development platform, and so much more. Its greatest weakness is that it’s an all-in-one solution – everything and the kitchen sink; a jack-of-all-trades, a master of none. Some argue that SharePoint is a “mile wide, but a foot deep.” It offers so much, but some features are seen as still ‘developing’ or even sub-par. But there are a lot of tools and features, and with each release, it gets better and better (though more complex).
“With Microsoft 365, Microsoft currently offers the most powerful communication and collaboration suite on the market. And the latest announcements from the Microsoft Ignite conference across the main workloads like SharePoint, Teams and Powell Apps prove that they continue to move forward fast in order to stay ahead of the game,” says Antoine Faisandier, CEO of Powell Software, a Digital Workplace software that extends and enhances the Office 365 capabilities.
It’s important to note that SharePoint is still a technology. It doesn’t include all of the people, process and planning that is required to make any intranet technology work. Intranet technology will fail without careful planning, process and committed people. Most of the key ingredients of a successful intranet in the digital workplace are based on people, and process; technology is merely an enabler.
Among the latest features, building upon earlier versions of SharePoint:
- Delve / My Profile (About Me) - My Sites disappears in favor of a new profile, About Me, that also uses the Delve inference engine.
- Cloud / Hybrid - Hybrid enables you to integrate your on-premises farm with the cloud, at your own pace.
- Durable Links - Resource-based URLs now retain links when documents are renamed or moved in SharePoint.
- Video recording, storage, and screen recording - an all-in-one video solution using Stream, including video editing.
- Large files - now supports uploading and downloading files larger than 2,047 MBs
- Mobile - an improved mobile navigation experience, including a very fast and easy to use app.
- Search - SharePoint Search integrated the FAST Search engine, with more features, and indexes up to 500 million documents (per app).
- Sharing - better user sharing options, including a Shared folder, and invitation email notifications.
- Microsoft Teams - full integration with Microsoft Teams (all Teams files are stored in SharePoint).
We are Intranet consultants (www.PrescientDigital.com) and and principally use Microsoft 365 - SharePoint Online for Enterprise Content Management; improving the way our organization functions in terms of employee collaboration and knowledge sharing specifically via document management, and social collaboration (discussion groups, profiles and blogging being the most used social tools). Increasingly we use Teams, and use it with external clients that can be invited to a specific Team (project site).
Web content management and social media tools (e.g. wikis) are not best-of-breed, and usability is an issue with many features. We also encountered many, many problems with deployment -- customization and implementation requires more work than you expect. Additionally, like most organizations, a customized user experience can break (particularly specific webparts) with every SharePoint patch and upgrade. However, we found no issues with stability or scalability.
80% of our clients use SharePoint, and probably some 90% of the Fortune 1000 use SharePoint in some shape or form. We are first and foremost SharePoint intranet consultants, so we build and design other intranets, and need to deeply understand the ins and outs of SharePoint.
The initial setup of SharePoint is very easy - out-of-the-box deployment is simple, fast and a novice could manage a deployment. Customization requires a lot of work, particularly using SPFx (hiring an outside expert is strongly recommended).
A note of caution: planning is everything. The intranet is more about people and process, and any intranet requires a through plan -- for information architecture, content management, design, and change management -- plan, plan, plan. And plan to run over-budget (unless you hire very strong outside experts to develop and run your plan and budget) for customization activities.
SharePoint features major upgrades to the user experience design and mobile access, including a new dedicated SharePoint app. It’s very clean and modern, with a major emphasis on images, and video. The new "modern UX" is fully responsive, and has it's own dedicated mobile app.
Among the new UX features, particularly noticeable in the new SharePoint Communications Sites, are drag-and-drop web parts for image galleries, slideshows, hero slideshow, and video.
Continue reading: The New SharePoint: SharePoint 2019
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 17, 2024
Flag as inappropriateNetwork Manager / Senior Network Engineer at Warnock, Tanner & Associates
We are using it for boarding processes, PTO requests and company-wide document management.
What is most valuable?
I have found SharePoint team sites to produce much more value to our organization. As a consulting company, it allows multiple consultants to collaborate on a team project for a customer.
We use SharePoint for company-wide document management.
Although the workflow is limited in SharePoint, we have used it for many boarding processes, PTO requests etc.
How has it helped my organization?
SharePoint has streamlined many processes and has provided additional organization for our company. It has become a central location for both documents and productivity.
What needs improvement?
SharePoint has workflow built into the software however it is very simplistic. Third party applications integrate with SharePoint to provide a more feature full workflow. For example, if I wanted to create a workflow for new employee onboarding process I could use SharePoint built in workflow. Doing so would provide me limited configuration options, no version control, only attach to one list, sequential workflow only, and not very customizable.
Using a third party you can create intuitive workflows, customize branding with CSS, easy drag and drop implementation, comprehensive workflows actions (loops, foreach, parallel actions, variables), and maintain retention history.
I would like to see it built-in the product itself.
For how long have I used the solution?
I have used this solution for two years.
What do I think about the stability of the solution?
Some stability issues have been found with the database. From the infrastructure side, most people use dedicated databases for SharePoint so a simple reboot usually fixes the communication issues.
What do I think about the scalability of the solution?
SharePoint is extremely scalable but requires planning ahead of time.
You must answer some questions about your environment in order to determine the number of servers and also as to what SharePoint function(s) they will serve for meeting the demands of your organization.
How are customer service and technical support?
I have never used Microsoft technical support for SharePoint in particular. However, Microsoft support is very good.
Which solution did I use previously and why did I switch?
Initially, we were using simple file shares and emails for this purpose.
How was the initial setup?
SharePoint can be very complex to set up initially both in terms of the infrastructure as well as the backend design and implementation. The more scalable the environment, the more complex the setup will be. Generally, third-party consultants will be needed to implement the solution.
What's my experience with pricing, setup cost, and licensing?
There are two options with SharePoint. They have an on-premises and a cloud solution as well.
Which other solutions did I evaluate?
We have not evaluated any other solution before this one.
What other advice do I have?
You will need to hire and communicate with a third-party consultant.
Disclosure: My company has a business relationship with this vendor other than being a customer: We're Microsoft partners.
Senior Business Analyst at a financial services firm with 10,001+ employees
We like the synergy with other applications in the MS Office suite.
What is most valuable?
Synergy with other applications in the MS Office suite. For example, with a single click from the MS Lync client, you can create an email in the Outlook client and vice-versa, amongst many other similar integrations between applications that previously did not speak to one another.
How has it helped my organization?
Collaboration became a lot easier. Meetings happened more frequently between colleagues across different locations sitting at their desks and not in special video conference rooms.
What needs improvement?
Better mobile optimization and a similar experience level across device types (desktop, tablet and phones). For most applications, MS SharePoint included, users are treated to different experiences across devices. For example, Excel works slightly differently (has fewer features/capabilities) on mobile when compared to the desktop experience. It would be nice to close this gap as much as possible, such that a user may have no qualms transiting between devices.
For how long have I used the solution?
I have been using SharePoint for over four years.
What do I think about the stability of the solution?
We did not have any stability issues.
What do I think about the scalability of the solution?
We did not have any scalability issues. It is as easy as adding new licenses for new users.
How are customer service and technical support?
Technical support was not as good as expected. Sometimes request took upwards of three business days.
Which solution did I use previously and why did I switch?
We used several single purpose software tools for each area of our need. We switched to MS SharePoint/Office 365 for a number of reasons, including: the seamless integration between the many apps in the suite; colleagues (users) are familiar with the MS office interface from Excel, Outlook, Word and PowerPoint and that shortens the learning curve considerably.
How was the initial setup?
Setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
For non-profits, seek out non-profit licensing.
Which other solutions did I evaluate?
We evaluated eleven others.
What other advice do I have?
It’s the best in the class, but make sure your existing solution doesn't already meet your needs before making the decision to go the MS SharePoint route.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Product Categories
Enterprise Content Management Web Content Management Corporate Portals (Enterprise Information Portals) Enterprise IntranetPopular Comparisons
OpenText Documentum
OpenText Extended ECM
Adobe Experience Manager
IBM FileNet
Hyland OnBase
Alfresco
Kiteworks
OpenText Content Manager
Oracle WebCenter
Oracle Content Management
IBM ECM
Newgen OmniDocs
Mobius Content Services Platform
Objective ECM
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best ECM solution for a midsize management consulting firm?
- Compare SharePoint to Jive as an enterprise content management tool.
- SharePoint Online VS. Jive - which is a better collaboration platform?
- How do Sharepoint and Yammer match up to IBM’s connection solution?
- Would Alfresco give an organization more benefits in terms of cost, features & security as compared to Sharepoint?
- SharePoint versus Alfresco?
- SharePoint vs. Autonomy TeamSite: compare and contrast?
- What is on your SharePoint wish list? What about pain points?
- A recent reviewer wrote about Sharepoint that it has "no password management issues as with disparate products." Agree?
- Microsoft SharePoint vs Internal Wiki - Pros and Cons of Either?
Err...what's Centralpoint? :D Is that an actual enterprise solution?