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reviewer1601472 - PeerSpot reviewer
Cloud Security & Governance at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Has inbuilt workflows, security permissions, versioning, and supports a lot of apps for surveys and no-code applications
Pros and Cons
  • "SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously."
  • "SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously."
  • "The search functionality could be improved, especially when dealing with 'lift' lists, where there are performance issues."
  • "Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations."

What is our primary use case?

We primarily use SharePoint for content management and as a repository for documents. It serves as a document management and storage solution for both department-related and company-related information. 

SharePoint also offers collaboration features, such as online editing of documents, allowing us to co-edit documents in real-time.

How has it helped my organization?

SharePoint has integrated well with our internal platforms, such as Outlook, Microsoft Teams, and Microsoft Office 365. It provides not only a document storage solution but also a collaborative solution. 

It has inbuilt workflows, security permissions, versioning, and supports a lot of apps for surveys and no-code applications. It's beneficial for internal communication and coordination.

What is most valuable?

SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously. 

It integrates with internal platforms like Microsoft Teams and Office 365, enhances productivity, and provides security and versioning capabilities.

What needs improvement?

The search functionality could be improved, especially when dealing with 'lift' lists, where there are performance issues. 

The aesthetics of certain fields are not up to the mark compared to other products.

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SharePoint
November 2024
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For how long have I used the solution?

I have had experience working with SharePoint for more than five years.

What do I think about the stability of the solution?

The stability of SharePoint is high; it is quite stable and resilient.

What do I think about the scalability of the solution?

SharePoint is scalable. It uses SQL Server for storing content and configurations, making it easy to scale from a load-balancing and infrastructure perspective.

How are customer service and support?

Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before SharePoint, we used Lotus Notes and others. Due to Microsoft's aggressive pricing, SharePoint became the preferred choice.

How was the initial setup?

The initial setup for SharePoint Online is easy, while SharePoint On Premise is complex and requires more resources.

What about the implementation team?

Managing SharePoint requires skilled administrators and developers, especially for large enterprise-grade farms.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the licensing, but Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.

Which other solutions did I evaluate?

There are other cloud-based solutions like Confluence and Jira, which can achieve similar results as SharePoint.

What other advice do I have?

With the availability of fantastic products on the cloud, it is advisable to move towards cloud-based solutions rather than setting up complex on-premises structures. However, enterprises that use Microsoft Office often find value in using SharePoint.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Quintin Jamieson - PeerSpot reviewer
General Manager at Pon Projects
Real User
A simple and flexible product that enables collaboration within the organization
Pros and Cons
  • "The product provides flexibility in collaboration."
  • "The initial setup process is not intuitive."

What is our primary use case?

SharePoint is a backend for Microsoft Teams. We predominantly use Teams and OneDrive. We use them to manage all our systems integration and documents. We collaborate with documents and design. The product is the central repository for our business. We also use it for document control.

What is most valuable?

The product provides flexibility in collaboration. It is a simple tool. We use it across the board for scheduling and resource management. I use a lot of the add-ons. It is a very valuable product.

What needs improvement?

The solution doesn’t support PDF signatures on Android. My staff has tablets and phones. We couldn’t sign the documents on Android. It was quite problematic.

For how long have I used the solution?

I have been using the solution for five to six years.

What do I think about the stability of the solution?

We haven't had any issues with the tool’s stability.

What do I think about the scalability of the solution?

I never had an issue with the tool’s scalability. I rate the scalability a ten out of ten. We have 120 users.

How was the initial setup?

I have deployed the tool for two businesses. It is not easy to navigate. The initial setup process is not intuitive. Other platforms are intuitive with the setup. Once it's set up, it's good. It is a cloud-based solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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November 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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VP, CRS Manager at a financial services firm with 10,001+ employees
Real User
Offers an easy way to store unstructured content and to tag it with metadata
Pros and Cons
  • "It offers an easy way to store unstructured content (.pdf, .doc, .xls, images) and to tag them with metadata."
  • "Too many versions being released in a short time period. Too much time being devoted to migration planning."

What is most valuable?

It offers an easy way to store unstructured content (.pdf, .doc, .xls, images) and to tag them with metadata. More complex solutions may involve workflow up receipt of the content.

How has it helped my organization?

Replace paper file cabinets with electronic images which can be duplicated for disaster recovery purposes. Workflow can be used to notify or obtain approval covering the document.

What needs improvement?

Too many versions being released in a short time period. Too much time being devoted to migration planning.

For how long have I used the solution?

Over 10 years, working with different versions up through 2013.

What do I think about the stability of the solution?

Stability issues are usually related to poor architecture planning, or solutions developed without a knowledge of how the tool works.

What do I think about the scalability of the solution?

If properly deployed, the solution is very scalable. It’s really easy to have many servers in a farm solution, and many farms in an enterprise solution.

How are customer service and technical support?

Trying to get technical support from Microsoft is always challenging. It seems large Fortune 1000 companies can get support.

Which solution did I use previously and why did I switch?

You can deploy a web/database solution but it will take a lot of development time. SharePoint is a Rapid Application Development platform where a simple library, indexed, can be deployed in minutes.

How was the initial setup?

The setup is straightforward, however many of the architecture issues should be discussed prior to deployment. Matching the setup to the organization’s needscan make the installation complex.

What's my experience with pricing, setup cost, and licensing?

It’s not cheap. Through version 2010, there was a "free" version called Foundation. All of the good features are in the Standard and Enterprise versions. Starting with 2013, the Foundation version was discontinued.
Licensing can be by server or by seat.

Which other solutions did I evaluate?

There are similar solutions, like Lotus Notes/Domino and open source versions.

Open source rarely offers support, and I wouldn’t want to have a systems issue with all of my content locked up.

What other advice do I have?

As long as you work within the constraints of the software, working with out-of-the-box tools, the product is great. If you start to customize the solution too much or install code on the servers, migrations and upgrades become a problem.

Spend some time and money up front discussing your wants and needs with someone who is knowledgeable. For content management, think about the whole lifecycle, from receipt to purging the content from your system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Manager, IT Communications at AbbVie
Real User
There should be more data available to admin but I like the news feed and discussion features.

What is most valuable?

For SharePoint 2013:

  • My Sites
  • News-feed
  • Discussions
  • Communities

The Office 365 version shows real promise, although the mobile use of Discussions does not work as expected. Newsfeed does though. Not sure about Communities.

How has it helped my organization?

It's providing a social collaboration experience to a culture of heavy email users. They are not used to interacting on our intranet or other internal environments, having a profile to provide others more info about themselves, or searching for experts, information, etc. This is a helpful step to evolve the culture to be more digitally collaborative.

What needs improvement?

  • The linkage between items, such as the blog. It does not integrate into communities or team sites, it's totally separate in its own environment. Tags and @mentions are not connected to them either. They feel very disconnected. Our leaders would like to use blogs but since they aren't connected to anything else they aren't a great solution.
  • We are on premise so the mobile experience is also very lacking since users need to use a VPN on their device in order to utilize things.
  • There aren't any metrics provided out of the box. I have to ask for just the number of new users each month and it takes days. There should be more data that we can use available to us as admins.

For how long have I used the solution?

I've used for six to nine months.

What was my experience with deployment of the solution?

We migrated from another company and moved from SP2010 to 2013 during the same time. There were a lot of hurdles, and people have profile problems (most of those issues have not fully migrated).

What do I think about the stability of the solution?

Stability, even after deployment three months ago, still seems to be an issue. Tagging does not always show up in trending hashtags immediately. When tagging and @mentions work is not consistent from place to place.

What do I think about the scalability of the solution?

We are on two farms so it is not a truly global solution which is frustrating when trying to communicate about global programs and events. Those in the Europe farm cannot follow the majority of our content in the North American farm.

How are customer service and technical support?

Customer Service:

Our SharePoint 2013 platform is hosted at HP and they manage services for us. HP support is getting better just as of the past few weeks. They do not seem to have a great handle on SP2013 social however.

Technical Support:

HP has not been great but we've really brought the issues to light over the past few weeks so they are stepping up their game.

Which solution did I use previously and why did I switch?

This is the first time using it at this company.

How was the initial setup?

IT was not very transparent about providing what the tools can and cannot do. As a user, I had to figure it all out, ask a lot of questions then get them to explain why or why not we could or could not do certain things.

What about the implementation team?

HP does not seem very knowledgeable about SP2013 social.

Which other solutions did I evaluate?

I believe IT looked at Yammer but felt our culture could just use SP2013 for free first to get our feet wet before investing in another tool. There are no business requirements for an Enterprise Social Network yet so with the pitfalls of using SP2013 out of the box, we are seeing what we actually need vs. what we have.

What other advice do I have?

Perform a controlled pilot first with social advocates in the company first. Nail down the business requirements with management before rolling anything out. Get their buy-in and support. Once that is decided, pilot several other tools to see what else is out there. Yammer isn't the only other solution for SharePoint. Compare costs, etc, select a solution, create a social governance team, train them well, provide guidance templates if needed and create regular training or webinars for people to get on board. Have leaders use the tool to communicate and move away from email.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user446067 - PeerSpot reviewer
it_user446067Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Real User

You get what you pay for. Sounds like you are using the freemium version of SharePoint. It has limitations as any free product does. Determining what you are licensed to own from SharePoint is a good starting point. Microsoft has many articles comparing features across SharePoint based on licensing.

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Cloud Architect at Freelance
Real User
Top 20
Manages version control, which makes it easier to track and amend documentation accurately
Pros and Cons
  • "SharePoint manages version control, which makes it easier to track and amend documentation accurately, maintaining document integrity and enabling quick recovery if necessary."
  • "SharePoint acts as a version control system, allowing easy recovery of past document versions."
  • "The introduction of AI and automation with Copilot could be a beneficial improvement."

What is our primary use case?

I am not an architect or a consultant for SharePoint. I use SharePoint services mainly for accessing data when someone uploads it and using it for my reviewing purposes or updating documentation. I do not create any subsites in SharePoint or internal architecture specific to SharePoint.

How has it helped my organization?

SharePoint allows Microsoft to have most of their documentation on SharePoint online. When I need to work on a particular deliverable, the requirement is to prepare a PowerPoint slide or documentation which I then upload on their SharePoint portal. This centralized location allows them to review and store documentation long term. 

Additionally, SharePoint manages version control, which makes it easier to track and amend documentation accurately, maintaining document integrity and enabling quick recovery if necessary.

What is most valuable?

SharePoint provides a centralized storage solution where documents can be kept and reviewed. It is valuable for collaboration because multiple people can work on a document simultaneously, which enhances multi-user accessibility. Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.

What needs improvement?

I am not sure if SharePoint has been integrated with Copilot at the moment. The introduction of AI and automation with Copilot could be a beneficial improvement.

For how long have I used the solution?

I have been using SharePoint for the last 15 years.

What do I think about the stability of the solution?

SharePoint is quite stable, rated at nine point five. As a Microsoft 365 product, it has a lot of backend redundancy. I have not seen any outages unless there is a major data center outage in Microsoft.

What do I think about the scalability of the solution?

SharePoint is massively scalable and I would rate it as 8.5 out of ten. However, this question seems more oriented towards architecture specifics, which I do not handle.

How are customer service and support?

I have never communicated with technical support for SharePoint.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before SharePoint, we had some kind of a local repository, like file servers, where we shared updates with managers and stored documentation.

How was the initial setup?

I am not an architect or admin for SharePoint. I use it as a normal user.

Which other solutions did I evaluate?

I am not the decision-maker here because I am working for Microsoft and they use their own products for internal purposes.

What other advice do I have?

SharePoint is user-friendly and interactive, making it easy for someone new to the computer industry to navigate. For normal end-user functionality, Microsoft has made this tool quite intuitive.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sadi Abalı - PeerSpot reviewer
Advisor To The Board at Premier DC Veri Merkezi
Real User
Top 10
Easily build intranet sites, is stable, and scalable
Pros and Cons
  • "The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use SharePoint for intranet purposes.

What is most valuable?

The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news.

What needs improvement?

Perhaps it would be possible to add more design tools to improve the platform. While the current design is good, other similar platforms, such as Wix.com, offer better design tools. Wix.com is a website-building site that specializes in this area. Microsoft could take inspiration from them and incorporate similar tools.

The initial setup is complex and has room for improvement.

The documentation is poor and has room for improvement.

For how long have I used the solution?

I have been using SharePoint for a few years.

What do I think about the stability of the solution?

I give SharePoint's stability an eight out of ten because of the mobile app integration issues.

What do I think about the scalability of the solution?

I give SharePoint's scalability a ten out of ten.

How are customer service and support?

The technical support is inadequate, and this appears to be a common experience shared by many online.

How was the initial setup?

The initial setup process is complicated, and unfortunately, the available documentation and guidance are inadequate. As a result, we have to resort to watching online tutorials, reading forums, and even asking friends for help. The most challenging aspect of the setup is integrating the website with the mobile app.

I give the initial setup a six out of ten.

My team took two weeks to complete the deployment. We began by collecting the necessary documentation to include on the intranet site. Then, we created four design templates for the pages and utilized them to develop product information, pricing policies, news postings, and the most effective communication menu for our team.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

SharePoint is included with our Microsoft license.

Which other solutions did I evaluate?

SharePoint is more complex and less intuitive than Wix.com, making it harder to design and create templates.

What other advice do I have?

I give SharePoint an eight out of ten.

We have 30 technical people that use SharePoint within our organization.

I recommend that prospective users watch the instructional videos before searching extensively, as this will save them time. While the accompanying documentation may be lacking, many helpful videos can be found on YouTube and other platforms. I believe that investing time in these videos will ultimately result in time saved.

We are a company that provides Microsoft cloud services and data sourcing. Our business involves reselling licenses and equipment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Technical Manager at Rigor Systems Limited
Real User
A reasonably priced product that provides excellent security features and enables users to have multiple versions of documents
Pros and Cons
  • "The security feature is valuable."
  • "The product must provide more automation."

What is our primary use case?

It is an eDMS. We use it for electronic document management.

What is most valuable?

The security feature is valuable. We have control over who has access to what and when. We also have the audit trails to review who accessed what at what time. The document versioning is also a valuable feature. We can have multiple versions of the same document. If there is an issue or if there's something that we missed on a document, we can easily roll back to the previous version and get our data the way it was.

What needs improvement?

The product must provide more automation. We must be able to automate tasks instead of doing them manually. The product must enable customization of features. It must allow integration with other systems. Integrating the tool into databases like Oracle or Microsoft SQL and pulling data from SharePoint would be helpful.

For how long have I used the solution?

I have been using the solution for close to five years.

What do I think about the stability of the solution?

I am satisfied with the tool’s stability. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is scalable. I rate the scalability a ten out of ten. We have eight users in our organization.

How was the initial setup?

The initial setup is easy. I rate the ease of setup an eight out of ten. It is a cloud solution. A person with some knowledge about the solution can deploy it in four to five hours. One person can do the deployment.

What's my experience with pricing, setup cost, and licensing?

The product is reasonably priced.

What other advice do I have?

I will recommend the solution to others because of its security features. Security is key for any organization. The tool is very scalable and stable. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wendy Neilan - PeerSpot reviewer
Microsoft Channel Manager at nVisionIT
Real User
Integrates well and allows me to track history and go back to a previous version
Pros and Cons
  • "I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
  • "We do sell Hyland OnBase, which is probably a competitor to SharePoint and does a lot more. In our own organization, we haven't had a need for it, but certainly, for our customers, we are finding that to be a better fit. In terms of the technical reasons for that, I'm not involved much on that side, so I can't give specifics, but there is certainly room for them to improve or add on certain features that clearly are not available in SharePoint, but they are available in Hyland OnBase."

What is our primary use case?

We internally use SharePoint for all of our document management, and we integrate that with D365. We use CRM and SharePoint to manage our sales pipeline and all documentation related to Sales and subsequent projects are stored on SharePoint. We use the Power platform for certain workflows, for example, approvals of Business Proposals. 

We have created our own custom modules within D365 for our project billing. 

How has it helped my organization?

SharePoint allows us to manage the full lifecycle of documents within our organization. 

What is most valuable?

I do like the collaboration around documents. The versioning history has proven useful in some instances as well. 

It's also very easy to use. I like the fact that we can integrate with various other applications.

What needs improvement?

For my role, it personally covers all my requirements. 

For how long have I used the solution?

I've been using this solution for about twenty years. we have always used the latest version of SharePoint, as well as CRM, which is now D365.

What do I think about the stability of the solution?

I haven't had any issues around that. It's all very stable once it's deployed.

What do I think about the scalability of the solution?

Based on things I've heard, I'd rate it a six out of ten. Just from the feedback I've had from developers working with SharePoint Designer, they do feel that there are some limitations. For SharePoint, most of our clients are medium-sized organizations.

How are customer service and support?

We do most of the support for our clients, but I do know that on very odd occasions, which was a few years ago and doesn't happen as much nowadays because it is more stable, when we have logged support calls with Microsoft, they have always been great. Over the last few years, their support has certainly improved from 14 years ago when support was difficult. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I wasn't involved in its deployment, but I can think back to projects that we have done with SharePoint with customers. Obviously, the project itself will be dependent on how many customizations they need, but they are generally not very long projects. We have had some that are done in two to three weeks including customization and deploying everything. It isn't a difficult deployment process from my experience.

What other advice do I have?

It's a good buy for small to medium businesses that are looking for a basic document management solution. If you have a Microsoft environment, you obviously got the benefit of it natively integrating with the whole Office suite. It's quite easy to integrate with other applications as well, but if you're looking for something more scalable and robust, you may want to investigate other products before making that choice.

I'd rate it an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.