What is our primary use case?
We primarily use SharePoint for content management and as a repository for documents. It serves as a document management and storage solution for both department-related and company-related information.
SharePoint also offers collaboration features, such as online editing of documents, allowing us to co-edit documents in real-time.
How has it helped my organization?
SharePoint has integrated well with our internal platforms, such as Outlook, Microsoft Teams, and Microsoft Office 365. It provides not only a document storage solution but also a collaborative solution.
It has inbuilt workflows, security permissions, versioning, and supports a lot of apps for surveys and no-code applications. It's beneficial for internal communication and coordination.
What is most valuable?
SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously.
It integrates with internal platforms like Microsoft Teams and Office 365, enhances productivity, and provides security and versioning capabilities.
What needs improvement?
The search functionality could be improved, especially when dealing with 'lift' lists, where there are performance issues.
The aesthetics of certain fields are not up to the mark compared to other products.
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For how long have I used the solution?
I have had experience working with SharePoint for more than five years.
What do I think about the stability of the solution?
The stability of SharePoint is high; it is quite stable and resilient.
What do I think about the scalability of the solution?
SharePoint is scalable. It uses SQL Server for storing content and configurations, making it easy to scale from a load-balancing and infrastructure perspective.
How are customer service and support?
Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before SharePoint, we used Lotus Notes and others. Due to Microsoft's aggressive pricing, SharePoint became the preferred choice.
How was the initial setup?
The initial setup for SharePoint Online is easy, while SharePoint On Premise is complex and requires more resources.
What about the implementation team?
Managing SharePoint requires skilled administrators and developers, especially for large enterprise-grade farms.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the licensing, but Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Which other solutions did I evaluate?
There are other cloud-based solutions like Confluence and Jira, which can achieve similar results as SharePoint.
What other advice do I have?
With the availability of fantastic products on the cloud, it is advisable to move towards cloud-based solutions rather than setting up complex on-premises structures. However, enterprises that use Microsoft Office often find value in using SharePoint.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
You get what you pay for. Sounds like you are using the freemium version of SharePoint. It has limitations as any free product does. Determining what you are licensed to own from SharePoint is a good starting point. Microsoft has many articles comparing features across SharePoint based on licensing.