I use the solution as a document repository to back up personal data.
Engineering Manager at 0
Easy to use and enables collaboration, but the UI is not user-friendly
Pros and Cons
- "The solution is easy to use."
- "The navigation is confusing."
What is our primary use case?
What is most valuable?
The solution is easy to use. It worked well for collaboration. People could easily access it. The integration was okay.
What needs improvement?
I am not a big fan of the user interface. The navigation is confusing. The UI should be more user-friendly.
For how long have I used the solution?
I have been using the solution for four years.
Buyer's Guide
SharePoint
January 2025
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What do I think about the stability of the solution?
The tool is stable enough. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. I have never seen anything go down because of the load. I rate the scalability a ten out of ten. I have never seen the product break down. We have 4800 to 5000 users. We use the product regularly.
How was the initial setup?
The setup is straightforward. It is a website. I had a link to it. I did not have to set up anything. It is all in the cloud.
What was our ROI?
The solution enables me to access my documents from anywhere.
What other advice do I have?
I will not discourage people from using the product. Overall, I rate the product a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 29, 2024
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Tax Manager at RSM
The solution is used to save client-specific and internal documents, but its scalability could be improved
Pros and Cons
- "SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
- "SharePoint’s scalability could be improved."
What is our primary use case?
We use SharePoint to save client-specific and internal documents.
What is most valuable?
SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file. The best option on SharePoint is that it can be opened from your desktop. If I map the URL of SharePoint to my desktop, I can see the files on my desktop. That is a fantastic feature I don't see in many other service providers. SharePoint's interface is very good.
What needs improvement?
SharePoint’s scalability could be improved. I don't know how much an organization pays to scale SharePoint, but I have seen quite a few organizations opting out of SharePoint. The reason may be its scalability or because it is less cost-effective.
For how long have I used the solution?
I have been using SharePoint for six to eight years.
What do I think about the stability of the solution?
SharePoint is a stable solution.
What do I think about the scalability of the solution?
My organization is an enterprise business, and half of my organization is using SharePoint.
How was the initial setup?
SharePoint's initial setup is not complex. It's good for any new customer to adapt and understand.
What other advice do I have?
I advise users to think about SharePoint's scalability if they have a huge use case. Otherwise, SharePoint is a good option to save internal and external files.
Overall, I rate SharePoint a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SharePoint
January 2025
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Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
Microsoft Channel Manager at nVisionIT
Integrates well and allows me to track history and go back to a previous version
Pros and Cons
- "I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
- "We do sell Hyland OnBase, which is probably a competitor to SharePoint and does a lot more. In our own organization, we haven't had a need for it, but certainly, for our customers, we are finding that to be a better fit. In terms of the technical reasons for that, I'm not involved much on that side, so I can't give specifics, but there is certainly room for them to improve or add on certain features that clearly are not available in SharePoint, but they are available in Hyland OnBase."
What is our primary use case?
We internally use SharePoint for all of our document management, and we integrate that with D365. We use CRM and SharePoint to manage our sales pipeline and all documentation related to Sales and subsequent projects are stored on SharePoint. We use the Power platform for certain workflows, for example, approvals of Business Proposals.
We have created our own custom modules within D365 for our project billing.
How has it helped my organization?
SharePoint allows us to manage the full lifecycle of documents within our organization.
What is most valuable?
I do like the collaboration around documents. The versioning history has proven useful in some instances as well.
It's also very easy to use. I like the fact that we can integrate with various other applications.
What needs improvement?
For my role, it personally covers all my requirements.
For how long have I used the solution?
I've been using this solution for about twenty years. we have always used the latest version of SharePoint, as well as CRM, which is now D365.
What do I think about the stability of the solution?
I haven't had any issues around that. It's all very stable once it's deployed.
What do I think about the scalability of the solution?
Based on things I've heard, I'd rate it a six out of ten. Just from the feedback I've had from developers working with SharePoint Designer, they do feel that there are some limitations. For SharePoint, most of our clients are medium-sized organizations.
How are customer service and support?
We do most of the support for our clients, but I do know that on very odd occasions, which was a few years ago and doesn't happen as much nowadays because it is more stable, when we have logged support calls with Microsoft, they have always been great. Over the last few years, their support has certainly improved from 14 years ago when support was difficult. I'd rate them a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I wasn't involved in its deployment, but I can think back to projects that we have done with SharePoint with customers. Obviously, the project itself will be dependent on how many customizations they need, but they are generally not very long projects. We have had some that are done in two to three weeks including customization and deploying everything. It isn't a difficult deployment process from my experience.
What other advice do I have?
It's a good buy for small to medium businesses that are looking for a basic document management solution. If you have a Microsoft environment, you obviously got the benefit of it natively integrating with the whole Office suite. It's quite easy to integrate with other applications as well, but if you're looking for something more scalable and robust, you may want to investigate other products before making that choice.
I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Architect at a consultancy with 10,001+ employees
Offers great OCR capabilities, metadata storage and proficient archiving
Pros and Cons
- "Ability to store files of any type."
- "The solution lacks collaboration features."
What is our primary use case?
We work with the on-premise version of this product at our client's site. The solution is used in specific industries like banks and insurance companies where a local solution is needed to satisfy document storing requirements.
How has it helped my organization?
The organization where the sharepoint solutions are deployed have benefited immensely in terms of the document managment system requirements. Storing all their digital assets in document format. Scanned documents and later use it for reference and legal and regulatory requirements.
Other features being the collaboration, web content management, workflows, analytics available within the product has helped the organization in not going in for separate products. Cost is a big factor when it comes to IT implementations and products usage.
What is most valuable?
SharePoint has many good features. You can store files of any type, whether office-related documents, videos or MP4 recordings. Metadata can also be stored which makes searching, categorizing and grouping of documents easier. At the same time, the database doesn't take a huge amount of space because documents are on a storage device, unlike other solutions. You can also create forms, have workflows, approvals, scan and upload documents. The solution also has OCR capabilities which are key for the banking and insurance industries. It also has a good forms feature and approval. The DocuWare archive fits very well with that. The solution is cost-effective and has a perpetual license per environment. The product fits neatly within small and medium enterprise banks. It's very cost-effective.
What needs improvement?
The solution lacks collaboration features so that I am unable to collaboratively create and work on a document with others. The second element that is lacking is compliance or records management so that certain documents, of a legal nature, for example, are only accessible to certain users. I would really like to see that kind of feature.
From a compliance perspective like GDPR and if the document or data contains personally identifiable data PII data, the SharePoint feature for records management should allow to identify the data being PII data and also provide feature for GDPR wherein the customer is asked for confirmation if needs to be stored and how the data and documents will be used and for what purpose.
If the customer does not confirm should not allow storage of documents and data that contains personal information should not be stored without customers consent. It should allow for archiving feature post the period for which the customer has given the consent for the data and document to be stored is over should allow to delete the data and document.
Looking for GDPR and other compliance features built into the product as a workflow
For how long have I used the solution?
I've been using this solution for 21 years. From its 1st version in 2001 till date. We have moved to the cloud version and offering of SharePoint i.e. 0365/SharePoint Online as well.
What do I think about the stability of the solution?
For a company like ours with around 25,000 users, this product is good and quite stable. We need to explore what happens when the data increases beyond 1 million or 10 million records. At that point, we may need to look again at scalability and what the product can support. They have support for vertical or horizontal scaling. They have a feature where you can increase server hardware, but that needs to be checked. We have two people assisting with maintenance.
What do I think about the scalability of the solution?
The solution has a good ability to scale up in terms of number of documents and number of users.
How are customer service and support?
Microsoft has the best customer service and support both on web, online, on calls, emails and if you are one of those partners it becomes all the way easy to get the support needed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Some of our client were first time users of SharePoint so going from no prior system for document storage, collaboration, content management, workflows, application development platform was a boon.
For all of our client who have moved from one version to another version of the product, they always found the product improved in terms of features and functionality and performance.
How was the initial setup?
They have good documentation for deployment so it was quite straightforward. I was involved along with the vendor, setting up the environment, setting up the product, the infrastructure and configuration. We had some minor issues but deployment was quite seamless. It took two or three hours, we had one infrastructure and one technical person working on it, that was enough for us.
What about the implementation team?
This was implemented using Vendor as well as an in-house team with the client. A kind of hybrid development team created for application development, product deployment and configuration.
What was our ROI?
I should say if an organization has decided to go for the flagship Microsoft product i.e. Sharepoint, then they should start thinking ahead and plan a roadmap of moving their department applications to Sharepoint and also use the other pillars/features to their advantage the ROI and TCO will be shorten and the organization will gain immensely from early usage of the product for all their development needs.
What's my experience with pricing, setup cost, and licensing?
The license is a one-time cost when you purchase the solution, but there is an annual support fee.
Which other solutions did I evaluate?
I have worked with products similar to SharePoint such as Documentum, and others. They are heavily loaded with a lot of features, which small and medium enterprise banks, catering to anywhere up to 20,000 users, may not require.
What other advice do I have?
I rate this solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Gold Partner
IT proffesional at Ambo university
Used for information sharing and provides good integration capabilities
Pros and Cons
- "The most valuable feature of the solution is file sharing or information sharing."
- "The solution should be made more user-friendly for technical and business people."
What is our primary use case?
We use SharePoint for information sharing.
What is most valuable?
The most valuable feature of the solution is file sharing or information sharing.
What needs improvement?
The solution should be made more user-friendly for technical and business people.
For how long have I used the solution?
I have been using SharePoint for six months.
What do I think about the stability of the solution?
SharePoint is a stable solution.
What do I think about the scalability of the solution?
SharePoint is a scalable solution that supports more than 1,000 users.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
The solution has good integration capabilities. I would not recommend the solution to other users because it is not easily compatible or operable by everyone. More than 20 engineers and managers are needed for the solution's deployment. SharePoint is a good solution for IT collaboration.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 26, 2024
Flag as inappropriateIT Admin/Consulrant at Switchmoon
Easy to use and can be used for collaboration, storage, and file sharing
Pros and Cons
- "The most valuable feature of SharePoint is its ease of use."
- "When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint."
What is our primary use case?
I use SharePoint for collaboration, storage, file sharing, and content management.
What is most valuable?
The most valuable feature of SharePoint is its ease of use. It's quite easy to navigate through the tool.
The most useful feature of SharePoint is the collaboration part. At any point in time, you know who was working on a document, and you can know which version is actually the latest document in case you want to share it with external parties. If we want to make decisions or talk about information on a document, we know which is the latest and most updated.
What needs improvement?
When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint. This part is quite clunky and could be improved.
For how long have I used the solution?
I have been using SharePoint for five years.
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
Around 50 users are using the solution in our organization.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
The solution’s technical support is fine.
How would you rate customer service and support?
Positive
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What about the implementation team?
The solution's full deployment was done by three people in less than ten days.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is relatively expensive because it's bundled with other products.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six or seven out of ten.
What other advice do I have?
The solution's integration with Power Automate and many other Microsoft solutions has been very seamless. SharePoint is deployed on the cloud in our organization. The solution requires a bit of maintenance, but it's very minimal. Since most Microsoft solutions are now bundled with AI, the turnaround time for searching and indexing has improved. I would recommend the solution to other users.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Alopex ONE UG
The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution.
Pros and Cons
- "The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution."
- "Tech support tops off as excellent."
- "The initial setup was very complex."
What is our primary use case?
I have been using SharePoint for over twelve years.
It's a big solution comprising many services similar to an active directory installation with connections to Skype, Exchange services, metadata services and stuff like that, it can do basically everything you need in order to deliver something like a Twitter website or similar solutions. So I do not think that anything rivals SharePoint on the market. Maybe if a lot of effort is placed upon some WebLogic solutions, this may happen. But, this would need a lot of customizing.
How has it helped my organization?
So if you want to have something like a business, or if you want to have something like a product catalog and you are selling something like Amazon, you want to uniquely identify your product like Amazon does it with its ASIM numbers and these to be identified with a name. So the service identifying these unique ASIM in numbers with their names which might be localized in English, German, Dutch or other languages. These are being identified by a managed Metadata service. Amazon does something very similar to Metadata and SharePoint. So, that's the basic technology everyone needs for this web service experience and order to identify the same object with different names.
What is most valuable?
The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution. The Voxel feature, for obvious reasons, because you want to implement business processes and you do not want them to stop if the machine stops so they have to be automatically started. This is What the Voxel feature in SharePoint does. The managed Metadata allows you to define your own notions or terms denoting notions within your companies. And I if I want to disarm them, or disarm power supplies of different types, I need something to denote the names pointing to entities, any program can identify.
Perceptively it does what people used to do with the pens and pencils, on paper. For Millennials, by taking a note of what to do on the paper or stone or whatever they have been using and let anyone else read it and execute with it. So what any back flow or business process you have did legal one for King Nebuchadnezzar 2,700 years ago or for any business where you are taking a phone call, we two are doing right now and writing down something or I have to remind myself to do whatever and sent that over to pop and be while having receipts from department A and have to digitally sign it and send out the paper. It streamlines everything for us.
All of this business processes, people have been performing solely within their minds. Maybe automatized with the structural feature, but it depends on all the metadata that has been stored within the managed metadata, service, user profile data or whatever. So you can not just say, "Oh, I want to send a car" to whom do you want to send it to. Which car do you want to send? So, all of these parameters have to be stored somewhere else. This is what drives the business process and SharePoint solution allowing you to automatize them.
What needs improvement?
I would be liking to see the talk features included in SharePoint because Microsoft effectively discontinued this talk and put something like logic apps but only for Azure, and most German companies do not like Windows Azure because they do not want to put that data into a cloud where everyone can see it. So, there's a lot of distrust with Azure environments and you need something to have on premises as a similar solution. And this talk is something like a big playing ground. For instance, if you want to play monopoly and anyone wants to move the pieces but moving the pieces on street A to street B means you are changing your business process from, I have been starting tax declaration, to I've been finding it but not yet sending it out. So, if you wanted to have something like a business process be denoted as a board game, which is what Monopoly did in 1945, effectively.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable if you know what you are doing and make some precautions. Microsoft lists these precautions, but these precautions are not automatized. It would be nice to have precautions such as: disk size, backup checks, or whatever automized that can be integrated with the SCCM team foundations server.
What do I think about the scalability of the solution?
Well, that's one of the strengths because it not just using soap web services where it sends some XML file to different machines, but it's using WCF, which is a version of a web service, web services being used if you have a different machine where you want to call a function. The type of machines we are using now are invented by Alan Turing, a guy from the hacking Enigma code and Robert Dennard, who invented RAM. These types of machines do not allow you to, all functions on the remote machine. If you want to do that, you have to send a hint which is what web services does.
How is customer service and technical support?
I have been using the commercial technical support and they're always professional. It's not cheap, but they are always professional. So if there's problems to be solved, Microsoft tops off as excellent.
How was the initial setup?
The initial setup was very complex. We had to keep in mind all of the backup solutions. It is kind of like remodeling a kitchen. You must think of all of the parts, the architecture, the electricity, the air flow, etc.
What was our ROI?
I think that SharePoint is the best on the market in terms of stability, quality and capability. I also suggest that if a company has chosen SharePoint, the company must have at least a two day training prior to implementation.
What's my experience with pricing, setup cost, and licensing?
The cost is expensive, but worthwhile.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
OTA Manager, VRA at United States Department of Defense
Its configuration management ability is critical for document-based systems
Pros and Cons
- "Its configuration management ability is critical for document-based systems."
- "It offers ease of use, which is crucial."
- "It should have a Google-caliber search ability and a model-based GUI."
- "During uptime under our network, it is hard to find info when content is hefty."
What is our primary use case?
Most departments use SharePoint for their own organizational homepages and their document repositories
How has it helped my organization?
It is better than static repositories via shared drives, and better than having to use software that is not mainstream (i.e. Microsoft is very mainstream).
What is most valuable?
- Its configuration management ability is critical for document-based systems.
- It offers ease of use, which is crucial.
What needs improvement?
- During uptime under our network, it is hard to find info when content is hefty.
- It should have a Google-caliber search ability and a model-based GUI.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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