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PeerSpot user
Sr. DevOps at a energy/utilities company with 1,001-5,000 employees
Real User
It maintains an easy, searchable knowledge base. It is difficult to identify deltas in documents, especially those with drawings.

What is most valuable?

The document library feature in this product is most valuable.

This product does a good job of maintaining an easy, searchable knowledge base, which is the key for supporting applications and business teams.

How has it helped my organization?

I personally don't use this product. However, my clients find it useful for locating documents in a format, that is easy to navigate.

What needs improvement?

Submitting document changes function needs to be improved.

It is hard to identify deltas in documents especially ones with drawings.

The process of updating a document on the fly takes a while to download and update.I am used to robust versions of management systems and hence end up using Apache Subversion (SVN) rather than SharePoint for version management.

I would also like to see who makes the changes inside the documents, that are managed.

For how long have I used the solution?

I have used this product on and off for 10 years.

Buyer's Guide
SharePoint
January 2025
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,640 professionals have used our research since 2012.

What do I think about the stability of the solution?

I have encountered stability issues when connecting to TFS 2013 for reporting.

What do I think about the scalability of the solution?

I have not yet encountered any scalability issues.

How are customer service and support?

I have not used any technical support.

Which solution did I use previously and why did I switch?

Previously, I have used HP document solutions. I made the switch to SharePoint as it was what the client was using.

How was the initial setup?

The initial setup for me was fairly simple.

What's my experience with pricing, setup cost, and licensing?

I don't know since I did not source the production and used existing licenses.

Which other solutions did I evaluate?

I did not evaluate other options as I have not purchased this product.

What other advice do I have?

It is best to ensure that all configuration options are explored when connecting
to other solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Development Director at a tech vendor with 51-200 employees
Vendor
The community building feature creates a central working environment.

What is most valuable?

SharePoint’s most valuable feature is its use for community building. It turns large scores of people into a more cohesive group by creating a central working environment for documents, conversations, knowledge sharing, processes, tasks and content.

How has it helped my organization?

We have a variety of use cases internally, but an easy one for everyone to understand is the creation of the “company meeting” slide show. Every two weeks, everyone in our company gets together to hear from each other about the “goings on” in the company. Each area of the business gets the opportunity to present a few slides. In the past, these slides were emailed to a central point and some poor person had to collate it before all staff arrived. Now, with SharePoint and Office 365, all the business areas are able to edit their part of the PowerPoint file at any time, from anywhere. This saves plenty of time, removes embarrassing copy and paste errors, and also gives staff a central reference point after the meeting to catch up on what was presented.

What needs improvement?

The user interface, although extensible, leaves much to the imagination when compared to modern websites. Companies, like ourselves, are able to transform the front end into anything, but this consulting process sometimes scares off would be clients. Adoption remains a challenge (not really a product fault). Lastly, the workflow remains a kind of ugly sister. Improvements have been made in the form of “flow” (only available on Office 365). But, all in all, companies normally have to invest in third-party tools, such as K2 / Nintex, if they really want to create enterprise-grade workflow processes.

For how long have I used the solution?

I have been using this solution for 13 years.

What do I think about the stability of the solution?

We did not encounter any stability issues. In most cases, instability is caused by client or vendor implementation errors.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability. SharePoint actually scales really well as you’re able to add roles and servers to your heart’s content. Office 365 also has a number of clever resource throttling capabilities, which allows administrators to prioritize certain areas over others.

How are customer service and technical support?

We received excellent technical support. We have no complaints there.

Which solution did I use previously and why did I switch?

We never tried to implement a solution other than SharePoint.

How was the initial setup?

In the early days 2003, the initial setup of SharePoint was highly complex, but nowadays it has been streamlined a lot. The challenge, however, is not the basic installations. It is creating something that is ready to take advantage of the scalability and other platform benefits without revising the architecture.

What's my experience with pricing, setup cost, and licensing?

More than 75% of our interactions now are with clients that already have Office 365 (which includes SharePoint), so the pricing is normally bundled with that. We do discuss specifics when it comes to the amount of storage included. For on site deployments, clients need to license each server, as well as each client access license (CAL).

Which other solutions did I evaluate?

As a vendor, our typical scenario is that the product was already chosen, and we are just implementing it. As SharePoint is a platform with many capabilities, plenty of products compete with specific areas of SharePoint, but hardly anyone can offer everything that SharePoint does.

What other advice do I have?

Before starting the project, it’s critical to understand what you want to achieve. Just installing it because IT owns it, will not accomplish your goals. If you have well-defined use case for it, and the solution is geared toward delivering on that ROI, SharePoint is a great fit. Special attention must be given to ongoing adoption and training and it’s critical that you choose your vendor very carefully. Many vendors understand a bit, but only a handful have walked the walk and know the many pitfalls of splash and dash deployments.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Certified Microsoft Partner in a number of areas namely: Gold Application Lifecycle Management Gold Customer Relationship Management Gold Application Development Gold Collaboration and Content Silver Cloud Platform Silver Cloud Productivity Silver Small and Midmarket Cloud Solutions Silver Cloud Customer Relationship Management
PeerSpot user
Buyer's Guide
SharePoint
January 2025
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,640 professionals have used our research since 2012.
PeerSpot user
Senior SharePoint Architect at a tech services company with 5,001-10,000 employees
Consultant
It provides a platform for documentation management, BI, and supports mobile devices.

What is most valuable?

How has it helped my organization?

Global accessibility over O365 increased the collaboration within the organization.

For how long have I used the solution?

I have used it for more than 11 years.

What do I think about the stability of the solution?

I have not encountered any stability issues, as such.

What do I think about the scalability of the solution?

There were scalability issues with SP 2013, but MS made some improvements in SP 2016.

How are customer service and technical support?

Technical support from MS is great, especially in the cloud area.

Which solution did I use previously and why did I switch?

We were previously using a custom solution that was hard to maintain and there was also lack of user adoption. With SP, we were able to see great improvement in those areas.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Go for O365 plans that have different pricing as per business needs.

Which other solutions did I evaluate?

From the beginning, I was in favour of SharePoint. However, for customers, we have evaluated solutions such as Liferay, Sitecore, Drupal, etc.

What other advice do I have?

For enterprise global collaboration, DMS, and ECM needs, this is the right platform.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Microsoft Gold partner.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

Sunny, can you elaborate on the scalability issues that you've experienced, especially the ones where you've seen improvements over time?

Business Application Development Manager at NWC
Real User
Good collaboration and sharing but the workflow engine cannot support business needs
Pros and Cons
  • "The most valuable features are the collaboration and sharing."
  • "The workflow engine cannot support the business needs."

What is our primary use case?

Our primary use cases are for 

  • Central repository for document integrated with a core application.
  • The integration through web service with Oracle ERP and Oracle CCB 
  • In addition, we use SharePoint two build a library for different projects for collaboration and sharing propose.

How has it helped my organization?

It has improved my organization in the following ways:

  • Gave us the ability to integrate with other systems that need a lot of customization.
  • Offers alignment between user permissions in SharePoint and other systems is not exist.

What is most valuable?

The most valuable features are collaboration and sharing.

What needs improvement?

  • Workflow engine
  • Video streaming and huge file retrieving and uploading
  • It does not support video streaming and huge file retrieving and uploading
  • The workflow engine cannot support business needs.

For how long have I used the solution?

I have used SharePoint for six years.

What's my experience with pricing, setup cost, and licensing?

It's not expensive.

Which other solutions did I evaluate?

We did evaluate other options.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CIO at MMI Holdings
User
It has helped with document management and sharing with user-controlled security

What is our primary use case?

  • Company intranet and extranet.
  • Enabling the employee workforce to be more efficient in their day-to-day work they need to deliver for the organisation.

How has it helped my organization?

  • Document management and sharing with user-controlled security
  • Ability to use lists, document management, and workflow to manage the hand-off of work efforts internal to the organisation.

What is most valuable?

  • Document libraries (tagging and search)
  • Lists
  • Workflow (added)
  • Security
  • Alerts
  • Publishing features and co-authoring.

It is functionalities that improve the efficiency of the employee workforce.

What needs improvement?

  • Better collaboration, and team sites (social flavour) mobile enabled
  • More and improved integration capabilities into the eco-system of solutions available.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT & PMO Manager at a retailer with 1,001-5,000 employees
Vendor
Integrates with Office 365 and Active Directory. We went with it because of it's familiarity to our users.

What is most valuable?

Integration with Office 365 and Active Directory, and access from all our company users as part of the Office 365 licenses. Also, hassle free access from mobile devices to sites, forms, and lists, with powerful content search and preview.

How has it helped my organization?

We use it for all intensive document sharing business units and especially for document versioning control (quality control area in manufacturing). We also use the online forms (Infopath) to automate simple procedures in conjunction with Microsoft Flow..

What needs improvement?

The cloud-local file synchronization application (OneDrive for Business). It is not as simple as expected, but it works.

For how long have I used the solution?

I have used SharePoint since 2013. From on-premise to the online version.

What was my experience with deployment of the solution?

Sharepoint Online is a mature product.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability, but you must buy additional storage if you use the given amount within your tenant (enterprise plans: 1 TB + .5 GB per subscribed user).

How are customer service and technical support?

Customer Service:

The customer service is very good.

Technical Support:

Technical support is really good; fast responses and good resolutions within the standard included support.

Which solution did I use previously and why did I switch?

We used SharePoint 2010 on premise. We switched due to the license cost and to give access to all our company users. Also, because SPO was included in the Office 365 plans. As a SaaS, it is always up to date.

How was the initial setup?

Setup was not complex at all. We used third party tools to migrate productive sites and the new sites were created easily. The main difficulty is user adoption. It must be done with a lot of workshops.

What about the implementation team?

We implement through a Microsoft Partner. The expertise was very high.

What was our ROI?

No ROI calculation, but today we have almost all of our procedures online - paperless office.

What's my experience with pricing, setup cost, and licensing?

You can always make a good deal with Microsoft, especially shortly before the end of their fiscal year (July).

Which other solutions did I evaluate?

We did a business case and technical evaluation of Google Apps and Office 365. The winner was Office 365 due to user familiarity.

What other advice do I have?

It is always good to start with a special need in a business unit and show quick wins to other units, as part of the adoption plan.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Consultant/Project Manager at a tech services company with 1,001-5,000 employees
Consultant
My project sites can include views that apply to specific business uses. We can assign attributes to artifacts and then create views based on them.

What is most valuable?

The ability to assign an attribute to a library artifact allows the site owner to create the appropriate views based on artifact attributes (category, owner, etc.).

How has it helped my organization?

I have updated my project sites with views that apply to specific business uses, such as a project manager looking for a document assigned to a phase in the project (i.e., planning, design, execution) or an engineer looking for a document type (i.e., vendor contract, design build diagram, user acceptance testing worksheet).

What needs improvement?

Unless you have worked with a SharePoint business analyst, designer or power user, managing individual sites does require training to understand the components of the site settings and content. Folks usually start using SharePoint as a file repository without any structure. It can be overwhelming when you have 1,000's of document that a user has to parse through if just looking for a specific title. Without a consistent framework consisting of a standard nomenclature established in the initial strategy of rolling out SharePoint, using SharePoint as a file share becomes unruly.

For how long have I used the solution?

I've worked with various SharePoint versions since 2008 but more recently with 2010 and 2013 as a power user in managing artifacts for various project and programs.

What do I think about the stability of the solution?

Most instances of SharePoint are stable. I have rarely experienced instability. Usually, it’s the management of user names and groups that results in problems.

What do I think about the scalability of the solution?

I am not at the experience level to notice such an issue.

How are customer service and technical support?

Most of the technical support has come from SME's and internal developers.

Which solution did I use previously and why did I switch?

I always used Sharepoint.

How was the initial setup?

I have no experience with rolling out templates or actual new instances.

What other advice do I have?

Get training for IT and training for your base user. Developing a framework (nomenclature, categorization and user needs).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Data Center Solutions Architect at ChaanBeard.com
Reseller
Top 20
Provides team site sharing, internal collaboration, intranet websites, and document archive storage.

What is most valuable?

  • Team site sharing
  • Internal collaboration
  • Intranet websites
  • Document archive storage

How has it helped my organization?

Our pre-sales, technical and sales folks use SharePoint to archive files, share configurations and presentations, etc.

What needs improvement?

Intranet/website publishing tools and features are kludgy and sometimes defy logic.

The ribbon interface is not intuitive. Information rights management is difficult. It is not standards based.

The custom .net usage in fact requires Windows Azure, which takes the complexity to another level. Also, you need to build this into your existing business systems to make full use of the features.

Regarding publishing, there seems to be a gap with HTML 5 publishing tools and/or tools like Dreamweaver and such, which lack strategy, synergy and standards, from my point of view.

Also, searching for information appears based on Bing and that is utterly useless. One needs to bolt a Google search engine onto your solution for optimum results.

SharePoint in either server or cloud offerings is itself very complicated in terms of all the moving parts to consider, which takes time to figure out regarding feature sets and use cases for them.

It would be nice to see a top-notch web-publishing tool that a five year old could use to go with the suite of Office online applications with much better integration with serious 3rd party search tools.

It’s nice to have server or Azure based options, but a hybrid cloud that offers both needs some work. Neither HPE or Dell are competent with their appliance offerings in the CPS space that could be offered as a package, if customized and developed into a single SKU appliance-based platform with all the goodies inside the rack.

Plug, play and connect…customize, develop and deploy. Repeat...

For how long have I used the solution?

I have used SharePoint for four years at various customers plus my own company.

What do I think about the stability of the solution?

I have never encountered stability issues.

What do I think about the scalability of the solution?

It has not reached it’s scalability envelope yet.

How are customer service and technical support?

Outstanding support on SharePoint, in particular from Microsoft.

Which solution did I use previously and why did I switch?

We used NetMax. The OpenStack Linux stuff is hacked like no other.

How was the initial setup?

Setup is very simple, though all the features take a while to get your arms around (foundation, server, designer, business sync, etc.).

What's my experience with pricing, setup cost, and licensing?

Use volume licensing to get the best pricing from Microsoft for a customer.

Which other solutions did I evaluate?

We looked at NetMax and various Linux offerings.

What other advice do I have?

Tread slowly and do the basic training.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Microsoft Gold partner.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.