- User permissions and document libraries
- Basic CMS capabilities with user-based permissions
- Ability to tie into other products to extend and scale the platform
Systems Analyst at a university with 1,001-5,000 employees
We use it as an internal intranet. Users are organized through AD and into their respective teams. There are many end users who find it difficult.
What is most valuable?
How has it helped my organization?
We use SharePoint largely as an internal intranet; users are organized through AD and into their respective teams. Each team is responsible for their own websites and areas (including document repositories). Through this form of user organization, we can share resources with one another and in other areas, we can also set up public access so that everybody has access to everything.
On top of that, we can set up applications such as Power BI and web parts to handle data processing, telemetry/analytics, and even document processing. We have web forms that collect all manner of data, with workflows, to help with internal processes.
What needs improvement?
- Ease of use
- Out-of-the-box experience
- Learning curve
For the most part, the tool is useable, but there are many end users who still find it difficult overall. As a developer, I am able to find my way through the interfaces with time, but it takes too much time to learn these things and remember where they are. As an end user, I can understand why some people altogether give up in frustration.
For how long have I used the solution?
I have used it for 10 years, through various versions.
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What do I think about the stability of the solution?
I have not encountered any stability issues. SharePoint is a very stable platform, provided that it's installed on an equally stable server environment.
Occasionally, we come across strange server-level errors, but they are few and far between. Normal users almost never have problems, except for permission-based incidents.
What do I think about the scalability of the solution?
I have not encountered any scalability issues. SharePoint is very scalable, provided that you have the resources to ensure its smooth operation.
For example, enabling Power BI is almost as easy as subscribing to the SaaS and flicking a switch. Similarly, other third-party vendor plugins are as easy as installing them and making the webpages and web parts available to the users. However, making sure that the platform itself is configured correctly and deploying the plugins correctly, is often where some things can fail. SharePoint itself scales well, it's just ensuring that all the additional resources are working cohesively.
How are customer service and support?
N/A. I am not a system admin for our SharePoint instances, so I don't contact MS support for SharePoint issues.
Which solution did I use previously and why did I switch?
To my knowledge, we have always used SharePoint. We have not switched away from SharePoint because of its AD integration; it makes automatic permissions that much easier.
How was the initial setup?
N/A. I am not a system admin for SharePoint and was not involved in the deployment.
While a business owner of the platform, I can only comment on that the upgrade/migration from SharePoint 2010 to SharePoint 2013 was relatively smooth, albeit very slow.
The migration process took an entire weekend, and our instance is shy of 150GB total stored contents.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is a very subjective topic. Some companies have more resources than others, and some vendors are more flexible than others.
This is very much a "your mileage may vary" type of discussion. The only two things I can offer are:- Always find a solution that fits your needs the most; worry about the money later.
- Always make sure that this is a solution that your company can use and take care of; don't buy the latest and greatest tools because it's the hottest product in the market.
We are an academic institution, and so we have a EDU partnership for volume licensing and other enterprise purchasing agreements.
For this particular product (MS SharePoint), we are using the SharePoint Enterprise CAL license, for our on-premise solution. There are other departments that do the same thing with enterprise CAL, but our overarching relationship with Microsoft is through our central department.
Which other solutions did I evaluate?
N/A. This was a pre-existing solution that's been upgraded many times since its first roll out (2003 > 2007 > 2010 > 2013).
What other advice do I have?
Make sure that you have the proper resources to ensure that the product is well maintained. This includes both technical resources and if necessary a governance group.
There is a steep learning curve for those not familiar with the way Microsoft works. They have a specific, albeit predictable, way of doing things. Ensure that your developers and system administrators are familiar with this "way". It seems arrogant and militant to state, but if your resources aren't willing to do things the Microsoft way, they should be taken off this project, else they will slow things down or outright make things worse.
The product itself is very robust and capable, but the success of the tool is largely dependent upon the team that deploys and maintains the product, as well as resources available to it.
Without proper resources, the product can flounder and fail.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Database Senior Manager at a university with 1,001-5,000 employees
We have taken advantage of the list features extensively and the ability to clone subsites.
What is most valuable?
We have taken advantage of the list features extensively and the ability to clone subsites.
The creation of lists and the ability to tie lists together is valuable. This has made my job and other different department’s jobs easier. We have many different lists defined on our server. We can use one of the list items on another list so that we have data integrity. That way everyone spells IBM the same, etc.
The ability to make templates of sites means thatt they can be easily recreated over and over.
How has it helped my organization?
An example of how we use the lists is what we call our parking portal. We have a list of pin numbers that parking has given to us to use in our underground parking lot. We have several different departments that use these numbers and they get charged when they use them. We have a separate list for reservations that we tie to the pin numbers. This is used to make sure that:
- The pins are only used once.
- The appropriate department gets charged for the parking pin used.
What needs improvement?
It does too many things and some of them seem impossible to set up.
One of the features that I could not get set up was the access interface. It had many steps and I just couldn’t get it to work. It should be easier to build access applications to do some of the things we want to get done.
For how long have I used the solution?
We have used Microsoft SharePoint since 2007. We have upgraded to 2010 and then to 2013.
What do I think about the stability of the solution?
I have run into problems with Microsoft updates killing my test machine for two months...
What do I think about the scalability of the solution?
I have not encountered any issues with scalability.
How are customer service and technical support?
Technical support is 5 out of 10; it is complex and must all work.
Which solution did I use previously and why did I switch?
We didn't have anything that did this before.
How was the initial setup?
Initial setup was complex. You needed to understand the parts before you could set up the whole, and you needed to understand what parts you needed to get going.
What's my experience with pricing, setup cost, and licensing?
Pricing seems fine. Licensing seems straightforward.
Which other solutions did I evaluate?
Nothing else did this at the time we started up.
What other advice do I have?
Start out in the cloud and see if that will get you where you want to go.
This version is a lot easier to use than the predecessors but it is still not easy to setup and get running. I love the new features and look forward to working with Microsoft SharePoint O365 online.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Principal at a tech consulting company with 51-200 employees
Choosing between SharePoint and Yammer
A caveat before we start: This post is referring to the current release of SharePoint – SharePoint 2013. If you are using SharePoint 2010 or older versions and want to introduce enterprise social networking (ESN) tools, your decision is more straightforward. Use Yammer or an equivalent product such as Jive or Newsgator, or do without until you upgrade.
Here’s the summary:
For organisations already using SharePoint 2013 for content management who want to leverage social networking features…
Use Yammer when: | Use SharePoint when: |
|
|
Read on for the long version:
Do we have to use Yammer now instead of SharePoint for social activities and news feeds?
It’s a question I have been asked by many clients and event attendees who have invested in using SharePoint 2013 and/or Office 365 since the beginning of the year. The confusion has been caused by Microsoft seeming to be more in love with Yammer than SharePoint of late:
“In my customer meetings over the last few months, people have often asked, “What should I use for social? Yammer or the SharePoint newsfeed?” My answer has been clear: Go Yammer!”
- Jared Spataro, Director, Microsoft SharePoint Product Group1
“OneNote, Yammer, SkyDrive are growth drivers for Office”
- Kurt Delbene, President, Microsoft Office Division2
So the advice from Microsoft is pretty clear. If at all possible, choose Yammer.
There is also a specific reason for choosing Yammer over SharePoint:
- You want to invite people into the network who are not licensed SharePoint/Office 365 users.
i.e. you want your social network to spread beyond the organisation. You can invite external users to participate in content within SharePoint, but they don’t get a profile or any level of personalisation features. They just get access to the content. Yammer gives every participant a profile and personalisation such as an activity stream of who and what you are following.
But there are reasons to not use Yammer, at least for now if you are using Office 365:
- Do not want the overhead of maintaining an additional set of users accounts
- Want enterprise search and Office integration
- Regulatory issues with using the service
Whilst Yammer is included for free within an Office 365 Enterprise plan subscription, it still has its own separate user identities. There is integration thanks to federated sign-on: logging in to one will also log you in to the other. But it’s still two separate identities to maintain which adds to IT overheads. This is due to be resolved in the Autumn.
The social features within SharePoint are fully integrated with search and Office. This means you can view people and conversations in search results, and can co-author documents direct within the browser using Office Web Apps. None of this is currently possible with content stored within Yammer. Office integration is slated for Spring 2014.
The final key blocker for now is regulatory issues. Office 365 has higher security credentials than Yammer. It goes beyond the basic EU Safe Harbor Agreement to also support EU model clauses which covers additional EU member state data protection legislation. In the UK, that means IL2 accreditation for UK government bodies. At the time of writing, there’s still no comment as to if or when Yammer will be IL2 accredited.
There’s a reason to not use Yammer specifically for on-premise deployments of SharePoint 2013, and that’s simply that Yammer is cloud only, it’s an online service. If you want social networking content restricted to on-premise services, then stick with SharePoint 2013 or use an alternative on-premise enterprise social networking tool.
And finally, there’s another reason to not use Yammer for now. And that’s the ‘keep it simple’ principle. If the preference is to keep the choice of technologies as simple and consistent as possible for users, and you are already using SharePoint sites for content management, then stick with SharePoint unless you have a compelling reason to use Yammer that SharePoint cannot satisfy. Running two solutions that look similar, with some overlapping features but also some fundamental differences, can be confusing and may increase training/support overheads.
Is Yammer the future? Microsoft seems to think so and given they spent quite a lot of money to buy it, you have to assume they are serious. Integration with the other Office 365 services – Exchange, Lync and SkyDrive – is on the cards, along with integration with the Dynamics range including CRM. But enterprise social networking tools are still immature and who knows what the future may hold. I’m surprised the likes of LinkedIn haven’t started to encroach on this space. For now, use the tool that offers the most value for your organisation today. Vendors will say what’s in their interests. That’s not always as in alignment with what organisations need.
References
1 Yammer and SharePoint: Enterprise Social Roadmap Update – Microsoft, March 2013
2 OneNote, Yammer and SkyDrive are the growth drivers for Office – Microsoft, February 2013
3 A short guide to business impact levels – HMGovernment G-Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a tech services company with 51-200 employees
My advice? Run (Hell, sprint) away from Sharepoint for something more capable.
Just watched a Fortune 500 client struggle with Microsoft and their build partners to create a global enterprise CMS-driven website. 6-7 months in it turned out Sharepoint was totally incapable of delivering on many common object-oriented, tag-driven, rules-based dynamic web mamangement syste. $100,000s totally wasted. Adobe CQ5 could do almost all of it out of the box with configuration, not development required. Sharepoint also could not deliver on the desired faceted search.
Over the years I have found that Sharepoint is much less capable and flexible than Microsoft or their build partners claim. My advice? Run (Hell, sprint!) away from Sharepoint for something more capable. (Like Sitecore for .NET or Adobe CQ5 for Java).
Specifically Sharepoint could not
- handle multiple instantiations of a kernal "standard" site to support multiple countries and mutiple business units
- faceted search
- sharing of content across instances
- complex taxonomies and tagging
This was with Microsoft's biggest build partner and supposed Sharepoint experts to boot.
It was Sharepoint 2010.
If you have a globe-spanning company with a multitude of business units offering a wide offering of products and services you really need an extremely flexible system -- preferably one that is object-oriented from the ground up using tagging and multiple taxonomies. That is not Sharepoint. The best solution I've seen so far is Adobe (nee Day) CQ5. You can describe an object by tag values with the object connected to branches of more than one taxonomic tree. Try to do that in Sharepoint.
With users using search as their default reserach method (and bearing Pirolli'sapplication of Charnov's Minimal Value Theorem) to how users find information a faceted search system starts to look like a valid option as the main navigation. Again not Sharepoint's strong suite.
Despite MS PR Sharepoint is best used for internal document management. It is not designed to be highly flexible, nimble or freindly. Sharepoint may be OK for an Intranet or simple website. Sharepoint also has a strong positive in the huge number of pre-existing plug-in modules and a sizeable number of developers/partners supporting it. Finally, Sharepoint is natively supportive of a .NET infrastructure which is very popular with enterprise level IT folks.
CQ5 for example is Java-based. It can work in a .NET world but not as a native.
Sharepoint 2010 is not a bad product, but MS and its partners oversell it like crazy for very inappropriate projects. 2010 has also decoupled Sharepoint the engine from thee front end. This allows you to use an alternative publishing system -- either off the shelf or purpose built.
If you need to share content between instances, update content across instances from a central "master" source or need powerful rules-based dynamic web publishing I would say look elsewhere -- that's not Sharepoint's gig.
PLEASE NOTE THESE ARE MY PERSONAL OPINIONS BASED ON MY PERSONAL EXPERIENCE AND NOT NECESSARILY THOSE OF MY EMPLOYER
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user446067Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Real User
I would agree with this as you are talking older versions of SharePoint. Even research firms like Gartner and Forrester agree that SharePoint 2013 or 2010 are not built for CMS.
With that said my former team deployed a fully functional CMS on SharePoint in O365. Supporting the requirements you pointed out. We even added in DITA XML support from a publishing perspective.
Was it easy - no. But we did use SharePoint O365 out of the box along with Javascript for all the user experience customizations. And used their API to integrate to applications on premise. What we did learn is from a DevOps perspective, automating configurations between 'environments' was the most complex portion. When I say 'environments' it was automating the configuration between tenants that we used for our dev and UAT environments. Some Microsoft service providers offer solutions but we found them lacking.
Look at SharePoint in the cloud - a much better option than any other version of SharePoint. Of course there are other CMS solutions you should consider, open source or propriety.
Director at a consultancy with 51-200 employees
Underpins solution which streamlines project workflow; the workflow intelligence could be improved
Pros and Cons
- "The workflow feature is valuable because it enables us to cascade responsibilities."
- "Workflow is something that can become more intelligent."
What is our primary use case?
We have a customized solution called TeamCenter. The technology behind it is SharePoint.
The use case is to distribute project mandates among team members, track and collaborate on the work that has been done. It creates the work breakdown, and assigns tasks, manages the workflow accordingly. We are able to check what is being done, who is been handling it, and where the workflow is at right now. It eases control, messaging, and provides a common view where we are at.
How has it helped my organization?
Now that this system has been put in place, we have email integration and a lot of work which we were doing manually is now done by Teamcentral, thanks to SharePoint, thanks to Microsoft.
What is most valuable?
The workflow feature is valuable because it enables us to cascade responsibilities. It cyclically keeps tabs on work and to what extent it has progressed, where it is stuck. That feature is really very helpful.
What needs improvement?
There is always room for improvement. Workflow is something that can become more intelligent. I can't say to what extent intelligence can added, but I think there is always a scope for making it more intelligent.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's going to last until Microsoft revokes the license on which it is built.
What do I think about the scalability of the solution?
Since scale is not challenging me right now, I haven't really paid attention to its scalability. We have 12 users on it. Their roles are primarily deployment, resource management, and fulfilling the technical mandates people are working on.
Which solution did I use previously and why did I switch?
We did not have a previous solution, other than mail-messaging and Excel.
How was the initial setup?
The initial setup was straightforward for sure. I didn't see any complexity in it. The implementation took about three-and-a-half months.
What about the implementation team?
We used a consultant. He was technical enough to use the plug-ins and integrators that were required. He was a specialist.
What's my experience with pricing, setup cost, and licensing?
The pricing works for us.
What other advice do I have?
Workflow is helpful in the allocation of tasks in any close-knit teams, teams which are not sized beyond 20 to 25 at the most. If the workflow can be made more intelligent, adding value to the information rather than just pinging and cascading and shooting of alerts, that can really help with value-add and to save time.
There was one techy who designed and implemented this. Currently he continues looking at what is required, but in terms of continued support I don't have any staff on it. When any fixes are required, he handles them remotely. We don't have anyone on staff to manage it.
We expect the scale to go up and more business to pour in so we expect the number of users is going to increase. We would definitely be looking at a little more intelligent implementation of workflows so that we've got better control and better delegation of mandates.
I would rate it at seven out of ten. It works for me. I haven't seen anything parallel.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder & CEO at Solution Enablers
The workflow is a valuable feature
What is our primary use case?
Collaboration.
How has it helped my organization?
Single window information sharing.
What is most valuable?
Workflow.
What needs improvement?
It should have a lighter interface.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Increased employee collaboration across our organization
Pros and Cons
- "The ability to quickly and easily create team sites has been great."
- "It improved transparency around work products."
- "SharePoint designer workflows can be buggy sometimes without any apparent reason."
What is our primary use case?
- Document and data management
- Information sharing across the organization
- Collaboration
- Knowledge management
How has it helped my organization?
- Improved transparency around work products.
- Ease of access to documents.
- Increased employee collaboration across our organization.
What is most valuable?
The ability to easily upload and modify documents has been a huge help. In addition, the ability to quickly and easily create team sites has been great.
What needs improvement?
SharePoint designer workflows can be buggy sometimes without any apparent reason. Also, customization can be somewhat burdensome.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Practice Manager and Solutions Architect at a tech vendor with 1,001-5,000 employees
It has transformed the way departments collaborate.
What is most valuable?
Depending on the customer’s needs, one or more features become more relevant and important. If I were to generalize and extract the most common features that the customers have used, I would say:
- Web\document content management
- Integration with the Office suite
- Collaboration over the content, sites, BI, search, and workflows
- One or two-way integration with other enterprise applications
I see the strength of SharePoint working as an extendable framework/platform for customers of various sizes, on premise as well as on the cloud, but not as an independent niche product/solution around a specific feature.
How has it helped my organization?
Our Intranet is built using SocialXtend, a SharePoint based product.
It has transformed the way we do our daily tasks and the way the departments collaborate over projects, opportunities, and other operational activities.
Knowledge sharing and access to information has been highly simplified.
What needs improvement?
Almost all of the areas of the product have room for improvement; some more than others.
- At a high level, mobile, custom development/testing frameworks, BCS, external services integration, and BI may need to catch up more as compared to the other feature sets.
- SharePoint is a combination of multiple products working together. It has come a long way, and the improvements are being pushed at a much faster pace than they used to be earlier. This fail-fast approach of adding features quickly instead of a longer release cycle is a much better way to develop a product in my opinion.
For how long have I used the solution?
I have been using SharePoint since 2001 in multiple capacities, such as a solution host, or as a full-fledged enterprise solution for on premise, as well as on the cloud.
What do I think about the stability of the solution?
My personal observation is that if the implementations are done in the right way by following the recommended best practices and guidelines, the product works just fine.
To be clear, I am referring to all the underlying products (IIS, SQL Server) as well as to the O/S.
There have been genuine issues. However, we have used SharePoint and CU to address them.
What do I think about the scalability of the solution?
We have not had scalability issues in SharePoint 2010 and onwards.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We used solutions from the Java world. Those, as well as this one, are based on the customers' needs.
How was the initial setup?
For simple farms, things are pretty straightforward. But for complex farms, I have not yet had that experience.
To be fair, it’s not SharePoint all the time. It’s a combination of other environmental factors and third-party products as well.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Microsoft Gold Partners.
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