Our primary use case is for file sharing. SharePoint is implemented in our environment for files and user sharing. We also use it for simultaneous editions.
IT Supervisor at HORSCH BRASIL
Enables us to share information more securely
Pros and Cons
- "The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
- "The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement."
What is our primary use case?
How has it helped my organization?
We had all the group files registered in SharePoint, including all local files. It was possible to share the information more securely.
What is most valuable?
The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features.
What needs improvement?
The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement.
I would also like to see improvements in the interface, speed to load the page, mark favorite directories, synchronize the most recent, and the least accessed files automatically do the archiving. I would like to have an option at the first sync to choose more locations on your computer.
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SharePoint
November 2024
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For how long have I used the solution?
We have been using this solution for more than five years.
What do I think about the stability of the solution?
The stability of SharePoint is very good, amazing.
What do I think about the scalability of the solution?
SharePoint is easy and has new features now. Scalability with SharePoint is good and easy for us at work. To maintain the product, we do not need a large amount of professionals, we currently have three professionals to administer the platform.
How are customer service and support?
Technical support with SharePoint is very good, very easy and includes support for multiple languages. It can be opened by several channels.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What motivated us to switch solutions was the easy solution management, space scalability, additional features, easy synchronization, data security, and sharing control.
How was the initial setup?
The initial configuration of SharePoint was very easy. The configuration, training, and communication with the users took less than two months.
What about the implementation team?
Internal deployment of the system was conducted through a Microsoft partner and was very easy. We had our internal professionals deploy the system together.
What's my experience with pricing, setup cost, and licensing?
With regards to licensing, it depends a lot on what you need to do, there are many plans, and options to choose from, you need to plan and enjoy 100% of what the product offers, so you can decide if the value is right.
Which other solutions did I evaluate?
I used several products, but sharepoint brought them all together. I used windows file server, linux, file versioners, website to share documents.
What other advice do I have?
Compared with other products, SharePoint is very good. We do not have other products that are as good as SharePoint.
SharePoint is definitely richer in features with functionality which helps us to get our work done. I would rate SharePoint a 10 out of 10.
The solution is integrated with the entire Microsoft platform, from e-mail to Azure computing, so the solution as a whole is easy to manage and has a central administration that facilitates the view of the entire environment.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SharePoint for Intranets
SharePoint is appreciated for its simplicity of use out-of-the-box, though derided for problems (and the expenses) customizing the user experience (design, navigation and information architecture).
SharePoint is replete with functionality and applications, and is the most comprehensive intranet development platform on the market. It is, unfortunately, expensive, and most of the feature set that we use, and that our clients use, fall short of expectations, and often below best-of-breed. SharePoint isn’t a niche product that is supposed to be superb at web content management, or social networking; it’s a broad solution, one that has something for everybody; a solution that can please some, but not all.
SharePoint’s greatest strength is that it’s an all-in-one solution – it’s a portal, a content management system, a search engine, a social collaboration platform, a web development platform, and so much more. Its greatest weakness is that it’s an all-in-one solution – everything and the kitchen sink; a jack-of-all-trades, a master of none. Some argue that SharePoint is a “mile wide, but a foot deep.” It offers so much, but many features are seen as sub-par.
SharePoint is part enterprise content management (ECM) solution, part portal solution, part web development platform, part social media platform. It offers many, many solutions and functions – often too much for most organizations – but it is Microsoft’s hope that it will become everything to everybody including the de facto platform for the company intranet, website(s) and extranet(s). In sum total, it is an amazingly powerful solution, but often fails to live up to expectations.
SharePoint 2013 was a fair solution, with an abundance of time, patience… and money, it could work; SharePoint 2016, is even better, but still requires a lot of care, and investment.
The latest, SharePoint 2019 (and SharePoint Online in Office 365), further improves upon previous versions, notably the mobile experience and the user experience.
SharePoint has a new mobile app, so you can access your intranet using a phone app, instead of using the browser. Outside of the app, SharePoint has a new, clean mobile experience – greatly enhanced over the mobile experience in SharePoint 2016.
Another big, major improvement to SharePoint is the new user experience (UX) design and general usability of SharePoint. It is noticeably superior to previous versions of SP. It’s very clean and modern, with a major emphasis on images, and video.
“SharePoint 2019 has the most UX (improvements) than we’ve ever delivered before in a SharePoint release,” Hani Loza, of the Microsoft SharePoint team.
Among the new UX features, particularly noticeable in the new SharePoint Communications Sites, are drag-and-drop web parts for image galleries, slideshows, hero slideshow, and video.
Microsoft has released a new video function and portal, called Stream. Using Microsoft Stream, videos will play automatically in a page, and it includes auto transcription, face detection, and enhanced sharing and tagging. The Stream team say “audio transcriptions and face detection make finding relevant content easy—even for specific words or people shown on screen, whether in a single video or across all your company’s videos.”
From a governance perspective, SharePoint is good, when compared to other platforms. It is not perfect, but no solution is.
Like the content of your website or intranet, planning and governance is technology agnostic; whether it’s SharePoint or another portal or content management platform, the necessity for and the approach to governance is the same. In short, governance lives and dies with its owners, and the rules they put in place, regardless of the technology. Governance is largely applicable to any technology platform and as such is generic to start.
When building a governance model for SharePoint, the major components should include:
- The umbrella ownership model – Centralized? Decentralized? Collaborative?
- Defined ownership structure (names and titles)
- Roles and responsibilities (jobs and duties)
- Decision making process (who is responsible for what and when)
- Authorization (who is responsible for what and when)
- Policy (what is allowed, and what is not allowed)
While governance is generic in nature, regardless of the software and hardware, there are some components of SharePoint that require specific consideration. Site Collections and Team Sites are so easy to deploy, and it is so easy for even the most neophyte web users to create a site (e.g. Team Sites, My Sites, Publishing Sites, etc.), SharePoint sites can easily grow at exponential rates and amount to tens-of-thousands in a short period of time. ‘Baking’ in rules and inheritance to site collections is critical to ensuring a consistent, uniform user experience.
These issues and others are discussed in-depth including, SharePoint governance, and some of the specific, requisite steps and policies for implementing intranet and in the SharePoint Governance white paper.
To learn about the specifics of intranet design with SharePoint, see the Intranet Design white paper.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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The SharePoint Intranet – Pros and Cons
SharePoint has conquered the enterprise intranet. Although the conquest is never as bloody nor expensive as more invasive conquests, such as the Mongols under Genghis Khan, intranet citizens are not always thrilled by the new system and structure under Gates Khan.
SharePoint is present in about 90% of the Fortune 100; and plays a prominent intranet role in about 70% of knowledge worker intranets (either powering the main intranet portal, or delivering associated collaboration sites and/or document repositories). This in spite of its history.
SharePoint 2007 was a dog; SharePoint 2010 was a dressed-up dog; but SharePoint 2013 represented a leap forward to a more user-friendly, true web platform. SharePoint 2016 saw improvements, but perhaps the most significant advances have come in the last couple of years with the release and evolution of SharePoint online (and eventually SharePoint 2019) with the advent of Office 365.
SharePoint Online, and the on-premises version SharePoint 2019 (though the Online version is constantly being updated and improved upon) represent considerable improvement to a a very usable, complex digital workplace solution. SharePoint Online Modern Experience has become a truly mobile friendly solution, with a number of improvements to collaboration (particularly Teams and a dedicated mobile app) and for hybrid cloud scenarios.
There are a lot of reasons to buy into or upgrade to Online or 2019: the latest iteration of Microsoft’s portal-web development platform represents a massive, multi-million dollar upgrade on the previous versions of SharePoint (a version that was typically oversold given its underwhelming if not frustrating performance and lack of execution). SharePoint Online and 2019 are massive upgrade from 2013: noticeable improvements to social computing (social networking via Delve and Teams), mobile computing (responsive design with "modern" pages and a dedicated mobile app), better Office integration, Teams, cloud and hybrid integration, search and more.
But it’s not all good news, and it’s not a solution that fits every organization.
Here at Prescient Digital Media, we upgraded move to SharePoint Online in Office 365 (which is more feature and functionally rich than SharePoint 2019). Though some problems persist, the bugs and challenges are not as persistent as versions 2013 and 2016. There are some obvious improvements (pros) and some persistent issues (cons):
- Cloud – you no longer need to worry about patches, maintenance and security; Microsoft takes care of this for you
- Mobile – enhanced mobile access experience with completely responsive sites and apps, and dedicated single sign-on apps for each of the tools in the Office 365 toolset
- Social – enhanced social networking via Delve, Teams and Yammer
- Web CMS – enhanced publishing and management interface (employing the ‘ribbon’ from Office)
- Branding – the new "modern pages" are slick and responsive; it can be more challenging to implement new custom designs using the new modern pages versus classic, and MS has openly cautioned against customizing the home page
- Search – search is much improved with the full integration with the FAST search engine, but requires some configuration work
There are far more pros than cons, but there should be at the price MS charges. SharePoint is very good for a small to medium-size intranet in a .NET environment that requires a web development platform focused on enterprise content management. In some scenarios, SharePoint can excel as a large enterprise intranet, but it can cause headaches if its overly customized .But it is not cheap, typically requires a lot of work and customization, and doesn’t always work as promised.
Speaking of conquest, the Chinese learned Mongol lessons the hard way, and built the Great Wall. Although a firewall is requisite with any intranet, not just a SharePoint intranet, walls kill collaboration and employee knowledge management. More salient, key lessons can be drawn from implementing and working with SharePoint:
- Licensing represents a fraction of the cost
- Planning and governance are mission critical – mission critical
- Custom or third-party web parts and applications can really enhance the experience
- Social collaboration doesn’t just happen, it’s earned
- Change management is the key to success
For more information see the SharePoint For Communicators white paper, at www.PrescientDigital.com.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Scored quite high when we evaluated it on compliance and compatibility with required ECM features (Gartner ECM assessment criteria used in our assessment), i.e. scored in the range of 92% to 96%. Among the criteria evaluated were library services, record services, content creation and capture, metadata management, workflow and BPM, navigation and search, security and access control, and architecture and integration functionalities.
Works at Command Results, LLC.
Supports us in software development projects and integrates well with Microsoft Project
Pros and Cons
- "This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
- "This solution would benefit from the implementation of enhanced online forms and template development capabilities."
What is our primary use case?
We use this solution for supporting software development programs and projects.
How has it helped my organization?
This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information.
What is most valuable?
The most valuable feature of this solution is the integration with MS Project.
What needs improvement?
This solution would benefit from the implementation of enhanced online forms and template development capabilities.
For how long have I used the solution?
We have been using this solution for fifteen years, off and on.
What do I think about the stability of the solution?
Again, no problems on our applications.
What do I think about the scalability of the solution?
I have never seen it hit a wall in terms of supporting our programs, and I have been the senior contractor program and project manager overseeing two large Health IT projects, both with more than 100 team members and as many as 11,000 assigned tasks.
How are customer service and technical support?
he Microsoft reps were always helpful; although they were not always up to speed with the latest offerings and capabilities from Microsoft. Persistence pays off thought. I usually eventually got the answers to my questions.
Which solution did I use previously and why did I switch?
NO, client requires use of SharePoint for content management on IT programs and projects.
How was the initial setup?
It seemed easy enough. The one issue I had was setting up a project portal where we wanted to implement a number of SDLC Templates via SharePoint. This was a couple of years ago, but the integration of a legacy Microsoft forms product was not very clean or adequate. It looks like the previous tool has been replaced with Microsoft Forms. I haven't had a chance to use this product yet.
What about the implementation team?
In house.
What was our ROI?
Confidential
What's my experience with pricing, setup cost, and licensing?
I don't have experience in that area.
Which other solutions did I evaluate?
No, client requires use of SharePoint for content management on IT programs and projects.
What other advice do I have?
No
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HRIS Consultant at Express Scripts Holding
It is easy to administer as a business user
What is our primary use case?
- Shared document repository and communication tool for projects and teams
- I love SharePoint lists; they are pretty flexible and easy to create and export data from.
- You can also restrict the view to customize to specific audiences.
- It is also easy to create subsites, and security can be applied to individual pages.
How has it helped my organization?
It is a good tool that makes managing projects and teams much easier. All documents and calendars are in one central location.
What is most valuable?
- SharePoint lists
- Calendar
- Subsites
- Security
- Survey
- It is easy to administer as a business user.
What needs improvement?
The UI could be more flexible out of the box. With coding, you can customize the look and feel to your heart's content, but configuration without coding is limited.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SharePoint Architect at a computer software company with 51-200 employees
Overall Assessment of SharePoint 2013
What is most valuable?
The collaboration features of SharePoint 2013 are probably the best I have seen in an enterprise product out of the box. Along with the integration of Office and other enterprise solutions, this product cannot be beat in the market currently for what it brings to the table.
There are times you may want to alter how SharePoint works using custom code. This is very important as I have seen developers who are here one day and gone the next with bad code that was based on .NET, recreating what SharePoint does naturally, no acceptable documentation left behind to work from and will not accept calls accept for a fee.
So think before implementing customizations using code, you leave room for error in the code and a gaps in business processes that may need to be updated later. If the code is not using best practices for development on the SharePoint platform Microsoft updates to the server could also effect the successful implementation of these updates as well. If you can bare with using out-of-the-box tools this gives you a stable environment, where Microsoft updates these features and the foundation of the product for you.
There are third party solutions that would be a better fit for the platform that are tested and vetted by Microsoft for a price and maintenance fee. These are better suited for a SharePoint platform than custom code because you know what you are getting and you have someone to call on when things go wrong. I am not saying these are going to fit your every need but most of the time they do help get you a lot closer then where you are out-of-the-box.
How has it helped my organization?
The use of the document management features such as versioning, check in and check out, search, managed metadata and other out-of-the-box features help you organize and manage documents easily. Finding documents and being able to track documents wherever they are in your site makes this tool easy to use and cuts down on an employee’s time looking for documents, using email to manage documents and knowing they have the right version of the document because it’s in a centralized location.
There are training aspects in using the tool effectively, but do not take long to grasp and understand. Workflow is also improved in this version of SharePoint. Workflow lets you create a business solution using the combination of functionality within lists and workflow actions to create a business process that flows through an easy or more complex process. SharePoint Designer 2013 allows you to create these flows within the tool once the SharePoint farm is configured to host the integration of the tool.
What needs improvement?
From my experience, it’s not the product needing improvement, but the way organizations deploy the enterprise solution. When 2007 SharePoint came around, there was no documentation and information given by Microsoft on their website. You were on your own, basically, looking at blogs and relying on others' failures. Now, there is no excuse to have a badly configured SharePoint farm and or using best practices to make sure your configuration is solid.
There are organizations who deploy this solution enterprise-wide with no training for users or administrative IT support, which is also a big area that needs improvement. Although SharePoint is fairly easy to use, you still want to get total buy-in on the product, so training helps bridge the gap to get that buy-in to use the product going forward. It also helps to show how users can make the most of the solutions and services SharePoint has to offer. Coming up with a couple of how-to demonstrations and even a site with some bells and whistles the users can play with always helps with getting support of the new solutions and services.
Organizations are also not providing governance as to how the user community will use the solution within the organization. Governance is the most important aspect of getting the solution configured for your organizations use. Providing rules for everyone who plans to use the services of SharePoint 2013 is the key to success. Also, bringing representatives from all departments as stakeholders into a working group to meet, vote and share information about what they would like to do with the new tools is also key. You can avoid duplicate efforts for development and other pitfalls that may fall outside of your governance plan by including other departments. This way, your new SharePoint farm does not get the wild, wild west treatment where everyone is doing their own thing.
After working and supporting over 100 companies, I can honestly say only two companies had governance documents in place at their organization, with working stakeholder groups to support the solutions and services. Remember, governance helps with looking at restricted and accepted practices within the solutions and services provided by, in this case, SharePoint 2013. It's just like going to the Office 365 site and looking at exactly what I can and cannot do within the cloud offering, which could be based on data sizing and other parameters I might be looking for to support my organization.
The governance document is used for on-premise implementations, so you can design, install and configure your internal farm based on those configuration parameters laid out in your governance documentation. After you get the governance rules in place, you then create a design document that will capture all configurations within the farm. This will layout how the SharePoint farm should be configured based on SQL, SharePoint, backup, restore, DR and any other third-party tools and configurations.
The next document would then be your installation guide, which is based off of the design document. This shows how all the components mentioned in the design document will be installed and configured based on the design document's configuration parameters. This is just a quick summary of what needs to be done before you do anything with installation of software. Following best practices and other Microsoft documentation for all these documents and the installation of the software is the key to success with this enterprise solution.
For how long have I used the solution?
I have used this version for 3 1/2 years (15 years overall with SharePoint).
What do I think about the stability of the solution?
In some very rare cases, you might see that Windows updates can interrupt your service, but Microsoft is very quick to fix the issue. Other than that, it’s the users’ empowerment that is in play in this environment overall. You are providing a platform that empowers the users of the product to manage themselves. For example, instead of a call to the help desk, you have what are known as site collection administrators and owners. These power users manage the security of the site. So, instead of having a call to the help desk, the group’s power user can manage these calls themselves, which takes a load off of the help desk. This is one of many examples.
What do I think about the scalability of the solution?
SharePoint 2013 is very scalable. The problem is IT departments that don't understand the solution start in the wrong direction, which can lead to reinstalls and other interruptions because of the initial configuration. Again, following best practices and building a good solid foundation is how you avoid complications later with growth and other scalability issues.
How are customer service and technical support?
Microsoft has great support for this product, as well as the SharePoint user community, where there are sites with information you can search from any search engine. Microsoft also has technical support pages that give you insights to installation, configuration and troubleshooting the product. You can also call 24/7 and get support from technicians from all aspects the product uses, such as SQL Server, Visual Studio, SharePoint Designer, PowerPivot and other integrations. There are also many third-party solutions out there to help with all aspects of the product from functionality, usability, 508 compliance, BLOB storage, backup and recovery, and a host of other areas in this version of the software.
Which solution did I use previously and why did I switch?
I was a FileNet administrator but switched to SharePoint because of the integration of the Office products. I know that FileNet is a great product as well, but Microsoft has done a great job of integrating SharePoint with the Office suite. This drove my decision to move to SharePoint as a support engineer.
How was the initial setup?
The initial setup as explained is complex. You need to understand what you’re doing as an IT engineer and also where this product will be in five years, as far as it being part of your enterprise. If you set up the wrong version of the product or the wrong version of SQL Server, you will not get the features you might be looking for. It’s best to see how the product will be used by your organization, and the bells and whistles your management is looking for to solve issues within your company.
What's my experience with pricing, setup cost, and licensing?
When choosing a platform, just be aware there are choices. The choice you make in the beginning can make or break your installation and your goals for your organization. Think clearly and meet with other departments. Don't let IT do it alone. You want the buy-in and input from all parts of your organization.
Which other solutions did I evaluate?
In choosing options for services we looked at eRoom. eRoom’s interface was primitive and did not provide the functionality we were looking for and integration with Office. It also was not easy to use and it was not easy to empower users to create sites and manage their own security easily. I also believe that the training would have been more in depth with this product, as with Microsoft they have a way of making interfaces similar so you know where to look to find information and menus.
What other advice do I have?
Find a certified person or company that can help you get started. This might cost a little up front, but your return on investment will be great. Do not go it alone. Again, the initial implementation is everything to the foundation of the product working for you. The version of software you choose can also determine what services you can make use of and can save you money.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company at the moment has a relationship with Microsoft and we are in the process of working towards a partnership through the Partner program.
Lead Enterprise Architect at a tech services company with 1,001-5,000 employees
I like the eServices Platform for developing applications on top off it.
What is most valuable?
- Enterprise Content Management.
- eServices Platform for developing applications on top off it.
- Organization Portals.
- Collaboration, Team working and sharing.
- Document Management.
- Simple workflows.
- Enterprise Search.
How has it helped my organization?
- Team sites and collaboration.
- Main entry point for all applications.
- Utilizing as a sign-on.
What needs improvement?
- Workflows.
- Performance.
- Content Migration and sharing.
- Reporting.
- User experience and design response.
For how long have I used the solution?
I’ve used and implemented this software since the 2007 version until now (almost 9 years). My last implementation was in 2014, but I’m still using this as an end user.
What do I think about the stability of the solution?
We did have stability issues in the old versions and there were too many hotfixes, in the 2013 version. It’s more stable now, but it can still be better.
What do I think about the scalability of the solution?
I've never encountered any scalability issues. In the past, I’ve implemented it in with 3TB of information, without any problems.
How are customer service and technical support?
Technical support was very good, very responsive and professional.
Which solution did I use previously and why did I switch?
We used to employ Oracle UCM, but we replaced it because of the features provided in SharePoint along with the customizations, flexibility and ease of creating websites, workflows, pages and applications.
How was the initial setup?
Initial setup was straightforward, easy and successful.
What's my experience with pricing, setup cost, and licensing?
SharePoint is a suite of features and products within one product. Purchasing and implementing it needs optimal usage planning. I would recommend that you select the pricing or license type based on your usage. (In general, the internet license is the best).
Which other solutions did I evaluate?
We evaluated multiple alternatives including:
- Oracle UCM
- EMC Documentum
- FileNet IBM
- Alfresco
- Liferay
Based on two selection exercises in two organizations; SharePoint was the best fit solution. The 2nd was EMC Documentum, then Oracle followed by FileNet and Alfresco, with Liveray last.
What other advice do I have?
Plan, Plan and Plan again! Usage planning is needed with up to 70% of your efforts being expended in information gathering and implementation and usage planning.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Business Systems Analyst at a insurance company with 1,001-5,000 employees
Libraries and lists enable capturing and organizing large amounts of information.
What is most valuable?
In general, I find SharePoint to be a very useful tool when it's configured to allow end users a certain amount of flexibility. (In one of my previous assignments, all options were completely locked down. In that kind of configuration, the usefulness of the tool is highly dependent upon whoever configured the product. In this case, they weren't particularly good.) The latest versions of SharePoint are highly useful for configuring pages for managing and conveying large amounts of information, while giving users the ability to pinpoint the specific things they need with speed and accuracy.
Libraries and lists have a feature set that enables capturing large amounts of information and organizing that information in ways that enable multiple audiences/roles to use it effectively.
How has it helped my organization?
In my previous job, I built a site to support the PMO. It consisted of a top level site that gave a view of all projects undertaken by the organization and then individual project sites that were used to manage issues, risks, changes, action items, key milestones.
The top level site also contained links out to our scheduling software (SmartSheets). The individual project sites were based on a site template, making it very easy to instantiate a new one whenever a new project was introduced. All project information was contained within a single site collection and allowed both broad and deep searches and visibility of key project metrics.
What needs improvement?
I think that the current version of the product is actually quite good, but it's not always easy to find solid training and reference information, especially from Microsoft. Typically, third parties have better offerings than Microsoft, but it still requires a bit of searching to find the most relevant and easily absorbed material.
For how long have I used the solution?
I have used Sharepoint in various forms since around 2003.
Over the last three years (three jobs as well), I've used SharePoint 2007, 2010, and 2013.
What do I think about the stability of the solution?
I have not encountered stability issues with either the on-premise or cloud hosted versions of the product.
What do I think about the scalability of the solution?
I was never involved in planning for scalability, and have never been aware of any scalability issues in any of the places where I've used the product.
How are customer service and technical support?
I generally avoid using Microsoft or Microsoft partner support where possible. Unless you are paying for their top-level consultants (which is frightfully expensive), you're often better off just looking things up on the internet and bookmarking the most helpful sites. In situations where support is being provided by internal staff, the results have been variable.
Which solution did I use previously and why did I switch?
There's nothing truly like SharePoint in the marketplace that I'm aware of. You can use wiki's of various sorts and cobble together any number of open source or paid solutions that address a component of what SharePoint does. But that approach doesn't have the current product's level of integration and the maturity of its feature set.
How was the initial setup?
I don't know about setup. It was never my responsibility. Since the products were in place when I arrived, I don't know who the vendors were that partnered with Microsoft to configure and deploy the product.
What's my experience with pricing, setup cost, and licensing?
It's Microsoft; empty your pockets. Seriously, if you obtain SharePoint under one of their blanket licensing agreements you really need to pay attention to the terms and conditions, especially if your acquisition is part of Office 365. It's typically not very easy to drop licenses for a particular subcomponent under such agreements if you find that you're not using that particular piece.
Which other solutions did I evaluate?
This wasn't my choice. However, there's nothing truly like SharePoint in the marketplace that I'm aware of.
What other advice do I have?
Know what you want it for first. Talk to other businesses using the product to understand their experiences. If it looks like SharePoint can bring real business value, then find the best implementation partner that you can find. I don't know the economic ramifications of cloud vs. on-premise, but I found the cloud version of the product takes a lot of headaches out of your hands with Microsoft being responsible to administer and maintain the back end.
Finally, be very wary of proposals from within your company to build all manner of applications, web sites, and data marts with the tool. Although SharePoint is capable of a lot of things, it may be better to purchase a purpose built product rather than rolling your own.
In the same vein, it is still important to have standards and enforce them within the organization, especially on how sites are structured if they are to be used by people in various roles and departments across the enterprise. Someone has to have a vision for the architecture of your SharePoint installation and use in order to assure you get full value. If folks get to do anything they want, you'll have a crazy quilt of unrelated data, applications, and web pages.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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I would add education about what is governance and what needs to be governed.