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Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Offers satisfying endpoint security and easy integrations with the capability of blocking DDoS attacks
Pros and Cons
  • "Integrates easily with almost every third-party product"
  • "The dashboard or console of Trend Micro Smart Protection should be easier to comprehend"

What is our primary use case?

When one of our organization's clients opts for the whole suite of Trend Micro products, including DDS, Deep Security, and EDR, then Trend Micro Smart Protection also serves as a fruitful and usable for them when troubleshooting or tech assistance is required.

We recommend and promote Trend Micro Smart Protection to our company clients because, with this solution, they can have immediate tech support instead of waiting a day or two to solve any issues. 

What is most valuable?

The products of Trend Micro Smart Protection Suite are designed in a way such that most clients will need to utilize all of them at some point. The major goal of Trend Micro Smart Protection is to protect the client's environment with endpoint security. 

What needs improvement?

The dashboard or console of Trend Micro Smart Protection should be easier to comprehend. If the product console is made more intuitive, users will not have to undergo training before using Trend Micro Smart Protection.  

For how long have I used the solution?

I have been working with Trend Micro Smart Protection for three to four years. 

Buyer's Guide
Trend Micro Smart Protection
November 2024
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. I would recommend the solution mostly to enterprise-grade companies, as small and medium organizations may hesitate with the affordability. 

How are customer service and support?

Trend Micro Smart Protection has two different kinds of support. One is cost-free, but it requires a user to go through different levels and wait in a queue to avail of support, which is time-consuming. The other kind of support is purchased, and tech support can be availed immediately from the Trend Micro support team. 

How was the initial setup?

The initial setup can seem simple for a support engineer or tech professional with experience with similar solutions from different vendors, but not for others. If the deployer receives training regarding Trend Micro Smart Protection, it would be helpful for them. 

What's my experience with pricing, setup cost, and licensing?

Trend Micro Smart Protection is more costly than competitor solutions, including Kaspersky, Symantec, Bitdefender, and McAfee. I would rate the pricing an eight out of ten. 

Which other solutions did I evaluate?

I believe Trend Micro Smart Protection is much more robust than Kaspersky EDR. At our company, we work with both Trend Micro Smart Protection and Kaspersky EDR; we have witnessed them integrate and operate in varying environments, and the results claim that Trend Micro Smart Protection is a better solution. 

What other advice do I have?

Threat protection is a valuable feature of the product. One vital aspect of Trend Micro Smart Protection is the release of frequent updates so that any DDoS attacks can be blocked. 

In our company, we have found the integration capabilities of the product to be flawless, as it integrates easily with almost every third-party product. Our organization mostly deals with the on-prem version of the product, but I believe the vendor offers a hybrid version as well, which can be used both in the cloud and on-prem. 

I would rate Trend Micro Smart Protection as nine out of ten overall. I would definitely recommend Trend Micro Smart Protection to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Assistant Manager at Virus Rescuers
Reseller
Top 20
Has outstanding tech support with the advantage of both on-premise and cloud console features
Pros and Cons
  • "The solution has multiple modules within a single agent deployment."
  • "Some functionalities within the DLP can be improved."

What is our primary use case?

We use Trend Micro for multiple purposes like endpoint security, in some cases for the servers, and smart use like DLP and vulnerability protection, encryption, and application control. These are also the selling points for the product. 

What is most valuable?

According to the Gartner report, Trend Micro has been the leader for the past eight years in the market. The solution has multiple modules within a single agent deployment. 

Another advantage is the presence of both on-premise and cloud console features. For any type of customer we approach, we can set up their module based on the requirement.

The additional feature of Data Leakage Prevention adds more value to the product. It is overall a good solution in terms of functionality and performance as well. 

What needs improvement?

Our technical team suggests that the product meets all customer expectations but the DLP side of the product can be improved. Specifically, some functionalities within the IDLP can be improved. 

When the user goes on roaming mode, the data log is not pulled into the management console, this is one drawback we witness in the solution. This solution is also lacking in Shadow Copy. We have noticed these drawbacks from our customer service. 

For how long have I used the solution?

I have been using the solution for more than a year. 

What do I think about the scalability of the solution?

This is a scalable product. We use this solution to work with all types of clients, from small businesses to enterprises. With this solution, we mostly focus on the government, medical, and insurance sectors.  

How are customer service and support?

Tech support for this solution is outstanding. I will rate the customer support a nine out of ten. Sometimes, there will be a small delay for layers three or four, but for layers one or two, we are getting a very quick response. When escalated to the next level, there is a small delay, but they definitely reach out to us. 

How would you rate customer service and support?

Positive

How was the initial setup?

We don't find something difficult in terms of deployment in comparison to other end-point security solutions. The deployment time required for this solution depends on the network; for example, if it's a network for a hundred users, we can finish in two to three days.

Based on the network size, only one or two engineers are required for complete deployment. The product is easy to maintain and needs only one person for maintenance. As the product has been in the market for a very long time, the customers find the console very flexible and easy to use. 

What's my experience with pricing, setup cost, and licensing?

The solution is a little bit expensive in comparison to other traditional tools like ESET, Symantec, or McAfee; there remains mostly a ten percent difference in cost. The licensing of the solution needs to be done yearly and there are no extra costs. 

Which other solutions did I evaluate?

We also work with ESET, which we see as an alternative to Trend Micro Smart Protection by considering the performance and functionality. But we prefer Trend Micro Smart Protection as customers consider reports like the Forrester, NSS Labs, or Gartner report, and there we get an advantage. Also in terms of functionality, this solution is one step ahead of ESET. 

What other advice do I have?

When the customer has a product in place, they should try to utilize all the modules available in the product. When we move on to deployment, somebody can stop with the endpoint security due to the engineers not having the proper quality to deploy the product. But when it comes to vulnerability management, DLP modules, and application control, all need to be used in the network. I would rate the product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Trend Micro Smart Protection
November 2024
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Information Security Management Individual Contributor at First Bank of Nigeria Ltd.
Real User
Top 5Leaderboard
New threat adaptivity, beneficial email gateway, and reduced false positives
Pros and Cons
  • "The most valuable features of Trend Micro Smart Protection are the email gateway and R & D which have contributed to their additional capability and development."
  • "Trend Micro Smart Protection could improve the false positive with some integrations with other solutions and automated reporting. The reports should allow the user to set up some customer trigger alerts instead of the user having to look at the report manually. Additionally, the responses from sender detection and response feature could improve."

What is our primary use case?

Trend Micro Smart Protection is used for security.

How has it helped my organization?

Trend Micro Smart Protection has helped our organization by keeping it safer from ongoing threats.

What is most valuable?

The most valuable features of Trend Micro Smart Protection are the email gateway and R & D which have contributed to their additional capability and development.

What needs improvement?

Trend Micro Smart Protection could improve the false positive with some integrations with other solutions and automated reporting. The reports should allow the user to set up some customer trigger alerts instead of the user having to look at the report manually. Additionally, the responses from sender detection and response feature could improve. 

For how long have I used the solution?

I have been using Trend Micro Smart Protection for approximately seven years.

What do I think about the stability of the solution?

Trend Micro Smart Protection is stable and reliable.

What do I think about the scalability of the solution?

Trend Micro Smart Protection is scalable.

We have approximately 15,000 endpoints using Trend Micro Smart Protection.

How are customer service and support?

We have not used the support from Trend Micro Smart Protection.

Which solution did I use previously and why did I switch?

We previously were using Microsoft. We switched to Trend Micro Smart Protection because we needed a more easily adaptable system to the rapidly changing threat landscape.

How was the initial setup?

The initial setup of Trend Micro Smart Protection was straightforward. The full implementation took us approximately two months.

We have a different strategy for us to build in-house capability to not only use Trend Micro Smart Protection but support it at the first level and we go as far as the second level. This is our methodology.

What about the implementation team?

We did the implementation of Trend Micro Smart Protection in-house with a team of five people. 

What was our ROI?

We have seen a return on investment using Trend Micro Smart Protection.

What's my experience with pricing, setup cost, and licensing?

Whether something is affordable or pricy, is relative. It depends on the value an institution has attached to a capability. For us, security is a premium requirement, I can't say a solution is pricey if we are able to afford it and run it for seven years, I would say it's affordable.

We go through a partner to purchase Trend Micro Smart Protection and there is a partner fee. However, it does not impact the price because we get a bundled offer price.

Which other solutions did I evaluate?

We evaluated approximately four other options before choosing Trend Micro Smart Protection. The organization I worked for has a very competitive procurement process. Once our extensive evaluation was done, we looked at all the positives and negatives of each competing solution, Trend Micro Smart Protection came out best suited for our needs. 

The goal was to get a system that was fully automated, reduce the false positives, and could be easily adapted for the changes in attacks.

What other advice do I have?

I would recommend Trend Micro Smart Protection to others. The adaptability of this solution is very good in a short time.

I rate Trend Micro Smart Protection an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1274418 - PeerSpot reviewer
Cybersecurity Manager at a educational organization with 1-10 employees
Real User
Good documentation and excellent technical support but needs to have an easier deployment
Pros and Cons
  • "The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed."
  • "The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful."

What is our primary use case?

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

How has it helped my organization?

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

What is most valuable?

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

What needs improvement?

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

For how long have I used the solution?

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

What do I think about the stability of the solution?

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

What do I think about the scalability of the solution?

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

How are customer service and technical support?

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

Which solution did I use previously and why did I switch?

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

How was the initial setup?

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

What about the implementation team?

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

What's my experience with pricing, setup cost, and licensing?

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

What other advice do I have?

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443138 - PeerSpot reviewer
IT Manager at a computer software company with 201-500 employees
Real User
Top 20
Offers favorable features for SMBs at an affordable price but needs improvement in encryption services
Pros and Cons
  • "It is a stable solution."
  • "No online encryption or cloud services are available for the tool, so my company has to install it mostly in an on-premises environment. Encryption or cloud services need to be made available in the product."

What is our primary use case?

I use the solution in my company for EMS Consulting, which operates as Salesforce's implementation partner.

What needs improvement?

No online encryption or cloud services are available for the tool, so my company has to install it mostly in an on-premises environment. Encryption or cloud services need to be made available in the product.

Maintenance of databases on a product deployed on an on-premises model is difficult. Nowadays, no one wants to maintain databases on a product deployed on an on-premises model, and they prefer a cloud-based tool.

The product should support a few DLP features and a few more applications. Google and Microsoft currently offer DLP applications.

For how long have I used the solution?

I have been using Trend Micro Smart Protection for three to four years. My company is a customer of the product.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

My organization can be described as an SMB company.

How are customer service and support?

My company has access to Trend Micro's partner support.

I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company has experience with Symantec. My company moved from Symantec since it does not offer all the features, like DLP in application security features.

How was the initial setup?

The product is easy to deploy.

The product's deployment process takes time since my company has not opted for managed services.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

Trend Micro is for SMBs, and it is one of the best products when compared to the other solutions in the market, like Palo Alto. The product is not very expensive.

What other advice do I have?

Trend Micro Smart Protection has improved our company's endpoint security posture since it is useful for web security. Trend Micro's zero trust strategy is also helpful, as it works in hybrid, cloud, and on-premises environments.

My company still faces challenges with the product, and I feel that the product needs to be upgraded more in order to be more effective against malware attacks.

For threat detection accuracy and its impact on our company's security operations, my company has access to a firewall, a separate team, and everything else that is required to deal with cyber attacks.

The product is really good for SMBs, especially for businesses with budget constraints.

I rate the tool a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1085196 - PeerSpot reviewer
DSI at a museum or institution with 201-500 employees
Real User
Top 20
Used for endpoint protection and email filtering, but its technical support could be improved
Pros and Cons
  • "The most valuable feature of the solution is its simplicity."
  • "The solution’s technical support is not very good and could be improved."

What is our primary use case?

We use the solution for endpoint protection, data leak protection, and email filtering.

What is most valuable?

The most valuable feature of the solution is its simplicity. You don't have to think about features. You can have some customizations for certain groups or categories of endpoints, but it's something that you can find in many other products. The most important thing is the simplicity of the solution.

What needs improvement?

The solution’s technical support is not very good and could be improved.

For how long have I used the solution?

I have been using Trend Micro Smart Protection since 2017.

What do I think about the scalability of the solution?

Around 250 users are using the solution in our organization.

How are customer service and support?

The solution’s technical support is not very good. The technical support is very, very slow. Sometimes, they ask you to send them a lot of information and copies of emails. I don't find the technical support team very agile.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s initial setup was easy.

What about the implementation team?

The solution’s deployment took less than a week. Two people from technical and organizational departments were involved in the solution's deployment.

What other advice do I have?

Some real viruses have trespassed the protection, but it is common for many other products. That's why we have different products. Sometimes, Trend Micro is the best, and other times it is not the best. The solution's data loss prevention capabilities work for important personal information, including information about salaries for the HR department.

The impact of the solution's user interface and ease of use has been normal on our security operations. The solution's user interface is not very heavy and difficult to use, but it does not have other advantages. We have three guys who deal with everything in the administration department, including network security, operating systems, storage, and backups.

Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DGM-IT at a construction company with 10,001+ employees
Real User
Protection to guard against all types of threats
Pros and Cons
  • "Installation is easy."
  • "Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include that Application Control, Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions."

What is our primary use case?

All the solutions we are using from Trend Micro are all on-prem solutions.

Trend Micro Smart Protection is for endpoint protection for business that can provide protection to guard against all types of threats.

We enabled all the modules with the Apex One Central. It contains Application Control and Advanced Threat Protection. Everything has been enabled and we are using it.

What needs improvement?

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include Application Control and Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

We use the port monitoring and ransomware protection things, and everything is running in background. Because of that, that CPU use is getting high. So the user cannot use that machine as much as they like for other applications. That's the issue we have recently been receiving.

For how long have I used the solution?

I have been using Trend Micro Smart Protection for the past three years.

We procured a bundled product from Trend Micro which included Smart Protection, Deep Security, Apex Central, and IMSVA for email security.

What do I think about the scalability of the solution?

Scalability all depends on our on-premise server. For example, if right now there are 1,500 users, if we increase the license count, we will need to increase the server resources also.

As to whether we are going to increase the usage for Smart Protection, that depends on the business requirement.

How are customer service and support?

Tech support should be faster.

How was the initial setup?

Installation is easy, but applying the rules for policies and things require a technical knowledge.

What about the implementation team?

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

What other advice do I have?

I would recommend Trend Micro Smart Protection as part of a core bundle.

On a scale one to ten, I would rate Trend Micro Smart Protection an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ArundevarajM - PeerSpot reviewer
Senior Technical Specialist at Softcell Technologies Limited
Real User
Top 5
Provides you with real-time updates on the latest and ongoing attacks and malware information
Pros and Cons
  • "The tool will query the information from the cloud to identify suspicious or malicious files that can be a threat. It will provide you with real-time updates on the latest and ongoing attacks and malware information."
  • "I want the tool to provide the solutions integrated within it to have regular updates. Currently, the solutions integrated with Smart Protection get updates from the cloud. I want to minimize the download from the cloud."

What is our primary use case?

The tool will query the information from the cloud to identify suspicious or malicious files that can be a threat. It will provide you with real-time updates on the latest and ongoing attacks and malware information.

What needs improvement?

I want the tool to provide the solutions integrated within it to have regular updates. Currently, the solutions integrated with Smart Protection get updates from the cloud. I want to minimize the download from the cloud.

For how long have I used the solution?

I have been working with the solution for three to four years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. There are around 20-40 customers for the solution in our company.

How are customer service and support?

We do not face any issues with the product. In case any issue arises, we resolve it ourselves.

How was the initial setup?

The tool’s setup is not complex. It is a Linux-based platform and there is no configuration. We can configure the schedule to update and push through the network server which will take around one hour to complete.

What other advice do I have?

I would rate the tool a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
Download our free Trend Micro Smart Protection Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Trend Micro Smart Protection Report and get advice and tips from experienced pros sharing their opinions.