Trend Micro Smart Protection Reviews

We use Trend Micro for multiple purposes like endpoint security, in some cases for the servers, and smart use like DLP and vulnerability protection, encryption, and application control. These are also the selling points for the product. 

According to the Gartner report, Trend Micro has been the leader for the past eight years in the market. The solution has multiple modules within a single agent deployment. 

Another advantage is the presence of both on-premise and cloud console features. For any type of customer we approach, we can set up their module based on the requirement.

The additional feature of Data Leakage Prevention adds more value to the product. It is overall a good solution in terms of functionality and performance as well. 

Our technical team suggests that the product meets all customer expectations but the DLP side of the product can be improved. Specifically, some functionalities within the IDLP can be improved. 

When the user goes on roaming mode, the data log is not pulled into the management console, this is one drawback we witness in the solution. This solution is also lacking in Shadow Copy. We have noticed these drawbacks from our customer service. 

I have been using the solution for more than a year. 

This is a scalable product. We use this solution to work with all types of clients, from small businesses to enterprises. With this solution, we mostly focus on the government, medical, and insurance sectors.  

Tech support for this solution is outstanding. I will rate the customer support a nine out of ten. Sometimes, there will be a small delay for layers three or four, but for layers one or two, we are getting a very quick response. When escalated to the next level, there is a small delay, but they definitely reach out to us. 

Positive

We don't find something difficult in terms of deployment in comparison to other end-point security solutions. The deployment time required for this solution depends on the network; for example, if it's a network for a hundred users, we can finish in two to three days.

Based on the network size, only one or two engineers are required for complete deployment. The product is easy to maintain and needs only one person for maintenance. As the product has been in the market for a very long time, the customers find the console very flexible and easy to use. 

The solution is a little bit expensive in comparison to other traditional tools like ESET, Symantec, or McAfee; there remains mostly a ten percent difference in cost. The licensing of the solution needs to be done yearly and there are no extra costs. 

We also work with ESET, which we see as an alternative to Trend Micro Smart Protection by considering the performance and functionality. But we prefer Trend Micro Smart Protection as customers consider reports like the Forrester, NSS Labs, or Gartner report, and there we get an advantage. Also in terms of functionality, this solution is one step ahead of ESET. 

When the customer has a product in place, they should try to utilize all the modules available in the product. When we move on to deployment, somebody can stop with the endpoint security due to the engineers not having the proper quality to deploy the product. But when it comes to vulnerability management, DLP modules, and application control, all need to be used in the network. I would rate the product a nine out of ten. 

Trend Micro Smart Protection is used for security.

Trend Micro Smart Protection has helped our organization by keeping it safer from ongoing threats.

The most valuable features of Trend Micro Smart Protection are the email gateway and R & D which have contributed to their additional capability and development.

Trend Micro Smart Protection could improve the false positive with some integrations with other solutions and automated reporting. The reports should allow the user to set up some customer trigger alerts instead of the user having to look at the report manually. Additionally, the responses from sender detection and response feature could improve. 

I have been using Trend Micro Smart Protection for approximately seven years.

Trend Micro Smart Protection is stable and reliable.

Trend Micro Smart Protection is scalable.

We have approximately 15,000 endpoints using Trend Micro Smart Protection.

We have not used the support from Trend Micro Smart Protection.

We previously were using Microsoft. We switched to Trend Micro Smart Protection because we needed a more easily adaptable system to the rapidly changing threat landscape.

The initial setup of Trend Micro Smart Protection was straightforward. The full implementation took us approximately two months.

We have a different strategy for us to build in-house capability to not only use Trend Micro Smart Protection but support it at the first level and we go as far as the second level. This is our methodology.

We did the implementation of Trend Micro Smart Protection in-house with a team of five people. 

We have seen a return on investment using Trend Micro Smart Protection.

Whether something is affordable or pricy, is relative. It depends on the value an institution has attached to a capability. For us, security is a premium requirement, I can't say a solution is pricey if we are able to afford it and run it for seven years, I would say it's affordable.

We go through a partner to purchase Trend Micro Smart Protection and there is a partner fee. However, it does not impact the price because we get a bundled offer price.

We evaluated approximately four other options before choosing Trend Micro Smart Protection. The organization I worked for has a very competitive procurement process. Once our extensive evaluation was done, we looked at all the positives and negatives of each competing solution, Trend Micro Smart Protection came out best suited for our needs. 

The goal was to get a system that was fully automated, reduce the false positives, and could be easily adapted for the changes in attacks.

I would recommend Trend Micro Smart Protection to others. The adaptability of this solution is very good in a short time.

I rate Trend Micro Smart Protection an eight out of ten.

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.

I use the solution in my company for EMS Consulting, which operates as Salesforce's implementation partner.

No online encryption or cloud services are available for the tool, so my company has to install it mostly in an on-premises environment. Encryption or cloud services need to be made available in the product.

Maintenance of databases on a product deployed on an on-premises model is difficult. Nowadays, no one wants to maintain databases on a product deployed on an on-premises model, and they prefer a cloud-based tool.

The product should support a few DLP features and a few more applications. Google and Microsoft currently offer DLP applications.

I have been using Trend Micro Smart Protection for three to four years. My company is a customer of the product.

It is a stable solution.

Scalability-wise, I rate the solution a seven out of ten.

My organization can be described as an SMB company.

My company has access to Trend Micro's partner support.

I rate the technical support a ten out of ten.

Positive

My company has experience with Symantec. My company moved from Symantec since it does not offer all the features, like DLP in application security features.

The product is easy to deploy.

The product's deployment process takes time since my company has not opted for managed services.

The solution is deployed on an on-premises model.

Trend Micro is for SMBs, and it is one of the best products when compared to the other solutions in the market, like Palo Alto. The product is not very expensive.

Trend Micro Smart Protection has improved our company's endpoint security posture since it is useful for web security. Trend Micro's zero trust strategy is also helpful, as it works in hybrid, cloud, and on-premises environments.

My company still faces challenges with the product, and I feel that the product needs to be upgraded more in order to be more effective against malware attacks.

For threat detection accuracy and its impact on our company's security operations, my company has access to a firewall, a separate team, and everything else that is required to deal with cyber attacks.

The product is really good for SMBs, especially for businesses with budget constraints.

I rate the tool a six out of ten.

Trend Micro Smart Protection is used for malware analysis. Trend Micro Smart Protection is integrated with the XDR Vision One.

Trend Micro Smart Protection has good features like malware analysis, C-to-C connection and detection, workbench, auto security play with features, and lots of DDI features.

We can create security playbooks from our detected workbench for future detection in XDR Vision One. Suppose an error happened in the past, and we created a security playbook for this event. The next time this event happens again, the security playbook can detect the error and notify the incident responder.

The solution's device control options are not too beneficial. If I block USB detection, all USBs, including the non-storage devices or any other devices, are blocked. These are the issues with Trend Micro Smart Protection.

I have been using Trend Micro Smart Protection for eight to nine months.

Trend Micro Smart Protection is a stable solution.

Trend Micro Smart Protection is a scalable solution. More than 500 users are using the solution in our organization.

Trend Micro Smart Protection's initial setup is easy. The agent is pushed by any PDQ software at the client end, and just one click is required for installation. All endpoints are connected with Apex One Central, and Apex One Central is connected with XDR Vision One and Trend Micro Smart Protection.

If I have 600 endpoints, I can push 600 agents by PDQ in one go within two to three days. XDR Vision One and Trend Micro Smart Protection require two to three hours because it's a cloud-based solution. If we seek the help of Trend Micro Guide, we can deploy XDR Vision One or activate the Vision One license on the cloud. This is not a long procedure, and installing XDR Vision One and Trend Micro Smart Protection takes approximately two to three hours.

Overall, I rate Trend Micro Smart Protection a six out of ten.

The solution is used to give technical information to the customer. 

Trend Micro is easy to use and it has good security features. 

The pricing of the solution can be improved. 

I have been using Trend Micro Smart Protection for one year. 

It is a stable solution. 

It is a scalable solution. 10% of my total customers are using the solution. 

The initial setup is straightforward. The deployment takes a day to complete. One engineer is enough for the maintenance. 

A consultant was required to implement the solution.

A yearly price has to be paid. I rate the pricing an eight out of ten. 

The solution is easy to use and deploy. I recommend the solution. Overall, I rate the solution a nine out of ten. 

We use the solution for endpoint protection, data leak protection, and email filtering.

The most valuable feature of the solution is its simplicity. You don't have to think about features. You can have some customizations for certain groups or categories of endpoints, but it's something that you can find in many other products. The most important thing is the simplicity of the solution.

The solution’s technical support is not very good and could be improved.

I have been using Trend Micro Smart Protection since 2017.

Around 250 users are using the solution in our organization.

The solution’s technical support is not very good. The technical support is very, very slow. Sometimes, they ask you to send them a lot of information and copies of emails. I don't find the technical support team very agile.

Neutral

The solution’s initial setup was easy.

The solution’s deployment took less than a week. Two people from technical and organizational departments were involved in the solution's deployment.

Some real viruses have trespassed the protection, but it is common for many other products. That's why we have different products. Sometimes, Trend Micro is the best, and other times it is not the best. The solution's data loss prevention capabilities work for important personal information, including information about salaries for the HR department.

The impact of the solution's user interface and ease of use has been normal on our security operations. The solution's user interface is not very heavy and difficult to use, but it does not have other advantages. We have three guys who deal with everything in the administration department, including network security, operating systems, storage, and backups.

Overall, I rate the solution a seven out of ten.

All the solutions we are using from Trend Micro are all on-prem solutions.

Trend Micro Smart Protection is for endpoint protection for business that can provide protection to guard against all types of threats.

We enabled all the modules with the Apex One Central. It contains Application Control and Advanced Threat Protection. Everything has been enabled and we are using it.

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include Application Control and Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

We use the port monitoring and ransomware protection things, and everything is running in background. Because of that, that CPU use is getting high. So the user cannot use that machine as much as they like for other applications. That's the issue we have recently been receiving.

I have been using Trend Micro Smart Protection for the past three years.

We procured a bundled product from Trend Micro which included Smart Protection, Deep Security, Apex Central, and IMSVA for email security.

Scalability all depends on our on-premise server. For example, if right now there are 1,500 users, if we increase the license count, we will need to increase the server resources also.

As to whether we are going to increase the usage for Smart Protection, that depends on the business requirement.

Tech support should be faster.

Installation is easy, but applying the rules for policies and things require a technical knowledge.

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

I would recommend Trend Micro Smart Protection as part of a core bundle.

On a scale one to ten, I would rate Trend Micro Smart Protection an eight.