Trend Micro Smart Protection Reviews

We primarily implement this solution for customers.

The solution offers good implementation.

The AI is excellent.

The initial setup is pretty straightforward. 

The solution can scale.

The solution could be more stable and secure.

We've been dealing with the product for a few years. We tend to use it from project to project. It's likely been about three or so years.

I can't speak to the stability of the solution that well. That's something a customer would know more about, as they would deal with it on a day-to-day basis. However, my understanding is that it could be a bit better.

The scalability potential is pretty high. I would rate it at an eight out of ten. If a company needs to scale it, it can do so.

I'm not sure of the exact number of customers on the solution at this time.

I don't deal with technical support. I don't have a clear idea of how they are in terms of the support they have on offer as I've never been in touch directly. However, it's my understanding that they are okay and there isn't really an aspect of technical support that needs to be improved.

The deployment is typically straightforward, however, it depends on the policies the company has to put in place. Other than that, it's not too much of a hassle. I cannot recall the exact amount of time it takes to deploy the product. There's typically a session and then discussions with the client before deployment even takes place, however, it's all part of the process.

As I wasn't part of any technical implementation, I cannot speak to how many individuals are part of an implementation.

We're implementors.

I'd rate the solution at an eight out of ten. It's been pretty well received so far. The capabilities are quite good.

I'd recommend the solution to others.

Our customers like this solution out of many models. 

The configuration is easy. 

There is room for improvement to make it better for customers. 

We haven't had any glitches or bugs. 

I haven't contacted technical support.

The initial setup is easy. The deployment takes around a day. I set up the product site and the demo site. 

I would recommend this solution to my customers. Symantec requires many agents for different modules but this only requires one agent. 

I would rate it an eight out of ten. It's not perfect, it has room for improvement.