Trend Micro Smart Protection Reviews

We use the solution for endpoint protection, data leak protection, and email filtering.

The most valuable feature of the solution is its simplicity. You don't have to think about features. You can have some customizations for certain groups or categories of endpoints, but it's something that you can find in many other products. The most important thing is the simplicity of the solution.

The solution’s technical support is not very good and could be improved.

I have been using Trend Micro Smart Protection since 2017.

Around 250 users are using the solution in our organization.

The solution’s technical support is not very good. The technical support is very, very slow. Sometimes, they ask you to send them a lot of information and copies of emails. I don't find the technical support team very agile.

Neutral

The solution’s initial setup was easy.

The solution’s deployment took less than a week. Two people from technical and organizational departments were involved in the solution's deployment.

Some real viruses have trespassed the protection, but it is common for many other products. That's why we have different products. Sometimes, Trend Micro is the best, and other times it is not the best. The solution's data loss prevention capabilities work for important personal information, including information about salaries for the HR department.

The impact of the solution's user interface and ease of use has been normal on our security operations. The solution's user interface is not very heavy and difficult to use, but it does not have other advantages. We have three guys who deal with everything in the administration department, including network security, operating systems, storage, and backups.

Overall, I rate the solution a seven out of ten.

The product primarily protects PCs and their data, with additional use of device control features.

The customers benefit from enhanced PC protection, data security, and effective device control.

The platform features for device protection and control are particularly effective. 

Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be beneficial.

We have been using Trend Micro Smart Protection since 2016.

The product is stable.

The platform is scalable up to over 1000 nodes, accommodating new branch offices seamlessly.

We also use Sophos for its affordability in server security, while Trend Micro excels in PC protection.

The initial setup is straightforward, with testing done in advance to ensure smooth production deployment. Its implementation in a testing environment takes about two weeks, with production requiring about one and a half days. We have a team of seven engineers dedicated to setup and monitoring. 

The product maintenance is relatively easy.

We've observed the product ROI within a couple of years.

The product pricing for PCs is reasonable, but server security can be expensive.

I recommend the product especially for small to medium-sized enterprises seeking robust endpoint protection. Ensure it aligns with your organization's security needs and integrates well with existing infrastructure. 

Endpoint security is crucial, complemented by network security measures and robust data protection policies.

I rate it an eight. 

We use Trend Micro for multiple purposes like endpoint security, in some cases for the servers, and smart use like DLP and vulnerability protection, encryption, and application control. These are also the selling points for the product. 

According to the Gartner report, Trend Micro has been the leader for the past eight years in the market. The solution has multiple modules within a single agent deployment. 

Another advantage is the presence of both on-premise and cloud console features. For any type of customer we approach, we can set up their module based on the requirement.

The additional feature of Data Leakage Prevention adds more value to the product. It is overall a good solution in terms of functionality and performance as well. 

Our technical team suggests that the product meets all customer expectations but the DLP side of the product can be improved. Specifically, some functionalities within the IDLP can be improved. 

When the user goes on roaming mode, the data log is not pulled into the management console, this is one drawback we witness in the solution. This solution is also lacking in Shadow Copy. We have noticed these drawbacks from our customer service. 

I have been using the solution for more than a year. 

This is a scalable product. We use this solution to work with all types of clients, from small businesses to enterprises. With this solution, we mostly focus on the government, medical, and insurance sectors.  

Tech support for this solution is outstanding. I will rate the customer support a nine out of ten. Sometimes, there will be a small delay for layers three or four, but for layers one or two, we are getting a very quick response. When escalated to the next level, there is a small delay, but they definitely reach out to us. 

Positive

We don't find something difficult in terms of deployment in comparison to other end-point security solutions. The deployment time required for this solution depends on the network; for example, if it's a network for a hundred users, we can finish in two to three days.

Based on the network size, only one or two engineers are required for complete deployment. The product is easy to maintain and needs only one person for maintenance. As the product has been in the market for a very long time, the customers find the console very flexible and easy to use. 

The solution is a little bit expensive in comparison to other traditional tools like ESET, Symantec, or McAfee; there remains mostly a ten percent difference in cost. The licensing of the solution needs to be done yearly and there are no extra costs. 

We also work with ESET, which we see as an alternative to Trend Micro Smart Protection by considering the performance and functionality. But we prefer Trend Micro Smart Protection as customers consider reports like the Forrester, NSS Labs, or Gartner report, and there we get an advantage. Also in terms of functionality, this solution is one step ahead of ESET. 

When the customer has a product in place, they should try to utilize all the modules available in the product. When we move on to deployment, somebody can stop with the endpoint security due to the engineers not having the proper quality to deploy the product. But when it comes to vulnerability management, DLP modules, and application control, all need to be used in the network. I would rate the product a nine out of ten. 

All the solutions we are using from Trend Micro are all on-prem solutions.

Trend Micro Smart Protection is for endpoint protection for business that can provide protection to guard against all types of threats.

We enabled all the modules with the Apex One Central. It contains Application Control and Advanced Threat Protection. Everything has been enabled and we are using it.

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include Application Control and Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

We use the port monitoring and ransomware protection things, and everything is running in background. Because of that, that CPU use is getting high. So the user cannot use that machine as much as they like for other applications. That's the issue we have recently been receiving.

I have been using Trend Micro Smart Protection for the past three years.

We procured a bundled product from Trend Micro which included Smart Protection, Deep Security, Apex Central, and IMSVA for email security.

Scalability all depends on our on-premise server. For example, if right now there are 1,500 users, if we increase the license count, we will need to increase the server resources also.

As to whether we are going to increase the usage for Smart Protection, that depends on the business requirement.

Tech support should be faster.

Installation is easy, but applying the rules for policies and things require a technical knowledge.

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

I would recommend Trend Micro Smart Protection as part of a core bundle.

On a scale one to ten, I would rate Trend Micro Smart Protection an eight.

We primarily use this solution for anti-virus and managing protection for our clients.

The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

Database encryption is missing and should be added.

We have been using Trend Micro Smart Protection for one year.

This is a stable solution.

We have not tried to scale it.

During my tenure, I have never required technical support.

The deployment is easy and quick. You just download the client, install it, and configure it.

The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

I would rate this solution a six out of ten.

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

I've been using the solution for three years.

The solution is stable.

When we originally started using the solution, we had more users and the solution worked well. Currently, we have 45 users. Once we switch to the Apex version, we'll decide if we'll stick with Trend Micro and increase usage or not.

Technical support isn't bad. We don't need to contact them that often. The last time we reached out may have been a year ago. We typically just contact them around deployments.

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

The initial setup is straightforward. Deployment doesn't take too long. It may take a few hours, but I can't be sure as to the exact timing as we installed our solution three years ago. You don't need anyone for maintenance once it's up and running.

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version.

We use the on-premises deployment model.

We're happy with the solution and can advise others to use it, but there are other good solutions out there as well.

I'd rate the solution eight out of ten.

Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable.

Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that. 

I've been working for this company for three years, but I also provided Trend Micro solutions to a paper company before, so I've been using Trend Micro for five to 10 years.

In 2019, we deployed Trend Micro APEX One to one of the biggest banks in the Philippines. Some of our clients use Check Point and others use Sophos.

I've heard no complaints from customers, so Smart Protection seems to be stable. 

Smart Protection is scalable.

Smart Protection is easy to deploy. The time needed for deployment depends on the number of sites and endpoints. It can take anywhere from one to three months. You need a minimum of two engineers and a maximum of six. 

We also provide a managed service. For my research project, there are two assigned engineers and around two to four help desks. 

I don't deal with numbers, but clients tell me that it's a cost-efficient solution that's competitive with other endpoint protection software.

I rate Trend Micro Smart Protection nine out of 10.

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

Negative

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.