Trend Micro Smart Protection Reviews

The product primarily protects PCs and their data, with additional use of device control features.

The customers benefit from enhanced PC protection, data security, and effective device control.

The platform features for device protection and control are particularly effective. 

Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be beneficial.

We have been using Trend Micro Smart Protection since 2016.

The product is stable.

The platform is scalable up to over 1000 nodes, accommodating new branch offices seamlessly.

We also use Sophos for its affordability in server security, while Trend Micro excels in PC protection.

The initial setup is straightforward, with testing done in advance to ensure smooth production deployment. Its implementation in a testing environment takes about two weeks, with production requiring about one and a half days. We have a team of seven engineers dedicated to setup and monitoring. 

The product maintenance is relatively easy.

We've observed the product ROI within a couple of years.

The product pricing for PCs is reasonable, but server security can be expensive.

I recommend the product especially for small to medium-sized enterprises seeking robust endpoint protection. Ensure it aligns with your organization's security needs and integrates well with existing infrastructure. 

Endpoint security is crucial, complemented by network security measures and robust data protection policies.

I rate it an eight. 

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

Negative

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

I've been using the solution for three years.

The solution is stable.

When we originally started using the solution, we had more users and the solution worked well. Currently, we have 45 users. Once we switch to the Apex version, we'll decide if we'll stick with Trend Micro and increase usage or not.

Technical support isn't bad. We don't need to contact them that often. The last time we reached out may have been a year ago. We typically just contact them around deployments.

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

The initial setup is straightforward. Deployment doesn't take too long. It may take a few hours, but I can't be sure as to the exact timing as we installed our solution three years ago. You don't need anyone for maintenance once it's up and running.

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version.

We use the on-premises deployment model.

We're happy with the solution and can advise others to use it, but there are other good solutions out there as well.

I'd rate the solution eight out of ten.

We are primarily using this solution for protecting endpoints and servers, which includes schedule scanning on weekly basis. Also using web reputation services for actively blocking any malicious website at user end.

Primarily, we are using this solution for protecting endpoints and servers as well. This solution is a part of our multi-layers security for browsing internet.

we use this endpoint protection to protect our endpoints using behavior and signature-based analysis. We are not totally dependent on Trend Micro, but it is part of our multi-layered protection approach.

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro.

Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection.

We have been using Smart Protection Complete for more than six years.

This solution is very stable and provides all of the protection that we are expecting. We can trust this product and are using it for each and every client. In fact, this endpoint solution is used for everything.

Scalability is not a problem. We have more than 2,000 clients who are using this solution and 10 to 15 of them are administrators.

The technical support is excellent. I have not seen this level of support from any other vendors.

We used to use a solution by McAfee but we switched because of the support. It was not matching our criteria at that time, although now I know they improved.

I would not say that the initial setup is easy or difficult. It does require some expertise, so it is not easy. It is difficult in terms of management.

The length of time for deployment depends on the number of clients. With more than 2,000 clients, our deployment took almost one and a half months. We have six people, two engineers and four technicians, who were involved in the deployment.

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally on behavior analysis. We are always looking for next-generation antivirus solutions.

I recommend this product as it can be first line of defense for any organization with excellent features, like behavior monitoring, machine learning, and others...

Overall, this product is very good, although there is still room for improvement.

I would rate this solution a nine out of ten.

We primarily use this solution for anti-virus and managing protection for our clients.

The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

Database encryption is missing and should be added.

We have been using Trend Micro Smart Protection for one year.

This is a stable solution.

We have not tried to scale it.

During my tenure, I have never required technical support.

The deployment is easy and quick. You just download the client, install it, and configure it.

The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

I would rate this solution a six out of ten.

We use the solution in banking and the government.

The most important feature is protection. It is a bundled solution that provides product insight. Also, the price is good.

Trend Micro should add XDR.

I have been using Trend Micro Smart Protection for three and a half years.

The product is stable.

I rate the solution’s stability a ten out of ten.

The solution’s scalability is good. We have a mix of medium and enterprise-sized customers.

I rate the solution’s scalability a nine out of ten.

Customer support is good.

Positive

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product is not expensive. It costs around 50K per year.

I rate the pricing a two out of ten, where one is cheap, and ten is expensive.

You can have on-prem or cloud. It's mix and match bundle. You have protection in one bundle for email server, endpoint protection, developer, and DLP.

Overall, I rate the solution a ten out of ten.

Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable.

Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that. 

I've been working for this company for three years, but I also provided Trend Micro solutions to a paper company before, so I've been using Trend Micro for five to 10 years.

In 2019, we deployed Trend Micro APEX One to one of the biggest banks in the Philippines. Some of our clients use Check Point and others use Sophos.

I've heard no complaints from customers, so Smart Protection seems to be stable. 

Smart Protection is scalable.

Smart Protection is easy to deploy. The time needed for deployment depends on the number of sites and endpoints. It can take anywhere from one to three months. You need a minimum of two engineers and a maximum of six. 

We also provide a managed service. For my research project, there are two assigned engineers and around two to four help desks. 

I don't deal with numbers, but clients tell me that it's a cost-efficient solution that's competitive with other endpoint protection software.

I rate Trend Micro Smart Protection nine out of 10.

I am using Trend Micro Smart Protection to protect my information.

The solution is easy to use, flexible, and secure.

I have been using Trend Micro Smart Protection for approximately three years.

Trend Micro Smart Protection is stable.

The installation is straightforward.

The price of the solution should be less expensive.

I would recommend this solution to others.

I rate Trend Micro Smart Protection a nine out of ten.