Trend Micro Smart Protection Reviews

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

Negative

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.

It is deployed on cloud. We get on the mobile of our users and protect company information.

The administration through the cloud is valuable.

There are no data loss prevention features, and they should be included in the next release.

We have been using this solution for five months.

It has so far been a stable solution.

It is scalable and supports our needs.

I rate the technical support a ten out of ten.

We switched to Trend Micro Smart Protection due to the lack of after-service.

It took about a week to integrate, and we used an integrator.

We have annual licensing costs, but I do not have specific figures.

I rate this solution an eight out of ten. Using Trend Micro Smart Protection depends on the business case. Here in Egypt, we like the technical support, and they have a very good reputation. We have good staff in the country, and I recommend Trend Micro Smart Protection to anyone in the Egyptian market.

We primarily use the solution for web filtering. It's useful for protecting personal information.

The stability is good and I like the level of performance I can get. It's not picking up a lot of the sources from the PC which makes it very light. It's policy-based, therefore, users have a different level of access to the internet and to the file servers.

The solution has many good features.

We don't have an issue with the level of security on offer. 

The web filtering could be improved. 

We just started using the solution a few months ago. It hasn't been that long just yet.

The solution is stable and the product isn't too heavy, which makes the performance good. It doesn't slow down machines. It doesn't crash or freeze either. 

We have about 250 users on the solution. That includes remote workers as well.

I'm not sure if there are plans at this point to go and expand the solution or not.

While I'm not sure how the initial setup goes, I can say that for the end customer it is only a script, so it's less than a second to deploy. It's auto-pushed by the ADs, Active Directories.

We have three engineers that can handle deployment and maintenance tasks. 

We have a license that is paid and renewed yearly.

We're customers and end-users.

We're using the latest version of the solution. However, I do not know the version number off-hand. 

I'd rate the solution at an eight out of ten due to the fact that I don't really like the web filtering.

I'd recommend the solution to other users.

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

I've been using the solution for three years.

The solution is stable.

When we originally started using the solution, we had more users and the solution worked well. Currently, we have 45 users. Once we switch to the Apex version, we'll decide if we'll stick with Trend Micro and increase usage or not.

Technical support isn't bad. We don't need to contact them that often. The last time we reached out may have been a year ago. We typically just contact them around deployments.

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

The initial setup is straightforward. Deployment doesn't take too long. It may take a few hours, but I can't be sure as to the exact timing as we installed our solution three years ago. You don't need anyone for maintenance once it's up and running.

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version.

We use the on-premises deployment model.

We're happy with the solution and can advise others to use it, but there are other good solutions out there as well.

I'd rate the solution eight out of ten.

We are primarily using this solution for protecting endpoints and servers, which includes schedule scanning on weekly basis. Also using web reputation services for actively blocking any malicious website at user end.

Primarily, we are using this solution for protecting endpoints and servers as well. This solution is a part of our multi-layers security for browsing internet.

we use this endpoint protection to protect our endpoints using behavior and signature-based analysis. We are not totally dependent on Trend Micro, but it is part of our multi-layered protection approach.

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro.

Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection.

We have been using Smart Protection Complete for more than six years.

This solution is very stable and provides all of the protection that we are expecting. We can trust this product and are using it for each and every client. In fact, this endpoint solution is used for everything.

Scalability is not a problem. We have more than 2,000 clients who are using this solution and 10 to 15 of them are administrators.

The technical support is excellent. I have not seen this level of support from any other vendors.

We used to use a solution by McAfee but we switched because of the support. It was not matching our criteria at that time, although now I know they improved.

I would not say that the initial setup is easy or difficult. It does require some expertise, so it is not easy. It is difficult in terms of management.

The length of time for deployment depends on the number of clients. With more than 2,000 clients, our deployment took almost one and a half months. We have six people, two engineers and four technicians, who were involved in the deployment.

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally on behavior analysis. We are always looking for next-generation antivirus solutions.

I recommend this product as it can be first line of defense for any organization with excellent features, like behavior monitoring, machine learning, and others...

Overall, this product is very good, although there is still room for improvement.

I would rate this solution a nine out of ten.

We primarily use this solution for anti-virus and managing protection for our clients.

The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

Database encryption is missing and should be added.

We have been using Trend Micro Smart Protection for one year.

This is a stable solution.

We have not tried to scale it.

During my tenure, I have never required technical support.

The deployment is easy and quick. You just download the client, install it, and configure it.

The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

I would rate this solution a six out of ten.

We use the solution in banking and the government.

The most important feature is protection. It is a bundled solution that provides product insight. Also, the price is good.

Trend Micro should add XDR.

I have been using Trend Micro Smart Protection for three and a half years.

The product is stable.

I rate the solution’s stability a ten out of ten.

The solution’s scalability is good. We have a mix of medium and enterprise-sized customers.

I rate the solution’s scalability a nine out of ten.

Customer support is good.

Positive

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product is not expensive. It costs around 50K per year.

I rate the pricing a two out of ten, where one is cheap, and ten is expensive.

You can have on-prem or cloud. It's mix and match bundle. You have protection in one bundle for email server, endpoint protection, developer, and DLP.

Overall, I rate the solution a ten out of ten.

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.