Trend Micro Smart Protection Reviews

We use Trend Micro Smart Protection mainly for Windows 10 end points on clients' computers.

The antivirus signature is valuable.

The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features.

The variety of products Trend Micro offers is huge, and their names have changed every two years. It's quite difficult to explain to customers the benefits, the complexity of the lineup, and the appropriate products for them.

I have been using Trend Micro Smart Protection for many years.

Technical support is okay, not excellent.

We use almost the whole lineup of products from Trend Micro. For example, we use their new solution with artificial intelligence. The use case for the Smart Protection solution is fair and appropriate for extended use.

The initial setup is straightforward.

The cost seems competitive.

As a reseller, I would advise new users not to get the license directly. It's better to get it through value-added resellers who have some information, recommendations, and the appropriate settings that best suit the application.

On a scale from one to ten, I would give Trend Micro Smart Protection a six.

We primarily use the solution for endpoint protection including antivirus and malware protection. We also use it for mail scanning and as a proxy for web protection. The most important cases are those, but we also use it for mobile device management, etc.

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. 

We are very happy with the mail scanning, as well as the anti-spam and antivirus scanning of incoming mail. 

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware. 

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better.

The solution should improve its mobile management solution.

Instability is very, very rare. It's quite stable. We are very happy about that. It doesn't have many bugs. 

In some cases, stability depends on the version of Windows we are using. However, they update the solution quite often and we are very, very pleased with that.

We are not a big company, so we can't speak to enterprise-level scaling. We did acquire additional licenses and that wasn't a problem. We just installed a new license key and increased the number of licenses needed to support, and for us, for our company size, it's seamless.

If we have some questions or issues, we have support contracts with external partners, but we don't use them that much.

We don't contact technical support often, but we have contacted them in the past. We had a small issue once and they were quite quick to respond and offered us a ready-made solution. It was a great experience.

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

The initial setup is quite straightforward. It's not really complex, though it depends on the tool you use. The solution guides you quite well while installing it and the manuals are comprehensive. 

In terms of deployment, we didn't deploy the entire suite at once but in phases. It was quick, however, as we are not a big organization. For us, it was straightforward and we didn't have any issues.

Our company has an in-house IT team and we handled nearly everything. For a few items, we contacted our partners, but mostly we managed the implementation by ourselves.

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well.

I'd advise others to try it. There are trial versions you can try if you are curious. We tested it and we were able to check for ourselves if it suited our needs. There are a lot of solutions, and quite a lot of options and for us, but this one is the perfect one for us.

I'd rate the solution nine out of ten.

I am using Trend Micro Smart Protection for my endpoints.

The most valuable feature of Trend Micro Smart Protection is automatic scanning.

Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve.

I have been using Trend Micro Smart Protection for over three years.

Trend Micro Smart Protection is a stable solution, but it could improve a bit.

The scalability of Trend Micro Smart Protection is good.

We have approximately 40 to 50 people using the solution in my organization.

I have not used the support from Trend Micro Smart Protection.

My IT team did the implementation of Trend Micro Smart Protection.

The price of Trend Micro Smart Protection is reasonable.

I rate Trend Micro Smart Protection a seven out of ten.

We use the solution in banking and the government.

The most important feature is protection. It is a bundled solution that provides product insight. Also, the price is good.

Trend Micro should add XDR.

I have been using Trend Micro Smart Protection for three and a half years.

The product is stable.

I rate the solution’s stability a ten out of ten.

The solution’s scalability is good. We have a mix of medium and enterprise-sized customers.

I rate the solution’s scalability a nine out of ten.

Customer support is good.

Positive

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product is not expensive. It costs around 50K per year.

I rate the pricing a two out of ten, where one is cheap, and ten is expensive.

You can have on-prem or cloud. It's mix and match bundle. You have protection in one bundle for email server, endpoint protection, developer, and DLP.

Overall, I rate the solution a ten out of ten.

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

I am using Trend Micro Smart Protection to protect my information.

The solution is easy to use, flexible, and secure.

I have been using Trend Micro Smart Protection for approximately three years.

Trend Micro Smart Protection is stable.

The installation is straightforward.

The price of the solution should be less expensive.

I would recommend this solution to others.

I rate Trend Micro Smart Protection a nine out of ten.

The primary use case is endpoint protection.

It does not provide insights into what is being done. I don't see value when I present the product to the customer. It says it has done something, but it doesn't provide me any information about what was done.

Insights are very important. When it say that definitions are updated, which definitions? How is it protecting me? What is the product doing? All I am getting are one line updates.

More insights, like metadata, is important. Without this, there is no point in installing the solution.

The stability is okay.

The scalability works well.

We have not had any challenges with the technical support.

The initial setup is straightforward. It is a freestyle installation. It is double click, then you are done. 

We do the customer installations.

I have not seen any value yet.

Our shortlist consisted of Sophos, Trend Micro, and SentinelOne. 

I have another solution that I am currently evaluating to see if it will provide better value.

We are a system integrator, and we sell Trend Micro solutions. We are also using Trend Micro solutions for our internal IT. We use this solution for endpoint protection (EPP). We also use it for server protection. 

Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye.

Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation.

Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration.

I have been selling Trend Micro products for three years.

Our customers are satisfied with the product in terms of stability and scalability.

In the local market, I don't see any Trend Micro technical guy supporting anywhere. I am not aware if they have a technical team in Saudi Arabia.

I work at the design level. I have never installed the product, but based on my understanding from our deployment team, it is pretty much easy to install. They find it very good and don't have any difficulty in the installation and configuration of this solution.

Its price is fine. Price-wise, it is competitive with any other vendor.

In Saudi Arabia, we are only selling on-premises models. The customers mostly request for the on-premises model, not the cloud model, due to the regulation issues. As per government regulations, we cannot send our data to anything outside Saudi Arabia. That's why the possibility is only to use on-premises products. 

Trend Micro Smart Protection is basically the number one endpoint protection platform that I propose to my customers. As a solution architect, I would recommend Trend Micro Smart Protection. 

I would rate Trend Micro Smart Protection a nine out of ten. It just needs more integration and more explanation about the product.