Trend Micro Smart Protection Reviews

Trend Micro provides comprehensive security solutions for network defense, particularly at the gateway level. Their offerings cover all parts of the network, including email and endpoints. They have dedicated solutions for various sections of the network.

Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka.

The product's robust architecture ensures comprehensive protection for endpoint computers. This encompasses behavioral AI detection patterns, models, and an extensive database. This combination effectively detects and thwarts zero-day attacks and targeted breaches. I highly recommend this product to all types of customers.

I see continuous improvement in the product. With the ever-evolving technological landscape, various vendors are acknowledging Trend Micro's intelligent global platform for their solutions. The only notable concern is the level of support in the particular region of Sri Lanka. Following events in the past two years, the quality of technical support has regrettably declined. While the support was commendable before that period, it has not been up to par for the last couple of years in this region, specifically Sri Lanka. I cannot speak for other regions.

Having a swift deployment option would be highly beneficial. Additionally, optimizing the product to minimize bandwidth usage is crucial, given the limited bandwidth availability in countries like Sri Lanka. Both deployment flexibility and bandwidth efficiency are key aspects of product enhancement, especially considering that remote deployment options would be a significant advantage for nationwide product adoption.

For on-premises products, there is a remote deployment option available. However, for cloud products like incident response solutions, having a similar capability to recognize work devices and seamlessly integrate endpoints into the network via the cloud platform would be beneficial.

I am a distributor and I have been associated with the product for more than five years. 

Trend Micro is highly stable. I rate the stability a ten out of ten.

It is a scalable solution. I rate it a nine out of ten. 

We offer technical support services and have certified engineers within our company, myself included. Our certifications encompass various platforms such as endpoint security, network protection, and server safeguarding. We are dedicated to providing maintenance and technical assistance to our clients. In my team, there are six engineers for Trend Micro Smart Protection.

Positive

We, as distributors, offer a range of products including PostgreSQL, Kaspersky, Norton, and Sophos among others. Personally, I have hands-on experience with all these endpoint products. As for my personal usage, I've found differences between Trend Micro and the other solutions. Trend Micro excels in terms of device performance, standing out among its competitors.

The initial setup is straightforward. Regarding deployment, there aren't any significant challenges. However, in comparison to other products I've worked with throughout my career, Trend Micro needs more setup resources. This might not pose an issue for users equipped with a substantial amount of memory or RAM, but for lower-end machines, the product tends to consume a considerable portion of the CPU, which could potentially lead to complications for customers utilizing AWS.

In terms of pricing, in comparison to products like Kaspersky, Trend Micro's price might appear higher. However, this elevated cost can be rationalized due to the extensive features and detection engines that Trend Micro provides. 

The price may be a challenge for countries with economic conditions like Sri Lanka. If there was reasonable pricing for Sri Lanka, it would be a plus point.

I would rate it a two out of ten.

By using Trend Micro, we can minimize data leaks that often result from ransomware incidents. Additionally, the solution allows us to exercise control over user actions, enabling us to apply security measures to safeguard user data. This undoubtedly brings significant advantages to a company.

I would rate Trend Micro a nine out of ten.

It is deployed on cloud. We get on the mobile of our users and protect company information.

The administration through the cloud is valuable.

There are no data loss prevention features, and they should be included in the next release.

We have been using this solution for five months.

It has so far been a stable solution.

It is scalable and supports our needs.

I rate the technical support a ten out of ten.

We switched to Trend Micro Smart Protection due to the lack of after-service.

It took about a week to integrate, and we used an integrator.

We have annual licensing costs, but I do not have specific figures.

I rate this solution an eight out of ten. Using Trend Micro Smart Protection depends on the business case. Here in Egypt, we like the technical support, and they have a very good reputation. We have good staff in the country, and I recommend Trend Micro Smart Protection to anyone in the Egyptian market.

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

We primarily use the solution for web filtering. It's useful for protecting personal information.

The stability is good and I like the level of performance I can get. It's not picking up a lot of the sources from the PC which makes it very light. It's policy-based, therefore, users have a different level of access to the internet and to the file servers.

The solution has many good features.

We don't have an issue with the level of security on offer. 

The web filtering could be improved. 

We just started using the solution a few months ago. It hasn't been that long just yet.

The solution is stable and the product isn't too heavy, which makes the performance good. It doesn't slow down machines. It doesn't crash or freeze either. 

We have about 250 users on the solution. That includes remote workers as well.

I'm not sure if there are plans at this point to go and expand the solution or not.

While I'm not sure how the initial setup goes, I can say that for the end customer it is only a script, so it's less than a second to deploy. It's auto-pushed by the ADs, Active Directories.

We have three engineers that can handle deployment and maintenance tasks. 

We have a license that is paid and renewed yearly.

We're customers and end-users.

We're using the latest version of the solution. However, I do not know the version number off-hand. 

I'd rate the solution at an eight out of ten due to the fact that I don't really like the web filtering.

I'd recommend the solution to other users.

We primarily use the solution for endpoint protection including antivirus and malware protection. We also use it for mail scanning and as a proxy for web protection. The most important cases are those, but we also use it for mobile device management, etc.

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. 

We are very happy with the mail scanning, as well as the anti-spam and antivirus scanning of incoming mail. 

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware. 

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better.

The solution should improve its mobile management solution.

Instability is very, very rare. It's quite stable. We are very happy about that. It doesn't have many bugs. 

In some cases, stability depends on the version of Windows we are using. However, they update the solution quite often and we are very, very pleased with that.

We are not a big company, so we can't speak to enterprise-level scaling. We did acquire additional licenses and that wasn't a problem. We just installed a new license key and increased the number of licenses needed to support, and for us, for our company size, it's seamless.

If we have some questions or issues, we have support contracts with external partners, but we don't use them that much.

We don't contact technical support often, but we have contacted them in the past. We had a small issue once and they were quite quick to respond and offered us a ready-made solution. It was a great experience.

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

The initial setup is quite straightforward. It's not really complex, though it depends on the tool you use. The solution guides you quite well while installing it and the manuals are comprehensive. 

In terms of deployment, we didn't deploy the entire suite at once but in phases. It was quick, however, as we are not a big organization. For us, it was straightforward and we didn't have any issues.

Our company has an in-house IT team and we handled nearly everything. For a few items, we contacted our partners, but mostly we managed the implementation by ourselves.

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well.

I'd advise others to try it. There are trial versions you can try if you are curious. We tested it and we were able to check for ourselves if it suited our needs. There are a lot of solutions, and quite a lot of options and for us, but this one is the perfect one for us.

I'd rate the solution nine out of ten.

We primarily use the solution for security purposes. We have a Corporate IT who is dealing with the solution directly. My understanding is that they are using it only for a separate antivirus.

The performance is okay. It is a very good solution. Our Corporate IT team is able to apply some controls and restrictions which are quite effective. 

We do get notifications, which are helpful.

The security is good, and so far, we have not had any breaches.

We haven't had any problems with the solution so far. I cannot recall noticing any missing features.

We have used the solution for years at this point. 

The performance is okay and the solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

I cannot really speak too authoritatively on the scalability, however, my understanding is that it is okay.

There are less than 100 users on the solution currently.

I've never been in touch with technical support. I cannot speak to how helpful or responsive they are. 

I wasn't involved in the initial setup. My understanding is that the IT team only pushes it using SCCM. It was our IT team that did the implementation. It's a team of three.

I am not the one who is administering this antivirus solution. Therefore, I can't speak about the cost surrounding the product. While there is a cost, I do not know the exact amount.

I'm an end-user of the product.

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the years.

I would recommend the solution, as, so far, we haven't had any issues whatsoever. 

Trend Micro Smart Protection is used for network security.

One of the most valuable features of Trend Micro Smart Protection is the integration with other solutions. 

Trend Micro Smart Protection is not much different than the Apex One, but has a few more features and is more robust. 

The solution could be more compatible with other operating systems.

I have been using Trend Micro Smart Protection for approximately three months.

Trend Micro Smart Protection is stable.

The solution is scalable.

I have approximately 100 customers using this solution. 

The support is very good.

I use other security solutions, such as Trend Micro Apex One.

The installation is straightforward. If you have a smaller network environment it could take one day for the implementation and if it is a larger complex environment it could take approximately four days.

We use one certified technician to do the implementation and maintenance of the solution.

There is an annual license required for this solution.

I would recommend this solution to others. However, those looking to purchase this solution should first look at their network to understand the requirements and what they want to do exactly. Trend Micro Smart Protection might be a solution that is more than what is required and Trend Micro Apex One could be sufficient in their use case. Overall choosing between Apex One or Smart Protection is up to them to decide based on their use case.

I rate Trend Micro Smart Protection an eight out of ten.

We use Trend Micro Smart Protection mainly for Windows 10 end points on clients' computers.

The antivirus signature is valuable.

The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features.

The variety of products Trend Micro offers is huge, and their names have changed every two years. It's quite difficult to explain to customers the benefits, the complexity of the lineup, and the appropriate products for them.

I have been using Trend Micro Smart Protection for many years.

Technical support is okay, not excellent.

We use almost the whole lineup of products from Trend Micro. For example, we use their new solution with artificial intelligence. The use case for the Smart Protection solution is fair and appropriate for extended use.

The initial setup is straightforward.

The cost seems competitive.

As a reseller, I would advise new users not to get the license directly. It's better to get it through value-added resellers who have some information, recommendations, and the appropriate settings that best suit the application.

On a scale from one to ten, I would give Trend Micro Smart Protection a six.