- Campaigns
- Reports
- Mobile app
Lead, Marketing Research & CRM Activities at a tech services company with 51-200 employees
It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.
What is most valuable?
How has it helped my organization?
Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.
What needs improvement?
Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.
For how long have I used the solution?
I've used it for two and a half years.
Buyer's Guide
Zoho CRM
March 2025

Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and support?
Customer Service:
It's poor.
Technical Support:Poor, as they don't answer you call or emails at first your first attempt.
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
It was straightforward.
What about the implementation team?
Since it's a SaaS based product there was just a demo from the sales person.
What was our ROI?
It's 60%.
What's my experience with pricing, setup cost, and licensing?
It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.
Which other solutions did I evaluate?
- Marketo
- Eloqua 10
- Hubspot etc.
What other advice do I have?
This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ASM at a computer software company with 11-50 employees
Cost effective CRM that saves costs through cloud hosting and ability to pay as you go
Pros and Cons
- "The support response time for this solution could be improved."
What is our primary use case?
We use this solution for log collection as well as for recording leads and data.
What needs improvement?
The support response time for this solution could be improved.
For how long have I used the solution?
We have been using this solution for nine months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation.
What's my experience with pricing, setup cost, and licensing?
Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.
If you compare the pricing with SAP, it is well priced and you are able to pay as you go.
Which other solutions did I evaluate?
We evaluated another CRM called TCS iON but we chose Zoho.
What other advice do I have?
The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Buyer's Guide
Zoho CRM
March 2025

Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
VP of Development at a marketing services firm with 51-200 employees
Zoho is a very good CRM system to use to start out, but you may find that you outgrow the functionality.
Valuable Features:
Inexpensive
Integrates well with Google Apps for business
Easy to use; easy for team to adopt
Robust reporting features
Useful across all areas of our business (from management to sales to support)
Room for Improvement:
Doesn't integrate well with Outlook
Took a while to set the system up properly (to reflect our business needs)
Not many apps that we can use to add on.
Other Advice:
My company started with Zoho because it was a very affordable alternative to Salesforce, and I'm very happy with our decision. However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce (and this transition. . .whew. . .it was a doozy and took nearly a full week to have everything in order). It's a very good system to use to start out, but you may find that you outgrow the functionality.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at a tech company with 51-200 employees
Great CRM product
Valuable Features:
I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.
Room for Improvement:
Can't think of something I dislike about Zoho - CRM.
Other Advice:
I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets.
Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nice Explanation.
Truely Zoho CRM enables you to track Sales and Marketing activities in clicks and it is designed for organizations with simple to intemediate requirements.

Buyer's Guide
Download our free Zoho CRM Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Popular Comparisons
monday.com
Microsoft Dynamics CRM
Salesforce Sales Cloud
SAP CRM
Odoo
Siebel CRM
Oracle CRM
Bitrix24
Pipedrive
Sales Creatio
LeadSquared
IQVIA Orchestrated Customer Engagement
Keap
Jobber
Buyer's Guide
Download our free Zoho CRM Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Looking for a CRM that would best integrate with Office 365
- When evaluating CRM, what aspect do you think is the most important to look for?
- Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?
- What are the biggest reasons for migrating to Salesforce from other CRMs?
- What are the pros and cons of MS dynamics vs. Salesforce CRM?
- Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?
- What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
- What is the best CRM for a small company?
- What is the best CRM for a new Real Estate Agent?
- What is the best CRM for a drinks retail and private membership club?
Good Article!
I understand that the ZohoCRM took a while to set the system up properly (to reflect our business needs), as it's not just a software but it's a process to implement CRM or ERP in an organizaion.