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it_user236508 - PeerSpot reviewer
Lead, Marketing Research & CRM Activities at a tech services company with 51-200 employees
Consultant
It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.

What is most valuable?

  • Campaigns
  • Reports
  • Mobile app

How has it helped my organization?

Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.

What needs improvement?

Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.

For how long have I used the solution?

I've used it for two and a half years.

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Zoho CRM
March 2025
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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

It's poor.

Technical Support:

Poor, as they don't answer you call or emails at first your first attempt.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was straightforward.

What about the implementation team?

Since it's a SaaS based product there was just a demo from the sales person.

What was our ROI?

It's 60%.

What's my experience with pricing, setup cost, and licensing?

It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.

Which other solutions did I evaluate?

  • Marketo
  • Eloqua 10
  • Hubspot etc.

What other advice do I have?

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457646 - PeerSpot reviewer
ASM at a computer software company with 11-50 employees
Reseller
Cost effective CRM that saves costs through cloud hosting and ability to pay as you go
Pros and Cons
    • "The support response time for this solution could be improved."

    What is our primary use case?

    We use this solution for log collection as well as for recording leads and data. 

    What needs improvement?

    The support response time for this solution could be improved. 

    For how long have I used the solution?

    We have been using this solution for nine months. 

    What do I think about the stability of the solution?

    This is a stable solution. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How was the initial setup?

    It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation. 

    What's my experience with pricing, setup cost, and licensing?

    Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.

    If you compare the pricing with SAP, it is well priced and you are able to pay as you go. 

    Which other solutions did I evaluate?

    We evaluated another CRM called TCS iON but we chose Zoho.

    What other advice do I have?

    The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. 

    I would rate this solution an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Buyer's Guide
    Zoho CRM
    March 2025
    Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
    842,672 professionals have used our research since 2012.
    it_user999 - PeerSpot reviewer
    VP of Development at a marketing services firm with 51-200 employees
    Vendor
    Zoho is a very good CRM system to use to start out, but you may find that you outgrow the functionality.

    Valuable Features:

    Inexpensive Integrates well with Google Apps for business Easy to use; easy for team to adopt Robust reporting features Useful across all areas of our business (from management to sales to support)

    Room for Improvement:

    Doesn't integrate well with Outlook Took a while to set the system up properly (to reflect our business needs) Not many apps that we can use to add on.

    Other Advice:

    My company started with Zoho because it was a very affordable alternative to Salesforce, and I'm very happy with our decision. However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce (and this transition. . .whew. . .it was a doozy and took nearly a full week to have everything in order). It's a very good system to use to start out, but you may find that you outgrow the functionality.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user6579 - PeerSpot reviewer
    it_user6579Engineer at a tech services company with 1,001-5,000 employees
    Consultant

    Good Article!

    I understand that the ZohoCRM took a while to set the system up properly (to reflect our business needs), as it's not just a software but it's a process to implement CRM or ERP in an organizaion.

    See all 2 comments
    it_user507 - PeerSpot reviewer
    Developer at a tech company with 51-200 employees
    Real User
    Great CRM product

    Valuable Features:

    I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.

    Room for Improvement:

    Can't think of something I dislike about Zoho - CRM.

    Other Advice:

    I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user6579 - PeerSpot reviewer
    it_user6579Engineer at a tech services company with 1,001-5,000 employees
    Consultant

    Nice Explanation.
    Truely Zoho CRM enables you to track Sales and Marketing activities in clicks and it is designed for organizations with simple to intemediate requirements.

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    Updated: March 2025
    Buyer's Guide
    Download our free Zoho CRM Report and get advice and tips from experienced pros sharing their opinions.