Zoho CRM Reviews

I use the solution to manage the contracts with the vendors.

The solution's most valuable feature is notification.

Whenever I have to add a contract, it shows multiple lines on the screen. It isn't easy to proceed further in this case. They should improve this particular feature in the solution.

I have been using the solution for six months.

I rate the solution's stability a seven or eight.

The solution's price is lower than other software.

I rate the solution an eight out of ten.

Zoho reports

We were using SharePoint to hold, maintain, manipulate and manage the data but it was time consuming and a difficult process. Zoho CRM by contrast is easy to use, customizable and you don’t need training to use it.

Social network integration. I would suggest the following

1. Somehow they need to integrate LinkedIn again on Zoho, where users can connect the LinkedIn profile of contacts added.
2. The social collaboration platform needs to be improved with more enhanced features.

More than two years.

No issues encountered.

No issues encountered.

No issues encountered.

Only chat is available, connecting over the phone is impossible. Some of the questions I had trouble getting answers to were:

1. How to fetch reports
2. Initial training links
3. Integration of different Zoho products.
4. Best practices about how to use Zoho CRM

It’s Ok, again it's only chat support.

I was using SharePoint but it's difficult to manage and consumes lots of time and effort.

It's very simple, just watch the video and customize it as per your requirements.

It's a cloud based platform.

Sales have increased by 10-15%.

It's a cloud based platform.

We also looked at Pipeline, and SalesForce.

Use its free trial for three users first and try adapting the plug'n'play feature.

• Campaigns
• Reports
• Mobile app

Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.

Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.

I've used it for two and a half years.

No issues encountered.

A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.

No issues encountered.

It's poor.

Poor, as they don't answer you call or emails at first your first attempt.

No previous solution used.

It was straightforward.

Since it's a SaaS based product there was just a demo from the sales person.

It's 60%.

It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.

• Marketo
• Eloqua 10
• Hubspot etc.

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.

We use Zoho to track customer requests and our test orders.

Customer tracking, order management, sales tracking and PO tracking provide efficiency. It's similar to what I have used in Salesforce before.

Zoho could be more user friendly by improving the UI of the interface. 

Our business has been using this solution for a couple of years. 

This is a stable product. We have had a couple of instances where it has struggled to load which was possibly due to maintenance taking place. 

This is a scalable solution. 

I have not needed to contact the support team. 

Positive

I used Salesforce previously when I worked at a different company. Salesforce is more user friendly but Zoho is more flexible and agile. Zoho are faster in releasing new features. 

The initial setup was straightforward.

The in-house team set up this solution. They are technical experts and complete all our automation.

This solution is less expensive than Salesforce. 

I would recommend Zoho to others. 

I would rate Zoho an eight out of ten. 

Zoho CRM can be used for ECommerce, customer management, and lead management. You can create flow strategies on how to manage everyone, including your customers.

Zoho CRM is easy to use and easy to understand.

The mobile application is a little complicated and could be simplified.

I have been using Zoho CRM for approximately two years.

The solution is stable.

I have found Zoho CRM to be scalable.

We have more than 150 people using this solution in my organization.

The support is very good, they will support you at any time during regular business hours.

I have previously used LeadSquared and Kreato. LeadSquared seemed a little simple than Zoho. Zoho is a very powerful tool and has a lot of features. You don't have these features with LeadSquared and Kreato.

It is cloud-based there is no installation.

There is a license required for this solution.

There are some other solutions that have compatible features to Zoho CRM, though I have not used them, such as, HubSpot and Salesforce.

I would recommend this solution to others.

I rate Zoho CRM an eight out of ten.

We use this solution for log collection as well as for recording leads and data. 

The support response time for this solution could be improved. 

We have been using this solution for nine months. 

This is a stable solution. 

This is a scalable solution. 

It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation. 

Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.

If you compare the pricing with SAP, it is well priced and you are able to pay as you go. 

We evaluated another CRM called TCS iON but we chose Zoho.

The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. 

I would rate this solution an eight out of ten. 

It helps in quickly working on the opportunities. It is very user-friendly, and we can quickly create opportunities and quotes.

It is customizable. We have customized the CRM according to our needs.

Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.

They can improve the mobile app. They can add more functionalities to the Zoho CRM mobile app.

I have been using this solution for the last two years.

It is stable.

It is scalable.

Their technical support is really good. We haven't had any issues so far.

Its initial setup is very easy.

We used a third-party service provider for the setup.

Compared to other CRMs, it is very cheap.

We evaluated Salesforce and NetSuite from Oracle. We chose Zoho CRM because it had similar features but at a better price.

I would definitely recommend this solution to others. It is the best solution for small and medium enterprises.

I would rate Zoho CRM an eight out of 10.

Ability to work out the CRM and customize it, without too much help.

Complete customer relation management with the ability to add further apps if needed.

None

7 years

None

No

No

As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be able to have support 24/7. By any methods. 8.5 Star rating

Excellent

Salesforce, switched due to their prices was excessive and Zoho CRM was excellent.

Yes, Professional - we have tailored the crm to our needs