ADP Workforce Now Reviews

Vendor: ADP

3.8 out of 5

12 reviews
84% willing to recommend

522 followers

What is ADP Workforce Now?

ADP Workforce Now is a web-based, complete HR suite that integrates the essential payroll and human resource management procedures into a single database-driven platform. This safe and simple solution gives you everything you need to maximize your workforce and communicate with your staff.

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ADP Workforce Now is the #3 ranked solution in top HR Analytics Software solutions, #8 ranked solution in top Benefits Administration solutions, #9 ranked solution in top Talent Management solutions, and #9 ranked solution in top Cloud HCM solutions. PeerSpot users give ADP Workforce Now an average rating of 7.6 out of 10. ADP Workforce Now is most commonly compared to Workday: ADP Workforce Now vs Workday. ADP Workforce Now is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.

Helped 814,649 peers since 2012

Featured reviews

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.

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Amy Off

HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor

Our primary use case is helping companies implement this software There are still companies using spreadsheets to do reporting. This provides an automated process in companies where it takes the load off of the HR department. The most valuable features are the reporting and benefits piece. I…

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reviewer2080089

HRS Professional at a financial services firm with 501-1,000 employees

Customer support needs improvement because their response time is low and there is always confusion. There are certain things they should do as part of their job and they need to recognize that. Customer support is critical for all solutions. You can't build something if people have a hard time using it. Support needs to clearly explain use of the solution so that it can be effective. As a super admin, we use many different systems so vendors need to provide clarity and direction or it is very hard to scale. You can't grow your business if your service is not on par. When you have problems, you need them solved. We recently moved to comprehensive, VIP-level service because the solution runs our payroll. This provides us with dedicated project and account manager. The team is constantly in the background to help us when needed.

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ADP Workforce Now mindshare

Product category:

As of November 2024, the mindshare of ADP Workforce Now in the Cloud HCM category stands at 1.3%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud HCM

Key learnings from peers

Last updated Nov 3, 2024

Valuable Features

ADP Workforce Now offers valuable features such as payroll integration, custom reporting capabilities, GL Interface, benefits administration, time and attendance management, and employee self-service. Its SaaS model requires minimal IT support. Users highlight the intuitive report writer, performance management, secure private cloud, total rewards dashboard, and mobile accessibility. The platform's flexibility and extensive options, like Marketplace integration, are highly appreciated by organizations.

"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"It is a scalable solution."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."

Room for Improvement

ADP Workforce Now experiences functionality challenges including complex report generation, limited customization, and inadequate talent management. The portal is not user-friendly, lacks mobile compatibility, and struggles with data management. Customer service and support require enhancement, with specific improvement needed for international payroll and integration. There are frequent issues with dual entry and inefficient message center functionality. Users expect a more seamless interface and better training for customer support agents.

"The complexity is the key challenge with a tool like ADP ."
"Its benefits portal could be user-friendly."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."

ROI

Users experience a worthwhile return on investment from ADP Workforce Now, praising its enhanced and user-friendly reporting, which eliminates the need for IT involvement. Cost savings arise by resolving issues between BambooHR and Payworks, freeing HR resources. The system bolsters operational efficiency with greater HR visibility, particularly in recruiting, allowing for customizable reports. Some users note that despite the advantages, the return on investment is lower compared to SuccessFactors, which costs less to implement and maintain.

Pricing

Enterprise buyers evaluating ADP Workforce Now should consider that the pricing and licensing often seem expensive, with costs tailored to company size, employee count, and functionality requirements. Packaged bundles are available at discounted rates, and pricing flexibility is noted but requires careful contract review. The pricing is described as high relative to value, and VIP-level support may be necessary for optimal service. Users report a complex usage-based model that charges for active users, necessitating archiving of terminated employees.

"It is expensive."
"The solution is expensive."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."

Popular Use Cases

ADP Workforce Now is primarily utilized for payroll processing, including remuneration, salaries, and bonuses. Companies use it for tracking benefits like paid time off and sick pay. It supports human resources functions such as applicant tracking and employee data management. Organizations deploy it for time and attendance tracking and personal information management. ADP facilitates reports, integration definition, and benefits administration, assisting administrative teams and employees in accessing payroll-related information.

Service and Support

Customer service and support for ADP Workforce Now receive mixed feedback. Users report varied experiences with technical support, ranging from very helpful and responsive to needing improvement. Many find the response time slow and experience confusion. Some users benefit from a dedicated service with better project management. However, there are concerns about long wait times and the absence of a chat function. Overall, users emphasize the importance of clear and effective communication.

Deployment

For companies involved in the initial setup of ADP Workforce Now, experiences vary. Many find it straightforward, especially with clear planning and a clean cutoff from old systems. Challenges often arise from implementation teams rather than the system itself. Support from the provider is important, as complexity depends on requirements. Some companies benefit from extensive preparation and collaboration, while others face issues if lacking dedicated resources or relying entirely on support.

Scalability

ADP Workforce Now is generally considered scalable, especially for small to mid-sized organizations. It efficiently manages various company sizes and needs, though it might face challenges with international operations and larger businesses. Some users mention potential issues with data exports and imports. It is well-regarded for domestic use and receives high ratings, yet its adaptability to multinational contexts may require third-party solutions.

Stability

Users report mixed experiences with ADP Workforce Now's stability. Some mention glitches related to web browsers and cookie settings, as well as minor issues after upgrades. Small quirks included problems with custom reporting and the time card machine. However, many users are satisfied with its stability, rating it between eight and ten, noting significant improvements over the years. While there's acknowledgment of existing issues, they see ADP Workforce Now as quite stable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ADP Workforce Now Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Recruiting/Hr Firm

Healthcare Company

Retailer

Government

Insurance Company

Educational Organization

Construction Company

Performing Arts

Real Estate/Law Firm

Wholesaler/Distributor

Legal Firm

Energy/Utilities Company

Media Company

University

Comms Service Provider

Consumer Goods Company

Outsourcing Company

Hospitality Company

Transportation Company

Non Profit

Logistics Company

Aerospace/Defense Firm

Wellness & Fitness Company

Venture Capital & Private Equity Firm

Compare ADP Workforce Now with alternative products

Learn more about ADP Workforce Now

ADP Workforce Now is designed specifically for your company's needs. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site's theme, set approval and notification processes, and manage security groups.

ADP Workforce Now includes these useful capabilities:

Payroll computation and tax filing
Performance regulation
Compensation handling
Talent acquisition
Time and labor logistics
Benefits governance
Analytics
Total management of human resources

ADP Workforce Now Features

ADP Workforce Now has many valuable key features. Some of the most useful ones include:

Single dashboard, single database: Manage your whole workforce from a single dashboard, which is powered by a single database, ensuring that the relevant data is always available when you need it.
- Get a complete HR suite that includes payroll, time, HR, talent, and benefits all in one place.
- Enter data once and it will function across all workflows
- With proactive error detection and can't-miss alerts, you can cut down on mistakes.
- Protect your business with enterprise-grade data security privacy procedures and extensive compliance experience.

Powerful analytics and reporting: With a single database that connects your entire firm, you can access all of your data in one location.
- Create better reports in less time, without ever leaving the page you're on.
- Make use of machine learning and artificial intelligence to help you make confident decisions based on personalized information.

Robust management of HR: Spend less time on paperwork and more time on managing and improving your employees.
- Workflows can be customized, and documents can be stored online.
- Self-service functionalities enable employees and supervisors to be more productive and collaborative.
Customized service and implementation: ADP Workforce Now offers community and chat support and a dedicated implementation team.

In-house implementation by a team of professionals who understand how to optimize the solution for your industry.
For all your questions, ADP Workforce Now offers quick response support, training, and in-product resources.
Client-service specialists with years of experience offer deep knowledge and skills to assist, secure, and support your business.
Flexible service choices can assist your company in navigating strategic and tactical changes, as well as continual system optimization.