BMC Helix Discovery Reviews

Vendor: BMC

4.3 out of 5

25 reviews
87% willing to recommend

245 followers

What is BMC Helix Discovery?

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

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BMC Helix Discovery is the #2 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Helix Discovery an average rating of 8.6 out of 10. Based on the analysis of the 25 most recent BMC Helix Discovery reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the highest in the category). BMC Helix Discovery is most commonly compared to ServiceNow: BMC Helix Discovery vs ServiceNow. BMC Helix Discovery is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Helped 824,067 peers since 2012

Featured reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Francois Seegers

Product Manager at Blue Turtle Technologies

BMC Helix provides the service map back to service management, enabling the identification of root causes in operations. It enables the discovery of business processes and services deployed within an organization. It does so because of its immediate discovery capabilities. It allows you to map out your entire organization's infrastructure in just a day, providing full visibility of your IT environment. All enterprises must onboard BMC Helix Discovery as a standard practice, as it delivers immediate return on investment and offers extensive value to operations and service management teams. Overall, I rate the solution a nine out of ten.

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Fairoz Gadad

Project Manager at a computer software company with 1,001-5,000 employees

We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…

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BMC Helix Discovery mindshare

As of December 2024, the mindshare of BMC Helix Discovery in the IT Asset Management category stands at 9.0%, up from 8.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports

Type	Title	Date
Category	IT Asset Management	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	BMC Helix Discovery vs ServiceNow	Dec 22, 2024	Download
Comparison	BMC Helix Discovery vs BMC Remedy	Dec 22, 2024	Download
Comparison	BMC Helix Discovery vs Qualys VMDR	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	24.9%	91%	214 interviews Add to research
Qualys VMDR	4.1	3.5%	94%	92 interviews Add to research

Valuable Features

"It immediately understands which component it is, and it provides the exact API details with all the components."
"The initial setup is simple."
"The solution's most valuable feature is service modeling."

Room for Improvement

"The improvement I want to see is a reduction in duplicate records."
"It is very complicated to use."
"BMC Helix Discovery is a bit tough to use and administer."

ROI

Users experienced significant returns from BMC Helix Discovery through time and cost savings. They reduced software audit times from months to 15 minutes by automating processes. The solution supports around 70-80% of needs with customization options for the rest. Investment coupled with expert consultancy can lead to substantial cost reductions. The software's automation cuts administrator time by up to 80% and decreases spending on other tools, leading to operational efficiency.

Pricing

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"I rate the pricing an eight out of ten. All BMC products are expensive."

Popular Use Cases

Service and Support

Deployment

Scalability

BMC Helix Discovery is highly scalable, allowing deployment on-premise or in the cloud, adaptable to various environments. Its integration capabilities with APIs and tools enhance flexibility. Users rate the scalability as high, with scores between six and ten out of ten. It supports both medium and large organizations effectively, though some users find scaling costly and require additional integration techniques. Storage needs and housekeeping may impact scalability for frequent scanning.