BMC TrueSight Operations Management Reviews

Vendor: BMC

4.1 out of 5

50 reviews
86% willing to recommend

2,834 followers

What is BMC TrueSight Operations Management?

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

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BMC TrueSight Operations Management is the #2 ranked solution in top Event Monitoring solutions, #6 ranked solution in top AIOps solutions, #17 ranked solution in Infrastructure Monitoring tools, #18 ranked solution in APM tools, and #19 ranked solution in top Cloud Monitoring Software. PeerSpot users give BMC TrueSight Operations Management an average rating of 8.2 out of 10. BMC TrueSight Operations Management is most commonly compared to Splunk Enterprise Security: BMC TrueSight Operations Management vs Splunk Enterprise Security. BMC TrueSight Operations Management is popular among the large enterprise segment, accounting for 78% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 24% of all views.

Buyer's Guide

BMC TrueSight Operations Management

November 2024

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Featured reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Ayobanji Iluyomade

Team Lead, Configuration Management & Service Portfolio at MTN

The solution is used for event management and monitoring. We were also able to use it for infrastructure-level monitoring We can translate events into readable language. We use the product because it is a neutral system. It works irrespective of the operating system we’re running. If a new…

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Prajakta Solanke

Senior System Administrator at a financial services firm with 10,001+ employees

The stability of BMC TrueSight Operations Management needs improvement. At the moment, that area is pathetic. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure. Though BMC has released some USPs on how and what to monitor, what and what not to alert, and has good specifications, my organization hasn't been happy with BMC TrueSight Operations Management stability. BMC has not been making improvisations on the stability that have made me happy as a customer. I want better reporting capability in the next release of the solution. BMC TrueSight Operations Management, in terms of UI, could be more user-friendly, so this is another improvement I want to see in its next release. I have used other tools which were convenient to use compared to BMC TrueSight Operations Management. I found other solutions, such as AppDynamics and SolarWinds DPA, better than BMC TrueSight Operations Management regarding cases and features.

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BMC TrueSight Operations Management mindshare

Product category:

As of November 2024, the mindshare of BMC TrueSight Operations Management in the IT Infrastructure Monitoring category stands at 1.0%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Valuable Features

The event management tool is highly appreciated as it catches events from other monitoring products and notifies the DevOps team of the analytics. The tool allows for granular monitoring and improves VM load. The blackouts and event management features are also valuable. The dashboard presentation server is another great feature. The Helix Innovation Studio allows for the development of enterprise applications. The proactive monitoring feature is highly developed, and the consolidated dashboard provides a single pane of glass to look at the full infrastructure. The rich reports, high performance, and look and feel of the WebEx webpage are also appreciated. The deep-dive detail and end-user metrics data are valuable, and the synthetic monitor is the best one.

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The tool is flexible enough to be customized based on customer requirements."

Room for Improvement

Users have raised concerns about the reporting, monitoring, and configuration features of BMC TrueSight Operations Management, stating that it is difficult to produce insightful monitoring data and lacks stability. The dashboard and performance graphs are limited, and the pricing could be better. There are also requests for improvements in application visibility tools and the UI for end users. The initial setup and deployment process could be more straightforward. Users want deeper layers of application monitoring, particularly in cloud monitoring, and more features on the application side. BMC TrueSight Operations Management should also improve its deep-dive details, tracing, and data agents. Additionally, users want better control over custom knowledge modules in the repository and more control over data privacy issues.

"Cost is an issue with BMC TrueSight Operations Management."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The product must provide more AI capabilities."

ROI

Users remain generally unsure of if ROI is quantifiable.

Pricing

The pricing, setup cost, and licensing for BMC TrueSight Operations Management vary depending on the customer's requirements. The solution is not very expensive and is affordable for small, medium, and large-sized companies. The licensing model is simple and transparent, based on the number of servers or network devices. However, some users find the pricing to be high and would appreciate more flexibility in the licensing sizing.

"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The cost depends on the usage."
"The tool is moderately expensive."

Popular Use Cases

BMC TrueSight Operations Management is used for monitoring infrastructure, applications, databases, and assets for customers. It can monitor anything on-premises and is used in Microsoft-based environments. The solution is used for proactive monitoring and can provide alerts to help identify and solve problems. It is also used for incident tracking and managing the change management life cycle. The speed of installation can impact its use. The most important use case is server log monitoring.

Service and Support

The reviews for BMC TrueSight Operations Management customer service and support are mixed. Some reviewers have had positive experiences with technical support, rating it as good or very good, and noting that they are responsive and provide advance notice of updates. However, others have had negative experiences, with one reviewer rating support as five out of ten due to slow response times and difficulty getting effective solutions. Some reviewers note that technical support used to be better in the past, and that there is room for improvement in terms of product knowledge and response times.

Deployment

The initial setup for BMC TrueSight Operations Management can be straightforward and easy if you have a good team and follow the provided documentation. It is important to determine the infrastructure requirements and select the appropriate components. Once everything is ready, BMC provides all the necessary installation steps.

The ease of setup depends on the environment and prerequisites being met. It can take about 15 minutes to install in some cases, while in others it may take several months. The setup process can be complex due to the many components involved and the need to coordinate with the infrastructure team. However, it is generally considered straightforward and can be managed with the help of multiple people.

The solution offers clear instructions and can be easily integrated into the environment, either on-premises or in the cloud.

Scalability

Some users are satisfied with its scalability and find it easy to scale up or down, while others feel that it needs improvement and becomes less stable when monitoring a large number of servers. Despite financial constraints, some organizations have plans to increase the usage of the solution.

Stability

The majority of reviewers find BMC TrueSight Operations Management to be a stable solution, with some stating it is 100% reliable and very stable. After configuration, the solution seems to operate well without any issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC TrueSight Operations Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

14%

Manufacturing Company

Government

Energy/Utilities Company

Insurance Company

Healthcare Company

Retailer

University

Educational Organization

Media Company

Real Estate/Law Firm

Comms Service Provider

Wholesaler/Distributor

Construction Company

Non Profit

Logistics Company

Transportation Company

International Affairs Institute

Pharma/Biotech Company

Hospitality Company

Recreational Facilities/Services Company

Outsourcing Company

Performing Arts

Legal Firm

Engineering Company

Compare BMC TrueSight Operations Management with alternative products

Learn more about BMC TrueSight Operations Management

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

TrueSight Smart Reporting
Broad monitoring capabilities
Hundreds of integrations
Event grouping
Proactive alerts
Incident tickets
Cause analysis
Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.

Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.

Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.

Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.

Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

BMC TrueSight Operations Management was previously known as ProactiveNet, TrueSight Operations Management.