Camunda Reviews

Name: Camunda
Brand: Camunda
Rating: 4.1 (75 reviews)

Vendor: Camunda

4.1 out of 5

75 reviews
89% willing to recommend

3,551 followers

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What is Camunda?

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

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Camunda is the #1 ranked solution in BPM Software, #1 ranked solution in top Process Automation solutions, and #2 ranked solution in Business Process Design tools. PeerSpot users give Camunda an average rating of 8.2 out of 10. Based on the analysis of the 75 most recent Camunda reviews, the overall sentiment is positive, with a sentiment score of 7.2. Camunda is most commonly compared to Sparx Systems Enterprise Architect: Camunda vs Sparx Systems Enterprise Architect. Camunda is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 27% of all views.

Helped 816,406 peers since 2012

Featured reviews

Peter Broucke

Enterprise Architect at Proximus

Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.

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Edy-Robert Tudosie

RPA Developer at Deutsche Bank

We have one process that was migrated from our RPA department. It used a series of UI elements for client cases, but now it is streamlined using API calls in the background. The process is more stable and efficient because it processes cases faster without being affected by UI changes like new buttons or pop-ups.

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Joscelyn Jean

IT Solution Architect at a government with 10,001+ employees

We're trying to put the people from the business to do it. We are using APIs, and we have open APIs to define our APIs and the request-response that each call requires and sends. So, to base the mapping on that, there was nothing to help. I know that with some tools, such as Oracle tools, you can see the input and expected output. With drag and drop, you can take one property from the left and drag it to the right, and it does all the mapping itself, but that's not the case with Camunda. So, for me, this is something that can be improved. If you stick to the basics, it can be pretty easy. If you need to extend, as we did with custom plugins, this is rather hard because the documentation is not that great. Everything is there. It is an open-source tool, and we had access to classes and documentation, but there was no great explanation on how to use them. There were also not many examples. It was pretty hard to go this way, but if you stick with the basic functionality, it is a great and easy tool. Another thing that we struggled with has already been fixed. They now offer a SaaS version of Camunda. We struggled a little bit with how to deploy Camunda in our infrastructure. The way it was designed was that the database can easily become a performance bottleneck. It is something that they could improve. They can provide more examples of how to implement a scalable solution using Camunda.

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Camunda mindshare

Product category:

As of November 2024, the mindshare of Camunda in the Business Process Design category stands at 11.6%, up from 10.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Design

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Camunda offers lightweight architecture and scalability, comprehensive BPMN, CMMN, and DMN standards, open-source flexibility, and an intuitive interface. It enables process automation, seamless integration with various languages and systems, and easy workflow design. Features like microservices support, REST APIs, user-friendly modeling tools, and the ability to handle complex business processes efficiently are highly valued. Users appreciate its collaborative capabilities, active community, and adaptability for non-technical teams.

"The use of Java is a big plus for our intern developers, and Camunda scales well, as many of our departments are already using it in production with dedicated teams."
"Camunda serves as an automation library and provides lightweight deployment to the cloud."
"The platform's approach to BPMN modeling is straightforward and versatile, making it easy to adopt and use effectively."

Room for Improvement

Camunda requires improvements in several areas. Users demand better UI customization, enhanced internationalization, and a more comprehensive forms builder. The platform needs stronger support for integration with various tech stacks and improved scalability. Enhancements in documentation, training, and community support are necessary. Users also seek better performance, intuitive process modification, and more comprehensive security features. Improved pricing models and licensing, along with enhanced migration tools, are also sought after by users.

"The setup process is a drawback as it has many dependencies, which affects our ability to migrate to Windows eleven due to security concerns."
"Camunda needs to improve its user interface for low-code development and provide more user interface options beyond the basic workflow."
"Initially, installation was challenging, but recent improvements have made it much easier."

ROI

Businesses using Camunda report swift return in processes critical to operations and greater satisfaction from cost efficiency compared to other systems. They note a reduction in incidents and maintenance needs, increased productivity with saved developer time, and significant man-hour cost savings through reusable code. Though initial design costs remain unaffected, operations costs are lower due to Camunda’s stable platform. Some opinions suggest a longer timeframe is necessary to fully observe benefits.

Pricing

Camunda offers both a free open-source version and a commercial enterprise edition. Many organizations find the open-source version cost-effective as it incurs no licensing fees. However, enterprise users cite licensing costs ranging from $50,000 to $100,000 per year, with pricing influenced by factors like process instances and user numbers. Some perceive these costs as high, especially for small companies. The enterprise version offers valuable features such as support, dashboards, and migration capabilities, which users often find worthwhile.

"We use the free version."
"We use a community version."
"Camunda's pricing is good."

Popular Use Cases

Camunda users leverage it for automating business processes, workflow management, and process orchestration across various industries. Common uses include fast prototyping, credit flow processes, rules-based API creation, and financial process integration. It serves sectors like banking, insurance, telecom, and government, facilitating tasks such as onboarding, order management, and digital transformation. Camunda's open-source nature and modular design enable customization and integration with existing systems, aiding in efficient process automation and management.

Service and Support

Camunda's customer service receives mixed feedback. Many praise its engaging community and helpful free resources. Some find their technical support excellent, noting fast responses and knowledgeable staff, while others face challenges with response time and consistent support personnel. Documentation is often sufficient for issues, but users highlight the need for regional support and a stronger knowledge base. Paid support is noted as beneficial, especially for complex use cases, but some find its cost and model unclear.

Deployment

Camunda's initial setup is generally straightforward and quick, often completed within a few days. Users appreciate its ease of installation, likening it to setting up common software like MS Office. Some users find it complex, requiring customization for specific needs and integration challenges. The support from Camunda or with community help significantly aids the process. Java expertise is beneficial, though non-Java developers may face difficulties without guidance. The deployment model varies between on-premises and cloud usage.

Scalability

Camunda offers significant scalability, leveraging a lightweight architecture with Spring Boot and Docker for efficient horizontal and vertical scaling. Challenges can arise with database dependency, but partitioning in Zeebe addresses these issues. Users note that proper configuration is crucial to optimizing performance. While scalability is generally praised, experiences vary, with some facing challenges such as database performance bottlenecks. Camunda is suitable for diverse organizational sizes, supporting substantial user bases across industries, yet improvements in documentation are suggested.

Stability

Camunda is highly stable according to numerous entities, demonstrating excellent performance even under substantial workloads. Many have conducted load tests, citing no significant issues, particularly when properly configured. Some experienced minor performance hiccups or challenges when integrating with other technologies, but these were typically resolved without affecting operations significantly. Camunda consistently receives high ratings for stability, often between eight and ten out of ten, indicating reliable and robust functionality for various applications.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Camunda Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Government

Insurance Company

Retailer

Educational Organization

University

Healthcare Company

Comms Service Provider

Energy/Utilities Company

Media Company

Real Estate/Law Firm

Construction Company

Hospitality Company

Recreational Facilities/Services Company

Non Profit

Outsourcing Company

Legal Firm

Transportation Company

Wholesaler/Distributor

Logistics Company

Consumer Goods Company

Performing Arts

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Learn more about Camunda

Camunda was previously known as Camunda BPM.

Camunda customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando