IBM Business Automation Workflow Reviews

Vendor: IBM

3.9 out of 5

23 reviews
78% willing to recommend

193 followers

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

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IBM Business Automation Workflow is the #14 ranked solution in BPM Software. PeerSpot users give IBM Business Automation Workflow an average rating of 7.8 out of 10. Based on the analysis of the 23 most recent IBM Business Automation Workflow reviews, the overall sentiment is positive, with a sentiment score of 6.7. IBM Business Automation Workflow is most commonly compared to Camunda: IBM Business Automation Workflow vs Camunda. IBM Business Automation Workflow is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 37% of all views.

Buyer's Guide

IBM Business Automation Workflow

December 2024

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Featured reviews

Michael-CHUNG

Head of Platform Architecture at HSBC

We use IBM Business Automation Workflow for operational workflows The most valuable feature of IBM Business Automation Workflow is cost management. IBM Business Automation Workflow is not a very user-friendly solution. It would be better if the solution provided LCNC support. IBM Business…

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SherifIbrahim

Technical Director - CTO Office at EBLA

It's case management solutions. It's very connected to documents. It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management. The main improvement would be to make it easier to implement and deploy so that…

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Bhasker ReddyPIdintla

Technical Delivery Head at Tech Mahindra Limited

The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us. What I find most valuable is how it creates process instances and handles issues. There's no delay in addressing process issues and getting approvals on time. It provides a product-agnostic approach to business process management, allowing us to create workflows quickly. Case management helps us create, handle, and resolve cases step by step, providing an end-to-end solution. It's especially useful when using cloud-based business automation, often including built-in case management features. The main benefit is creating workflows. For example, with IBM BAW, we can handle end-to-end processes, from taking requests to assigning tasks for approvals. It can also integrate with third-party APIs and business rules to make decisions, providing flexibility in our operations. AI is integrated into the IBM BAW in two main ways. First, we can use RPA for tasks requiring human intervention. Second, we can leverage IBM's Watson AI to accelerate business processes with automation. I can predict how soon requests will be approved and decide based on certain criteria. For example, let's consider our recent implementation in the customer care center. When customers call in, they often have common queries. We've incorporated AI features to address these queries by leveraging data from our customer database. We use tools like OpenAI. Additionally, we've automated most processes for business process automation to minimize the need for human intervention. However, we hold requests for certain scenarios until a resource takes action. But for common tasks that can be automated quickly, we've integrated AI and machine learning features to expedite approvals.

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IBM Business Automation Workflow mindshare

As of December 2024, the mindshare of IBM Business Automation Workflow in the Business Process Management (BPM) category stands at 2.2%, down from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerAnalyst reports

Type	Title	Date
Category	Business Process Management (BPM)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	IBM Business Automation Workflow vs Camunda	Dec 22, 2024	Download
Comparison	IBM Business Automation Workflow vs Apache Airflow	Dec 22, 2024	Download
Comparison	IBM Business Automation Workflow vs Pega Platform	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	22.1%	89%	76 interviews Add to research
Appian	4.2	6.5%	95%	59 interviews Add to research

Valuable Features

IBM Business Automation Workflow offers centralized integration of content management, process suites, rules, and RPA. Users value the agile application development, strong usability across roles, seamless process automation, configurability, and user-friendly interface. It enhances customer experience, promotes reusability, and streamlines workflows. Its flexibility, robust system, and integration with third-party APIs are notable. Automation and low-code capabilities support rapid deployment and efficiency, with AI integration and streamlined collaboration improving decision-making and operational processes.

"The product is suitable for knowledge management processes."
"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."
"The most valuable feature of IBM Business Automation Workflow is cost management."

Room for Improvement

IBM Business Automation Workflow requires enhancements in reporting, analytics, and integration between BPM and case management. Users find the software complex and challenging to set up, suggesting improvements in ease of use and cloud migration. The UI and data visualization need refinement. Integration with existing systems could be simplified, and support and resources should be more accessible. Users express a need for better technical support and education on using the platform effectively.

"The monitoring features must be improved."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"IBM Business Automation Workflow is not a very user-friendly solution."

ROI

IBM Business Automation Workflow shows strong results in ROI. Users report saving costs on licenses and HR systems. Time savings and productivity boosts in development and deployment are noted. It automates tasks, reducing operating expenses for users. Positive feedback highlights it as a key component in digital transformation initiatives, contributing to high ROI despite being part of broader infrastructure. However, calculating ROI solely for IBM Business Automation Workflow can be challenging.

Pricing

IBM Business Automation Workflow pricing is perceived as expensive but reflects high solution quality. Licensing fees vary by use-case and are considered reasonable when compared to M-Files and Laserfiche. Some users note manageable costs and complimentary year-long support with purchase. While considered an investment, users appreciate the system's feature richness and the strong support ecosystem. The cost is acknowledged as higher than some competitors, but many see it as aligned with its enterprise-level capabilities.

"The product is expensive."
"The solution's pricing is a little bit expensive."
"While it can be quite costly, it offers significant benefits for users."

Popular Use Cases

Organizations use IBM Business Automation Workflow for diverse purposes, including claims automation, billing, project management, and digital transformation in sectors like banking and insurance. They implement it for automating workflows, business processes, and case management. It is utilized to manage asset and green management for wheat processing and for operational workflows. IBM BAW supports document exchange, reporting, task management, and compliance. It integrates with downstream and upstream systems, enhancing efficiency and productivity in medium to large-scale processes.

Service and Support

IBM Business Automation Workflow's customer service receives praise for professionalism and quick response times. However, users experience varying support quality from Levels 1 and 2, citing delayed responses and non-responsiveness, especially from cloud-based support. Some find it frustrating due to repeated information requests. Users note satisfaction when packages are prepared, and prioritization leads to fast responses within 24 hours. Despite issues, some users report minimal need for support due to effective existing solutions.

Deployment

IBM Business Automation Workflow's initial setup is generally straightforward, though experiences vary. Some find it easy and quick, taking 15 minutes to a few weeks. Others describe it as complex, especially without containerization or expertise, requiring several months. Teams often engage multiple engineers, with deployments supported by specialized integrators. It involves a significant investment of time and resources, particularly for large-scale applications, but once configured, subsequent deployments are faster and simpler.

Scalability

IBM Business Automation Workflow is considered highly scalable by users, with options for horizontal and vertical scaling. Users highlight its flexibility in accommodating thousands of users across multiple departments. Scaling can be enhanced through infrastructure and various deployment models, including on-premises and cloud. While some users find it challenging due to customization limitations, it generally supports enterprise-level operations smoothly, allowing for effortless expansion to meet increasing demands. Users rate its scalability positively.

Stability

IBM Business Automation Workflow is regarded as stable by many users. Stability varies depending on deployment and management practices, with some experiencing initial setup challenges. Best practices improve stability, and performance issues are often linked to the database. Users rate its stability between seven and nine out of ten, highlighting improvements over time. The system handles high-volume usage effectively, with infrastructure elements contributing to its reliability. Proper maintenance ensures stable operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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