IBM Business Automation Workflow Reviews

Vendor: IBM

3.9 out of 5

24 reviews
79% willing to recommend

194 followers

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

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IBM Business Automation Workflow is the #15 ranked solution in BPM Software. PeerSpot users give IBM Business Automation Workflow an average rating of 7.8 out of 10. IBM Business Automation Workflow is most commonly compared to Camunda: IBM Business Automation Workflow vs Camunda. IBM Business Automation Workflow is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 38% of all views.

Buyer's Guide

IBM Business Automation Workflow

February 2025

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Featured reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Bhasker ReddyPIdintla

Technical Delivery Head at Tech Mahindra Limited

The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us. What I find most valuable is how it creates process instances and handles issues. There's no delay in addressing process issues and getting approvals on time. It provides a product-agnostic approach to business process management, allowing us to create workflows quickly. Case management helps us create, handle, and resolve cases step by step, providing an end-to-end solution. It's especially useful when using cloud-based business automation, often including built-in case management features. The main benefit is creating workflows. For example, with IBM BAW, we can handle end-to-end processes, from taking requests to assigning tasks for approvals. It can also integrate with third-party APIs and business rules to make decisions, providing flexibility in our operations. AI is integrated into the IBM BAW in two main ways. First, we can use RPA for tasks requiring human intervention. Second, we can leverage IBM's Watson AI to accelerate business processes with automation. I can predict how soon requests will be approved and decide based on certain criteria. For example, let's consider our recent implementation in the customer care center. When customers call in, they often have common queries. We've incorporated AI features to address these queries by leveraging data from our customer database. We use tools like OpenAI. Additionally, we've automated most processes for business process automation to minimize the need for human intervention. However, we hold requests for certain scenarios until a resource takes action. But for common tasks that can be automated quickly, we've integrated AI and machine learning features to expedite approvals.

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Michael-CHUNG

Head of Platform Architecture at HSBC

We use IBM Business Automation Workflow for operational workflows The most valuable feature of IBM Business Automation Workflow is cost management. IBM Business Automation Workflow is not a very user-friendly solution. It would be better if the solution provided LCNC support. IBM Business…

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IBM Business Automation Workflow mindshare

As of February 2025, the mindshare of IBM Business Automation Workflow in the Business Process Management (BPM) category stands at 2.2%, down from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerAnalyst reports

Type	Title	Date
Category	Business Process Management (BPM)	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	IBM Business Automation Workflow vs Camunda	Feb 22, 2025	Download
Comparison	IBM Business Automation Workflow vs Apache Airflow	Feb 22, 2025	Download
Comparison	IBM Business Automation Workflow vs Pega Platform	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	21.6%	89%	77 interviews Add to research
Appian	4.2	6.2%	95%	60 interviews Add to research

Valuable Features

IBM Business Automation Workflow centralizes BPM, rules, and RPA, enhancing agility and flexibility for users. It enables rapid application development through low-code and no-code features, offering strong usability for business and technical users. Its comprehensive integration supports third-party APIs and content management. Automation and customizable workflows enhance operational efficiency, with AI and machine learning aiding process optimization. Its adaptability and seamless integration promote efficient business operations across various sectors.

"The system is fully customizable, very resilient, and fault-tolerant."
"The system is fully customizable, very resilient, and fault-tolerant."
"The product is suitable for knowledge management processes."

Room for Improvement

IBM Business Automation Workflow requires enhancements in reporting, analytics, and integration. Users find the UI less intuitive and installation complex. The tool's usability could be improved, particularly in data visualization and cloud compatibility. There is a disconnect between business process management and case management. Customers seek smoother automation, streamlined processes, and better support. Greater flexibility, reduced dependency on complex code, and easier engagement of OCR capabilities are desired. Pricing and resource accessibility need optimization.

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."
"The monitoring features must be improved."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

ROI

IBM Business Automation Workflow offers significant return on investment through license savings, reduced operating costs, and increased productivity. Users report improved automation and faster development cycles. While some find it challenging to measure ROI precisely due to its integration within larger systems, others note clear financial benefits, including cost savings and enhanced digital transformation outcomes. Overall, IBM Business Automation Workflow is seen as providing a favorable return on investment despite evaluation complexities in some cases.

Pricing

IBM Business Automation Workflow is perceived as expensive, with licensing fees often being higher than competitors such as Laserfiche and M-Files. Pricing is considered manageable for the quality and features provided, including flexible licensing models. While initial costs may seem high, they include benefits like one-year free technical support. As an enterprise-oriented solution, the investment is seen as worthwhile, delivering excellent support and a robust ecosystem, rating around five to seven on a pricing scale of affordability.

"The product is expensive."
"The solution's pricing is a little bit expensive."
"While it can be quite costly, it offers significant benefits for users."

Popular Use Cases

IBM Business Automation Workflow supports a variety of use cases, including business process management, claims automation, digital transformations, and banking-driven processes. Organizations utilize it for project management, case management, document management, and workflow automation. It facilitates the management of business processes for insurance claims, underwriting, billing, and compliance in industries like finance and banking. Integration with tools like FileNet and ODM assists in automating workflows and improving productivity for medium to large-scale processes.

Service and Support

Support experiences for IBM Business Automation Workflow vary. Some users find responses timely and professional, while others describe delays and repetitive processes. Support quality depends on package preparedness, with escalations taking longer. Response within 24 hours is common when prioritized. Customer service is well-regarded. Frustrations include time zone delays and needing frequent follow-ups. On premises, complexities add challenges. Technical support is praised for providing necessary assistance, though some note a lack of frequent contact.

Deployment

The initial setup of IBM Business Automation Workflow varies in complexity. Many users find it straightforward and intuitive, especially with containerization. However, some experienced difficulty, requiring specialized knowledge and time. Deployments range from weeks to months, with complexity influenced by integrations and configurations. For some, the process was quick, while others needed significant resources for full deployment. In general, the process is manageable but can have a learning curve for non-developers.

Scalability

IBM Business Automation Workflow boasts impressive scalability with support for horizontal and vertical scaling. Many organizations experience no scaling issues, utilizing both on-premises and cloud options to manage thousands of users. The platform is deployed across various departments, easily expanding as demand grows. Some users note version differences and infrastructure needs, yet it efficiently handles high transaction volumes and adapts to diverse business requirements, making it suitable for enterprise-level implementations.

Stability

IBM Business Automation Workflow is widely regarded as stable, especially when proper maintenance and best practices are followed. Initial stability issues were resolved over time, contributing to its current reliability. While deployment and configuration may require extra effort, once operational, it maintains stability. Users highlight its long-term use of infrastructure elements and automation leadership. Ratings suggest stability between seven to nine out of ten, with mostly positive experiences noted for large-scale implementations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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