IBM Business Automation Workflow Reviews

IBM Business Automation Workflow generates significant returns. Customers highlight the system's ability to save costs on licenses and HR systems. It boosts productivity and reduces operating expenses. Organizations experience time savings in development and faster deployment. However, calculating exact return on investment is challenging as it forms part of larger infrastructures for digital transformation. Despite this, many rate its return favorably, noting cost savings and efficiency improvements after implementation.

Enterprise users find IBM Business Automation Workflow pricing reasonable yet not inexpensive. The flexible licensing includes usage options per user or CPU, and offers additional technical support. Many consider it costly compared to competitors like Laserfiche and M-Files, but acknowledge the high-quality features and productivity benefits. The investment is regarded as worthwhile for those managing it efficiently, reflecting IBM's typical pricing. Despite its expense, users view the pricing as aligned with enterprise-level expectations.

• "The product is expensive."
• "The solution's pricing is a little bit expensive."
• "While it can be quite costly, it offers significant benefits for users."

Organizations use IBM Business Automation Workflow for a variety of applications including claims automation, video processing, billing, project management, digital transformations, case management, underwriting, asset management, banking, and insurance processes. Companies leverage it for business process management, document management, and workflow automation. It helps manage operational workflows, approvals, backend processes, and ensures compliance within regulated industries. Many industries, such as finance and banking, use it to digitize and streamline complex business operations.

IBM Business Automation Workflow support receives mixed feedback. Some find it efficient with expected responses from technical support and customer service, while others mention delays and complexity. Creating a comprehensive package including necessary logs improves response times. Users highlight instances where response took longer than desired, duplications in process, or requiring additional details. A contract with a consultant reduces the need for direct interaction. Time zone differences sometimes contribute to response delays. Support is perceived as dedicated and professional.

IBM Business Automation Workflow's initial setup varies in complexity. Some find it straightforward, benefiting from containerization and a low-code approach, while others describe it as complex, requiring specialist knowledge and significant resources. The deployment process can range from weeks to months depending on the environment and integrations involved. In some cases, setup is quick with a clear installation, supported by Red Hat, although advanced configurations on open-source platforms add complexity.

IBM Business Automation Workflow demonstrates strong scalability with various versions supporting horizontal and vertical scaling. Organizations are running thousands of transactions, supporting hundreds to thousands of users without issues. Customization allows flexibility, although infrastructure impacts scalability. Users report successful deployments across on-premises and cloud, employing auto-scaling, load balancing, and multinode capabilities. Many anticipate increased usage aligned with automation demands. Despite some customization challenges, many rate scalability positively, indicating suitability for enterprise-level deployments.

IBM Business Automation Workflow is highly stable when configured correctly, though initial deployment may require extra effort and knowledge. Some issues may arise from database or infrastructure, but these can be managed with monitoring. Stability has improved over time, with multiple users rating it positively. Large-scale implementations show successful stability with proper use of load balancing and automation tools. Users find it dependable, with many rating it eight or nine out of ten.