Microsoft Dynamics AX Reviews

Name: Microsoft Dynamics AX
Brand: Microsoft
Rating: 3.8 (55 reviews)

Vendor: Microsoft

3.8 out of 5

55 reviews
85% willing to recommend

2,936 followers

Post review

What is Microsoft Dynamics AX?

Microsoft Dynamics AX is an enterprise resource planning (ERP) solution designed to support the business processes of organizations in a wide range of industries, including manufacturing, retail, and professional services. The solution offers a comprehensive set of tools and features to support financial management, supply chain management, human resources management, and project management, among others.

Get the Microsoft Dynamics AX Buyer's Guide and find out what your peers are saying about Microsoft Dynamics AX, SAP ERP, SAP S/4HANA and more!

Microsoft Dynamics AX is the #3 ranked solution in top Activity Based Costing Software and #5 ranked solution in top ERP solutions. PeerSpot users give Microsoft Dynamics AX an average rating of 7.6 out of 10. Based on the analysis of the 55 most recent Microsoft Dynamics AX reviews, the overall sentiment is positive, with a sentiment score of 6.9. Microsoft Dynamics AX is most commonly compared to SAP ERP: Microsoft Dynamics AX vs SAP ERP. Microsoft Dynamics AX is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Microsoft Dynamics AX

December 2024

Get the report

Helped 824,067 peers since 2012

Featured reviews

Benjamin Mpolokoso

Manager ICT at NJIT

It is a good solution but quite complex, especially when integrating with other systems. Some simpler products like Sage are much easier to integrate with. I think it is because of the product’s proprietary database, MSSQL. Other databases are more open source. They use MySQL in the background, so it is easier to integrate with other products. Overall, I rate the solution an eight out of ten.

Read full review

SherifAnter

Manager, Information Technology at Holdipharma - Drug Holding company

In terms of features, GP offers a wide range of strong capabilities, particularly in the financial module. Moreover, the sales and distribution modules are robust, and reliable, and seldom encounter issues. Customizations and integration are well-executed in GP, providing a solid foundation for building various additional models. Many users have leveraged GP to create their own models and seamlessly integrate them into the system. These features are undeniably strong points of GP. The advantages are consistent, and the most significant one is reliability. In North America, the analytics within GP are notably straightforward and user-friendly. The interface is intuitive, resembling the familiar look and feel of Windows and integrating seamlessly with Microsoft Office. This user-friendliness is a key reason people prefer using it. Additionally, I've noticed that individuals often choose to work with .NET specific functionalities within GP.

Read full review

Muhammad_Irfan

Sr. Network Administrator at ACMC

The initial setup is easy. It is doing everything according to our requirements. The solution is on the cloud. They send us one form for the requirements. We are making the requirement. Developers are making this machine. At the end, we download the virtual machine setup for our developer setup.

Read full review

Microsoft Dynamics AX mindshare

Product category:

As of December 2024, the mindshare of Microsoft Dynamics AX in the ERP category stands at 6.7%, up from 6.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerAnalyst reports

Type	Title	Date
Category	ERP	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Microsoft Dynamics AX vs SAP ERP	Dec 22, 2024	Download
Comparison	Microsoft Dynamics AX vs SAP S/4HANA	Dec 22, 2024	Download
Comparison	Microsoft Dynamics AX vs Microsoft Dynamics 365 Business Central	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	21.5%	86%	104 interviews Add to research
SAP S/4HANA	4.1	15.7%	95%	106 interviews Add to research

Valuable Features

Microsoft Dynamics AX is valued for its flexibility, user-friendly interface, and comprehensive ERP capabilities. Key features include finance modules, workflow automation, scalability, and easy integration with other applications. Users appreciate its strong reporting, manufacturing modules, and real-time data analysis. The centralization of information and ease of customization are significant advantages. Additionally, the ability to connect with Excel enhances reporting capabilities. It is preferred for its stability and adaptability to various business needs across industries.

"Dynamics AX is very simple to use."
"Dynamics AX is very simple to use."
"The tool's most important capabilities are for retail and finance. Microsoft Dynamics AX 2012 doesn't have many integration capabilities, but Microsoft 365 has the most capabilities to integrate with any type of standalone software and has many more features."

Room for Improvement

Microsoft Dynamics AX requires better resource management, expanded capacity for resource calculations, improved financials and reporting features, and a more user-friendly interface. Users face challenges with integration, hardware requirements, and cloud deployment. Manufacturing and production planning need enhancement, and security controls require strengthening. The licensing model needs revision, and AI and mobile app capabilities should be advanced. There is a call for detailed documentation and better partner support, along with improvements in speed and adaptability for diverse industry needs.

"I would never recommend moving to an obsolete product that cannot get support."
"It is no longer supported from a security perspective, so it is not getting updated."
"The 2012 version is obsolete, and we don't have any support for it."

ROI

Microsoft Dynamics AX delivers a measurable return on investment, with some reporting up to 27% annually. It enhances working practices and management information, offering a practical decision due to its reasonable benefits and costs. Organizations cite improved accounting efficiency, significant savings over traditional methods, and effective ROI tracking. It streamlines business operations, enabling firms to handle complex infrastructure. Users find it facilitates easier workflows and centralized management in a user-friendly environment.

Pricing

Enterprise users report that Microsoft Dynamics AX pricing is high, with initial setup costs around $750,000 and user licenses ranging from $180 to $210 per month. Companies typically require a yearly license renewal, and additional costs include hosting and supporting licenses. Cloud solutions may reduce costs, but long-term expenses can be significant. Price competitiveness varies; it is generally higher than Microsoft Business Central but lower than SAP. Discounts may be available near the end of a provider's fiscal period.

"The tool is cheap."
"Microsoft Dynamics AX is not expensive."
"The product's license is expensive. My company is located in a region where we have to pay the most for the tool due to our currency and inflation scenario."

Popular Use Cases

Microsoft Dynamics AX primarily supports various industries in implementing ERP functionalities such as finance, supply chain, manufacturing, retail commerce, and customer engagement. Retail companies, managed services, automobile manufacturers, and FMCG businesses use it for managing tasks in accounting, inventory, CRM, project management, and integration with third-party applications. Users utilize its modules for enhanced business operations, including logistics, finance, production, and human resource management, adapting it for both cloud and on-premise deployments.

Service and Support

Customer service for Microsoft Dynamics AX varies significantly, influenced by the partner's involvement. While some report excellent experiences, others note room for improvement. Direct support from Microsoft can be inconsistent, with some finding it efficient and cooperative, while others criticize delays, especially with customizations. Premium support is rated well, but high costs lead some to prefer internal or partner solutions. Users appreciate documents and resource availability, yet some report missing details or outdated service.

Deployment

Initial setup for Microsoft Dynamics AX is considered straightforward by many, though some find it complex due to extensive configurations and customizations. Data migration can be challenging, but utilizing Excel templates and pre-configured versions simplifies the process. Deployment duration varies, often taking months. Cloud deployment offers easier maintenance, while on-premise setups require more resources. Business logic and requirements clarity significantly impact implementation speed, and technical expertise is crucial for a smooth setup.

Scalability

Microsoft Dynamics AX shows flexibility in scaling, being suitable for both mid-sized firms and larger enterprises. Users frequently highlight its strong performance in cloud environments compared to on-premises setups. While customization is sometimes necessary, many report effective expansion capabilities. Hardware demands can be high, and older versions may face challenges. However, upgrades and cloud deployment often alleviate these concerns. Generally, organizations rate its expandability highly, though some note that comparable ERP systems offer greater scalability.

Stability

Many consider Microsoft Dynamics AX stable, with satisfaction reported by multiple users. While some experienced stability issues, often related to customization or infrastructure, others noted improvement through fine-tuning. As the software transitions to Business Central, some anticipate better stability. A significant number of users rated the stability between seven and nine out of ten, indicating dependable performance for many. Stability often depends on the setup, infrastructure, and partner involvement.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Dynamics AX Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

Retailer

Educational Organization

Government

Comms Service Provider

Construction Company

Healthcare Company

Real Estate/Law Firm

University

Media Company

Wholesaler/Distributor

Energy/Utilities Company

Hospitality Company

Non Profit

Legal Firm

Insurance Company

Transportation Company

Consumer Goods Company

Recreational Facilities/Services Company

Performing Arts

Outsourcing Company

Pharma/Biotech Company

Engineering Company

Mining And Metals Company

Aerospace/Defense Firm

Logistics Company

Agriculture

Compare Microsoft Dynamics AX with alternative products

Learn more about Microsoft Dynamics AX

With Dynamics AX, organizations can manage their financial operations, including general ledger, accounts payable, accounts receivable, and cash management. It also offers tools for managing the supply chain, including inventory management, purchase order management, and sales order management. Dynamics AX also supports human resources management, including employee self-service, benefits administration, and payroll. Overall, it is a flexible and scalable platform for organizations of all sizes.

Microsoft Dynamics AX Features

Microsoft Dynamics AX has many valuable key features. Some of the most useful ones include:

Financial management: Microsoft Dynamics AX offers tools for managing financial operations, including general ledger, accounts payable, accounts receivable, and cash management.

Supply chain management: It supports the management of supply chain operations, including inventory management, purchase order management, and sales order management.

Human resources management: The human resources management feature includes tools for managing human resources operations, including employee self-service, benefits administration, and payroll.

Project management: Microsoft Dynamics AX has tools for managing projects, including project tracking, project billing, and resource management.

Manufacturing: The solution supports the management of manufacturing operations, including product configuration, production planning, and quality management.

Retail: Microsoft Dynamics AX offers tools for managing retail operations, including point of sale (POS), merchandising, and customer management.

Professional services: The solution’s professional services include project management, time and expense tracking, and billing.

Reporting and analytics: With Microsoft Dynamics AX, business intelligence and reporting capabilities help organizations gain insight into their operations and make data-driven decisions.

Microsoft Dynamics AX Benefits

There are many benefits to implementing Microsoft Dynamics AX. Some of the biggest advantages the solution offers include:

Comprehensive: Microsoft Dynamics AX integrates with other Microsoft solutions, such as Office 365 and Power Platform, to provide a comprehensive and integrated solution for business management.

Streamlined operations: The solution helps organizations streamline and automate their financial, supply chain, and human resources operations, improving efficiency and reducing manual effort.

Customization: Microsoft Dynamics AX is a highly customizable solution that can be tailored to meet the specific needs of a wide range of industries and organizations.

Reviews from Real Users

Microsoft Dynamics AX is a solution that stands out when compared to many of its competitors. Some of its major advantages are its UI functionality, flexibility, and cost-effectiveness.

"The most valuable feature I've found is the UI functionality,” says Navnath B., Head IT and CIO at Mutual Automotive Pvt Ltd.

Another PeerSpot reviewer, Timpa A., IT Manager at an energy/utilities company says he like the solution because "It is flexible and cost-effective."

Shahzad I., ERP Project Manager & Managing Consultant at Liwa Education, Iranfava, explains, “It's good for retail businesses. It expands a lot and constantly brings on new features. It's got a lot of competitive features.”

Microsoft Dynamics AX was previously known as Dynamics AX, Axapta, MS Dynamics AX.