Microsoft Teams Reviews

Users have noted significant time savings, estimating at least one hour per day, which enhances productivity. Microsoft Teams enabled continued business operations during lockdowns. It complements other Microsoft services like Word and SharePoint and is widely used throughout organizations daily. Users have experienced a strong return on investment through reduced transportation costs and improved communication efficiency. Some haven't seen productivity gains, noting its primary function as a communication tool rather than for development.

Enterprise buyers evaluating Microsoft Teams will find varied pricing structures, largely influenced by existing Microsoft 365 subscriptions. Many users find it affordable, especially when bundled with Office apps like Word and SharePoint. Licenses are often charged per user, monthly or annually, with additional costs for advanced features such as multifactor authentication. Some organizations access Teams for free under specific agreements, while others consider it moderately expensive compared to alternatives, suggesting potential cost fluctuations based on licensing choices and additional service integrations.

• "I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
• "I don't think the solution is as expensive as big Webex licenses. It doesn't usually offer one-on-one licenses, so it's hard to compare. It's more expensive than the Google equivalent, but you can't replace Microsoft Teams with Google's offering."
• "The solution's pricing is average."

Organizations use Microsoft Teams primarily for communication, collaboration, and meetings. It serves as a platform for video calls, voice chats, instant messaging, document sharing, and task management. With integration into Microsoft 365, Teams facilitates project management and coordination among remote workers. Many companies use it for training, webinars, and corporate discussions during and post-pandemic. Teams' capabilities encompass internal and external communications, enhancing productivity and reducing operational costs through virtual interactions.

Many users rely on internal teams instead of contacting Microsoft support directly. Those who interacted with Microsoft found responses varied; some experienced high-quality, rapid assistance, while others noted delays and challenging communication. Support level seems influenced by the package purchased, with enterprise agreements receiving favorable ratings. Microsoft's 24/7 availability is appreciated, though some companies face unresolved issues or long response times. Generally, experiences with customer service reflect mixed satisfaction levels.

Users found Microsoft Teams' initial setup easy and straightforward, appreciating its integration with Office 365. Most deployed it seamlessly on the cloud, with quick installation and minimal maintenance. Large organizations appreciated the efficiency of deployment in batches. Some faced challenges with setup complexity and multifactor authentication but found it manageable. Ratings varied, with most users rating ease at least an 8 out of 10. The process generally took a few minutes to a couple of days.

Microsoft Teams demonstrates robust scalability, accommodating various organizational sizes and user counts. Many have expanded user bases seamlessly, reporting ease in adding participants and integrating features. Some experienced minor challenges with guest additions and licensing delays. Generally, it supports widespread geographical use and integrates well within existing systems. Users found Teams effective for meetings and collaboration, handling substantial participant numbers without significant interruptions, maintaining performance across diverse environments.

Users report that Microsoft Teams is generally stable, with minor issues linked to network connectivity rather than the app itself. While some encounter occasional glitches, updates, or synchronization lapses, many find it reliable for daily use. It achieves stability ratings of eight to ten out of ten by most users. Some users highlight occasional call drops or screen freezing. Yet, the app remains effective for meetings, with recorded videos performing well.