Service and Support
Odoo's customer service is rated six to seven out of ten, with room for improvement. Responses are sometimes delayed due to location, but they have global offices for fast resolutions. Users find the support process straightforward, using tickets and forums. While quick responses are appreciated, some users report slower reactions for complex issues. Technical support is good, but highly dependent on the chosen implementation partner, causing varied experiences with response times and service quality.
Deployment
Users report Odoo's initial setup as easy yet varying in complexity based on customization needs. Deployment times range from a few hours to several months, influenced by project scale and module requirements. While many find the setup straightforward with expert guidance, others need additional support for specific customizations. Typically, a small team handles deployment, and cloud hosting is preferred. Companies highlight the importance of understanding processes and data requirements to streamline implementation.
Scalability
Odoo offers high scalability. Users can easily expand from a few to thousands, adapting to business needs with modular integration. Companies ranging from SMEs to large enterprises rely on it, benefiting from its cloud-based infrastructure. Reviewers often rate scalability between seven and ten, citing adaptability and ease of integration. Some mention challenges in complex implementations, requiring specialized skills. Its affordability makes it attractive for mid-sized entities seeking enterprise-level capabilities.
Stability
Odoo is widely recognized for its stability, consistently rated between seven and ten out of ten. Many users commend its stability, particularly in cloud environments, noting minimal technical difficulties and no data loss. Some difficulties may arise during initial configuration or version updates, but once deployed, it runs smoothly. Occasional minor issues are usually related to external factors like power outages or when handling numerous API requests. Despite some challenges, most find Odoo highly stable for daily use.