Service and Support
OpenText Extended ECM's customer service and support generally receive mixed ratings, often around seven out of ten. Response times vary, with some experiencing lengthy delays, particularly with tier-one. Expertise is highly rated when the right resource is found. However, escalating issues can be time-consuming. Users sometimes rely on intermediary vendors for effective assistance. Experiences differ significantly based on the specific platform, with AppWorks receiving notably poorer feedback compared to the Content Server.
Deployment
OpenText Extended ECM's initial setup can be straightforward for some but complex for others, requiring significant expertise in infrastructure, networking, and software tools. Many components interact, necessitating thorough configuration and integration efforts. Deployments can range from three months to over a year, depending on complexities and use cases. Technical challenges include infrastructure requirements and the need for careful planning and iterative approaches to meet organizational needs, often demanding customized integrations and comprehensive stakeholder involvement.
Scalability
OpenText Extended ECM supports horizontal and vertical scaling, meeting different organization requirements. Users appreciate the ability to add servers and resources for improved performance, catering to thousands of users. They experience no significant issues, praising both on-premise and cloud options. OpenText architecture supports extensive applications, addressing diverse needs. Experiences vary with scalability, but many describe it as effective and scalable for their needs, adapting to performance and compliance requirements.
Stability
OpenText Extended ECM is generally considered stable, being a market leader with a strong reputation. Users report that stability can vary, often due to environmental factors. While some experience occasional issues with new releases, none are significant. Ratings range from six to eight out of ten, and performance may fluctuate based on system load and usage. Users appreciate improvements with newer versions but desire better alerting systems. Stability has been noted as consistent over long-term use.