OpenText Extended ECM Reviews

Name: OpenText Extended ECM
Brand: OpenText
Rating: 3.9 (20 reviews)

Vendor: OpenText

3.9 out of 5

20 reviews
96% willing to recommend

2,002 followers

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What is OpenText Extended ECM?

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

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OpenText Extended ECM is the #2 ranked solution in top Enterprise Content Management solutions and #11 ranked solution in top Content Collaboration Platforms. PeerSpot users give OpenText Extended ECM an average rating of 7.8 out of 10. Based on the analysis of the 20 most recent OpenText Extended ECM reviews, the overall sentiment is positive, with a sentiment score of 7.0. OpenText Extended ECM is most commonly compared to SharePoint: OpenText Extended ECM vs SharePoint. OpenText Extended ECM is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 14% of all views.

Buyer's Guide

OpenText Extended ECM

November 2024

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Featured reviews

Bala Raju

Application Development Team Lead at Accenture

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Mukesh Giri

Senior Solution Architect at Freeport LNG Development, L.P.

Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.

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Kathiravan Rajendran

Systems Admin Consultant at Pacific Life

Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping. OpenText Extended ECM helped connect our content to our business. Employees don't have to switch between applications to find the content they need. For example, if they have adapted to their front-end applications, and they don't want to change it, they can still store the content in OpenText. They can access it all from within the application they're already using, such as SAP or Microsoft Office. We can store everything in OpenText Content Server, and we can access it from the other app again.

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OpenText Extended ECM mindshare

Product category:

As of November 2024, the mindshare of OpenText Extended ECM in the Enterprise Content Management category stands at 11.4%, up from 10.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

OpenText Extended ECM features include seamless integration with various applications like SAP and SharePoint, powerful search capabilities, and robust permissions and security models. Users value its document storage, compliance, and metadata tagging for categorization. Smart Viewing offers intuitive navigation and customization options. Document workflows, retention management, and reporting are appreciated. Collaboration tools enhance productivity. Its scalability and enterprise integration capabilities make it adaptable to industry-specific needs while improving user experience with a modern interface.

"The engineering document management system is one of the most valuable features."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

Room for Improvement

OpenText Extended ECM requires improvement in its user interface, stability, and compatibility with external tools like RTC. Issues include complex architecture, performance during peak times, and limited automation capabilities. Machine learning and analytics features need enhancement for a holistic content view. Support and documentation inadequacies, along with difficulty in workflows and annotations, are challenges faced by users. Records management could be more comprehensive, and SmartUI adoption should be accelerated to replace outdated UI options.

"More out-of-the-box automation features should be added to OpenText Extended ECM."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

ROI

Users noticed significant returns using OpenText Extended ECM. The tool offers value through its robust integrations, allowing simultaneous access to documents and external data. Individuals effectively utilize it beyond basic storage, supporting business multitasking. Enterprises find it cost-effective and beneficial, achieving ROI and meeting SLAs without performance issues. Although ROI measurement is not always precise, OpenText Extended ECM consistently provides value across different areas of an organization.

Pricing

OpenText Extended ECM is described as an expensive and often confusing solution regarding pricing and licensing. While core product licensing is straightforward, additional modules complicate costs. Many organizations find it pricier than previous solutions, yet it consolidates functions and eliminates redundant tools. Expenses for integration, such as with Office 365, add to the cost. The overall investment can be justified by its capabilities, but organizations should evaluate based on their governance and required features.

"The total cost of the product will vary on the capabilities required"
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

Popular Use Cases

Organizational primary uses of OpenText Extended ECM include software development, document storage, and retention management for complex retention schedules. It helps in information governance, records management, engineering document lifecycle management, and content storage. Companies use it to build connectors for viewing documents on ServiceNow, manage tax return workflows, and enhance performance in the oil and gas industry. Businesses integrate it with internet banking, manage accounting tasks, and utilize it for drawing management and EPC transactions.

Service and Support

OpenText Extended ECM's customer service and support generally receive mixed ratings, often around seven out of ten. Response times vary, with some experiencing lengthy delays, particularly with tier-one. Expertise is highly rated when the right resource is found. However, escalating issues can be time-consuming. Users sometimes rely on intermediary vendors for effective assistance. Experiences differ significantly based on the specific platform, with AppWorks receiving notably poorer feedback compared to the Content Server.

Deployment

OpenText Extended ECM's initial setup can be straightforward for some but complex for others, requiring significant expertise in infrastructure, networking, and software tools. Many components interact, necessitating thorough configuration and integration efforts. Deployments can range from three months to over a year, depending on complexities and use cases. Technical challenges include infrastructure requirements and the need for careful planning and iterative approaches to meet organizational needs, often demanding customized integrations and comprehensive stakeholder involvement.

Scalability

OpenText Extended ECM supports horizontal and vertical scaling, meeting different organization requirements. Users appreciate the ability to add servers and resources for improved performance, catering to thousands of users. They experience no significant issues, praising both on-premise and cloud options. OpenText architecture supports extensive applications, addressing diverse needs. Experiences vary with scalability, but many describe it as effective and scalable for their needs, adapting to performance and compliance requirements.

Stability

OpenText Extended ECM is generally considered stable, being a market leader with a strong reputation. Users report that stability can vary, often due to environmental factors. While some experience occasional issues with new releases, none are significant. Ratings range from six to eight out of ten, and performance may fluctuate based on system load and usage. Users appreciate improvements with newer versions but desire better alerting systems. Stability has been noted as consistent over long-term use.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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