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ServiceNow Now Platform Reviews

Vendor: ServiceNow
4.2 out of 5
Badge Leader
110 followers
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What is ServiceNow Now Platform?

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ServiceNow Now Platform mindshare

As of February 2025, the mindshare of ServiceNow Now Platform in the Rapid Application Development Software category stands at 1.7%, up from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Rapid Application Development Software

PeerAnalyst reports

TypeTitleDate
CategoryRapid Application Development SoftwareFeb 24, 2025Download
ProductReviews, tips, and advice from real usersFeb 24, 2025Download
ComparisonServiceNow Now Platform vs Microsoft Power AppsFeb 24, 2025Download
ComparisonServiceNow Now Platform vs ServiceNowFeb 24, 2025Download
ComparisonServiceNow Now Platform vs OutSystemsFeb 24, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.211.3%92%216 interviewsAdd to research
Microsoft Power Apps3.915.7%94%92 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
19%
Government
10%
Computer Software Company
9%
Manufacturing Company
6%
Healthcare Company
6%
University
5%
Insurance Company
5%
Retailer
5%
Educational Organization
4%
Media Company
4%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Legal Firm
2%
Wholesaler/Distributor
2%
Consumer Goods Company
2%
Construction Company
2%
Outsourcing Company
2%
Non Profit
2%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Comms Service Provider
1%
Logistics Company
1%
Transportation Company
1%
Aerospace/Defense Firm
1%
Performing Arts
1%
Security Firm
1%

Compare ServiceNow Now Platform with alternative products

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ServiceNow Now Platform customers

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ServiceNow Now Platform reviews

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Fabio QUINTANILHA - PeerSpot user
IT4IT Manager at L'Oreal
Verified user of ServiceNow Now Platform
Jun 11, 2024
Allows for seamless integration and sharing of common features

Pros

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

Cons

"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations. "
Navin Jacob - PeerSpot user
CTO at a tech services company with 5,001-10,000 employees
Verified user of ServiceNow Now Platform
Apr 12, 2024
Offers ability to create custom workflows and the platform gives us a single view of where we need to optimize

Pros

"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."

Cons

"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
Find out what your peers are saying about ServiceNow Now Platform. Updated February 2025
838,769 professionals have used our research since 2012.
SiddharthZunjarrao - PeerSpot user
Associate Director at KPMG India
Verified user of ServiceNow Now Platform
Nov 26, 2024
Enables us to have significant improvements in operational efficiency

Pros

"ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. "

Cons

"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes. "
Vijay Vittal - PeerSpot user
Director, Core Engineering Services at Nike
Verified user of ServiceNow Now Platform
Mar 15, 2024
Offers a straightforward setup phase but needs to improve the support team

Pros

"It is a stable solution...It is a scalable solution."

Cons

"There are a few areas of concern when it comes to the product's support team where improvements are required."
Chris Longland - PeerSpot user
Devops Support and Guidance at Queensland Government
Verified user of ServiceNow Now Platform
Apr 8, 2024
Flexible, integrates with other tools without much difficulty, and it is easy to make changes or customizations

Pros

"The integration with other tools is pretty good."

Cons

"The UI is not intuitive."
Romy Bajaj - PeerSpot user
IT BRM - Business Operations and Functions at Pernod Ricard
Verified user of ServiceNow Now Platform
Jun 11, 2024
Integrates seamlessly with all applications, but user interface could be improved

Pros

"The solution is a seamless tool that can integrate with all applications."

Cons

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."
SYAHRIAH SALLEH - PeerSpot user
Application Support Specialist at DHL
Verified user of ServiceNow Now Platform
Jan 3, 2024
An easy-to-use tool that allows users to upgrade the software if some enhancements are required

Pros

"The tool is generally easy to use, making it a very user-friendly product."

Cons

"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
PeerSpot user
Associate Partner at a consultancy with 10,001+ employees
Verified user of ServiceNow Now Platform
Mar 14, 2024
Can be customized to the customer's specific needs, enabling semi-automatic or full automation processes

Pros

"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients. "

Cons

"ServiceNow Now Platform's technical support needs to improve. "