ServiceNow Orchestration Reviews

I am using it for the service desk. We have approximately ten thousand users in Japan. If I face any issue, I log in to the ServiceNow page and create the incident. It generates a service code and lets me know, then it's fine.

Actually, I have very limited access. If I face any issue, I just log in with the ServiceNow page and create the incident. It will generate a service code and let me know, then it's fine. Communication is better. I can directly communicate on the ServiceNow portal with engineers. They can share their views, and I can share mine.

It is useful for ServiceDesk. The entire ServiceDesk runs on ServiceNow.

It is very easily integrated into anything via, recently, its API orchestration. That works well. It is stable at times.  

ServiceNow Orchestration is like a comprehensive ticketing tool combined with processing capabilities. For instance, it's widely used in projects like HTSE bank, as well as in various mechanical-related tasks. It facilitates the completion of processes within the tool itself.

ServiceNow offers modules like ITAM, ITOM, and GRC, covering HR-related functions and more. For example, new HR processes can be automated through Orchestration. There are numerous features within ServiceNow that support various tasks and functions, although I'm most familiar with its orchestration capabilities.

Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.

We use the solution for incident management and auto-assigning tickets.

Usually, we have a team of 10 people to identify tickets and assign them to available employees. This process is now automated with the help of the solution.

I'm more of a consultant. We develop solutions and assist customers in using the platform to achieve their desired state, mainly on the consulting side.

So, the use cases vary. Clients aim for an apps foundation state for predictive monitoring and automatic remediation. ServiceNow is a major component, along with other tools.

There are many valuable features, but notably service mapping for AI ops projects. The iTerm suite is also crucial for visibility and optimization.

Our organization uses the solution as a POC for employee onboarding and offboarding, BU changes for the active directory, cloud infrastructure changes, new builds, and automation of new builds and user management for joiners or leavers. 

All 3,000 people at our organization use the solution. 

The solution effectively automates business processes. 

ServiceNow Orchestration is a cloud based solution which consists of purchasing the plugins for integration. Basically the product supports SAP and needs licensing fees for every connector. This can be expensive for the customer and limit the scalability and installation operations.

ServiceNow Orchestration has helped in the successful integration with server ticketing products. It helps to handle ITM processes, incident management and also helps in various HRM processes. Those include employee onboarding process ID creation integrated with office 365 and other HRM softwares. The installation is straightforward but challenges arise when we need to use on premise ad servers instead of Office 365 which requires middleware solutions.

The primary use case is for automation of tasks when dealing with Azure or Active Directory. It may be a password reset or a bleeding edge, adding users to a group community or changing something in Azure. It can also go to the next level of having the VM provisioning or creating a folder and giving the shared access suite. Those are the most frequently used cases. We're partners with ServiceNow and I'm the lead technical IT architect. 

There are a lot of ready to use custom orchestration packs, which you can just do a drag and put it across any of your workflows. They're pretty good features.