ServiceNow Orchestration Reviews

Name: ServiceNow Orchestration
Brand: ServiceNow
Rating: 4.1 (14 reviews)

4.1 out of 5

14 reviews
91% willing to recommend

What is ServiceNow Orchestration?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

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ServiceNow Orchestration is the #12 ranked solution in top Process Automation solutions. PeerSpot users give ServiceNow Orchestration an average rating of 8.2 out of 10. Based on the analysis of the 14 most recent ServiceNow Orchestration reviews, the overall sentiment is positive, with a sentiment score of 6.0. (Among the lowest in the category). ServiceNow Orchestration is most commonly compared to Camunda: ServiceNow Orchestration vs Camunda. ServiceNow Orchestration is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Buyer's Guide

ServiceNow Orchestration

October 2024

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Featured reviews

ShaheenKapery

Solutions Architect at Altron

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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KrishnaPrasad1

Principal Consultant at TAG

The solution is a bit rigid because it requires the completion of five steps in one direction. If you do not follow that order, you will not succeed. There is no flexibility when it comes to customer requirements. Orchestrations are very expensive and the cost overall needs to come down. The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability. For example, changes in model numbers or products are not enabled for six months to a year because they are included only with new releases.

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ServiceNow Orchestration mindshare

As of November 2024, the mindshare of ServiceNow Orchestration in the Process Automation category stands at 5.0%, up from 4.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

"It has competitive AI capabilities."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

Room for Improvement

"It is a highly complex platform to work on."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

Pricing

"Pricing is custom to every customer."
"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."