ServiceNow Orchestration enhances onboarding, de-boarding, and service provisioning, saving time. It offers easy-to-use orchestration packs and a user-friendly interface. Integration with Microsoft and other leading tools provides a competitive edge. Automating complex processes, spinning cloud services automatically, and service mapping for AI ops contribute to its value. Scalable, configurable, and well-integrated with strong integration capabilities. Data visualization, flexibility in creating workflows, and security provisioning are praised features.
- "Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
- "It is a very stable product, highly affordable."
- "It has competitive AI capabilities."
ServiceNow Orchestration requires more developer-friendly features and updated connectors for third-party tools. Users report a need for better integration and automation capabilities, including handling specific sequences and basic activities. The platform is inflexible, with a slow rate of updates, making it expensive. There is a need for improved technical support, a more user-friendly interface, and bundled offerings to reduce costs. Additionally, enhancements in automatic remediation and event monitoring are necessary. Pricing and initial setup complexities need addressing.
- "The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
- "It is a highly complex platform to work on."
- "Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."