Try our new research platform with insights from 80,000+ expert users
Smartsheet Logo

Smartsheet Reviews

Vendor: Smartsheet
4.0 out of 5
Badge Leader
380 followers
Post review

What is Smartsheet?

Featured reviews

Smartsheet mindshare

Product category:
As of January 2025, the mindshare of Smartsheet in the Project Portfolio Management category stands at 8.4%, up from 7.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Project Portfolio Management

PeerAnalyst reports

TypeTitleDate
CategoryProject Portfolio ManagementJan 10, 2025Download
ProductReviews, tips, and advice from real usersJan 10, 2025Download
ComparisonSmartsheet vs monday.comJan 10, 2025Download
ComparisonSmartsheet vs ServiceNow Strategic Portfolio ManagementJan 10, 2025Download
ComparisonSmartsheet vs Broadcom ClarityJan 10, 2025Download
Suggested products
TitleRatingMindshareRecommending
monday.com4.76.8%98%225 interviewsAdd to research
ServiceNow Strategic Portfolio Management4.012.9%96%31 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
43%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
Financial Services Firm
4%
Computer Software Company
4%
University
4%
Construction Company
3%
Retailer
2%
Non Profit
2%
Insurance Company
2%
Energy/Utilities Company
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Legal Firm
1%
Performing Arts
1%
Media Company
1%
Comms Service Provider
1%
Transportation Company
1%
Outsourcing Company
1%

Learn more about Smartsheet

Smartsheet customers

Related questions

 

Smartsheet reviews

Sort by:
MD
Business Analyst
Verified user of Smartsheet
May 31, 2022
Has customization, data pulling, and cross-functional global communication features; it's a secure solution

Pros

"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."

Cons

"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
Asma Ali - PeerSpot user
Project Manager at a government with 10,001+ employees
Verified user of Smartsheet
Jul 13, 2022
Easy to use, simple to set up, and great for non co-located environments

Pros

"The ability to update in real-time before meetings is great. "

Cons

"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. "
Find out what your peers are saying about Smartsheet. Updated December 2024
830,526 professionals have used our research since 2012.
PaulDiaz - PeerSpot user
Project Manager at Amgen
Verified user of Smartsheet
Sep 2, 2024
Needs to improve baselines and changing dates can be frustrating

Pros

"I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. "

Cons

"I want to improve baselines, predecessor-successor relationships, and the ability to use manual starts and stops while keeping relationships intact. Changing dates and durations can be convoluted, unlike in Microsoft Project. There are many things I'm used to in other software that don't happen in Smartsheet. It's offset by how easy it is to link sheets and pull data at higher levels, but figuring out why I can't change data sometimes can be frustrating. "
Ian Herzing - PeerSpot user
Resource Manager at a non-tech company with 11-50 employees
Verified user of Smartsheet
May 12, 2022
I like the workflows, automation, and low-code capabilities

Pros

"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers. "

Cons

"I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas. "
Blake Clifford - PeerSpot user
Project Manager at USCCG
Verified user of Smartsheet
Sep 2, 2022
It's cloud-based, so it's more accessible, so we don't need to worry about saving versions of the file when someone makes changes.

Pros

"Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel. "

Cons

"Smartsheet should continue to expand the spreadsheet-type functionality because it's limited currently. Most business users are familiar with Excel and Office, so Smartsheet should adopt a similar way of navigating the program. "
Ciprian Porutiu - PeerSpot user
Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited
Verified user of Smartsheet
May 6, 2022
Great dashboard, is easy to enter data, and is very reliable

Pros

"The dashboard feature is the most valuable aspect of the solution. "

Cons

"Maybe the solution could be a little bit more flexible."
Blake Clifford - PeerSpot user
Project Manager at USCCG
Verified user of Smartsheet
Oct 27, 2024
Streamlined project management with enhanced productivity and workflow efficiency

Pros

"I prefer Smartsheet for its flexibility."

Cons

"Initially, there were issues like dropdowns. Those have been overcome."
Natalija Prodanovic - PeerSpot user
Global IT PMO at a transportation company with 10,001+ employees
Verified user of Smartsheet
Dec 6, 2022
Customizable, easy to use and cheap; needs more integrations

Pros

"Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."

Cons

"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them. "