Zoom Reviews

Name: Zoom
Brand: Zoom Video Communications
Rating: 4.2 (207 reviews)

Vendor: Zoom Video Communications

4.2 out of 5

207 reviews
94% willing to recommend

394 followers

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What is Zoom?

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Get the Zoom Buyer's Guide and find out what your peers are saying about Zoom, TeamViewer, Webex and more!

Zoom is the #1 ranked solution in top Virtual Meetings solutions. PeerSpot users give Zoom an average rating of 8.4 out of 10. Zoom is most commonly compared to TeamViewer: Zoom vs TeamViewer. Zoom is popular among the midsize enterprise segment, accounting for 91% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 91% of all views.

Helped 823,795 peers since 2012

Featured reviews

AlexandruCioruta

Senior manager at Ernst & Young

I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

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Kallol Chaudhuri

Principal Consultant at Oracle

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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PradeepKumar25

Associate Manager at Tech Mahindra Limited

Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.

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Zoom mindshare

As of December 2024, the mindshare of Zoom in the Virtual Meetings category stands at 11.7%, down from 15.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

PeerAnalyst reports

Type	Title	Date
Category	Virtual Meetings	Dec 17, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 17, 2024	Download
Comparison	Zoom vs Webex	Dec 17, 2024	Download
Comparison	Zoom vs Skype for Business	Dec 17, 2024	Download
Comparison	Zoom vs Microsoft Teams	Dec 17, 2024	Download

Title	Rating	Mindshare	Recommending
TeamViewer	4.3	7.4%	91%	87 interviews Add to research
Webex	4.0	16.6%	86%	123 interviews Add to research

Valuable Features

"Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen."
"Zoom has a security feature that allows only authorized participants to join the meeting."
"Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting."

Room for Improvement

"Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes."
"The solution should include the integration of AI-based tools that could transcript or record the meetings."
"The pricing model for Zoom was not very friendly."

Pricing

"The solution is affordable."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zoom Buyer's Guide for additional reliable information.