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Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Real User
Top 5Leaderboard
Performance was good but lacks features like call history
Pros and Cons
  • "I've been on a call with around a thousand students. So, it was quite scalable."
  • "Maybe the UI could be improved a bit."

What is our primary use case?

I haven't used Zoom for personal meetings, but we used to use it at my university. A few of our clients also use Zoom, so they connect with us through it. I have a bit of experience with Zoom, but I haven't used it extensively.

I haven't been using Zoom in my organization. A few of our clients also use it.

Just for online classes. I think we can skip the interview for Zoom because I haven't used it for anything other than online classes.

What is most valuable?

Overall, the UI was fine. Performance was fine. Everything was good. I had no problems for the time I was using it.

What needs improvement?

Maybe the UI could be improved a bit. Plus, it would be helpful if all the chat history was maintained, even between calls. If I'm chatting during a call, I'd like that chat to be available later.

Zoom have some control over the number of users who can interact at a single time, but I'm not sure about the specifics.

For how long have I used the solution?

I have experience with this product. 

Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable product. I haven't faced any issues. Maybe our network stability was the issue sometimes. But Zoom itself is always stable.

What do I think about the scalability of the solution?

I've been in a call with around a thousand students. So, it was quite scalable.

How are customer service and support?

I haven't used Zoom's tech support. 

Which solution did I use previously and why did I switch?

We use Teams professionally. Personally, I've only used Zoom a couple of times.

I still prefer Teams because I'm used to it. Teams is the perfect solution if you want to collaborate on an enterprise level. I don't know if it's more expensive than Zoom, but overall, I love Teams.

I think using Teams makes more sense for me. I can create a group there, and I have access to all the tabs. Teams are better for meetings.

How was the initial setup?

Zoom setup is pretty much straightforward. I've always used Zoom through Chrome, so we didn't need to deploy it. But the overall cloud setup wasn't a challenge. It's very straightforward.

There was just one guy who has to create the calls and pay the bill. Just a single admin.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

Everything was fine. But I would rate it a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Integration Architect at Keystone Consulting
Real User
Top 20
A cloud solution for meeting with high video quality
Pros and Cons
  • "Zoom provides different background screen functionalities for privacy protection."
  • "Zoom has frequent updates, occurring every week or twice a week. This poses a significant issue because sometimes when we attempt to initiate a call, the system begins an upgrade process, taking at least 30 seconds and sometimes up to two minutes. This unscheduled upgrade can be inconvenient for users, as they must wait for the update to complete."

What is most valuable?

Most collaboration tools share common features. Recently, Zoom has increased the number of concurrent users for collaborative purposes. Previously, the limit was 50, but now it's 10,000. You can host multiple thousand people with a licensed or free version. This is beneficial because both teams and individuals can use the service. Zoom has aimed to cater to both corporate sectors, where licences are prevalent, and individuals who may be using the free version, such as students, faculty, or small to medium enterprises.

The video quality and stability of Zoom are good, but they depend on the communication network and backbone infrastructure. Sometimes, when we use Zoom and don't have a good backbone facility, there can be issues. Zoom provides different background screen functionalities for privacy protection. These are standard functions worldwide. You can opt for new backgrounds, customise settings, and establish privacy preferences. In terms of collaboration and reviewing, Zoom offers standard features similar to other collaboration tools.

What needs improvement?

Zoom has frequent updates, occurring every week or twice a week. This poses a significant issue because sometimes when we attempt to initiate a call, the system begins an upgrade process, taking at least 30 seconds and sometimes up to two minutes. This unscheduled upgrade can be inconvenient for users, as they must wait for the update to complete.

When users who don't have the plugin available, they sometimes encounter difficulties using the browser-based system. They don't need to download any additional applications for the purpose of meeting. Zoom should invest more in this area.

Secondly, the primary target customers are the enterprise or business sectors, rather than students. Microsoft is heavily targeting the business sector. However, if these users eventually adopt Zoom for educational purposes, they will need to use the same application.

For how long have I used the solution?

I have been using Zoom for 3-4 years. We are using this latest version of the solution.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is high. if you record everything, It's encrypted. It is in the Oracle database, which is a piece of mind for me that my communication, my recording should not be. Security breach should not be there. I can set all the security parameters accordingly.

200+ users are using this solution. We are using two hours a day.

I rate the solution’s scalability a seven out of ten.

Which solution did I use previously and why did I switch?

We used the Microsoft team because it is built-in hardware and is easy to manage.

How was the initial setup?

The initial setup is easy and takes very little time since It is a simple configuration. Zoom has a backend agreement with Oracle. Oracle is managing end-to-end infrastructure and cloud services of Zoom. Any user can deploy the solution depending on their expertise.
It is managed or maintained by Oracle and Zoom itself but on the client side, updates are a bit annoying.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Senior Network Associate at AMCON, Inc.
Real User
Top 5Leaderboard
Facilitates easy communication and secure remote meetings without any hindrance
Pros and Cons
  • "I like Zoom's breakout session feature."
  • "I would like to see Zoom integrated with other third-party services."

What is most valuable?

I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.

What needs improvement?

I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.

For how long have I used the solution?

I have been using Zoom since 2019.

What do I think about the stability of the solution?

Zoom is a very stable solution.

What do I think about the scalability of the solution?

Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.

How was the initial setup?

Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.

What about the implementation team?

After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.

What was our ROI?

With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.

What other advice do I have?

Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.

Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder at SMPLX
Real User
Top 5Leaderboard
A solution that is worth the money and requires its users to go through an easy setup phase
Pros and Cons
  • "The initial setup was very easy...The solution is worth the money."
  • "One of the main concerns is the difficulty of using it on your mobile device."

What is our primary use case?

I use it for everything, including my personal uses. To meet clients outside of Microsoft Teams, I use Zoom. Also, I use it for meetings in general with clients, volunteer work for meeting people across the world and trying to do different things on the platform. So, it helps me have conversations while trying to figure out how we can help other people. I don't think there's a day that I don't use them. I use it every time.

What is most valuable?

There are a lot of features in the solution. Besides the fact that you can speak with anyone from across the world, you can also see each other. Also, I really appreciate being able to record whatever is being set on Zoom, especially when I can use it for the onboarding process. So, I have such case scenarios and examples. I think that's one of the main features I love about Zoom.


What needs improvement?

I think Zoom should be introduced for the phone because we can use it on its own. I guess graphic design or the user experience they provide can be changed. The design could be changed. I find it kind of difficult to use Zoom, especially with clients and co-workers, friends and family who do not like to use Zoom on their phones because it's hard or difficult compared to a laptop. One of the main concerns is the difficulty of using it on your mobile device.

For how long have I used the solution?

I have been using Zoom since COVID started, which was 2020. I am using Zoom Version 5.14.8. I am a user of the solution.


What do I think about the stability of the solution?

The only time it lags is when we are in a bad spot for Wi-Fi, so it depends on where I'm working. Suppose I'm working at a cafe or maybe at an airport. Also, since I am a graphic web designer, if I have too much storage being taken up, it will lag to the point where I have to move things onto a different desktop so that viewing can be used. So I think that's another kind of issue that I'm having. I'm trying to figure out if that's on my side or if it is an ongoing issue at the moment.


How are customer service and support?

I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom itself contacted me. I think it had crashed once, but they had emailed me saying that if I was experiencing something, it would take about twenty-four hours to be fixed.

How was the initial setup?

The initial setup was very easy.

What was our ROI?

The solution is worth the money.

What's my experience with pricing, setup cost, and licensing?

I am paying to use the solution. I am making yearly payments. So, I am paying 250 USD a year.

Which other solutions did I evaluate?

Zoom is very efficient for everyone since it's very easy to use. Even if they don't have the app, I can send them a link to them, and it opens up. I know, for the different people that I work with, that such things may be a little bit old, and I say this because I am not tech-savvy. It's something I can rely on, and I know it is easier to use. I don't use Skype because I've never really trusted it over the years. The only other virtual meetings I used to do were on Microsoft Teams, but that's really just for, like, my budget. Zoom can be used by those who are not tech-savvy.


What other advice do I have?

To others, I would say that it is a great platform to be able to meet other people. It's a great way of communication, and we're able to get instant results. Also, it's great for the conference solution. You can share data. So, I would definitely recommend it to others for sure.

I honestly love the solution owing to how I can share my meetings and my screens. There is even a game feature we use, and it is helpful since my family is spread across the world. So I just love how we, like, really made it easier for me for people everywhere.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jaison V - PeerSpot reviewer
Assistant Manager at DP World
Real User
Free to use, reliable, and is easy to install
Pros and Cons
  • "I don't have any issues with the scalability of Zoom."
  • "I don't have any issues with the scalability of Zoom."
  • "The interface could be more user-friendly."
  • "The interface could be more user-friendly."

What is our primary use case?

I use Zoom for video calls and meetings.

What is most valuable?

Zoom is a very nice product, and we use it regularly.

What needs improvement?

The interface could be more user-friendly.

For how long have I used the solution?

I have been working with Zoom for the last three years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of Zoom.

We have more than 5,000 users in the organization.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

We are not working with any ESB solutions, we use RegData.

I work for an organization that has several teams. Each team works with several products.

Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.

How was the initial setup?

It is easy to install.

It takes a normal amount of time to download.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees required.

What other advice do I have?

If the time comes, I would recommend this solution to others who are interested in using it.

I would rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tony Ayabam - PeerSpot reviewer
CEO at Infohob
Real User
Top 5
Offers good video quality, and helps maintain a hybrid work environment
Pros and Cons
  • "The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet."
  • "For me, the only thing I'd suggest is to make the pricing more affordable."

What is our primary use case?

I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.

How has it helped my organization?

We maintain a hybrid work environment, and Zoom makes collaboration easier. 

What I like most about Zoom is its simplicity and functionality. 

It also works well here in Nigeria, even when internet connectivity isn't great.

What is most valuable?

The video quality is good. The security features are good.

The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.

What needs improvement?

For me, the only thing I'd suggest is to make the pricing more affordable.

For how long have I used the solution?

I've been using Zoom on and off for maybe three or four years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.

While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.

Which solution did I use previously and why did I switch?

I've been working with virtual meeting platforms like Webex.

I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.

I also used Zoho once.

For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.

I mainly installed Zoom because it was very popular.

How was the initial setup?

The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.

What's my experience with pricing, setup cost, and licensing?

If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.

What other advice do I have?

Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.

It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ian Wilkie - PeerSpot reviewer
Voice Design at BT - British Telecom
MSP
Has slide sharing and breakout room feature but business world adoption is lower compared to Teams
Pros and Cons
  • "I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
  • "The main issue with Zoom is its adoption in the business world compared to platforms like Teams."

What is our primary use case?

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

What is most valuable?

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

What needs improvement?

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

For how long have I used the solution?

I have been working with the product for five years.

What do I think about the stability of the solution?

I haven't faced any issues with the tool's stability.

Which solution did I use previously and why did I switch?

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

What's my experience with pricing, setup cost, and licensing?

I use the tool's free version.

What other advice do I have?

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Saurabh Bhansali - PeerSpot reviewer
Head of IT at Venus Jewel
Real User
Top 5Leaderboard
Secure, has helpful features, and enables users to communicate with colleagues from all over the world
Pros and Cons
  • "The product quality is very good."
  • "The tool must enhance the features it provides."

What is our primary use case?

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

What is most valuable?

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

What needs improvement?

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The tool’s stability is very good.

How was the initial setup?

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It costs $15 a year.

Which other solutions did I evaluate?

Zoom and Webex are good products.

What other advice do I have?

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user