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MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
Real User
Flexible meetings, overall good features and capabilities
Pros and Cons
  • "I have been satisfied with the features and capability of Zoom."
  • "Zoom could improve by increasing the time limitation in the free version."

What is our primary use case?

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

What is most valuable?

I have been satisfied with the features and capability of Zoom.

What needs improvement?

Zoom could improve by increasing the time limitation in the free version.

For how long have I used the solution?

I have been using Zoom for years.

Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

How are customer service and support?

I have not used the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Microsoft Teams.

How was the initial setup?

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

What's my experience with pricing, setup cost, and licensing?

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jaison V - PeerSpot reviewer
Assistant Manager at DP World
Real User
Free to use, reliable, and is easy to install
Pros and Cons
  • "I don't have any issues with the scalability of Zoom."
  • "I don't have any issues with the scalability of Zoom."
  • "The interface could be more user-friendly."
  • "The interface could be more user-friendly."

What is our primary use case?

I use Zoom for video calls and meetings.

What is most valuable?

Zoom is a very nice product, and we use it regularly.

What needs improvement?

The interface could be more user-friendly.

For how long have I used the solution?

I have been working with Zoom for the last three years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of Zoom.

We have more than 5,000 users in the organization.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

We are not working with any ESB solutions, we use RegData.

I work for an organization that has several teams. Each team works with several products.

Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.

How was the initial setup?

It is easy to install.

It takes a normal amount of time to download.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees required.

What other advice do I have?

If the time comes, I would recommend this solution to others who are interested in using it.

I would rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
Senior Manager at RP Sanjiv Goenka Group
Real User
Easy to set up, hosts remote meetings well, and is very stable
Pros and Cons
  • "The initial setup is quick and easy."
  • "Zoom could be more secure."

What is our primary use case?

We primarily use the solution for holding virtual meetings. 

What is most valuable?

The solution is good for remote, virtual meetings.

The solution is quite stable. 

The scalability is good.

The initial setup is quick and easy.

What needs improvement?

Zoom could be more secure. In one of the meetings, we found out the meeting was automatically getting recorded. That's not good. 

There are certain things that could definitely be avoided.

For how long have I used the solution?

I've been using the solution for a few years. 

What do I think about the stability of the solution?

The stability overall is pretty good. There aren't really bugs or glitches. It doesn't crash or freeze. The performance is good.

What do I think about the scalability of the solution?

I've found the solution to be very scalable. If a company needs to expand it, it can do so.

Typically, we use Zoom if a vendor wants to. For example, if somebody sends across their meeting request via Zoom, we will use that. As far as our organization's users are concerned, it's used much less. We have 200 to 500 people that use it internally. Not more than that.

We don't plan to increase usage, as we already use WebEx, and we prefer not to double up on virtual meeting platforms. 

How are customer service and support?

I've never contacted Zoom's technical support. I cannot speak to how helpful or responsive they are in general. 

Which solution did I use previously and why did I switch?

I'm also using WebEx. We use Zoom and WebEx in parallel. We also have used Google Meet.

We tend to use Zoom when our vendors set up the meeting and it is something they prefer. When we set up meetings ourselves, we tend to use either WebEx or Google Meet.

How was the initial setup?

As a cloud-based solution, the installation is very simple and straightforward. it's easy. It's not difficult. 

The deployment just takes a few minutes. 

What's my experience with pricing, setup cost, and licensing?

We do not have any subscriptions with Zoom. 

What other advice do I have?

As a cloud-based solution, we are always on the latest version. 

I'd rate the product at a seven out of ten. 

I would recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at a tech vendor with 10,001+ employees
MSP
The Whiteboard feature enables meetings in which everyone can join to type, draw, and write
Pros and Cons
  • "Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
  • "They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

What is our primary use case?

We use Zoom for our internal meetings and meetings with customers. We also use this platform for our training programs. For internal meetings, we use it through our internal network. For the training, we use the public network. Since we have the COVID-19 situation, we cannot have a meeting or training face to face, so we select this platform instead of Skype for Business which lacks features we expected and has a slow network. Mostly, our meeting size might be 3 to 20, and the training might be 10 to more than 100 people. 

How has it helped my organization?

Showing our faces helps this COVID-19 circumstance to feel that we are not alone and we can easily access and communicate with each other. We do not have a limitation for our communication. We can communicte with each other anywhere and anythime. However, we have a security issue and cannot use some of the features from our company network. One example is that we cannot share the internal use only files because the file sharing feature through our network cannot use it. That made us choose another platform. 

What is most valuable?

Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.

Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.

Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.

What needs improvement?

Security is the biggest concern issue right now, otherwise, we cannot use this platform in our organization. That situation will affect our meeting and training infrastructure. Our use is not only communication but also sharing useful documents and ideas.

They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features.

We need features like a dashboard type for the whiteboard. After moving to the breakout room, they can write or create some outputs on the whiteboard. However, after moving back to the main room, they cannot share the outputs. If it is a text, we might paste and copy but it is not user-friendly.

For how long have I used the solution?

I have been using Zoom for one month. 

Which solution did I use previously and why did I switch?

We are considering some of them like WebEx, MS Teams because it solves our issues.

What's my experience with pricing, setup cost, and licensing?

The use case and size will matter to the organization.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network & Cyber Security Specialist at HKICL
Real User
Top 5
Provides recording functionality but needs to improve the overall stability
Pros and Cons
  • "The product's initial setup phase was easy."
  • "The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."

What is our primary use case?

I use the solution for our company's meetings and to hold sessions with our vendors.

What is most valuable?

The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.

What needs improvement?

The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings.

I want to improve the tool's presentation part to be more user-friendly so that users can add notes to the presentations presented via the product.

For how long have I used the solution?

I have been using Zoom for four years. I use the solution's latest version. I am an end user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a six out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Over 200 people can join in a single meeting via Zoom.

There are over 100 people in my company who use Zoom.

The product is used twice a week in my company. My company does not plan to expand the use of the solution.

Which solution did I use previously and why did I switch?

I have experience with Microsoft Teams. I started to use Zoom in my company to meet the host requirements.

How was the initial setup?

The product's initial setup phase was easy. I rate the product's setup phase an eight on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud services managed by Zoom.

Users can join meetings using Zoom's business account in less than ten minutes.

What other advice do I have?

Speaking about Zoom's impact on our company's team collaboration, I would say that my organization has been holding live meetings rather than virtual meetings. The product is helpful for holding huge meetings with people from different locations. The tool offered flexibility with the meetings.

The breakout room feature hasn't had an impact on our company's meeting experience.

My company doesn't have to maintain the product.

My company has not integrated Zoom with other platforms or tools.

I would suggest others consider their organizations network traffic requirements and bandwidth offered before installing Zoom to avoid stability issues.

I recommend the product to others.

I rate the overall tool a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Team Leader at Elbit Systems Ltd
Real User
A stable tool to hold virtual meetings that also helps with its file extraction capabilities
Pros and Cons
  • "It is a scalable solution."
  • "Zoom's stability is an area with certain shortcomings that need improvement."

What is our primary use case?

I use Zoom for virtual meetings and video communication.

What is most valuable?

Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.

What needs improvement?

Zoom's stability is an area with certain shortcomings that need improvement.

For how long have I used the solution?

I have been using Zoom for three to five years.

What do I think about the scalability of the solution?

It is a scalable solution.

I am unsure about the number of users who use Zoom in my company.

How are customer service and support?

I have never used the solution's technical support.

Which other solutions did I evaluate?

I don't think my company evaluated other options in the market before choosing Zoom.

What other advice do I have?

I recommend the solution to those planning to use it.

I rate the overall solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
lecture at Poltekkes jakarta 2
Real User
Easy to set up, friendly and helpful support, provides functionality for recording meetings
Pros and Cons
  • "Zoom is very easy to set up. You simply download it and use it."
  • "Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product."

What is our primary use case?

We use Zoom in my office for virtual meetings.

We use it to attend meetings while at the office, from home, from the car, or from the hotel. It is a good solution for online meetings and in general, virtual communications.

What is most valuable?

It has a feature that allows you to store the recording of a meeting, which is good.

What needs improvement?

Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the scalability of the solution?

This is a scalable product, although a Zoom meeting can only have 1,000 attendees. We have approximately 400 people that use it.

We have to evaluate it further before deciding whether we will increase our usage.

How are customer service and support?

I have been in contact with technical support and it is good. They are very friendly.

Which solution did I use previously and why did I switch?

We used another video conferencing solution for approximately two months.

How was the initial setup?

Zoom is very easy to set up. You simply download it and use it.

If you have any confusion, you can get information about setting it up from YouTube or Google. It's very easy.

What about the implementation team?

I deployed it myself. No technical team is needed for deployment.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee.

What other advice do I have?

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Partner & Founder at Dabahn
Real User
Easy to set up, simple to use, and very intuitive
Pros and Cons
  • "The setup is rather simple and straightforward."
  • "It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."

What is our primary use case?

We primarily use the solution for meeting with clients.

What is most valuable?

Zoom is very familiar. It's intuitive. It has all of the features you would expect from the other popular conferencing options. 

It's easy to use.

The setup is rather simple and straightforward. 

What needs improvement?

It's not really the fault of the product, however, the internet connectivity can sometimes be an issue.

The splitting of the speaker can be frustrating. When you're talking to folks from the presentation, being able to move them around to different screens would be useful. With Zoom, everyone stays on one screen.

For how long have I used the solution?

We've used the solution for a while. 

What do I think about the scalability of the solution?

While we only have about 20 people that use Zoom, we have clients that have tens of thousands of users on the product.

The solution seems to be scalable. We haven't had any issues with scaling as needed. You can add or remove people easily.

How are customer service and support?

I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to them. 

How was the initial setup?

There are no issues with the initial setup. It's very easy. I wouldn't describe it as difficult or complex. 

What's my experience with pricing, setup cost, and licensing?

I don't even know what it costs. Someone takes care of that for us.

What other advice do I have?

We're customers and end-users. We don't have a partnership with Zoom.

We are using the most up-to-date version of the solution. 

I'd rate the solution at a nine out of ten. It works well for us and we never have any issues. There are no complaints. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user