I join meetings via Zoom only when someone sends me a link to join it. I don't use it actively. I use Zoom to attend general meetings with my company's suppliers or customers.
Head of technical and projects at BI Dynamics Pty Ltd
A tool with a free version and a deployment phase that takes around two minutes
Pros and Cons
- "Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom."
- "When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see."
What is our primary use case?
What is most valuable?
I hardly use Zoom. I just connect to Zoom and attend the meeting of whoever has set it up for me on Zoom. There isn't something that I like particularly about Zoom.
What needs improvement?
Some windows on Zoom can look hidden. When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see. I operate on a macOS, where the chat window is not immediately available when I join a meeting. In general, Zoom's UI needs improvement.
The appearance of important windows in Zoom, especially the chat window, is an area that needs improvement.
For how long have I used the solution?
I have experience with Zoom. I am just a user of the solution.
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What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
My company has around five users of Zoom.
How are customer service and support?
I never had a reason to use the solution's technical support.
Which solution did I use previously and why did I switch?
In our company, we normally use Microsoft Teams, but we use Zoom whenever there is a client that requires us to be on a call via Zoom.
How was the initial setup?
I carried out the setup phase of Zoom a couple of years ago, so I don't remember whether its procedure was complex or straightforward.
The deployment phase of Zoom took two minutes to be completed.
Regarding the deployment process, I just downloaded the Zoom installation file and pressed the install option to install Zoom on my system.
What about the implementation team?
I managed the installation phase of Zoom in our company.
What's my experience with pricing, setup cost, and licensing?
I use Zoom's free version.
What other advice do I have?
Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom.
I rate the overall solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Analyst at Link3 Technologies
Useful to hold virtual meetings, but video quality needs improvement
Pros and Cons
- "It is a stable solution."
- "In Zoom meetings, video quality is an area of concern where improvements are required."
What is our primary use case?
I deal with Zoom as a solution that my company provides to its clients. Basically, my company sells Zoom to clients.
Zoom is a good product, and there are no limitations when you plan to include lots of members. Basically, I haven't directly handled Zoom's consoles and other areas, so I won't be able to tell you all the details regarding the tool. I want to tell you Zoom is a good product for remote meetings and conferences.
What needs improvement?
In Zoom meetings, video quality is an area of concern where improvements are required.
For how long have I used the solution?
I have experience with Zoom. My company is a reseller of Zoom.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The scalability of the product depends on the licensing model a user chooses for his company. I am not very experienced with the scalability features of the product.
My company has sold the product to two customers.
Which solution did I use previously and why did I switch?
In our company, we use Microsoft Teams for our internal and external meetings.
Previously, I used Webex.
How was the initial setup?
The product can be deployed on the cloud. Zoom provides a cloud console, and the user needs to log in to it to activate the licenses. After the licenses are activated, the admin user can create user credentials and passwords for the person who will be the admin, and then it gets shared with that person who can arrange meetings on the tool.
The solution is deployed on the cloud. Deploying the product on an on-premises model may take some time, considering that some hardware devices are involved in the process.
It didn't take much time to deploy the product.
What was our ROI?
Zoom's ability to allow its users to hold virtual meetings is valuable for our company. It helps to hold a lot of regular meetings with team members who are located outside the company's headquarters. Before the invention of Zoom, employees were forced to come to the office to attend meetings. Zoom saves money by eliminating the need for employees to spend money on travel costs and the costs of holding meetings in the head office.
What other advice do I have?
In terms of reliability, I haven't heard about any recommendations from the clients who use the tool. I think it is better for a regular user of Zoom to speak about the product since only such a person can provide more details regarding whether the tool is good or bad. If you want to know about Zoom from my perspective, I think that I can't give you much information related to the solution.
When I join Zoom meetings, especially the external ones, I feel that the video quality is okay. I rate the tool's video quality a seven and a half out of ten when compared to Webex.
Though I haven't thought about the sound quality offered by Zoom, I feel it is okay.
During multiple conference calls, Zoom, Microsoft Teams, and Webex post different limitations in terms of screen sharing and presentation capabilities.
I would recommend that instead of Zoom, others can also use Webex and Microsoft Teams.
I know that nowadays, Zoom is securing their communication in the area of conferencing, specifically video conferencing.
Others can use Zoom if they want to use it.
I rate the tool a seven and a half out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,020 professionals have used our research since 2012.
Provides recording functionality but needs to improve the overall stability
Pros and Cons
- "The product's initial setup phase was easy."
- "The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."
What is our primary use case?
I use the solution for our company's meetings and to hold sessions with our vendors.
What is most valuable?
The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.
What needs improvement?
The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings.
I want to improve the tool's presentation part to be more user-friendly so that users can add notes to the presentations presented via the product.
For how long have I used the solution?
I have been using Zoom for four years. I use the solution's latest version. I am an end user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a six out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Over 200 people can join in a single meeting via Zoom.
There are over 100 people in my company who use Zoom.
The product is used twice a week in my company. My company does not plan to expand the use of the solution.
Which solution did I use previously and why did I switch?
I have experience with Microsoft Teams. I started to use Zoom in my company to meet the host requirements.
How was the initial setup?
The product's initial setup phase was easy. I rate the product's setup phase an eight on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud services managed by Zoom.
Users can join meetings using Zoom's business account in less than ten minutes.
What other advice do I have?
Speaking about Zoom's impact on our company's team collaboration, I would say that my organization has been holding live meetings rather than virtual meetings. The product is helpful for holding huge meetings with people from different locations. The tool offered flexibility with the meetings.
The breakout room feature hasn't had an impact on our company's meeting experience.
My company doesn't have to maintain the product.
My company has not integrated Zoom with other platforms or tools.
I would suggest others consider their organizations network traffic requirements and bandwidth offered before installing Zoom to avoid stability issues.
I recommend the product to others.
I rate the overall tool a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager IT Affiliate Delivery and Service Management at a manufacturing company with 10,001+ employees
Cost-effective, straightforward to install, and works reliably for casual meetings
Pros and Cons
- "Zoom is stable and I haven't had any problems with it."
- "The security can be improved because this is one of the reasons that my organization prefers to use Skype."
What is our primary use case?
My role in the company involves the infrastructure domain, and in this position, I use Zoom for video conferencing. I also use Zoom at home for meetings.
What needs improvement?
The security can be improved because this is one of the reasons that my organization prefers to use Skype. There are concerns about security.
For how long have I used the solution?
I have been using Zoom for perhaps three years.
What do I think about the stability of the solution?
Zoom is stable and I haven't had any problems with it.
What do I think about the scalability of the solution?
Two of us at home use this product, and we don't expect our usage to increase. Nobody is needed for maintenance because none is required.
I cannot discuss the number of users that we have in my organization.
How are customer service and support?
I have never had a problem that required me to contact technical support.
Which solution did I use previously and why did I switch?
I also have experience with using Skype for Business. I use that solution more in my organization, and use Zoom more for personal communications.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
I am using the free version, so I don't pay anything to use it.
What other advice do I have?
I don't use Zoom on a daily basis but in general, I'm satisfied with it. This is a product that I recommend, although I'm using it casually and as such, I don't have high expectations.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Research Associate at LearningMate
Good quality, offers screen-sharing, and the interface is easy to use
Pros and Cons
- "The most valuable feature is push notifications"
- "They should consider increasing the time limits for free users."
What is our primary use case?
The primary use case of this solution is for video calling, web, and group meetings.
What is most valuable?
The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational meeting.
For personal meetings, the screen-sharing and the quality of the video is great.
The interface is easy to understand, and easy to use.
What needs improvement?
For those who cannot purchase the ID, they have a time limit of 40 minutes. They should consider increasing the time limits for free users.
I am from India, and here we have students who are using Zoom for their college classes or science classes. If they would increase the video times then it would increase their market size. Once they have more time, they can use it more often and could possibly decide to purchase the paid version.
The backgrounds are a bit dull. I would like to see some improvements made to the backgrounds that are available.
For how long have I used the solution?
We started using the free version of Zoom a year ago, but only just made the official purchase one month ago.
We have been using the Business Zoom in full for the last month.
What do I think about the stability of the solution?
It's a stable solution. We don't have any issues connecting.
What do I think about the scalability of the solution?
This solution is scalable.
We have 500 employees who are using it. It is being used extensively in our organization right now as everyone is working from remote locations.
In India, the COVID lockdown is increasing every month. The chances are that we will be increasing our account users.
How are customer service and technical support?
I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if we have any issues.
Which solution did I use previously and why did I switch?
Previously we were using Join Me. The interface was poor and we were having many issues during web calls and group meetings. We switched to using Zoom and the experience has been very good.
We have also used Skype, Skype for Business, and some other tools. Zoom is easier.
I have used Hangouts Meet and when you increase users the video quality deteriorates and you will face many issues.
What's my experience with pricing, setup cost, and licensing?
There is a free version available with time limits.
What other advice do I have?
Depending on the company budget, this would be a great solution to use. It's user-friendly and the video quality is very good. The bandwidth it requires is good, and you can continue with your meetings without any issues.
Compared to other products on the market, this is a very good solution. There are very few options available that have a good interface that is easy to use and understand with good video calling.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President of It Operations at a computer software company with 51-200 employees
Compared to GoToMeeting Google Duo, Google Hangouts, and TeamViewer, I find that Zoom is generally more stable, easier to use and has more features
Pros and Cons
- "Zoom is stable and easy to use."
- "When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
What is our primary use case?
We use this solution for video conferencing.
What is most valuable?
The video conferencing is very smooth and it is easy to share content.
Zoom is stable and easy to use.
What needs improvement?
When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen. Instead, we have to scroll to another screen. It would be nice if we could resize the frame.
For how long have I used the solution?
We have been using Zoom for two weeks.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
This is a scalable video conferencing product. We have 278 users and I have tried having 70 people in a single conference, which worked well.
Which solution did I use previously and why did I switch?
In addition to Zoom, we also use Webex. I have found that sharing material is much easier in Zoom. In fact, we tried using Webex with our partner and they could not share material but with Zoom, they could do it.
What's my experience with pricing, setup cost, and licensing?
There is a 40-minute time limit when you use the basic version, which is free. The limit is for meetings with three or more people.
Which other solutions did I evaluate?
I have tried several solutions including Google Duo, Google Hangouts, GoToMeeting, and TeamViewer. I find that Zoom is generally more stable and easier to use than other solutions, and it also has more features.
What other advice do I have?
My advice to anybody who is considering this solution is to try the basic version for free. I highly recommend it.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at Kapylon
Helps increase productivity by allowing online collaboration through video calls
Pros and Cons
- "Zoom has a security feature that allows only authorized participants to join the meeting."
- "The solution should include the integration of AI-based tools that could transcript or record the meetings."
What is our primary use case?
We use the solution to conduct online meetings and video calls.
How has it helped my organization?
The solution helps increase productivity by allowing online collaboration and conducting video calls.
What is most valuable?
The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.
What needs improvement?
The solution should include the integration of AI-based tools that could transcript or record the meetings.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a pretty stable solution.
I rate the solution’s stability ten out of ten.
What do I think about the scalability of the solution?
Pretty much everybody in our organization uses the solution once a few days.
I rate the solution’s scalability ten out of ten.
Which solution did I use previously and why did I switch?
We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.
How was the initial setup?
First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What was our ROI?
The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.
What other advice do I have?
I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.
Overall, I rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 19, 2024
Flag as inappropriateSolution Architect at shro systems
Useful for virtual meetings and training sessions where instructors can teach thousands of people
Pros and Cons
- "The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users."
- "The tool could be more user-friendly, especially for finding options to present screens."
What is our primary use case?
I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.
What is most valuable?
The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.
What needs improvement?
The tool could be more user-friendly, especially for finding options to present screens.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I'd rate Zoom's stability as ten out of ten.
What do I think about the scalability of the solution?
For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.
Which solution did I use previously and why did I switch?
Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.
How was the initial setup?
I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate Zoom a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 18, 2024
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