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Md. Al Imran Chowdhury - PeerSpot reviewer
Cyber Security Analyst at Link3 Technologies
Real User
Top 5Leaderboard
Useful to hold virtual meetings, but video quality needs improvement
Pros and Cons
  • "It is a stable solution."
  • "In Zoom meetings, video quality is an area of concern where improvements are required."

What is our primary use case?

I deal with Zoom as a solution that my company provides to its clients. Basically, my company sells Zoom to clients.

Zoom is a good product, and there are no limitations when you plan to include lots of members. Basically, I haven't directly handled Zoom's consoles and other areas, so I won't be able to tell you all the details regarding the tool. I want to tell you Zoom is a good product for remote meetings and conferences.

What needs improvement?

In Zoom meetings, video quality is an area of concern where improvements are required.

For how long have I used the solution?

I have experience with Zoom. My company is a reseller of Zoom.

What do I think about the stability of the solution?

It is a stable solution.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability of the product depends on the licensing model a user chooses for his company. I am not very experienced with the scalability features of the product.

My company has sold the product to two customers.

Which solution did I use previously and why did I switch?

In our company, we use Microsoft Teams for our internal and external meetings.

Previously, I used Webex.

How was the initial setup?

The product can be deployed on the cloud. Zoom provides a cloud console, and the user needs to log in to it to activate the licenses. After the licenses are activated, the admin user can create user credentials and passwords for the person who will be the admin, and then it gets shared with that person who can arrange meetings on the tool.

The solution is deployed on the cloud. Deploying the product on an on-premises model may take some time, considering that some hardware devices are involved in the process.

It didn't take much time to deploy the product.

What was our ROI?

Zoom's ability to allow its users to hold virtual meetings is valuable for our company. It helps to hold a lot of regular meetings with team members who are located outside the company's headquarters. Before the invention of Zoom, employees were forced to come to the office to attend meetings. Zoom saves money by eliminating the need for employees to spend money on travel costs and the costs of holding meetings in the head office.

What other advice do I have?

In terms of reliability, I haven't heard about any recommendations from the clients who use the tool. I think it is better for a regular user of Zoom to speak about the product since only such a person can provide more details regarding whether the tool is good or bad. If you want to know about Zoom from my perspective, I think that I can't give you much information related to the solution.

When I join Zoom meetings, especially the external ones, I feel that the video quality is okay. I rate the tool's video quality a seven and a half out of ten when compared to Webex.

Though I haven't thought about the sound quality offered by Zoom, I feel it is okay.

During multiple conference calls, Zoom, Microsoft Teams, and Webex post different limitations in terms of screen sharing and presentation capabilities.

I would recommend that instead of Zoom, others can also use Webex and Microsoft Teams.

I know that nowadays, Zoom is securing their communication in the area of conferencing, specifically video conferencing.

Others can use Zoom if they want to use it.

I rate the tool a seven and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Senior Research Associate at LearningMate
Real User
Good quality, offers screen-sharing, and the interface is easy to use
Pros and Cons
  • "The most valuable feature is push notifications"
  • "They should consider increasing the time limits for free users."

What is our primary use case?

The primary use case of this solution is for video calling, web, and group meetings.

What is most valuable?

The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational meeting. 

For personal meetings, the screen-sharing and the quality of the video is great.

The interface is easy to understand, and easy to use.

What needs improvement?

For those who cannot purchase the ID, they have a time limit of 40 minutes. They should consider increasing the time limits for free users.

I am from India, and here we have students who are using Zoom for their college classes or science classes. If they would increase the video times then it would increase their market size. Once they have more time, they can use it more often and could possibly decide to purchase the paid version.

The backgrounds are a bit dull. I would like to see some improvements made to the backgrounds that are available.

For how long have I used the solution?

We started using the free version of Zoom a year ago, but only just made the official purchase one month ago.

We have been using the Business Zoom in full for the last month.

What do I think about the stability of the solution?

It's a stable solution. We don't have any issues connecting.

What do I think about the scalability of the solution?

This solution is scalable.

We have 500 employees who are using it. It is being used extensively in our organization right now as everyone is working from remote locations.

In India, the COVID lockdown is increasing every month. The chances are that we will be increasing our account users.

How are customer service and technical support?

I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if we have any issues.

Which solution did I use previously and why did I switch?

Previously we were using Join Me. The interface was poor and we were having many issues during web calls and group meetings. We switched to using Zoom and the experience has been very good.

We have also used Skype, Skype for Business, and some other tools. Zoom is easier.

I have used Hangouts Meet and when you increase users the video quality deteriorates and you will face many issues.

What's my experience with pricing, setup cost, and licensing?

There is a free version available with time limits.

What other advice do I have?

Depending on the company budget, this would be a great solution to use. It's user-friendly and the video quality is very good. The bandwidth it requires is good, and you can continue with your meetings without any issues.

Compared to other products on the market, this is a very good solution. There are very few options available that have a good interface that is easy to use and understand with good video calling.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Roni Wijaya - PeerSpot reviewer
Vice President of It Operations at a computer software company with 51-200 employees
Real User
Top 5
Compared to GoToMeeting Google Duo, Google Hangouts, and TeamViewer, I find that Zoom is generally more stable, easier to use and has more features
Pros and Cons
  • "Zoom is stable and easy to use."
  • "When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."

What is our primary use case?

We use this solution for video conferencing.

What is most valuable?

The video conferencing is very smooth and it is easy to share content.

Zoom is stable and easy to use.

What needs improvement?

When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen. Instead, we have to scroll to another screen. It would be nice if we could resize the frame.

For how long have I used the solution?

We have been using Zoom for two weeks.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

This is a scalable video conferencing product. We have 278 users and I have tried having 70 people in a single conference, which worked well.

Which solution did I use previously and why did I switch?

In addition to Zoom, we also use Webex. I have found that sharing material is much easier in Zoom. In fact, we tried using Webex with our partner and they could not share material but with Zoom, they could do it.

What's my experience with pricing, setup cost, and licensing?

There is a 40-minute time limit when you use the basic version, which is free. The limit is for meetings with three or more people.

Which other solutions did I evaluate?

I have tried several solutions including Google Duo, Google Hangouts, GoToMeeting, and TeamViewer. I find that Zoom is generally more stable and easier to use than other solutions, and it also has more features.

What other advice do I have?

My advice to anybody who is considering this solution is to try the basic version for free. I highly recommend it.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vanita Sood - PeerSpot reviewer
Project Manager at Kapylon
Real User
Top 20
Helps increase productivity by allowing online collaboration through video calls
Pros and Cons
  • "Zoom has a security feature that allows only authorized participants to join the meeting."
  • "The solution should include the integration of AI-based tools that could transcript or record the meetings."

What is our primary use case?

We use the solution to conduct online meetings and video calls.

How has it helped my organization?

The solution helps increase productivity by allowing online collaboration and conducting video calls.

What is most valuable?

The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.

What needs improvement?

The solution should include the integration of AI-based tools that could transcript or record the meetings.

For how long have I used the solution?

I have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a pretty stable solution.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

Pretty much everybody in our organization uses the solution once a few days.

I rate the solution’s scalability ten out of ten.

Which solution did I use previously and why did I switch?

We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.

How was the initial setup?

First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

What was our ROI?

The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.

What other advice do I have?

I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.

Overall, I rate the solution ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Julius Mboya - PeerSpot reviewer
Chief technical officer at Solvezy Technology Kenya Limited
Real User
Top 5Leaderboard
Provides whiteboard control and managing how attendees join the meeting
Pros and Cons
  • "Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting."
  • "The pricing model for Zoom was not very friendly."

What is our primary use case?

It was an enterprise subscription primarily intended for tech companies supporting us. We mainly used Zoom, and at some point, our management also acquired a Zoom subscription specifically for manager meetings.

How has it helped my organization?

It has been rolling out exciting features that enhance collaboration and simplify meeting scheduling and management. Zoom was quite effective until a security issue arose, which caused some users to leave. However, they quickly addressed the problem, which can happen with any technology. Overall, Zoom has introduced many features that align well with current market needs for meetings and collaboration.

What is most valuable?

Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting. 

What needs improvement?

The pricing model for Zoom was not very friendly.

For how long have I used the solution?

I have been using Zoom for last ten years.

What do I think about the stability of the solution?

Zoom is very stable and it's also very lightweight. It really doesn't consume a lot of bandwidth.

What do I think about the scalability of the solution?

I rate the solution’s scalability a nine out of ten.

How was the initial setup?

The initial setup was easy and takes 10 minutes to complete.

To deploy, the first thing is subscription, so you have to go and register. Then once you're registered, it’ll send an activation link. Once you activate you download Zoom, log in, and move on.

What was our ROI?

When evaluating return on investment, two key factors come to mind. First is having ample storage, which allows you to share and retain meeting information for future reference, making it a valuable asset. Second is pricing, which is crucial for aligning the solution with your budget and ensuring it offers good value for the cost.

What other advice do I have?

For those seeking a versatile option, Zoom is a strong competitor in the market. While there are many products to explore, Zoom stands out as a solid choice. It offers excellent security features, including comprehensive controls for connections, streaming, recording, and sharing information. Since addressing a previous breach, Zoom has maintained robust security. Overall, its security support is commendable, and it continues to be a reliable solution

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Shriniwas Badgu - PeerSpot reviewer
Solution Architect at shro systems
Real User
Top 10
Useful for virtual meetings and training sessions where instructors can teach thousands of people
Pros and Cons
  • "The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users."
  • "The tool could be more user-friendly, especially for finding options to present screens."

What is our primary use case?

I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.

What is most valuable?

The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.

What needs improvement?

The tool could be more user-friendly, especially for finding options to present screens.

For how long have I used the solution?

I have been using the solution for six to seven years. 

What do I think about the stability of the solution?

I'd rate Zoom's stability as ten out of ten.

What do I think about the scalability of the solution?

For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.

Which solution did I use previously and why did I switch?

Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.

How was the initial setup?

I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. 

What other advice do I have?

Overall, I would rate Zoom a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1819068 - PeerSpot reviewer
Director at a consultancy with 1,001-5,000 employees
Real User
Easy to use and has a good screen-sharing feature, but setting up and understanding the tool takes time
Pros and Cons
  • "The product is easy to use."
  • "Setting up and understanding the tool takes time."

What is our primary use case?

I use the solution for meetings, leadership coaching, and leadership development. Sometimes, I use it for setting up team meetings and progress meetings for projects.

What is most valuable?

If we're leading groups, we can set up the tool for different environments. We can use the product for communication, presentation, and integration. The screen-sharing feature is easy to use. It is very helpful. We must be careful about what we are sharing. It also depends on the user of the tool, how they set it up, and the quality of the person using it. The product is easy to use. I’m happy with the solution for general use.

What needs improvement?

Initially, it takes a little time to figure out how to set up the tool for screen sharing and collaboration. Setting up and understanding the tool takes time. The product must provide more information to protect the users. They must know when they are visible and have a clear view when they are on.

Before the screen sharing starts, the product must confirm with the user whether they want to share their data, documents, or the screen. There must be more reminders. It might be annoying for some people, but it would help protect the privacy of the users.

For how long have I used the solution?

I have been using the solution for some years.

How was the initial setup?

It was not difficult to initially set up the tool.

Which other solutions did I evaluate?

Microsoft Teams is a more professional environment. It is useful for normal meetings and quick communications on a day-to-day basis in a professional environment. It is good. It is a little bit more complex and has a little bit more options than Zoom. It needs more qualified people who are used to working in a complex environment.

What other advice do I have?

I work internationally. I have international contacts in Germany, Switzerland, and the Netherlands. It's a normal tool I use. I use it two times a month. If we have good communication around it and good preparation, the tool is quite good to use. I have technical experience. I have worked in many environments, so I do not hesitate to try and figure it out. Overall, I rate the product a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Leader at Elbit Systems Ltd
Real User
A stable tool to hold virtual meetings that also helps with its file extraction capabilities
Pros and Cons
  • "It is a scalable solution."
  • "Zoom's stability is an area with certain shortcomings that need improvement."

What is our primary use case?

I use Zoom for virtual meetings and video communication.

What is most valuable?

Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.

What needs improvement?

Zoom's stability is an area with certain shortcomings that need improvement.

For how long have I used the solution?

I have been using Zoom for three to five years.

What do I think about the scalability of the solution?

It is a scalable solution.

I am unsure about the number of users who use Zoom in my company.

How are customer service and support?

I have never used the solution's technical support.

Which other solutions did I evaluate?

I don't think my company evaluated other options in the market before choosing Zoom.

What other advice do I have?

I recommend the solution to those planning to use it.

I rate the overall solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user