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Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence
Real User
Simple to install, but the stability and security could be improved
Pros and Cons
  • "The initial setup is straightforward."
  • "The voice quality could improve, and there are issues with the background."

What is our primary use case?

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

How has it helped my organization?


What needs improvement?

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

For how long have I used the solution?

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.

What do I think about the stability of the solution?

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

What do I think about the scalability of the solution?

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

Which solution did I use previously and why did I switch?

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are both free and paid versions available.

Which other solutions did I evaluate?

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

What other advice do I have?

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marcelo Sena - PeerSpot reviewer
Business and Solutions Development Manager at a comms service provider with 201-500 employees
Real User
Fast, easy to set up, and offers meeting recording capabilities
Pros and Cons
  • "The initial setup is easy."
  • "I can't speak to any missing features."

What is our primary use case?

We primarily use the solution for digital meetings. 

What is most valuable?

We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.

It's a quick product. It's fast.

It meets my needs. It's good, in general.

The initial setup is easy.

What needs improvement?

I can't speak to any missing features. I just do basic calls and haven't had issues.

For how long have I used the solution?

We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues. 

How are customer service and support?

I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.

Which solution did I use previously and why did I switch?

A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.

Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.

We currently also use Meet alongside Zoom.

How was the initial setup?

The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult. 

What other advice do I have?

I'm just a customer and end-user.

We tend to use the latest version of the solution.

I would recommend the solution. I'd advise users to try it out. It's very good.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
reviewer1330479 - PeerSpot reviewer
Senior Solutions Engineer at a manufacturing company with 10,001+ employees
Real User
It's a stable solution for internal and external meetings
Pros and Cons
  • "Zoom is scalable. We have about 10,000 users at my company."
  • "Zoom's drawing tools could be better integrated."

What is our primary use case?

We use Zoom for internal and external meetings. 

What needs improvement?

Zoom's drawing tools could be better integrated. 

For how long have I used the solution?

We've been using Zoom for about two years. 

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

Zoom is scalable.  We have about 10,000 users at my company. 

Which solution did I use previously and why did I switch?

We used Webex in the past. 

How was the initial setup?

Zoom is a cloud service. I think we only have to pay for the license. 

What other advice do I have?

I rate Zoom nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1587648 - PeerSpot reviewer
CI Senior Consultant at a tech services company with 51-200 employees
MSP
Easy to set up, user-friendly, and has been problem-free
Pros and Cons
  • "The solution is easy to scale."
  • "They may need to scale it some more in terms of global users."

What is our primary use case?

The product is one of our prime platforms for delivering remote services.

What is most valuable?

The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.

The solution is very user-friendly.

The solution is easy to scale.

As long as you have good connectivity, the stability is good.

The initial setup is simple. 

What needs improvement?

If a user has bad connectivity, Zoom will not work well. 

I can't say anything is lacking. Overall it's pretty sufficient. 

They may need to scale it some more in terms of global users. 

What do I think about the stability of the solution?

Stability is pretty good, and the performance is decent. However, it's very dependant on the connectivity If the connectivity is poor, the stability won't be so good. 

What do I think about the scalability of the solution?

Scalability is possible with oom. It's not a problem to expand it as necessary.

When we do training, we can add quite a bit of people. We've never had an issue during training sessions. 

Right now, everybody in our organization uses Zoom.

How are customer service and support?

We've never needed the assistance of technical support Everything is pretty straightforward. The solution is problem-free.

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft Teams. Given what it is now, Zoom is pretty different from stuff like Teams. Teams is very corporate and as far as remote control and stuff are a lot more restrictive. It's not as user-friendly when coming into those types of things.

What's my experience with pricing, setup cost, and licensing?

I'm just part of corporate. I don't know the exact cost of the license. I can't really speak to that.

What other advice do I have?

I don't know what version I use is. It gets updated every time I use it, therefore, it is likely the latest version.

Zoom is the way to go. I haven't had any issues with it.

I would rate the solution at a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO & Founder at Flexera Global
Real User
Easier to use than Microsoft but slows down when too many people log in at once
Pros and Cons
  • "I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
  • "The video side should be improved, especially if too many people log in at once."

What needs improvement?

The video side should be improved, especially if too many people log in at once. While they say that the solution can support up to 100 connections simultaneously, it slows down once 20 or 25 people join. So too, the quality of the audio decreases and this is in spite of one being in a good internet area with good network speed. 

For the moment, Zoom only allows one to schedule, so it would be nice if it offered the option of creating channels, such as Slack does. The latter solution allows everyone to be on the same call with just a click. 

For how long have I used the solution?

I have been using Zoom for two-and-a-half years. 

What do I think about the scalability of the solution?

Zoom comprises our main mode of video communication. We have slowly started incorporating Microsoft Teams, since the company, our employees and the back office use this. Consequently, it is sometimes easier for us to simply conduct a quick call. 

Which other solutions did I evaluate?

I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams, but both of these solutions face similar issues when too many people log in at the same time. In fact, Zoom rates slightly lower than Microsoft Teams in terms of video and audio quality when too many people, 20 or 25, log in at once.

Zoom only allows for scheduling at the moment, so it would be nice if it offered the option of creating channels, such as with Slack. The latter solution allows everyone to be on the same call with just a click.

What other advice do I have?

I believe we deploy the solution on the cloud. 

Half of our organization makes use of Microsoft Teams and the rest use Zoom. 

I rate Zoom as a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at Sabath Supply Chain Consultants, Inc.
Real User
A great format for connecting visually to clients and for sharing graphics
Pros and Cons
  • "The ability to share graphics and visuals."
  • "Occasional system overload that requires a restart."

What is our primary use case?

I generally use Zoom for meetings when presenting to potential customers. It's a good way of being able to present information. I own the company and I'm a customer of Zoom. 

What is most valuable?

It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.

What needs improvement?

There are sometimes too many parallel meetings going on and the system gets overloaded, somebody drops out or we have to start over again. That's something that could be improved. 

I'd like to see 100% reliability in the solution. I also find that the controls are a little awkward, but that's a minor point. It's really the consistency and the reliability that are the big issues.

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

It's a stable solution most of the time, but I think it's dependent on the number of users at a given time. Too many users and you can have some issues. 

What do I think about the scalability of the solution?

In general, the solution is scalable although there are occasionally issues when meetings are conducted in parallel and we might lose a connection.

How are customer service and technical support?

I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a reasonable response, they were pretty decent.  

What other advice do I have?

I think the main thing I would suggest is to get some kind of assurance that there won't be overload problems. I believe one of my clients has some kind of arrangement or package with them and we've never had a problem on any Zoom meeting with this client. 

I find that I can have more meetings and greater effect using Zoom. I've had many live meetings and conference calls over the years. It's difficult to connect with clients on a conference call. Zoom makes meetings as effective as a live meeting or close to it.

I'd rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Raphael Haroun  Ikyagh - PeerSpot reviewer
Network Administrator at Letshego
Real User
Top 5Leaderboard
Efficient solution for virtual meetings
Pros and Cons
  • "The video stream is very cool, and it's an efficient solution."
  • "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."

What is our primary use case?

We use Zoom for virtual meetings. We have 250 people in our company using Zoom.

This is a cloud solution.

What is most valuable?

The video stream is very cool, and it's an efficient solution.

What needs improvement?

It could be more user friendly, like having permission to share documents quickly with other users.

It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.

For how long have I used the solution?

We have been using this solution since 2019.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.

Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.

How was the initial setup?

Installation is very easy.

What about the implementation team?

We did the installation ourselves.

What other advice do I have?

I would rate this solution 9 out of 10. 

I recommend this solution. It's very comfortable and easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Thomas KöppnerSolution Consultant at Apptio
Top 5Real User

Zoom meetings, definitively most valuable, but Zoom webinars are also quite good. 

Kannan Raja - PeerSpot reviewer
Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 10
Good performance with a free version and an easy installation process
Pros and Cons
  • "The product is usable and very straightforward."
  • "I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."

What is our primary use case?

I primarily use it for myself and for checking. I use it for organizing teams. 

What is most valuable?

The performance is very good. We haven't had any stability issues.

The scalability is great.

The product is usable and very straightforward. 

Overall, the installation process is very simple. 

There is a free version of the product.

What needs improvement?

I don't think any other improvement is required at the moment.

You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.

The free version allows only for approximately 45-minute meetings.

They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.

For how long have I used the solution?

I've been using the solution for three years. It's been a while at this point. 

What do I think about the stability of the solution?

The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

I've found the solution to be scalable for my purposes. It's never been an issue.

I do not have plans to increase usage at this time. 

How are customer service and support?

I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used. 

How was the initial setup?

The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go. 

What about the implementation team?

You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me. 

What's my experience with pricing, setup cost, and licensing?

They have options for personal use, or we can have co-hosts, which we can assign.

The licensing is cheap and we can pay for it on a monthly basis. 

I use the free version. I don't pay a licensing fee at this time. 

What other advice do I have?

I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.

I would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user