Zoom Reviews

We primarily use the solution for digital meetings. 

We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.

It's a quick product. It's fast.

It meets my needs. It's good, in general.

The initial setup is easy.

I can't speak to any missing features. I just do basic calls and haven't had issues.

We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.

We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues. 

I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.

A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.

Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.

We currently also use Meet alongside Zoom.

The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult. 

I'm just a customer and end-user.

We tend to use the latest version of the solution.

I would recommend the solution. I'd advise users to try it out. It's very good.

I would rate the solution at a nine out of ten.

The primary use case is for normal web meetings. We use it for internal communication.

We have regular weekly meetings and for those who don't have to share any screens, we just call.

The most valuable features are that you are able to share the screen, and draw on it.

The time limitations for the free version should be increased from 40 minutes. We do have an account but not enough to go around.

During the screen sharing, there is an option to zoom in. If they could add a feature where you could just drag if you wanted to zoom in or when you want to zoom out, that would be great.

I have been using the latest version of Zoom for three months.

The stability is acceptable. There are no serious issues.

It's relatively easy to scale zoom. You just get another ID.

We have 100 users.

We have not contacted technical support.

Previously, we did not use a different solution. We stared with Zoom.

The initial setup is relatively okay, but it's not as easy as Google Meet.

I did the installation myself, it took a couple of minutes.

We have an account but we are also using the free version.

If you are interested in a free version, you should go with Google Meet because there is no time limit.

I would rate this solution an eight out of ten.

We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom. 

The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.

One other key feature for us is the centralized management of Zoom, our administration team finds this very useful. 

When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client. 

The Zoom software product is very stable. 

Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.

I find the initial setup of Zoom very easy to follow and install. 

I primarily use Zoom for conferencing. 

I don't have a problem with the pricing. 

I'm not a really technologically sophisticated user. I just use it. From my point of view, if I can use it, it's likely very straightforward. 

It's very helpful for communicating with others.

It's hard for me to find where the button is in order to start a call. The setup could be a bit simpler. That's it. Everything else is pretty simple.

I'd like for there to be more integrations possible in the future.

If there was an easy way to share files, that would be ideal.

They could improve their permission settings a little bit.

I've used the solution for one year. It hasn't been that long. 

The initial setup is a bit difficult in that I always have trouble finding the button to initiate the process.

The pricing is decent and I don't consider it to be overly expensive. 

I'd rate the solution at an eight out of ten. It's very useful for conferencing and works well, however, there's always room for improvement.

I'm just a customer and an end-user.

The pricing is good if you have multi-stations or multi-users accessing it. It's got a free tier and is easy to use.

The one thing I like about Zoom is that you don't need to do anything by phone. All you need is a laptop or mobile device and a connection to the internet. Now you just use the computers and can use the audio, speaker, and microphone that are already there. You don't need a separate phone like as to do for Webex.

The issue is the amount of time you can use the product on the free version. They are limiting Zoom for 50 minutes, maybe. There were times on the free version where I wasn't done the meeting and it just took me out. They need to give more time. 

The performance and the quality of the picture could be better. They should work on making it faster as well. When you are using it at home, the bandwidth can be slowed down if someone else is using your connection. They need to have better compression.

It asks for a membership ID sometimes. The security needs to be better and more consistent. I'm not sure how they are making sure that everything is secure.

I'd like to be able to do multi-sessions and bring people into the conference call quickly. I'd like to be able to say, if we have a few people in the session, "okay, I just want to talk to person A and B" and have the other people leave the space for a minute and then be able to come back in. It would be great if there were middle rooms of some sort where people could come in and out quickly.

I've used the solution for almost a year now.

I have not had any contact with technical support. Technical support is bad everywhere due to the fact that it's just on the internet and they don't have enough manpower to support everyone properly. When you try to reach you cannot get a human being.

We also used WebEx. It used to be really good, however, they cluttered it and really messed it up.

The solution has a free tier, which is what I use. I don't pay anything.

I'm just a customer and an end-user.

I'd rate the solution at a nine out of ten. I'm happy with its capabilities. 

I set up a lot of meetings using Zoom. Especially now that we are working remotely, every I do is via Zoom.

The most valuable feature of Zoom is that it's easy to use.

When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you. That would be a nice feature to have because what you have to do now is start the other device on mute and then disconnect from the original one. If you don't put it on mute then sometimes there is an echo or other strange sounds. Ideally, there should be nothing weird in the call.

I have been using Zoom for approximately four years.

Zoom is a pretty stable platform. In the past couple of years, we have maximized our usage because the corporation mandates its use. We have the option to use other products but I think that everybody is signing up for Zoom. It is also part of one of our sister companies.

This seems like a scalable product because a lot of people are using it.

With approximately 140,000 employees in the company, about 30,000 are involved with sales. Of these, perhaps 15,000 to 20,000 of them use Zoom on a daily basis.

The product runs pretty smoothly so I haven't had to contact technical support.

I used a similar solution from another company. One of the nice features with the other solution is that when you have a meeting running on one device, such as a cell phone, and want to move to another device, such as a desktop PC, it will automatically detect that there is a connection open and transfer you from one to the other.

Another product that we used to use was Webex. The company decided to switch away from that and standardized on Zoom. Webex is not a product that I miss. Zoom does an equal or better job than it did.

I have not had to set up Zoom because it comes preconfigured for us.

In the company, we have options to use other similar products.

My advice for anybody who is considering Zoom is that it's okay to start small. However, if you plan to have a large installation and want reliability then Zoom is a good platform to use.

This is an awesome product and everybody is getting up to speed with it. The features that I have used are enough for me and I haven't had to request any changes. That said, I appreciate that there are things that need improvement.

I would rate this solution a nine out of ten.

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

I have been using Zoom for approximately a year and a half.

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

We did not use another virtual meeting solution before implementing Zoom.

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

We did not evaluate other options.

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

We use Zoom for a remote session to support the technology that we sell to the customer, team sessions, and presentations in the company.

The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom.

I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure.

There are some occasions when Zoom crashes with the antivirus application, but it is easy to resolve.

I have been using Zoom for approximately one year.

The solution is stable.

I have found the solution to be scalable.

We have 10 people in my organization that is using Zoom. We all use it. We do not plan to increase usage.

We previously used WebEx, but for me, the application is too heavy. We needed to close many applications in Windows before we could use WebEx. We also used Microsoft Teams, which I did not like. I felt that the video and the voice were too slow with a lot of latency.

The installation is simple.

We purchased a license for Zoom.

I would suggest those who might be interested in Zoom try out the demonstrations version. The solution is easy to use.

I rate Zoom a ten out of ten.