We use the solution for internal and external meetings.
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
- "The solution is stable and user-friendly."
What is our primary use case?
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales Consultant at a financial services firm with 10,001+ employees
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
- "The sharing and recording, are the most valuable features of Zoom."
- "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
What is our primary use case?
I am a pre-sales consultant.
I use the basic features in Zoom, to have conversations with clients, show some presentations, and for sharing. I'm not a very advanced user.
What is most valuable?
The sharing and recording, are the most valuable features of Zoom.
What needs improvement?
If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great.
Whiteboarding would allow me to utilize the screen to draw something, explain, and write something.
For how long have I used the solution?
I have been working with Zoom for two years.
The corporation updates this solution on a regular basis.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.
How are customer service and support?
I have not contacted technical support.
It is maintained by my company; I am a user who does not get involved in the technical aspects.
Which solution did I use previously and why did I switch?
I am exploring Microsoft, but Studio is no longer supported.
I have some experience with Microsoft Teams and Zoom.
I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.
How was the initial setup?
The initial setup is simple, it's straightforward.
Zoom is maintained by my corporate IT team. I am a user, I use this solution.
What's my experience with pricing, setup cost, and licensing?
What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.
It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.
The free version has a time limit, but paid subscriptions are available.
What other advice do I have?
I would rate Zoom a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.
Senior Executive at a leisure / travel company with 201-500 employees
Good performance with a free version and an easy installation process
Pros and Cons
- "The product is usable and very straightforward."
- "I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."
What is our primary use case?
I primarily use it for myself and for checking. I use it for organizing teams.
What is most valuable?
The performance is very good. We haven't had any stability issues.
The scalability is great.
The product is usable and very straightforward.
Overall, the installation process is very simple.
There is a free version of the product.
What needs improvement?
I don't think any other improvement is required at the moment.
You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.
The free version allows only for approximately 45-minute meetings.
They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.
For how long have I used the solution?
I've been using the solution for three years. It's been a while at this point.
What do I think about the stability of the solution?
The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.
What do I think about the scalability of the solution?
I've found the solution to be scalable for my purposes. It's never been an issue.
I do not have plans to increase usage at this time.
How are customer service and support?
I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used.
How was the initial setup?
The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go.
What about the implementation team?
You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me.
What's my experience with pricing, setup cost, and licensing?
They have options for personal use, or we can have co-hosts, which we can assign.
The licensing is cheap and we can pay for it on a monthly basis.
I use the free version. I don't pay a licensing fee at this time.
What other advice do I have?
I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.
I would recommend the solution to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager at a educational organization with 1,001-5,000 employees
Straightforward installation, but the user interface could be more user-friendly
Pros and Cons
- "I felt the installation to be straightforward."
- "The interface could be more user-friendly."
What is our primary use case?
We use the solution for virtual meetings.
What needs improvement?
The interface could be more user-friendly. I am only referring to my limited personal experience. This should not present an issue for an experienced user.
It's a little bit hard for me to type the numbers, as we mostly use Teams, meaning our experience is lacking. I have used the solution on several occasions, although not too many. This difficulty could, perhaps, be chalked up to my lack of experience.
For how long have I used the solution?
We have been using Zoom for one or two years.
How was the initial setup?
I felt the installation to be straightforward.
I do not know for certain how long this process lasted, perhaps 15 minutes.
What about the implementation team?
One can handle the installation on his own, as I have made use of the solution on several occasions. I have endorsed the solution in the past and make use of it myself, so I do not need recourse to the information.
What's my experience with pricing, setup cost, and licensing?
As I am not in charge of managing Zoom, I cannot speak for the licensing requirements. I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes.
What other advice do I have?
I assume that the solution is cloud-based, although I cannot say for certain as I am just a user.
The solution has so far been fine for me and has not presented too many issues.
I do not know for certain how many users are using the solution in our organization, although I would estimate this figure to exceed 1,000, maybe reaching several thousand. I know there are at least a thousand. As we are a university, we have several thousand people, numbering more than 10,000 students, some of whom are making use of the solution. However, there are those who are not, so I cannot only guess at the number. At least a thousand seems reasonable.
I would recommend the solution to others, although there is really no choice in its use, as this is done out of necessity.
I rate Zoom between a six and seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
Grid-view, selective muting, and audio-only options have helped continue work when we can't meet in person
Pros and Cons
- "The grid view option is great, as you get to see everyone who is in the video conference at the same time."
- "I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
What is our primary use case?
I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.
My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.
How has it helped my organization?
Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.
Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.
What is most valuable?
The grid view option is great, as you get to see everyone who is in the video conference at the same time.
I like the feature that you can select a particular member and see them on the full screen.
Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk
In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.
What needs improvement?
I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.
Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.
For how long have I used the solution?
I've started using zoom since the first pandemic was initiated and I've been using it ever since.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Commercial Metals Company
Easy to implement and use, but there are active concerns with respect to security
Pros and Cons
- "Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
- "The inclusion of some more advanced security features would be an improvement."
What is our primary use case?
I manage our team that provides solutions to our clients.
We use Zoom to conduct virtual meetings. We use it to communicate internally, as well as with our customers.
What is most valuable?
The most valuable feature is teleconferencing. This tool is good enough for employees who want to be able to work at home.
Zoom is easy to use and makes it easy to communicate with people remotely in meetings.
What needs improvement?
The quality of this solution is depending on the internet connection, and as such, can sometimes be unstable.
There are some security issues with Zoom, which is something that needs to be resolved. The inclusion of some more advanced security features would be an improvement.
For how long have I used the solution?
We have been using Zoom for about one year.
What do I think about the stability of the solution?
Given that all of the employees are working from home, we use this solution every day for teleconferencing. The only issue we have had with instability is due to our internet connections.
What do I think about the scalability of the solution?
This solution is very scalable. The entire company is using Zoom, although our meetings generally have less than 30 people.
How are customer service and technical support?
We have been able to resolve our own problems without assistance from the vendor. It is very easy to use.
Which solution did I use previously and why did I switch?
We use multiple solutions for virtual meetings and conferences including Zoom, Microsoft Teams, and Webex. For meeting with enterprise clients, we generally use Microsoft Teams. When it comes to meeting with the public, we more often use Zoom.
How was the initial setup?
The initial setup is very easy.
What about the implementation team?
Our in-house team implemented Zoom for our use.
What other advice do I have?
My advice for anybody who is implementing this solution is that it can be used for non-critical information. However, due to active security concerns, at least in the short-term, meetings that contain critical or private information should be conducted on another platform.
In terms of how I would rate this product, I would score the quality of audio and video at about seven out of ten. Security-wise, however, I am worried about it.
Overall, I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Consultant at Mencius
Easy to set up, the breakout rooms are useful, and setting up a meeting is easy with the Mozilla plug-in
Pros and Cons
- "The Mozilla extension is useful to schedule meetings."
- "It is difficult to see and control whether you're muted or not, so the interface should be improved."
What is our primary use case?
I use Zoom for keeping in touch with friends in the UK. We've done a virtual open-mic concert and also done virtual pop-quizzes on it.
What is most valuable?
The most valuable feature is the breakout room, which we found useful for the pop quiz.
The Mozilla extension is useful to schedule meetings.
What needs improvement?
It is difficult to see and control whether you're muted or not, so the interface should be improved.
When people are messaging, often they accidentally message the entire group rather than a single person. This is something else that can be made more clear.
Security is a concern with this product, so I would not do anything commercial using it. The need to work on their reputation as far as security goes.
For how long have I used the solution?
I started using Zoom about two weeks ago.
What do I think about the stability of the solution?
The stability is fine and we haven't had any issues. However, many people aren't convinced that it's robust enough to be a corporate tool at the moment.
What do I think about the scalability of the solution?
It can handle lots of users.
How are customer service and technical support?
I have not needed to contact technical support.
Which solution did I use previously and why did I switch?
We tried to use Skype, but the problem with Skype is that it doesn't work on Apple Macs. It says that it does, but it never logs in. Because of this, we had to find an alternative.
We use Microsoft Teams for work-related communication, whereas I use Zoom for personal conferencing. I would say that Microsoft Teams is a little more corporate, as you need to have a Microsoft account.
How was the initial setup?
It was easy enough to set up.
What's my experience with pricing, setup cost, and licensing?
I have been using the free version of Zoom.
What other advice do I have?
My advice for anybody who is considering Zoom is that it is ok for social use. It's easy to use and it supports a lot of users. It is easy to set up as a free service.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Easy to use, works well with low bandwidth, and saves us a lot of money in travel expenses
Pros and Cons
- "The best thing about Zoom is that it is very easy to use."
- "It is important for us to have Zoom integration with our Active Directory environment."
What is our primary use case?
We have more than twenty area offices across the country, and this solution provides us with Video Conferencing for collaboration and meetings.
How has it helped my organization?
Previously, our management or training staff had to travel cross-country for meetings. The expenses associated with transportation and lodging were significant. Now with the help of this solution, we can create an interactive session with our audience. We have met deadlines related to business issues and making decisions with the help of Zoom VC. It is a very cost-effective solution.
What is most valuable?
The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.
What needs improvement?
It is important for us to have Zoom integration with our Active Directory environment.
What do I think about the stability of the solution?
We have conducted lots of meetings with Zoom and have found it to be a very stable solution.
How are customer service and technical support?
We have had a good experience with customer support. They immediately respond to our queries and problems.
Which solution did I use previously and why did I switch?
We had previously used Polycom, but it did not work well in a low bandwidth environment.
How was the initial setup?
It is a cloud-based solution, so installation does not require too much expertise.
What's my experience with pricing, setup cost, and licensing?
Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.
Which other solutions did I evaluate?
We evaluated Lifesize Video Conferencing, Onstream Webcasting, and ClickMeeting. These VC solutions did not fulfill our requirements.
What other advice do I have?
If you have a large audience then you must go with the Zoom Video Conferencing Solution. With this solution, you will have good picture quality without any distortion, and you will enjoy multiple features at a very cheap price.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Webex
Skype for Business
3CX Live Chat
Cisco Meeting Server
GoToMeeting
Cisco TelePresence
Google Hangouts
Adobe Connect
Huawei Video Conferencing Platform
Polycom RealPresence Desktop
GoToWebinar
ON24 Platform
Zoho Meeting
HCL Sametime
Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- LucidChart vs LucidSpark for brainstorming sessions over Zoom
- Which product offers a better customer experience: Zoom or ON24 Platform?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?