Zoom Reviews

I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.

The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.

I have the ability to use Zoom on my mobile phone which is useful.

I have been using Zoom for approximately two years.

Zoom has been stable.

I am satisfied with the scalability of Zoom.

We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.

I have not contacted the technical support from Zoom.

I have been using Microsoft Teams in parallel with Zoom.

We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.

My company is using the paid version of Zoom.

We are more inclined to work with Microsoft Teams.

I rate Zoom an eight out of ten. 

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

I have been using Zoom for approximately a year and a half.

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

We did not use another virtual meeting solution before implementing Zoom.

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

We did not evaluate other options.

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

My primary use cases for Zoom are work, school, and private calls. However, my private calls only go over Zoom if a lot of people need to be involved for things like birthday parties or something like that. 

The feature I find the most about Zoom is that you can have a private chat in a group call.

The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.

Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.

I have not had to contact Zoom's technical support. 

The initial setup was easy for me. You go online and install it and it's done.

I have not paid a single cent ever for Zoom. However, I am paying with my data.

Take 10 to 20 minutes to get to know the platform or ask someone to just walk you through it once. It's very intuitive if you know anything about technology.

We primarily use the solution for virtual meetings. 

The solution is stable.

I have found the product to be scalable. 

The interface is great.

The dashboards are user-friendly. 

Its installation is very straightforward. 

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

I've been using the solution for a few years. 

The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem. 

We have 100 users on the solution currently. 

I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.  

I also use Microsoft Teams.

The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup. 

The licensing costs could be a bit better.

The solution is cloud-based, meaning we are always on the latest solution. 

I am satisfied with the solution overall.

I'd rate the solution at a solid eight out of ten.

I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.

I use the solution for video calls. I use it for everything including meetings, interviews, webinars, et cetera. I use it a lot.

I use it in my company and since the pandemic, I use it every day. I entered into the company while the pandemic was just starting. I don't do any face-to-face with my coworkers. Everything is in Zoom, outside of the office setting.

Overall, I like it very much.

I like the way that you can do webinars on it. That is the most valuable for me. 

The solution is stable.

The scalability is good.

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The product scales well. I've been on webinars with 500 people and have never had a problem with it. You can do rather sizable meetings.

Everyone in my organization is using Zoom at this time. We have about 22,00 people that work within the organization. 

I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot speak to how helpful they would be, or how responsive they are. 

In my organization, we can use Zoom or Microsoft Teams. A lot of people are changing to Teams due to the lack of integration in Zoom with Outlook. That said, almost everyone uses Zoom still. It was the first solution that this company had, therefore, likely the newest people are using Teams and the older ones are using and still using Zoom.

I used to use Cisco WebEx as well.

When I started using the solution I thought that it was a little bit hard to do as I was used to using Cisco Webex. The change was a little bit hard, however, it only took me a week to do all the things that I can actually do in Webex. Therefore, it's not too hard.

I'm not sure if the solution requires any maintenance, however, we have a local IT team that would be able to handle any responsibilities if that's the case. 

We have a company account. I'm not sure what the overall costs are to the company. 

I'm a customer and an end-user.

I'm using the latest version of the product.

I use it on mobile and on my laptop.

I'd advise potential new users to compare the features of all the solutions that are actually in the market to see which would be the best fit for the company's purposes. It's a good idea, if it's possible, to run a POC to try and test all the features first. 

I'd rate the solution at a nine out of ten. It's a great solution, however, I'd really like to be able to share images via chat in Zoom.

Right now for meetings, we are using Zoom. We use it for video communications. Since the pandemic started we started using Zoom. Our first experience we had a problem with security. We got people bombing the meetings. 

The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing. COVID-19 is showing us a new way to communicate, that everything doesn't have to be face to face meetings. And so the more you can really understand the capability of the software, the better you are.

It is difficult to collaborate. You have to book a meeting first before being able to do anything. We have had experiences where the meeting has frozen. We had to shut it down and get back on again to keep going. Zoom has privacy issues and also stability issues. I would like to see integrations into other applications. It would be nice to have multiple people be able to collaborate on the same screen.

We have been using Zoom for three or four months. Since the Pandemic started.

I would much rather be using Teams and be able to dial up anybody. With Teams, you can collaborate and share files with anybody. Teams are more dynamic. We have also used Skype.

I would rate Zoom at a five on a scale of 10. I don't think it has all the integration. This is also because of security issues.

Our primary use case is for our engineers who spend some of their time working remotely. For now we have four people in the company using the solution but we're in the process of encouraging use of the solution for our customers who need support so they will no longer need to go to customer sites. The main reason is that when it gets to the level of engineering, we need to dedicate a particular team to do the remote support and they need to work on something which can be used easily at any time. I'm an enterprise engineer and we're a customer of Zoom. 

The valuable feature of Zoom is that it's easy to setup and is very user friendly. It allows for both support and communication at the same time.

The only limitation is that when you're sharing your screen, it's only dedicated to one particular window, not multiple windows, as opposed to Teamviewer where you can have the entire environment and access the laptop rather than sharing a window. 

I've used the solution for 18 months.

I find it more stable than other products such as AnyDesk or Teamviewer.

It's a scalable solution. 

I haven't needed technical support because it was easy for me to navigate through and find what I was looking for. It is self-explanatory. If you want a meeting, you look for a meeting. If you want support, you go for support and it's open, transparent.

Initial setup is very straightforward.

It's important to create an awareness of the product and its uses to customers because most customers over here don't understand what Zoom is. This is not only for meetings but for our technical support. It saves us so much time not having to travel great distances. 

It's straightforward and very easy to implement. It doesn't need any dedicated process to install or to configure. All you need is just an email account or a Facebook account and you're good to go.

I would rate this product a nine out of 10. 

We have more than twenty area offices across the country, and this solution provides us with Video Conferencing for collaboration and meetings.

Previously, our management or training staff had to travel cross-country for meetings. The expenses associated with transportation and lodging were significant. Now with the help of this solution, we can create an interactive session with our audience. We have met deadlines related to business issues and making decisions with the help of Zoom VC. It is a very cost-effective solution.

The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.

It is important for us to have Zoom integration with our Active Directory environment.

We have conducted lots of meetings with Zoom and have found it to be a very stable solution.

We have had a good experience with customer support. They immediately respond to our queries and problems. 

We had previously used Polycom, but it did not work well in a low bandwidth environment.

It is a cloud-based solution, so installation does not require too much expertise.

Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.

We evaluated Lifesize Video Conferencing, Onstream Webcasting, and ClickMeeting. These VC solutions did not fulfill our requirements.

If you have a large audience then you must go with the Zoom Video Conferencing Solution. With this solution, you will have good picture quality without any distortion, and you will enjoy multiple features at a very cheap price.