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Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Real User
Easy to use, works well with low bandwidth, and saves us a lot of money in travel expenses
Pros and Cons
  • "The best thing about Zoom is that it is very easy to use."
  • "It is important for us to have Zoom integration with our Active Directory environment."

What is our primary use case?

We have more than twenty area offices across the country, and this solution provides us with Video Conferencing for collaboration and meetings.

How has it helped my organization?

Previously, our management or training staff had to travel cross-country for meetings. The expenses associated with transportation and lodging were significant. Now with the help of this solution, we can create an interactive session with our audience. We have met deadlines related to business issues and making decisions with the help of Zoom VC. It is a very cost-effective solution.

What is most valuable?

The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.

What needs improvement?

It is important for us to have Zoom integration with our Active Directory environment.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have conducted lots of meetings with Zoom and have found it to be a very stable solution.

How are customer service and support?

We have had a good experience with customer support. They immediately respond to our queries and problems. 

Which solution did I use previously and why did I switch?

We had previously used Polycom, but it did not work well in a low bandwidth environment.

How was the initial setup?

It is a cloud-based solution, so installation does not require too much expertise.

What's my experience with pricing, setup cost, and licensing?

Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.

Which other solutions did I evaluate?

We evaluated Lifesize Video Conferencing, Onstream Webcasting, and ClickMeeting. These VC solutions did not fulfill our requirements.

What other advice do I have?

If you have a large audience then you must go with the Zoom Video Conferencing Solution. With this solution, you will have good picture quality without any distortion, and you will enjoy multiple features at a very cheap price.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
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    Senior Manager, IAM (Des317) at Inspira Enterprise
    Real User
    Top 5Leaderboard
    Has good scalability and an easy setup process
    Pros and Cons
    • "It is a stable product."
    • "The platform's feature for screen sharing needs improvement."

    What is our primary use case?

    We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.

    What is most valuable?

    Zoom has all the essential features.

    What needs improvement?

    The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.

    For how long have I used the solution?

    We have been using Zoom for a couple of years.

    What do I think about the stability of the solution?

    It is a stable product.

    What do I think about the scalability of the solution?

    We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.

    Which solution did I use previously and why did I switch?

    Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.

    How was the initial setup?

    The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.

    What about the implementation team?

    We implemented the product in-house.

    What other advice do I have?

    I recommend Zoom to others and rate it an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.

    PeerSpot user
    Rich text editor
      Buyer's Guide
      Zoom
      March 2025
      Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      842,672 professionals have used our research since 2012.
      Cagdas Kardas - PeerSpot reviewer
      Operations Director at Berlitz
      Real User
      Great for delivering online language lessons
      Pros and Cons
      • "The ability to record our online language lessons is great and helps our students"
      • "Our licensing model prevents us from switching off the meeting recording functionality"

      What is our primary use case?

      We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom. 

      What is most valuable?

      The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.

      One other key feature for us is the centralized management of Zoom, our administration team finds this very useful. 

      What needs improvement?

      When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client. 

      What do I think about the stability of the solution?

      The Zoom software product is very stable. 

      What do I think about the scalability of the solution?

      Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.

      How was the initial setup?

      I find the initial setup of Zoom very easy to follow and install. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.

      PeerSpot user
      Rich text editor
        GIS Scientist at MIT
        Real User
        Straightforward to use, good for communication tasks, and offers decent pricing
        Pros and Cons
        • "I'm not a really technologically sophisticated user. From my point of view, if I can use it, it's likely very straightforward."
        • "I'd like for there to be more integrations possible in the future."

        What is our primary use case?

        I primarily use Zoom for conferencing. 

        What is most valuable?

        I don't have a problem with the pricing. 

        I'm not a really technologically sophisticated user. I just use it. From my point of view, if I can use it, it's likely very straightforward. 

        It's very helpful for communicating with others.

        What needs improvement?

        It's hard for me to find where the button is in order to start a call. The setup could be a bit simpler. That's it. Everything else is pretty simple.

        I'd like for there to be more integrations possible in the future.

        If there was an easy way to share files, that would be ideal.

        They could improve their permission settings a little bit.

        For how long have I used the solution?

        I've used the solution for one year. It hasn't been that long. 

        How was the initial setup?

        The initial setup is a bit difficult in that I always have trouble finding the button to initiate the process.

        What's my experience with pricing, setup cost, and licensing?

        The pricing is decent and I don't consider it to be overly expensive. 

        What other advice do I have?

        I'd rate the solution at an eight out of ten. It's very useful for conferencing and works well, however, there's always room for improvement.

        I'm just a customer and an end-user.

        Which deployment model are you using for this solution?

        Public Cloud
        Disclosure: I am a real user, and this review is based on my own experience and opinions.

        PeerSpot user
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          reviewer1587648 - PeerSpot reviewer
          CI Senior Consultant at a tech services company with 51-200 employees
          MSP
          Easy to set up, user-friendly, and has been problem-free
          Pros and Cons
          • "The solution is easy to scale."
          • "They may need to scale it some more in terms of global users."

          What is our primary use case?

          The product is one of our prime platforms for delivering remote services.

          What is most valuable?

          The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.

          The solution is very user-friendly.

          The solution is easy to scale.

          As long as you have good connectivity, the stability is good.

          The initial setup is simple. 

          What needs improvement?

          If a user has bad connectivity, Zoom will not work well. 

          I can't say anything is lacking. Overall it's pretty sufficient. 

          They may need to scale it some more in terms of global users. 

          What do I think about the stability of the solution?

          Stability is pretty good, and the performance is decent. However, it's very dependant on the connectivity If the connectivity is poor, the stability won't be so good. 

          What do I think about the scalability of the solution?

          Scalability is possible with oom. It's not a problem to expand it as necessary.

          When we do training, we can add quite a bit of people. We've never had an issue during training sessions. 

          Right now, everybody in our organization uses Zoom.

          How are customer service and support?

          We've never needed the assistance of technical support Everything is pretty straightforward. The solution is problem-free.

          Which solution did I use previously and why did I switch?

          I'm also familiar with Microsoft Teams. Given what it is now, Zoom is pretty different from stuff like Teams. Teams is very corporate and as far as remote control and stuff are a lot more restrictive. It's not as user-friendly when coming into those types of things.

          What's my experience with pricing, setup cost, and licensing?

          I'm just part of corporate. I don't know the exact cost of the license. I can't really speak to that.

          What other advice do I have?

          I don't know what version I use is. It gets updated every time I use it, therefore, it is likely the latest version.

          Zoom is the way to go. I haven't had any issues with it.

          I would rate the solution at a ten out of ten. 

          Disclosure: I am a real user, and this review is based on my own experience and opinions.

          PeerSpot user
          Rich text editor
            Project Manager at a computer software company with 501-1,000 employees
            Real User
            Stable solution works well for video conferences
            Pros and Cons
            • "I find it very easy to use for multiple persons."

              What is our primary use case?

              My primary use is for video conference, for classes for my daughter when she's online, and also when I have to talk with the teacher.

              What is most valuable?

              The solution is working very well and it's very simple, easy to use.

              What needs improvement?

              One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.

              For how long have I used the solution?

              I have been using Zoom for two or three years.

              What do I think about the stability of the solution?

              The solution is stable.

              What do I think about the scalability of the solution?

              The solution is scalable. My family is using Zoom.

              Which solution did I use previously and why did I switch?

              Previously, I've used the service from Google. I was using Slack and Skype. With my friends, I use WhatsApp for video.

              I began using Zoom because I find it very easy to use for multiple persons.

              How was the initial setup?

              It is very easy to install in just a few minutes.

              What's my experience with pricing, setup cost, and licensing?

              At work we had a paid account for multiple users and so on, but at home I'm using the light version, the free one.

              What other advice do I have?

              Zoom works very well and is very stable. I enjoy the fact that it can be used with more than two people, and you can also chat with others during calls.

              I would suggest using the solution because it works very well for video conferences.

              I'd rate the solution a nine out of ten.

              Which deployment model are you using for this solution?

              On-premises
              Disclosure: I am a real user, and this review is based on my own experience and opinions.

              PeerSpot user
              Rich text editor
                reviewer1039926 - PeerSpot reviewer
                Independent Integrator at a consultancy with 11-50 employees
                Real User
                Top 20
                Overall good features, allows large group conferences, and priced well
                Pros and Cons
                • "Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
                • "I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start."

                What is our primary use case?

                I use Zoom for communication.

                What is most valuable?

                Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally.

                You are able to have 40-50 people or hundreds of people communicating, depending on your contacts.

                What needs improvement?

                I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start.

                The solution should be more user-friendly. I should not have to reboot and go through these steps to have a solution. I have not seen any internet connection issues. It seems to be automatically right inside the system that is the issue and this is what I have heard. These are all minor issues but they should be taken care of.

                I would like to see better architecture from an end-user perspective. it should be easy to use and user-friendly because there are some places that are difficult to find or to navigate. It is difficult to figure out where to go for certain features within the application. If it had better navigation users would get things done faster.

                For how long have I used the solution?

                I have been using Zoom for approximately one year.

                Which solution did I use previously and why did I switch?

                I have used other solutions, such as Skype.

                What's my experience with pricing, setup cost, and licensing?

                The annual price of approximately $200 for the solution is reasonable.

                What other advice do I have?

                Zoom is widely used and it has been better than other solutions, such as Skype.

                I rate Zoom an eight out of ten.

                Which deployment model are you using for this solution?

                Public Cloud
                Disclosure: I am a real user, and this review is based on my own experience and opinions.

                PeerSpot user
                Rich text editor
                  reviewer1504134 - PeerSpot reviewer
                  Lan Specialist at a healthcare company with 201-500 employees
                  Real User
                  Easy to use, minimal configuration, and reliable
                  Pros and Cons
                  • "Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."
                  • "The security of the solution could improve."

                  What is our primary use case?

                  We use Zoom for meetings and patients get to see people, such as relatives who are in foreign countries.

                  How has it helped my organization?

                  We have some long-term care patients and they were able to use Zoom to talk to their relatives without having them come in to visit. This was beneficial during the Covid pandemic.

                  What is most valuable?

                  Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good.

                  It is a very simple product, the client launches well from the web browser, and it doesn't have a large number of features, but it doesn't really require it.

                  What needs improvement?

                  The security of the solution could improve.

                  For how long have I used the solution?

                  I have been using Zoom for approximately three years.

                  What do I think about the stability of the solution?

                  The stability and reliability of the Zoom have been good. However, our systems have good bandwidth and I am not sure how it would operate with low bandwidth.

                  What do I think about the scalability of the solution?

                  The scalability of the solution is good.

                  We have approximately 125 users using the solution in my organization.

                  How are customer service and support?

                  I have never needed to contact support.

                  Which solution did I use previously and why did I switch?

                  We have previously used WebEx. We pay for WebEx, but the product seems to be really configuration-heavy. It has better security, but it requires a lot of administrative work on our side. You have to configure a huge amount of ports and sites for the firewall, whereas, in Zoom, you don't have to do that much configuration.

                  How was the initial setup?

                  The setup is simple and there is no maintenance required.

                  What's my experience with pricing, setup cost, and licensing?

                  We are using the free version of Zoom.

                  What other advice do I have?

                  My advice to others wanting to implement this solution is to make sure the ports are open for access.

                  I rate Zoom a nine out of ten.

                  I rate Zoom a nine because it's easy to use and setup doesn't require someone with technical knowledge to run it. I guess the interface is pretty intuitive because we haven't had any calls from the users once we opened it up.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.

                  PeerSpot user
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