Zoom Reviews

My main use for Zoom has been for collaborating with other students, but I also use it for tutoring and for recreational purposes with friends and family. I'm not using Zoom in the workplace but at the university where I study, all the students use it and we meet regularly on Zoom. I've downloaded it to my computer and mobile phone and for now, I'm using it on a daily basis. I would love to work remotely so I would definitely consider using it more. I'm an elementary educator and customer of Zoom. 

Screen share is a great feature. I've used it for recording interviews and then I'm able to refer back to it or download and publish it. Annotating is a very helpful feature and of course the chat is nice if there's a lot going on and you want to talk individually to an individual who's on there. I think it's quite an intuitive solution regarding use and I've had pretty good luck with the quality, so it's just an easy place to have a group gathering.

It seems that lately it takes a while to connect and a long time to load. It would be helpful if that was a little more instantaneous. And then I guess sometimes the sound quality can be a bit of an issue.

I'm not super technical, but it really would be great if the quality could be improved. I'd also like to see the ability to receive alerts when the product is offline, and notifications about upcoming meetings. 

I've been using this solution for almost a year. 

So far it's working. It's very stable for me.

The setup was very straightforward, it took just a few minutes. 

I would rate this solution an eight out of 10. 

We use this solution for web conferencing and virtual meetings.

The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.

This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.

One of the biggest features of Zoom is its stability.

In the future, I would like to see remote access control for other computers.

Administrators need a lot of training.

We have been using Zoom for almost seven months.

Zoom is very stable and in fact, this is one of its biggest features. At this time, we are using it on a daily basis.

Scalability depends on the user. If you want to use it on a wide range then you have to get training as an administrator so that you can handle it. I would say that it is scalable but you have to know how to do so.

We have approximately 100 users.

We have not been in contact with technical support.

Prior to using Zoom, we used Skype and Webex. I also have experience with TeamViewer.

We switched because Zoom is more stable and Webex requires a good internet connection.

One advantage of TeamViewer is that you have remote access control of other computers.

The setup for an end-user is very easy but an administrator will need a lot of training. The deployment took us one day.

We set this solution up ourselves.

We did not evaluate other options before choosing Zoom.

My advice for anybody who is implementing this solution is to learn how to use it first, before hosting meetings. Otherwise, you will get hassled a lot from the users.

I would rate this solution a seven out of ten.

We use the solution for internal and external meetings. 

The tool helps to reduce the time in meeting people. 

The solution is stable and user-friendly. 

I have been using the tool for three years. 

I would rate the product a ten out of ten for stability. 

The solution is extremely scalable. 

The solution's setup is very easy. 

We have seen ROI with the tool's use. 

The solution's pricing is good. 

I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use. 

I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.

The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.

I have the ability to use Zoom on my mobile phone which is useful.

I have been using Zoom for approximately two years.

Zoom has been stable.

I am satisfied with the scalability of Zoom.

We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.

I have not contacted the technical support from Zoom.

I have been using Microsoft Teams in parallel with Zoom.

We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.

My company is using the paid version of Zoom.

We are more inclined to work with Microsoft Teams.

I rate Zoom an eight out of ten. 

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

I have been using Zoom for approximately a year and a half.

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

We did not use another virtual meeting solution before implementing Zoom.

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

We did not evaluate other options.

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

My primary use cases for Zoom are work, school, and private calls. However, my private calls only go over Zoom if a lot of people need to be involved for things like birthday parties or something like that. 

The feature I find the most about Zoom is that you can have a private chat in a group call.

The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.

Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.

I have not had to contact Zoom's technical support. 

The initial setup was easy for me. You go online and install it and it's done.

I have not paid a single cent ever for Zoom. However, I am paying with my data.

Take 10 to 20 minutes to get to know the platform or ask someone to just walk you through it once. It's very intuitive if you know anything about technology.

We primarily use the solution for virtual meetings. 

The solution is stable.

I have found the product to be scalable. 

The interface is great.

The dashboards are user-friendly. 

Its installation is very straightforward. 

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

I've been using the solution for a few years. 

The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem. 

We have 100 users on the solution currently. 

I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.  

I also use Microsoft Teams.

The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup. 

The licensing costs could be a bit better.

The solution is cloud-based, meaning we are always on the latest solution. 

I am satisfied with the solution overall.

I'd rate the solution at a solid eight out of ten.

I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.

I use the solution for video calls. I use it for everything including meetings, interviews, webinars, et cetera. I use it a lot.

I use it in my company and since the pandemic, I use it every day. I entered into the company while the pandemic was just starting. I don't do any face-to-face with my coworkers. Everything is in Zoom, outside of the office setting.

Overall, I like it very much.

I like the way that you can do webinars on it. That is the most valuable for me. 

The solution is stable.

The scalability is good.

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The product scales well. I've been on webinars with 500 people and have never had a problem with it. You can do rather sizable meetings.

Everyone in my organization is using Zoom at this time. We have about 22,00 people that work within the organization. 

I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot speak to how helpful they would be, or how responsive they are. 

In my organization, we can use Zoom or Microsoft Teams. A lot of people are changing to Teams due to the lack of integration in Zoom with Outlook. That said, almost everyone uses Zoom still. It was the first solution that this company had, therefore, likely the newest people are using Teams and the older ones are using and still using Zoom.

I used to use Cisco WebEx as well.

When I started using the solution I thought that it was a little bit hard to do as I was used to using Cisco Webex. The change was a little bit hard, however, it only took me a week to do all the things that I can actually do in Webex. Therefore, it's not too hard.

I'm not sure if the solution requires any maintenance, however, we have a local IT team that would be able to handle any responsibilities if that's the case. 

We have a company account. I'm not sure what the overall costs are to the company. 

I'm a customer and an end-user.

I'm using the latest version of the product.

I use it on mobile and on my laptop.

I'd advise potential new users to compare the features of all the solutions that are actually in the market to see which would be the best fit for the company's purposes. It's a good idea, if it's possible, to run a POC to try and test all the features first. 

I'd rate the solution at a nine out of ten. It's a great solution, however, I'd really like to be able to share images via chat in Zoom.