We primarily use the solution for digital meetings.
Business and Solutions Development Manager at a comms service provider with 201-500 employees
Fast, easy to set up, and offers meeting recording capabilities
Pros and Cons
- "The initial setup is easy."
- "I can't speak to any missing features."
What is our primary use case?
What is most valuable?
We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.
It's a quick product. It's fast.
It meets my needs. It's good, in general.
The initial setup is easy.
What needs improvement?
I can't speak to any missing features. I just do basic calls and haven't had issues.
For how long have I used the solution?
We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues.
How are customer service and support?
I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.
Which solution did I use previously and why did I switch?
A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.
Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.
We currently also use Meet alongside Zoom.
How was the initial setup?
The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult.
What other advice do I have?
I'm just a customer and end-user.
We tend to use the latest version of the solution.
I would recommend the solution. I'd advise users to try it out. It's very good.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Product Specialist at a tech services company with 10,001+ employees
Impressive background blur, useful mobile application, and reliable
Pros and Cons
- "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
- "We are more inclined to work with Microsoft Teams."
What is our primary use case?
I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.
What is most valuable?
The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.
I have the ability to use Zoom on my mobile phone which is useful.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom has been stable.
What do I think about the scalability of the solution?
I am satisfied with the scalability of Zoom.
We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.
How are customer service and support?
I have not contacted the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have been using Microsoft Teams in parallel with Zoom.
How was the initial setup?
We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.
What's my experience with pricing, setup cost, and licensing?
My company is using the paid version of Zoom.
What other advice do I have?
We are more inclined to work with Microsoft Teams.
I rate Zoom an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Partner at Yushu
Good solution for multiple people needing to share screens
Pros and Cons
- "The ability to discuss and share training content would be the most valuable features of Zoom."
- "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
What is our primary use case?
I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.
What is most valuable?
The ability to discuss and share training content would be the most valuable feature of Zoom.
What needs improvement?
I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
I have not had any concerns with Zoom.
What do I think about the scalability of the solution?
I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.
Which solution did I use previously and why did I switch?
Zoom has always been my primary solution. I have used Google Meet a little as well.
How was the initial setup?
The initial setup of Zoom is straightforward.
What about the implementation team?
We install on our own, with one technical individual for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
As an organization, we are paying a license fee for Zoom. Personally, I use the free version.
What other advice do I have?
Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Visiting lecturer at a university with 1,001-5,000 employees
Great file and screen sharing capabilities but needs to offer longer meetings on the personal version
Pros and Cons
- "The whiteboard capabilities are great."
- "They should remove any restriction of time."
What is our primary use case?
I use the solution for meetings and calls.
What is most valuable?
In Zoom, I don't have a preference for any of the features. If you know the application well, then you can use all the features. I'm using most of the features, including file sharing and sharing screens.
The possibility for chat is very handy sometimes. The chat is very useful due to the fact that sometimes you have to run formulas and those kinds of things and to pronounce it is not enough. You have to write it down so that the person or people can see exactly what the formula is.
The whiteboard capabilities are great.
What needs improvement?
I use Zoom not so much for business, due to the fact that the problem with Zoom is the restriction that you have where there are only 45 minutes allowed for a conference, and then you had to log out and start a new meeting.
They should remove any restriction of time. Sometimes the time that you planned for the meeting is not enough. Sometimes it goes more than an hour, an hour and 10 minutes.
That said, they may have already fixed this issue.
When you start the Zoom meeting, at first, it didn't start directly, the meeting. It'd go to the web browser, then it asks you to open the zoom application. After it opens, then you can start. That it's a little bit too much of a problem for beginners. It would be easier and more user-friendly if you can go directly to the meeting without the hassle of starting up and waiting. It could just be a bit more user-friendly.
The problem originally was that when Zoom started, they had most of the market. The problem that they had, is that with the COVID pandemic, a lot of people started using conferencing solutions and you had a paid version and a free version. The paid version had more features than the free version. That was confusing for people. They said, “okay, why do I have to pay for certain features?” A lot of people I know looked for free versions and there were other free versions. For example, I use Whereby also, and Whereby does all the things that Zoom can do.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
I know a lot of IT, and therefore, most of the things that come up I can fix and if I can't fix it directly, I go and I look on the internet for solutions. If I run into a problem, I'm not the first person that has run into the problem. I look for a solution myself. Most of the time I get the solution. I don't deal with technical support.
Which solution did I use previously and why did I switch?
I use Zoom, MS Teams, and Google Meet.
I also use Whereby, which is free to use.
I used MS Teams first, then Zoom. I use MS Teams due to the fact that I have a Microsoft account and a Microsoft company account. I started using Zoom when a lot of people started using Zoom. Using MS Teams is more difficult than using Zoom.
How was the initial setup?
I am tech-savvy. I'm not afraid to use applications and I can understand the logic behind the application. That said, I know that non-tech-savvy people had problems with starting up the Zoom meeting. The typical user doesn't understand the logic that's behind it. When you start it on the web, it's supposed to work directly on the web and not go to the application that is on your desktop and launch that. That is something that I can understand, however, it is not logical for people who are not accustomed to using IT so much.
All that is to say that, for me, the initial setup is not complex, however, I'm not an average user. I work daily with 10 or 12 applications. I switch from one to another. For me, it's not difficult. For non-technical people, it might be.
The deployment is fast and only takes a few minutes. It's maybe ten minutes or less.
What's my experience with pricing, setup cost, and licensing?
I'm using a personal account, which is free. To use a company account, I have to go to the administration and fix that they pay the year account. I don't want to go through all of these procedures and all the hassle. That's the reason I use a personal account.
What other advice do I have?
I'm using Zoom on occasion. It depends on what the person I will have a conference with wants to use. I am flexible. I use various solutions. I pick the one that is better for the other side.
I tend to use the most up-to-date version of the solution.
I'd advise users to use the solution as it's a good product. In the beginning, it scared me off because as there were a lot of rumors about privacy. For a few months, I didn't use it until I knew that they had fixed that problem. Now security is fine.
I'd rate the solution at a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Client Executive at a computer software company with 10,001+ employees
Easy to use, simple document sharing, but more channel building features needed
Pros and Cons
- "The solution is easy to use and loads up documents for sharing."
- "There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."
What is our primary use case?
We use Zoom internally and externally in our organization for communicating with associates or with clients.
How has it helped my organization?
Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.
What is most valuable?
The solution is easy to use and loads up documents for sharing.
What needs improvement?
There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.
There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the stability of the solution?
The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.
What do I think about the scalability of the solution?
The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom.
Which solution did I use previously and why did I switch?
I use Teams and Zoom in my company.
How was the initial setup?
The setup of the solution is straightforward.
What other advice do I have?
I rate Zoom a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at a financial services firm with 51-200 employees
Great functionality, very reliable, and offers excellent video and audio quality
Pros and Cons
- "The video and audio quality are very good."
- "Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
What is our primary use case?
We primarily use the solution to run meetings with our partners occasionally.
What is most valuable?
We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom.
The functionality is great.
We like the act that you can record a session if you like.
The video and audio quality are very good.
We can use it anywhere, including on-premise or remotely.
What needs improvement?
Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety.
I don't know if Zoom has a mobile application, however, if they don't, they should consider developing one.
For how long have I used the solution?
We've only been using the solution since the start of COVID-19, which has been, at this point, about six months.
What do I think about the stability of the solution?
The solution is very popular mostly because of its stability. It may be one of the top three solutions at this point. We haven't faced any issues and find it to be reliable. It doesn't crash or freeze and I haven't experienced bugs or glitches.
What do I think about the scalability of the solution?
About ten people in our organization use the solution, and occasionally maybe up to 15 colleagues who like to use Zoom and Zoom's business solutions for meetings.
I don't have a problem with scaling the solution. I haven't experienced any technical issues scaling and have been able to talk with big partners and corporates quite easily.
We do plan to move to the business version of Zoom in the future.
Which solution did I use previously and why did I switch?
We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.
How was the initial setup?
The initial setup was not complex at all. It was very fast and straightforward. The whole process really is just a few clicks and you are ready to go.
We didn't really have an implementation strategy, and deployment doesn't take long. Right now, we're just using the online version and considering buying a business account, which we haven't done yet. I'm not sure if that will have more of a setup process or not.
What's my experience with pricing, setup cost, and licensing?
We're using the free version of the solution currently, and are considering a business account in the future.
I believe for business accounts, Zoom offers monthly and yearly pricing.
What other advice do I have?
We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
Easy to use and stable, with a free version available for users
Pros and Cons
- "The solution offers a free version."
- "The paid version is quite expensive. There's no middle ground between free and paid."
What is our primary use case?
We primarily use the solution for our meetings.
What is most valuable?
The solution is easy to use.
The solution offers a free version.
What needs improvement?
I'm not sure if the solution has areas of improvement just yet. I'm still new to the service.
If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself.
There's a limit as to how many people you can have on a call. They should open this up a bit to include more, if possible.
It would be helpful if the solution had more features for users to take advantage of.
The paid version is quite expensive. There's no middle ground between free and paid.
For how long have I used the solution?
I've only been using the solution for about three months at this point. It's still rather new to me.
What do I think about the stability of the solution?
The stability of the solution has been good. I'd say that it's been reliable and extremely consistent. I can't recall experiencing any bugs or glitches. The solution doesn't freeze or crash. It's been great.
What do I think about the scalability of the solution?
I'm not sure how many people are currently using the app at our organization. It's used pretty extensively in the organization, however. I believe there are plans to increase usage in the future.
How are customer service and technical support?
We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have any questions or need any troubleshooting. There isn't really a need to pick up the phone and call anyone.
Which solution did I use previously and why did I switch?
I previously used Skype a little bit.
How was the initial setup?
The initial setup was not complex. It was very straightforward. The deployment process was also extremely fast.
We don't need anyone to maintain the solution. There isn't someone in the company that's tasked with "making sure it works". It's pretty low-maintenance in that sense.
What about the implementation team?
I didn't need a consultant or reseller to help me install the product. I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.
What other advice do I have?
We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings.
I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Architect at a computer software company with 1,001-5,000 employees
High quality video, reliable, and free version available
Pros and Cons
- "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
- "Zoom could improve by extending the one-hour maximum session time in the free version."
What is our primary use case?
We are using Zoom in our organization for customer meetings.
What is most valuable?
The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.
What needs improvement?
Zoom could improve by extending the one-hour maximum session time in the free version.
For how long have I used the solution?
I have been using Zoom for approximately three months.
What do I think about the stability of the solution?
The stability of Zoom has been good.
What do I think about the scalability of the solution?
Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Cisco Webex previously.
I have found Cisco Webex to be similar to Zoom in functionality.
How was the initial setup?
The initial implementation is straightforward. It only involves a few clicks.
What about the implementation team?
I did the implementation of Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom has a less expensive subscription than other solutions such as Cisco Webex.
Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.
What other advice do I have?
This is a good solution compared to others because you are receiving many features at a low cost.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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