Zoom Reviews

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

I've been using Zoom for at least seven or eight years now.

I would say Zoom is very stable. 

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

We're using the paid version of Zoom.

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

We are using the latest update of the solution, although I cannot specify which version. 

We mostly use the solution for presentation and conferences and, occasionally, for support. 

Initially, I used Zoom primarily for remote conferencing, but at a certain point started using it in parallel for its remote support.

Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information. 

It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this. 

It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment. 

The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu. 

This said, I struggle to think of any specific features that I wish to be added or changed to the solution. 

We have been using the solution for several years. 

Overall, the solution is stable. 

I am not in a position to comment on the solution's scalability, as I did not attempt to do this. 

I cannot comment on technical support, as I have not had dealings with them. 

The installation was relatively straightforward.

It was quite fast, taking sevaral minutes on a standard computer. 

I handled the installation on my own. 

We do not incur a licensing fee. 

In the past, I served as an IT manager, but I was not involved in implementation in my previous cyber security role. I am just a user. 

We use the solution both for company and personal needs. 

We are talking about a company that numbered no more than ten people, consisting of engineers, architects, managers and administrators, so everyone in it was making use of the solution. 

I would recommend the solution to others. It's quite straightforward and easy to use.

I rate Zoom as an eight out of ten. 

I use the solution for video calls. I use it for everything including meetings, interviews, webinars, et cetera. I use it a lot.

I use it in my company and since the pandemic, I use it every day. I entered into the company while the pandemic was just starting. I don't do any face-to-face with my coworkers. Everything is in Zoom, outside of the office setting.

Overall, I like it very much.

I like the way that you can do webinars on it. That is the most valuable for me. 

The solution is stable.

The scalability is good.

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The product scales well. I've been on webinars with 500 people and have never had a problem with it. You can do rather sizable meetings.

Everyone in my organization is using Zoom at this time. We have about 22,00 people that work within the organization. 

I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot speak to how helpful they would be, or how responsive they are. 

In my organization, we can use Zoom or Microsoft Teams. A lot of people are changing to Teams due to the lack of integration in Zoom with Outlook. That said, almost everyone uses Zoom still. It was the first solution that this company had, therefore, likely the newest people are using Teams and the older ones are using and still using Zoom.

I used to use Cisco WebEx as well.

When I started using the solution I thought that it was a little bit hard to do as I was used to using Cisco Webex. The change was a little bit hard, however, it only took me a week to do all the things that I can actually do in Webex. Therefore, it's not too hard.

I'm not sure if the solution requires any maintenance, however, we have a local IT team that would be able to handle any responsibilities if that's the case. 

We have a company account. I'm not sure what the overall costs are to the company. 

I'm a customer and an end-user.

I'm using the latest version of the product.

I use it on mobile and on my laptop.

I'd advise potential new users to compare the features of all the solutions that are actually in the market to see which would be the best fit for the company's purposes. It's a good idea, if it's possible, to run a POC to try and test all the features first. 

I'd rate the solution at a nine out of ten. It's a great solution, however, I'd really like to be able to share images via chat in Zoom.

We use Zoom to have weekly team meetings. These are informal meetings for a software development group.

The most valuable feature is the screen recording.

Zoom should provide online storage where we can send and share documents with people in our meeting.

Zoom is not totally free, which is one of the reasons that I don't choose to use it.

I found it very confusing to set up a meeting.

I was only able to host meetings that were 40 minutes long, which was not enough time. That duration was not long enough for the topics that we needed to cover.

I would like to see a chat function for messaging outside of video conferencing.

Privacy needs to be improved because when you download a meeting transcript after it is complete, even the private chat of other users is visible.

I have been using Zoom for about four months.

Zoom is stable for video but I have had trouble with hearing the voice. This could have been related to my network.

Our meetings normally have 12 users.

I have never contacted technical support. If I have a problem then I just switch software, rather than spend the time speaking with support.

I have now switched to using WeChat instead of Zoom for most things, other than my weekly team meetings. First, WeChat is totally free. Also, with the enterprise version, we are able to share documents while we're sharing screens. It has quite a bit of storage that we can use to upload material.

Most of the students in my school have WeChat and when we have a meeting, a notification is sent. It's quite convenient. WeChat is better designed for Chinese users and it takes their habits into account.

WeChat has a scheduling feature where people can see my calendar, which is very important for setting up meetings.

The cost of Zoom has led me to use WeChat, instead.

I would rate this solution a seven out of ten.

Zoom is used for virtual meetings and sharing files and information. 

This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.

I think the solution is okay. It meets all of our basic requirements. It's easy to use.

The pricing could be improved.

I have been using Zoom for over two years.

It's stable.

The solution is scalable. We have plans to increase usage in the future.

We have never had a reason to contact technical support.

Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.

There is a yearly license for this solution. I would like it if they offered better prices.

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it because it's easy to use.

I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.

The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.

I have the ability to use Zoom on my mobile phone which is useful.

I have been using Zoom for approximately two years.

Zoom has been stable.

I am satisfied with the scalability of Zoom.

We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.

I have not contacted the technical support from Zoom.

I have been using Microsoft Teams in parallel with Zoom.

We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.

My company is using the paid version of Zoom.

We are more inclined to work with Microsoft Teams.

I rate Zoom an eight out of ten. 

I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.

The ability to discuss and share training content would be the most valuable feature of Zoom.

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

I have been using Zoom for four years.

I have not had any concerns with Zoom.

I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.

Zoom has always been my primary solution. I have used Google Meet a little as well.

The initial setup of Zoom is straightforward. 

We install on our own, with one technical individual for deployment and maintenance.

As an organization, we are paying a license fee for Zoom. Personally, I use the free version.

Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.

I primarily use Zoom for virtual meetings.

Zoom has great functionality for virtual meetings. It's best in class.

You can create invitation letters for people to join meetings.

It collects statistics that are helpful for showing you details such as who has joined the meeting.

In general, the price could be a little cheaper.

I have been working with Zoom for a couple of years.

We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.

I have no experience with support because I have never needed any.

From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.

The initial setup is quite easy. I have set it up at least ten times in the past six months.

My specialty is hardware but I am able to do the Zoom installation personally.

There is a licensing fee and although the price is fair, it can be a little cheaper. 

This is a product that I like a lot and I'm happy with using it. I would recommend it to others.

I would rate this solution a ten out of ten.