Zoom Reviews

We use Zoom for virtual meetings. 

Zoom is easy for non-tech people to use. It's straightforward and simple. 

You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing. 

I've been using Zoom for about four years.

Zoom is reliable. 

I haven't engaged with the tech support.

Installing Zoom is easy. It's just one click. 

We pay for a monthly license. 

I rate Zoom 10 out of 10. I would certainly recommend it to others. 

We primarily use the solution for virtual meetings. 

The solution is stable.

I have found the product to be scalable. 

The interface is great.

The dashboards are user-friendly. 

Its installation is very straightforward. 

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

I've been using the solution for a few years. 

The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem. 

We have 100 users on the solution currently. 

I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.  

I also use Microsoft Teams.

The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup. 

The licensing costs could be a bit better.

The solution is cloud-based, meaning we are always on the latest solution. 

I am satisfied with the solution overall.

I'd rate the solution at a solid eight out of ten.

I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.

It would be great if during presentations participants could go back and look at, for example, PowerPoint slides being presented. This can only be done now by the person sharing the presentation and I wouldn't want to jeopardize that, but if, instead of just displaying the current screen, the system software could make the PowerPoint deck available. That would be useful to individuals that may need clarification on something and would prevent avoidable questions.

The virtual background could be more smoothly integrated with the rest of the software. I don't want to distract people with the clutter in my office, so I pull the screen down and put up the virtual background, so that I have a clean interface, and they can talk to me without being distracted by what's going on in my office. But, when people don't do that, it's distracting to see what's behind them. Getting that better integrated into the program, so that it's a first class citizen and not an appendage that's been glued on, would be a really nice thing.

People should be warned that the virtual backgrounds work much better with a green screen. If you don't have a green screen, virtual backgrounds are really distracting because pieces of people appear and disappear.

I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody.

I have used other products like Microsoft Teams and Webex by Cisco. 

We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.

Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.

The most valuable feature is the compatibility with most browsers and multiple devices.

It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.

It is very quick to get a meeting started.

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.

Technical support is in need of improvement.

Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.

I have been using Zoom for two years.

In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.

I am not sure about scalability. I think that there are different plans.

We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.

The support is something that we are not fully satisfied with, and it can get better.

They need to focus on localized support.

We have used Slack in the past.

The licensing is based on the size of the team.

We evaluated multiple options and found that Zoom is the easiest one to use.

My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.

Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.

I would rate this solution an eight out of ten.

Zoom a video conferencing tool.

Zoom can improve the user-friendliness of the management when you are doing a webinar.

I have been using Zoom for approximately five years.

Zoom is a scalable solution, we have 150,000 people using it in my organization.

I have not contacted the support from Zoom.

Previously I was using Microsoft Teams and Skype for Business.

The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.

I use the free version of Zoom.

I would highly recommend this solution to others.

I rate Zoom an eight out of ten.

Zoom is used day-to-day like a mobile phone, so you can connect with your audience or customer from the other side of the screen, though there's nothing extraordinary about it.

A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.

I've been using Zoom since the pandemic, so more than two years.

Zoom is very stable. There are times it isn't as stable, but that could be the fault of your internet connection, not the fault of the application.

Zoom is scalable because they offer different packages. For example, I'm paying for Zoom, particularly a professional license for one person. I only use the professional, personal license, but you can scale up for a team or for an organization and pay for a different license type or package.

Zoom is very easy to set up.

If I had to rate the cost of this solution with one being the worst and ten being the best, I'll rate it a ten.

I evaluated Microsoft Teams, Google Meet, and GoToMeeting.

I'm a partner of UiPath. I'm an implementer and I'm also a user of some of UiPath's products. I don't have hands-on experience with UiPath Process Mining, because here in Mexico, it is not the common. Not all companies have well-implemented ERP software such as SAP, Oracle, or Microsoft, so when you put or connect the process miner, you'll find nothing in the results. I know what a process miner is, but it's not very common here.

I have here Automation Anywhere and Blue Prism, but all the robots work the same, and the only change is the flavor. All the robots have the same capacity and the same level of trustworthiness. The only difference between UiPath and the rest of the competitors is that UiPath's first robot: the Attended Robot, is cheaper than other robots. Its price is the only real difference in the market.

I only specialize in RPA (robotic process automation).

I also use other tools, e.g. web meeting solutions such as Zoom and Microsoft Teams. I have an account in Zoom.

Zoom is deployed on-premises in our organization. It's on-premise: on every laptop and on every desktop.

My usage of Zoom is low, e.g. I just use it to talk with two or three people on the other side of the cloud. I have not used it for other purposes. I know it has a webcast or video webinar feature, and it's not common for me to use that. Other users may see the difference with using Zoom vs another application and be able to mention valuable features of Zoom, but in my case, I'm unable to. I also don't have any idea on what could be improved in Zoom.

I never had to call technical support.

My partner recommended Zoom to me, but when you have to talk or connect with other people, you'll always say to connect through Zoom, Teams, Google Meet, or GoToMeeting. Zoom is recommended by everyone, though, and always comes out of everyone's mouth. Everybody knows Zoom.

My overall rating for this product is an eight out of ten. For its cost, I'll rate it a ten.

I haven't given much thought on how my rating for this solution could increase from an eight to a ten because Zoom's current use for me is just to connect with people and nothing more.

I use Zoom for hosting and attending webinars, Q&A, attending classes, and hosting online meetings. I use it for both my personal and business needs. Our organization has approximately 150 people that use Zoom.

Zoom's content shareability and chat support are the most valuable features.

Zoom could use more background options.

I have been using Zoom for two years.

Zoom is a stable product.

Zoom is a scalable solution.

Zoom is cloud based so the setup is straightforward and can be done without support.

I implemented Zoom myself.

We will continue to use Zoom. As the number of employees grow so will our usage of Zoom. I would rate Zoom a 9 out of 10.

Zoom is the product that we usually use for virtual meetings.

Having virtual meetings with Zoom makes life easier these days.

Zoom is quite simple to use.

The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.

The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.

The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.

It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.

Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.

We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.

With Zoom, I've never had any problem with stability.

It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.

In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.

I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.

Zoom is the most stable of these solutions that I have tested over the past three years.

I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.

I installed it on my own.

Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.

It seems quite easy and overall, it is the easiest solution that I have used.

In addition to any licensing fees, we hired Zoom to provide training to us in small groups.

In summary, this is a good video conference solution and I recommend it.

I would rate this solution an eight out of ten.