Zoom Reviews

I primarily use the solution for remote meetings.

My typical use case is doing product tours, as well as tool connections, and explainer videos for how to use dashboards for our product. I teach people through virtual training. 

Technically, the solution hasn't changed the way I work so much. I've been remote since before COVID-19 and all my work is being handled in the same way as it was before. However, I'm very aware that for everyone else in the world it's probably changed the way meetings are traditionally handled.

We have a technical product that is quite complicated to understand without being able to visually see and walk people through it and show them how to use it. Zoom makes it possible to do visual training. Instead of being in there face to face, however, we're able to actually just walk them through each training session and new users can ask questions, and dive deep into the product to understand it better.

I like being able to record the sessions if I need to. I also like the option to annotate.

The options to add polls and share screens are great.

There are lots of great features available to every user.

It's pretty user friendly and easy for people to use. All the clients I have say they don't typically have any problems getting into it or using it. It's great in that respect.

I would say the polls need improvement. 

When you're using the video, there's a little dialogue box that pops up. It's annoying to everybody who uses Zoom. It would be nice if it had some more features for driving interaction and engagement during meetings. However, they need to make sure the dialog box is up there in a more convenient way. 

How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal. 

The ability to make it easier for poll creation and usage would be helpful. If I make a poll, I want it to be accessible to all my different meetings, not just that one meeting. Right now, it's a lot of extra work due to the fact that I have to continuously re-create it every time I need it. 

I have been using the solution for at least a year, or, maybe at this point, two.

I haven't had any problems with stability. It's actually been much more stable than the other five different conferencing tools I have used. I'm happy with that. It's quite reliable.

We only have 16 users on the solution at this time. That's everyone in our organization.

We use the solution often, however, since everyone is already on it in our organization, we don't have plans to scale more or increase usage. We're already at 100% usage.

From day one, we've been using video conferencing as our main method of communication.

I've never had to reach out to technical support. I have a background in IT, so my instinct, if I run into issues, is to figure everything out myself. I can't speak to the quality of their service since I've never dealt with them.

I've tried about five other solutions, and Zoom, by far, has been the most stable and reliable.

The initial setup is pretty straightforward in some ways. However, it's not intuitive per se. It's straightforward once you're aware of it, and yet, there are a lot of features I didn't even know were there until I did some research. It wasn't obvious from how they have their website set up. You have to really dig for features. I found it only after six months or a year into using it.

We currently use the business account on Zoom. I'm not sure of what the exact costs are to use the solution. The pricing, as I understand it, is very straightforward. There might be just one add-on cost, which would be for users who would like to join in or talk via toll-free dialing.

We're just a customer. We don't have a professional relationship with Zoom.

In terms of advice for implementing the solution, I would probably just say make sure that new users go into the settings within their account and see what they have turned on and off. For instance, I just told my CEO and a couple of the other executives about the option to annotate because I assumed that they knew that was possible. They didn't. 

There's also the capability of using a whiteboard. There are a bunch of other really great features that are available as well that are not obvious at first. Users need to just go in through their account settings and click on everything and set the account up in ways that are convenient for them depending on what they're trying to accomplish. 

It's strange that the majority of the cool features are by default disabled, so users have to go in and become familiar with them on the back end. Everyone needs to take the time to make sure you really play around with it, or go to the help center and watch some videos, and read some of the articles to see what's available.

I'd rate the solution eight out of ten.

We use Zoom to have weekly team meetings. These are informal meetings for a software development group.

The most valuable feature is the screen recording.

Zoom should provide online storage where we can send and share documents with people in our meeting.

Zoom is not totally free, which is one of the reasons that I don't choose to use it.

I found it very confusing to set up a meeting.

I was only able to host meetings that were 40 minutes long, which was not enough time. That duration was not long enough for the topics that we needed to cover.

I would like to see a chat function for messaging outside of video conferencing.

Privacy needs to be improved because when you download a meeting transcript after it is complete, even the private chat of other users is visible.

I have been using Zoom for about four months.

Zoom is stable for video but I have had trouble with hearing the voice. This could have been related to my network.

Our meetings normally have 12 users.

I have never contacted technical support. If I have a problem then I just switch software, rather than spend the time speaking with support.

I have now switched to using WeChat instead of Zoom for most things, other than my weekly team meetings. First, WeChat is totally free. Also, with the enterprise version, we are able to share documents while we're sharing screens. It has quite a bit of storage that we can use to upload material.

Most of the students in my school have WeChat and when we have a meeting, a notification is sent. It's quite convenient. WeChat is better designed for Chinese users and it takes their habits into account.

WeChat has a scheduling feature where people can see my calendar, which is very important for setting up meetings.

The cost of Zoom has led me to use WeChat, instead.

I would rate this solution a seven out of ten.

We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.

Zoom is used for video communication.

The performance is good. 

We are satisfied with this solution, it's good.

Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.

In the next release, I would like to see better security.

I have been working with Zoom for three years.

It is dependent on what the client does on their end in terms of deployment.

We haven't had any problems with Zoom in our limited use.

We have not had any issues with the scalability of Zoom.

I have not contacted technical support.

Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.

We use a variety of operating systems, including Linux, Unix, and Windows.

We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud. 

I don't work with the Enterprise edition; instead, I use the open edition.

It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.

I was able to complete this process myself.

I would recommend Zoom to anyone who is thinking about using it.

I would rate Zoom an eight out of ten.

I use the solution for meetings and calls. 

In Zoom, I don't have a preference for any of the features. If you know the application well, then you can use all the features. I'm using most of the features, including file sharing and sharing screens. 

The possibility for chat is very handy sometimes. The chat is very useful due to the fact that sometimes you have to run formulas and those kinds of things and to pronounce it is not enough. You have to write it down so that the person or people can see exactly what the formula is.

The whiteboard capabilities are great.

I use Zoom not so much for business, due to the fact that the problem with Zoom is the restriction that you have where there are only 45 minutes allowed for a conference, and then you had to log out and start a new meeting. 

They should remove any restriction of time. Sometimes the time that you planned for the meeting is not enough. Sometimes it goes more than an hour, an hour and 10 minutes. 

That said, they may have already fixed this issue.

When you start the Zoom meeting, at first, it didn't start directly, the meeting. It'd go to the web browser, then it asks you to open the zoom application. After it opens, then you can start. That it's a little bit too much of a problem for beginners. It would be easier and more user-friendly if you can go directly to the meeting without the hassle of starting up and waiting. It could just be a bit more user-friendly. 

The problem originally was that when Zoom started, they had most of the market. The problem that they had, is that with the COVID pandemic, a lot of people started using conferencing solutions and you had a paid version and a free version. The paid version had more features than the free version. That was confusing for people. They said, “okay, why do I have to pay for certain features?” A lot of people I know looked for free versions and there were other free versions. For example, I use Whereby also, and Whereby does all the things that Zoom can do.

The solution is stable.

I know a lot of IT, and therefore, most of the things that come up I can fix and if I can't fix it directly, I go and I look on the internet for solutions. If I run into a problem, I'm not the first person that has run into the problem. I look for a solution myself. Most of the time I get the solution. I don't deal with technical support.

I use Zoom, MS Teams, and Google Meet. 

I also use Whereby, which is free to use.

I used MS Teams first, then Zoom. I use MS Teams due to the fact that I have a Microsoft account and a Microsoft company account. I started using Zoom when a lot of people started using Zoom. Using MS Teams is more difficult than using Zoom. 

I am tech-savvy. I'm not afraid to use applications and I can understand the logic behind the application. That said, I know that non-tech-savvy people had problems with starting up the Zoom meeting. The typical user doesn't understand the logic that's behind it. When you start it on the web, it's supposed to work directly on the web and not go to the application that is on your desktop and launch that. That is something that I can understand, however, it is not logical for people who are not accustomed to using IT so much.

All that is to say that, for me, the initial setup is not complex, however, I'm not an average user. I work daily with 10 or 12 applications. I switch from one to another. For me, it's not difficult. For non-technical people, it might be.

The deployment is fast and only takes a few minutes. It's maybe ten minutes or less.

I'm using a personal account, which is free. To use a company account, I have to go to the administration and fix that they pay the year account. I don't want to go through all of these procedures and all the hassle. That's the reason I use a personal account.

I'm using Zoom on occasion. It depends on what the person I will have a conference with wants to use. I am flexible. I use various solutions. I pick the one that is better for the other side.

I tend to use the most up-to-date version of the solution.

I'd advise users to use the solution as it's a good product. In the beginning, it scared me off because as there were a lot of rumors about privacy. For a few months, I didn't use it until I knew that they had fixed that problem. Now security is fine.

I'd rate the solution at a seven out of ten.

We use Zoom internally and externally in our organization for communicating with associates or with clients.

Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.

The solution is easy to use and loads up documents for sharing.

There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.

There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.

I have been using Zoom for approximately one year.

The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.

The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom. 

I use Teams and Zoom in my company.

The setup of the solution is straightforward.

I rate Zoom a seven out of ten.

We primarily use the solution to run meetings with our partners occasionally.

We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom. 

The functionality is great.

We like the act that you can record a session if you like.

The video and audio quality are very good.

We can use it anywhere, including on-premise or remotely.

Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety. 

I don't know if Zoom has a mobile application, however, if they don't, they should consider developing one.

We've only been using the solution since the start of COVID-19, which has been, at this point, about six months.

The solution is very popular mostly because of its stability. It may be one of the top three solutions at this point. We haven't faced any issues and find it to be reliable. It doesn't crash or freeze and I haven't experienced bugs or glitches.

About ten people in our organization use the solution, and occasionally maybe up to 15 colleagues who like to use Zoom and Zoom's business solutions for meetings.

I don't have a problem with scaling the solution. I haven't experienced any technical issues scaling and have been able to talk with big partners and corporates quite easily.

We do plan to move to the business version of Zoom in the future.

We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.

The initial setup was not complex at all. It was very fast and straightforward. The whole process really is just a few clicks and you are ready to go.

We didn't really have an implementation strategy, and deployment doesn't take long. Right now, we're just using the online version and considering buying a business account, which we haven't done yet. I'm not sure if that will have more of a setup process or not.

We're using the free version of the solution currently, and are considering a business account in the future.

I believe for business accounts, Zoom offers monthly and yearly pricing.

We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation.

I would rate the solution nine out of ten.

We primarily use the solution for our meetings.

The solution is easy to use.

The solution offers a free version.

I'm not sure if the solution has areas of improvement just yet. I'm still new to the service.

If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself.

There's a limit as to how many people you can have on a call. They should open this up a bit to include more, if possible.

It would be helpful if the solution had more features for users to take advantage of.

The paid version is quite expensive. There's no middle ground between free and paid.

I've only been using the solution for about three months at this point. It's still rather new to me.

The stability of the solution has been good. I'd say that it's been reliable and extremely consistent. I can't recall experiencing any bugs or glitches. The solution doesn't freeze or crash. It's been great.

I'm not sure how many people are currently using the app at our organization. It's used pretty extensively in the organization, however. I believe there are plans to increase usage in the future.

We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have any questions or need any troubleshooting. There isn't really a need to pick up the phone and call anyone.

I previously used Skype a little bit.

The initial setup was not complex. It was very straightforward. The deployment process was also extremely fast.

We don't need anyone to maintain the solution. There isn't someone in the company that's tasked with "making sure it works". It's pretty low-maintenance in that sense.

I didn't need a consultant or reseller to help me install the product. I handled the implementation myself.

There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.

We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings.

I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic.

I'd rate the solution eight out of ten.

I am using it for virtual meetings.

I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.

If anything, the updates could be less frequent.

I have been using this solution for a couple of years.

We have about 120 users who are using this solution. We don't have any plans to increase its usage.

We connected with them only once.

We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.

It took me minutes. That's all.

I can install it on my own. There is no need for a technical person.

It is reasonable. It has a monthly license. 

I would rate this solution an eight out of ten.