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RaynielBadiola - PeerSpot reviewer
Technical Manager at Secur Links
Real User
Simple installation, user-friendly, and reliable
Pros and Cons
  • "The most valuable feature of Zoom is user-friendliness."
  • "Zoom could be more scalable."

What is our primary use case?

We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.

What is most valuable?

The most valuable feature of Zoom is user-friendliness.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

The stability of Zoom is very good.

Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Zoom could be more scalable.

We have approximately 40 people using the solution.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.

How was the initial setup?

The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.

What about the implementation team?

I can do the implementation myself. You subscribe and use the solution.

What's my experience with pricing, setup cost, and licensing?

There is a subscription to use the solution.

Which other solutions did I evaluate?

I prefer Zoom to other solutions.

What other advice do I have?

I would recommend this solution to personal users and organizations.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Oracle Analytics Cloud Consultant at a computer software company with 10,001+ employees
Real User
In-meeting whiteboard, good recording capabilities, and does not require installation
Pros and Cons
  • "Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
  • "The interface requires some slight improvement in that it could better show the meeting attendees."

What is our primary use case?

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

What is most valuable?

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

What needs improvement?

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

For how long have I used the solution?

I have been using Zoom for approximately a year and a half.

What do I think about the stability of the solution?

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

What do I think about the scalability of the solution?

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

How are customer service and support?

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

Which solution did I use previously and why did I switch?

We did not use another virtual meeting solution before implementing Zoom.

How was the initial setup?

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

What about the implementation team?

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

What's my experience with pricing, setup cost, and licensing?

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
reviewer1207806 - PeerSpot reviewer
Account Systems Engineer at a computer software company with 10,001+ employees
Real User
It has integrated scheduling with our email platform
Pros and Cons
  • "Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
  • "The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."

What is our primary use case?

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

What is most valuable?

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

What needs improvement?

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

For how long have I used the solution?

I've been using Zoom for at least seven or eight years now.

What do I think about the stability of the solution?

I would say Zoom is very stable. 

What do I think about the scalability of the solution?

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

Which solution did I use previously and why did I switch?

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

How was the initial setup?

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

What's my experience with pricing, setup cost, and licensing?

We're using the paid version of Zoom.

What other advice do I have?

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1023507 - PeerSpot reviewer
Software engineering manager at a university with 1,001-5,000 employees
Real User
Top 20
Enables one to easily connect with customers, clients and colleagues and comes with an easy and fast installation
Pros and Cons
  • "Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."
  • "The user interface should be more straightforward and easy to use."

What is our primary use case?

We are using the latest update of the solution, although I cannot specify which version. 

We mostly use the solution for presentation and conferences and, occasionally, for support. 

Initially, I used Zoom primarily for remote conferencing, but at a certain point started using it in parallel for its remote support.

How has it helped my organization?

Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information. 

What is most valuable?

It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this. 

What needs improvement?

It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment. 

The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu. 

This said, I struggle to think of any specific features that I wish to be added or changed to the solution. 

For how long have I used the solution?

We have been using the solution for several years. 

What do I think about the stability of the solution?

Overall, the solution is stable. 

What do I think about the scalability of the solution?

I am not in a position to comment on the solution's scalability, as I did not attempt to do this. 

How are customer service and support?

I cannot comment on technical support, as I have not had dealings with them. 

How was the initial setup?

The installation was relatively straightforward.

It was quite fast, taking sevaral minutes on a standard computer. 

What about the implementation team?

I handled the installation on my own. 

What's my experience with pricing, setup cost, and licensing?

We do not incur a licensing fee. 

What other advice do I have?

In the past, I served as an IT manager, but I was not involved in implementation in my previous cyber security role. I am just a user. 

We use the solution both for company and personal needs. 

We are talking about a company that numbered no more than ten people, consisting of engineers, architects, managers and administrators, so everyone in it was making use of the solution. 

I would recommend the solution to others. It's quite straightforward and easy to use.

I rate Zoom as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation
Pros and Cons
  • "Zoom is mobile-ready and easy to use."
  • "The security and chat features should improve in Zoom."

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Virtual network solution Engineer at a tech vendor with 10,001+ employees
Real User
Scalable, stable, and great for webinars
Pros and Cons
  • "The stability has been good overall."
  • "I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook."

What is our primary use case?

I use the solution for video calls. I use it for everything including meetings, interviews, webinars, et cetera. I use it a lot.

How has it helped my organization?

I use it in my company and since the pandemic, I use it every day. I entered into the company while the pandemic was just starting. I don't do any face-to-face with my coworkers. Everything is in Zoom, outside of the office setting.

What is most valuable?

Overall, I like it very much.

I like the way that you can do webinars on it. That is the most valuable for me. 

The solution is stable.

The scalability is good.

What needs improvement?

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

What do I think about the stability of the solution?

The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The product scales well. I've been on webinars with 500 people and have never had a problem with it. You can do rather sizable meetings.

Everyone in my organization is using Zoom at this time. We have about 22,00 people that work within the organization. 

How are customer service and support?

I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot speak to how helpful they would be, or how responsive they are. 

Which solution did I use previously and why did I switch?

In my organization, we can use Zoom or Microsoft Teams. A lot of people are changing to Teams due to the lack of integration in Zoom with Outlook. That said, almost everyone uses Zoom still. It was the first solution that this company had, therefore, likely the newest people are using Teams and the older ones are using and still using Zoom.

I used to use Cisco WebEx as well.

How was the initial setup?

When I started using the solution I thought that it was a little bit hard to do as I was used to using Cisco Webex. The change was a little bit hard, however, it only took me a week to do all the things that I can actually do in Webex. Therefore, it's not too hard.

I'm not sure if the solution requires any maintenance, however, we have a local IT team that would be able to handle any responsibilities if that's the case. 

What's my experience with pricing, setup cost, and licensing?

We have a company account. I'm not sure what the overall costs are to the company. 

What other advice do I have?

I'm a customer and an end-user.

I'm using the latest version of the product.

I use it on mobile and on my laptop.

I'd advise potential new users to compare the features of all the solutions that are actually in the market to see which would be the best fit for the company's purposes. It's a good idea, if it's possible, to run a POC to try and test all the features first. 

I'd rate the solution at a nine out of ten. It's a great solution, however, I'd really like to be able to share images via chat in Zoom.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1316499 - PeerSpot reviewer
Research Assistant at a university with 5,001-10,000 employees
Real User
Top 20
Good video quality and screen recording, but the 40-minute time limit is too short
Pros and Cons
  • "The most valuable feature is the screen recording."
  • "I found it very confusing to set up a meeting."

What is our primary use case?

We use Zoom to have weekly team meetings. These are informal meetings for a software development group.

What is most valuable?

The most valuable feature is the screen recording.

What needs improvement?

Zoom should provide online storage where we can send and share documents with people in our meeting.

Zoom is not totally free, which is one of the reasons that I don't choose to use it.

I found it very confusing to set up a meeting.

I was only able to host meetings that were 40 minutes long, which was not enough time. That duration was not long enough for the topics that we needed to cover.

I would like to see a chat function for messaging outside of video conferencing.

Privacy needs to be improved because when you download a meeting transcript after it is complete, even the private chat of other users is visible.

For how long have I used the solution?

I have been using Zoom for about four months.

What do I think about the stability of the solution?

Zoom is stable for video but I have had trouble with hearing the voice. This could have been related to my network.

What do I think about the scalability of the solution?

Our meetings normally have 12 users.

How are customer service and technical support?

I have never contacted technical support. If I have a problem then I just switch software, rather than spend the time speaking with support.

Which solution did I use previously and why did I switch?

I have now switched to using WeChat instead of Zoom for most things, other than my weekly team meetings. First, WeChat is totally free. Also, with the enterprise version, we are able to share documents while we're sharing screens. It has quite a bit of storage that we can use to upload material.

Most of the students in my school have WeChat and when we have a meeting, a notification is sent. It's quite convenient. WeChat is better designed for Chinese users and it takes their habits into account.

WeChat has a scheduling feature where people can see my calendar, which is very important for setting up meetings.

What's my experience with pricing, setup cost, and licensing?

The cost of Zoom has led me to use WeChat, instead.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Enables us to have virtual meetings and share files and other information
Pros and Cons
  • "It meets all of our basic requirements. It's easy to use."
  • "The pricing could be improved."

What is our primary use case?

Zoom is used for virtual meetings and sharing files and information. 

This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.

What is most valuable?

I think the solution is okay. It meets all of our basic requirements. It's easy to use.

What needs improvement?

The pricing could be improved.

For how long have I used the solution?

I have been using Zoom for over two years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

The solution is scalable. We have plans to increase usage in the future.

How are customer service and support?

We have never had a reason to contact technical support.

How was the initial setup?

Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.

What's my experience with pricing, setup cost, and licensing?

There is a yearly license for this solution. I would like it if they offered better prices.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it because it's easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user