I am using it for virtual meetings.
Member Of The Board Of Advisors at Medint
Reasonable price, easy to install, and works well
Pros and Cons
- "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
- "If anything, the updates could be less frequent."
What is our primary use case?
What is most valuable?
I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
What needs improvement?
If anything, the updates could be less frequent.
For how long have I used the solution?
I have been using this solution for a couple of years.
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March 2025

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What do I think about the scalability of the solution?
We have about 120 users who are using this solution. We don't have any plans to increase its usage.
How are customer service and support?
We connected with them only once.
Which solution did I use previously and why did I switch?
We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.
How was the initial setup?
It took me minutes. That's all.
What about the implementation team?
I can install it on my own. There is no need for a technical person.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. It has a monthly license.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Officer at SYNOVA CONSULTANCT
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
What is our primary use case?
We are using Zoom for meetings.
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Network Administrator at Letshego
Efficient solution for virtual meetings
Pros and Cons
- "The video stream is very cool, and it's an efficient solution."
- "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."
What is our primary use case?
We use Zoom for virtual meetings. We have 250 people in our company using Zoom.
This is a cloud solution.
What is most valuable?
The video stream is very cool, and it's an efficient solution.
What needs improvement?
It could be more user friendly, like having permission to share documents quickly with other users.
It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.
For how long have I used the solution?
We have been using this solution since 2019.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It's scalable.
Which solution did I use previously and why did I switch?
Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.
Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.
How was the initial setup?
Installation is very easy.
What about the implementation team?
We did the installation ourselves.
What other advice do I have?
I would rate this solution 9 out of 10.
I recommend this solution. It's very comfortable and easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at a tech vendor with 51-200 employees
Excellent features, stable, and scalable
Pros and Cons
- "Screen Sharing is the most valuable feature in Zoom for me."
- "The only issue I have is that some clients have difficulty connecting to the audio side of things."
What is our primary use case?
I use Zoom to demonstrate my solution to my clients. We also use it to make external and internal client calls.
We use Zoom Internally, as well as with our clients.
What is most valuable?
The features are good. I don't have any issues with the features included with Zoom.
Screen Sharing is the most valuable feature in Zoom for me.
What needs improvement?
The only issue I have is that some clients have difficulty connecting to the audio side of things. It could be user issues.
For how long have I used the solution?
I have used Zoom off and on for many years.
I believe that we use the enterprise version of Zoom.
What do I think about the stability of the solution?
I don't have any issues with the stability of Zoom.
What do I think about the scalability of the solution?
Zoom is scalable.
We don't have more than ten users at once for my purposes. We haven't had to go any further.
How are customer service and support?
I have not contacted technical support directly. Any issues are addressed with my IT team.
Which solution did I use previously and why did I switch?
Zoom is the only product that I have used since starting with this company.
In the past, I have used GoToMeeting, Teams, Skype, and Webex.
Teams is nice, but it's on the communication platform, you are only using one application. Aside from that, I can't think of any significant pluses or minuses.
How was the initial setup?
To my knowledge, the initial setup appears to be fine. I'm in sales, so I don't set up anything.
What other advice do I have?
I worked for OpenText for 13 years.
In sales, I use what I am given to work with.
I would rate Zoom an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
I'm pretty satisfied with the user interface
Pros and Cons
- "I've never had to use tech support for it. It just works."
- "My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."
What is our primary use case?
Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.
What is most valuable?
I'm pretty satisfied with Zoom's user interface.
What needs improvement?
My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.
For how long have I used the solution?
I've been using Zoom for at least two years.
What do I think about the stability of the solution?
Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.
How are customer service and support?
I've never had to use tech support for it. It just works.
Which solution did I use previously and why did I switch?
Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.
What other advice do I have?
I rate Zoom nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
Stable, and scalable, with a setup that's easy
Pros and Cons
- "The solution can scale easily."
- "The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."
What is our primary use case?
We use the solution for all of our internal and external meetings.
What is most valuable?
The solution is very stable.
The solution can scale easily.
The initial setup is pretty straightforward.
What needs improvement?
The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add. It might be helpful if there was a tutorial to walk people through the process of adding a background. It would also be great if they offered more recommended backgrounds on hand to choose from.
For how long have I used the solution?
We've been using the solution for a year and a half.
What do I think about the stability of the solution?
The solution is largely very stable. I've only seen one little glitch in Zoom and I don't know if it was from something on our network or Zoom's. That slight glitch happened a few weeks ago. It was only a hiccup, but that was it. That's the only one I've seen. Other than that, there aren't crashes or bugs. It's been reliable, mostly.
What do I think about the scalability of the solution?
It's very easy to scale. If we need to expand the solution, we know we will be able to.
Currently, we have at least 2,200 users on Zoom right now. We extensively use the solution on a daily basis. I use it at least five times a day myself.
How are customer service and technical support?
We have a central IT team that handles any issues we may have. We wouldn't contact Zoom technical support directly as we would go through them.
How was the initial setup?
The initial setup is straightforward. It's not complex at all.
It's been a year and a half, so I can't recall how long the deployment actually took.
You might only need one person to handle the maintenance, and I doubt if they need to work on it full time. It's pretty low-maintenance.
What about the implementation team?
Our own in-house IT team handled the implementation and configuration for us. We didn't need outside contractors or resellers.
What's my experience with pricing, setup cost, and licensing?
We pay a corporate license for the solution. I don't know the exact pricing on the cost to the company.
What other advice do I have?
We're simply customers of the solution; we don't have a professional business relationship with Zoom.
We're using the latest version of the solution.
I'm not exactly a technical person, so I am only speaking of my personal non-technical experience.
I'd rate the solution nine out of ten. It's been great to use so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Research Fellow at Insight 64
Great for remote meetings, helpful during social distancing and offers a free version
Pros and Cons
- "There is a free version of the solution."
- "They could improve security more."
What is most valuable?
The ability to hold remote meetings is helpful.
There is a free version of the solution.
What needs improvement?
The solution shouldn't charge so much for their services.
I'm always in favor of a lower price. That said, I find there's a big gap between the free version and the professional version. When I looked at what it would cost to be able to get the full version, I said, "Gee, that's too much." If there was something in between the free version and the least expensive paid version, I probably would have paid for it. I would've gone for that.
They could improve security more.
They should make it a little bit easier to use, in terms of screen-sharing. One of the problems I have is when I go into a screen-sharing mode, I don't see what the other people see. If I could have my screen synced with what was being shared and me, that would be better.
For how long have I used the solution?
I've been using it for a couple of years, but my usage, like everybody else's really picked up with the COVID pandemic.
What's my experience with pricing, setup cost, and licensing?
The solution can be pricey.
What other advice do I have?
I do use Zoom, but again, just as an ordinary consumer. I don't have any experience with the high end or professional version.
Normally when I would use it, it would be because some associate or organization I was dealing with was using Zoom in order to reach out to people like me. I didn't even realize until a few months ago, that Zoom charged in order to get a version that was capable of handling more than a few users. I always wondered how they made money.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founding Member at a tech services company with 1-10 employees
Ability to record interviews has assisted with my studies; screen share and annotation are good features
Pros and Cons
- "Ability to record interviews."
- "Variable sound quality."
What is our primary use case?
My main use for Zoom has been for collaborating with other students, but I also use it for tutoring and for recreational purposes with friends and family. I'm not using Zoom in the workplace but at the university where I study, all the students use it and we meet regularly on Zoom. I've downloaded it to my computer and mobile phone and for now, I'm using it on a daily basis. I would love to work remotely so I would definitely consider using it more. I'm an elementary educator and customer of Zoom.
What is most valuable?
Screen share is a great feature. I've used it for recording interviews and then I'm able to refer back to it or download and publish it. Annotating is a very helpful feature and of course the chat is nice if there's a lot going on and you want to talk individually to an individual who's on there. I think it's quite an intuitive solution regarding use and I've had pretty good luck with the quality, so it's just an easy place to have a group gathering.
What needs improvement?
It seems that lately it takes a while to connect and a long time to load. It would be helpful if that was a little more instantaneous. And then I guess sometimes the sound quality can be a bit of an issue.
I'm not super technical, but it really would be great if the quality could be improved. I'd also like to see the ability to receive alerts when the product is offline, and notifications about upcoming meetings.
For how long have I used the solution?
I've been using this solution for almost a year.
What do I think about the stability of the solution?
So far it's working. It's very stable for me.
How was the initial setup?
The setup was very straightforward, it took just a few minutes.
What other advice do I have?
I would rate this solution an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Zoom meetings, definitively most valuable, but Zoom webinars are also quite good.