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System Analyst at OIC
Real User
We previously used Skype and Webex. We switched because Zoom is more stable and Webex requires a good internet connection.
Pros and Cons
  • "One of the biggest features of Zoom is its stability."
  • "In the future, I would like to see remote access control for other computers."

What is our primary use case?

We use this solution for web conferencing and virtual meetings.

What is most valuable?

The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.

This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.

One of the biggest features of Zoom is its stability.

What needs improvement?

In the future, I would like to see remote access control for other computers.

Administrators need a lot of training.

For how long have I used the solution?

We have been using Zoom for almost seven months.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is very stable and in fact, this is one of its biggest features. At this time, we are using it on a daily basis.

What do I think about the scalability of the solution?

Scalability depends on the user. If you want to use it on a wide range then you have to get training as an administrator so that you can handle it. I would say that it is scalable but you have to know how to do so.

We have approximately 100 users.

How are customer service and support?

We have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zoom, we used Skype and Webex. I also have experience with TeamViewer.

We switched because Zoom is more stable and Webex requires a good internet connection.

One advantage of TeamViewer is that you have remote access control of other computers.

How was the initial setup?

The setup for an end-user is very easy but an administrator will need a lot of training. The deployment took us one day.

What about the implementation team?

We set this solution up ourselves.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Zoom.

What other advice do I have?

My advice for anybody who is implementing this solution is to learn how to use it first, before hosting meetings. Otherwise, you will get hassled a lot from the users.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2194749 - PeerSpot reviewer
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 10
High quality video, simple to use, and quick setup
Pros and Cons
  • "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
  • "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Raphael Haroun  Ikyagh - PeerSpot reviewer
Network Administrator at Letshego
Real User
Top 5Leaderboard
Efficient solution for virtual meetings
Pros and Cons
  • "The video stream is very cool, and it's an efficient solution."
  • "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."

What is our primary use case?

We use Zoom for virtual meetings. We have 250 people in our company using Zoom.

This is a cloud solution.

What is most valuable?

The video stream is very cool, and it's an efficient solution.

What needs improvement?

It could be more user friendly, like having permission to share documents quickly with other users.

It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.

For how long have I used the solution?

We have been using this solution since 2019.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.

Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.

How was the initial setup?

Installation is very easy.

What about the implementation team?

We did the installation ourselves.

What other advice do I have?

I would rate this solution 9 out of 10. 

I recommend this solution. It's very comfortable and easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Thomas KöppnerSolution Consultant at Apptio
Top 5Real User

Zoom meetings, definitively most valuable, but Zoom webinars are also quite good. 

reviewer937242 - PeerSpot reviewer
Account Executive at a tech vendor with 51-200 employees
Real User
Excellent features, stable, and scalable
Pros and Cons
  • "Screen Sharing is the most valuable feature in Zoom for me."
  • "The only issue I have is that some clients have difficulty connecting to the audio side of things."

What is our primary use case?

I use Zoom to demonstrate my solution to my clients. We also use it to make external and internal client calls.

We use Zoom Internally, as well as with our clients.

What is most valuable?

The features are good. I don't have any issues with the features included with Zoom.

Screen Sharing is the most valuable feature in Zoom for me.

What needs improvement?

The only issue I have is that some clients have difficulty connecting to the audio side of things. It could be user issues.

For how long have I used the solution?

I have used Zoom off and on for many years.

I believe that we use the enterprise version of Zoom.

What do I think about the stability of the solution?

I don't have any issues with the stability of Zoom.

What do I think about the scalability of the solution?

Zoom is scalable. 

We don't have more than ten users at once for my purposes. We haven't had to go any further.

How are customer service and support?

I have not contacted technical support directly. Any issues are addressed with my IT team.

Which solution did I use previously and why did I switch?

Zoom is the only product that I have used since starting with this company.

In the past, I have used GoToMeeting, Teams, Skype, and Webex.

Teams is nice, but it's on the communication platform, you are only using one application. Aside from that, I can't think of any significant pluses or minuses.

How was the initial setup?

To my knowledge, the initial setup appears to be fine. I'm in sales, so I don't set up anything.

What other advice do I have?

I worked for OpenText for 13 years.

In sales, I use what I am given to work with.

I would rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1472166 - PeerSpot reviewer
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
Real User
I'm pretty satisfied with the user interface
Pros and Cons
  • "I've never had to use tech support for it. It just works."
  • "My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."

What is our primary use case?

Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.

What is most valuable?

I'm pretty satisfied with Zoom's user interface.

What needs improvement?

My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.

For how long have I used the solution?

I've been using Zoom for at least two years. 

What do I think about the stability of the solution?

Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.

How are customer service and support?

I've never had to use tech support for it. It just works.

Which solution did I use previously and why did I switch?

Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.

What other advice do I have?

I rate Zoom nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1384398 - PeerSpot reviewer
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
Real User
Stable, and scalable, with a setup that's easy
Pros and Cons
  • "The solution can scale easily."
  • "The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."

What is our primary use case?

We use the solution for all of our internal and external meetings.

What is most valuable?

The solution is very stable.

The solution can scale easily.

The initial setup is pretty straightforward.

What needs improvement?

The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add. It might be helpful if there was a tutorial to walk people through the process of adding a background. It would also be great if they offered more recommended backgrounds on hand to choose from.

For how long have I used the solution?

We've been using the solution for a year and a half.

What do I think about the stability of the solution?

The solution is largely very stable. I've only seen one little glitch in Zoom and I don't know if it was from something on our network or Zoom's. That slight glitch happened a few weeks ago. It was only a hiccup, but that was it. That's the only one I've seen. Other than that, there aren't crashes or bugs. It's been reliable, mostly.

What do I think about the scalability of the solution?

It's very easy to scale. If we need to expand the solution, we know we will be able to.

Currently, we have at least 2,200 users on Zoom right now. We extensively use the solution on a daily basis. I use it at least five times a day myself.

How are customer service and technical support?

We have a central IT team that handles any issues we may have. We wouldn't contact Zoom technical support directly as we would go through them.

How was the initial setup?

The initial setup is straightforward. It's not complex at all.

It's been a year and a half, so I can't recall how long the deployment actually took.

You might only need one person to handle the maintenance, and I doubt if they need to work on it full time. It's pretty low-maintenance.

What about the implementation team?

Our own in-house IT team handled the implementation and configuration for us. We didn't need outside contractors or resellers.

What's my experience with pricing, setup cost, and licensing?

We pay a corporate license for the solution. I don't know the exact pricing on the cost to the company.

What other advice do I have?

We're simply customers of the solution; we don't have a professional business relationship with Zoom.

We're using the latest version of the solution. 

I'm not exactly a technical person, so I am only speaking of my personal non-technical experience.

I'd rate the solution nine out of ten. It's been great to use so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Research Fellow at Insight 64
Real User
Great for remote meetings, helpful during social distancing and offers a free version
Pros and Cons
  • "There is a free version of the solution."
  • "They could improve security more."

What is most valuable?

The ability to hold remote meetings is helpful.

There is a free version of the solution.

What needs improvement?

The solution shouldn't charge so much for their services.

I'm always in favor of a lower price. That said, I find there's a big gap between the free version and the professional version. When I looked at what it would cost to be able to get the full version, I said, "Gee, that's too much." If there was something in between the free version and the least expensive paid version, I probably would have paid for it. I would've gone for that. 

They could improve security more. 

They should make it a little bit easier to use, in terms of screen-sharing. One of the problems I have is when I go into a screen-sharing mode, I don't see what the other people see. If I could have my screen synced with what was being shared and me, that would be better.

For how long have I used the solution?

I've been using it for a couple of years, but my usage, like everybody else's really picked up with the COVID pandemic.

What's my experience with pricing, setup cost, and licensing?

The solution can be pricey.

What other advice do I have?

I do use Zoom, but again, just as an ordinary consumer. I don't have any experience with the high end or professional version.

Normally when I would use it, it would be because some associate or organization I was dealing with was using Zoom in order to reach out to people like me. I didn't even realize until a few months ago, that Zoom charged in order to get a version that was capable of handling more than a few users. I always wondered how they made money.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1380390 - PeerSpot reviewer
Founding Member at a tech services company with 1-10 employees
Real User
Ability to record interviews has assisted with my studies; screen share and annotation are good features
Pros and Cons
  • "Ability to record interviews."
  • "Variable sound quality."

What is our primary use case?

My main use for Zoom has been for collaborating with other students, but I also use it for tutoring and for recreational purposes with friends and family. I'm not using Zoom in the workplace but at the university where I study, all the students use it and we meet regularly on Zoom. I've downloaded it to my computer and mobile phone and for now, I'm using it on a daily basis. I would love to work remotely so I would definitely consider using it more. I'm an elementary educator and customer of Zoom. 

What is most valuable?

Screen share is a great feature. I've used it for recording interviews and then I'm able to refer back to it or download and publish it. Annotating is a very helpful feature and of course the chat is nice if there's a lot going on and you want to talk individually to an individual who's on there. I think it's quite an intuitive solution regarding use and I've had pretty good luck with the quality, so it's just an easy place to have a group gathering.

What needs improvement?

It seems that lately it takes a while to connect and a long time to load. It would be helpful if that was a little more instantaneous. And then I guess sometimes the sound quality can be a bit of an issue.

I'm not super technical, but it really would be great if the quality could be improved. I'd also like to see the ability to receive alerts when the product is offline, and notifications about upcoming meetings. 

For how long have I used the solution?

I've been using this solution for almost a year. 

What do I think about the stability of the solution?

So far it's working. It's very stable for me.

How was the initial setup?

The setup was very straightforward, it took just a few minutes. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user