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System Analyst at OIC
Real User
We previously used Skype and Webex. We switched because Zoom is more stable and Webex requires a good internet connection.
Pros and Cons
  • "One of the biggest features of Zoom is its stability."
  • "In the future, I would like to see remote access control for other computers."

What is our primary use case?

We use this solution for web conferencing and virtual meetings.

What is most valuable?

The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.

This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.

One of the biggest features of Zoom is its stability.

What needs improvement?

In the future, I would like to see remote access control for other computers.

Administrators need a lot of training.

For how long have I used the solution?

We have been using Zoom for almost seven months.

Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is very stable and in fact, this is one of its biggest features. At this time, we are using it on a daily basis.

What do I think about the scalability of the solution?

Scalability depends on the user. If you want to use it on a wide range then you have to get training as an administrator so that you can handle it. I would say that it is scalable but you have to know how to do so.

We have approximately 100 users.

How are customer service and support?

We have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zoom, we used Skype and Webex. I also have experience with TeamViewer.

We switched because Zoom is more stable and Webex requires a good internet connection.

One advantage of TeamViewer is that you have remote access control of other computers.

How was the initial setup?

The setup for an end-user is very easy but an administrator will need a lot of training. The deployment took us one day.

What about the implementation team?

We set this solution up ourselves.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Zoom.

What other advice do I have?

My advice for anybody who is implementing this solution is to learn how to use it first, before hosting meetings. Otherwise, you will get hassled a lot from the users.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2194749 - PeerSpot reviewer
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 10
High quality video, simple to use, and quick setup
Pros and Cons
  • "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
  • "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
ShmulikDavar - PeerSpot reviewer
Member Of The Board Of Advisors at Medint
Real User
Reasonable price, easy to install, and works well
Pros and Cons
  • "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
  • "If anything, the updates could be less frequent."

What is our primary use case?

I am using it for virtual meetings.

What is most valuable?

I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.

What needs improvement?

If anything, the updates could be less frequent.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the scalability of the solution?

We have about 120 users who are using this solution. We don't have any plans to increase its usage.

How are customer service and support?

We connected with them only once.

Which solution did I use previously and why did I switch?

We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.

How was the initial setup?

It took me minutes. That's all.

What about the implementation team?

I can install it on my own. There is no need for a technical person.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. It has a monthly license. 

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Craig Kona - PeerSpot reviewer
Chief Information Officer at SYNOVA CONSULTANCT
Real User
Top 5
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
  • "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
  • "Zoom could improve by having more dashboards."

What is our primary use case?

We are using Zoom for meetings.

What is most valuable?

The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.

What needs improvement?

Zoom could improve by having more dashboards.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

I have not had any issues with the stability of Zoom.

What do I think about the scalability of the solution?

We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams.

How was the initial setup?

The initial setup is very easy, it only takes a few minutes.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Zoom.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1248843 - PeerSpot reviewer
Sr. Category Buyer Technology at a manufacturing company with 10,001+ employees
Real User
The breakout rooms are good for training exercise, but we sometimes have connection issues

What is most valuable?

Zoom's breakout rooms are an interesting feature that is quite useful for conducting exercises during training. I don't think Teams has this. I also like the recording capabilities, but that depends on the type of privileges that the user has. Not everybody in the organization has the ability to record. 

What needs improvement?

We sometimes have difficulties connecting, but I never know if it's an issue with Zoom or the network. I would say it's Zoom because we have been working quite a lot from home. However, I would generally say I have not experienced that many issues with Zoom. I'm satisfied.

For how long have I used the solution?

We've been using Zoom within the company for the past two years or so.

What do I think about the scalability of the solution?

Our organization has around a thousand people, and Zoom is the standard tool we have been using.

What other advice do I have?

I rate Zoom seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer937242 - PeerSpot reviewer
Account Executive at a tech vendor with 51-200 employees
Real User
Excellent features, stable, and scalable
Pros and Cons
  • "Screen Sharing is the most valuable feature in Zoom for me."
  • "The only issue I have is that some clients have difficulty connecting to the audio side of things."

What is our primary use case?

I use Zoom to demonstrate my solution to my clients. We also use it to make external and internal client calls.

We use Zoom Internally, as well as with our clients.

What is most valuable?

The features are good. I don't have any issues with the features included with Zoom.

Screen Sharing is the most valuable feature in Zoom for me.

What needs improvement?

The only issue I have is that some clients have difficulty connecting to the audio side of things. It could be user issues.

For how long have I used the solution?

I have used Zoom off and on for many years.

I believe that we use the enterprise version of Zoom.

What do I think about the stability of the solution?

I don't have any issues with the stability of Zoom.

What do I think about the scalability of the solution?

Zoom is scalable. 

We don't have more than ten users at once for my purposes. We haven't had to go any further.

How are customer service and support?

I have not contacted technical support directly. Any issues are addressed with my IT team.

Which solution did I use previously and why did I switch?

Zoom is the only product that I have used since starting with this company.

In the past, I have used GoToMeeting, Teams, Skype, and Webex.

Teams is nice, but it's on the communication platform, you are only using one application. Aside from that, I can't think of any significant pluses or minuses.

How was the initial setup?

To my knowledge, the initial setup appears to be fine. I'm in sales, so I don't set up anything.

What other advice do I have?

I worked for OpenText for 13 years.

In sales, I use what I am given to work with.

I would rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1472166 - PeerSpot reviewer
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
Real User
I'm pretty satisfied with the user interface
Pros and Cons
  • "I've never had to use tech support for it. It just works."
  • "My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."

What is our primary use case?

Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.

What is most valuable?

I'm pretty satisfied with Zoom's user interface.

What needs improvement?

My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.

For how long have I used the solution?

I've been using Zoom for at least two years. 

What do I think about the stability of the solution?

Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.

How are customer service and support?

I've never had to use tech support for it. It just works.

Which solution did I use previously and why did I switch?

Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.

What other advice do I have?

I rate Zoom nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1384398 - PeerSpot reviewer
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
Real User
Stable, and scalable, with a setup that's easy
Pros and Cons
  • "The solution can scale easily."
  • "The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."

What is our primary use case?

We use the solution for all of our internal and external meetings.

What is most valuable?

The solution is very stable.

The solution can scale easily.

The initial setup is pretty straightforward.

What needs improvement?

The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add. It might be helpful if there was a tutorial to walk people through the process of adding a background. It would also be great if they offered more recommended backgrounds on hand to choose from.

For how long have I used the solution?

We've been using the solution for a year and a half.

What do I think about the stability of the solution?

The solution is largely very stable. I've only seen one little glitch in Zoom and I don't know if it was from something on our network or Zoom's. That slight glitch happened a few weeks ago. It was only a hiccup, but that was it. That's the only one I've seen. Other than that, there aren't crashes or bugs. It's been reliable, mostly.

What do I think about the scalability of the solution?

It's very easy to scale. If we need to expand the solution, we know we will be able to.

Currently, we have at least 2,200 users on Zoom right now. We extensively use the solution on a daily basis. I use it at least five times a day myself.

How are customer service and technical support?

We have a central IT team that handles any issues we may have. We wouldn't contact Zoom technical support directly as we would go through them.

How was the initial setup?

The initial setup is straightforward. It's not complex at all.

It's been a year and a half, so I can't recall how long the deployment actually took.

You might only need one person to handle the maintenance, and I doubt if they need to work on it full time. It's pretty low-maintenance.

What about the implementation team?

Our own in-house IT team handled the implementation and configuration for us. We didn't need outside contractors or resellers.

What's my experience with pricing, setup cost, and licensing?

We pay a corporate license for the solution. I don't know the exact pricing on the cost to the company.

What other advice do I have?

We're simply customers of the solution; we don't have a professional business relationship with Zoom.

We're using the latest version of the solution. 

I'm not exactly a technical person, so I am only speaking of my personal non-technical experience.

I'd rate the solution nine out of ten. It's been great to use so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user