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HammadRaza - PeerSpot reviewer
Lecturer in Computer Science at National College Of Business Administration & Economics
Real User
Top 20
Easy-to-use platform with good scalability
Pros and Cons
  • "The product's most valuable features are chat and video streaming."
  • "There must be an option to ask permission from the host to record the Zoom meeting."

What is our primary use case?

I use Zoom for scheduling work meeting purposes.

What is most valuable?

The product's most valuable features are chat and video streaming.

What needs improvement?

There must be an option to ask permission from the host to record the Zoom meeting. 

For how long have I used the solution?

We have been using Zoom for more than a year. We are using the latest version.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Zoom's stability a nine out of ten.

What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.

Which solution did I use previously and why did I switch?

I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.

How was the initial setup?

The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a seven out of ten. It is not affordable for small businesses.

Which other solutions did I evaluate?

I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ManishBhandari - PeerSpot reviewer
Presales Technical Specialist at Redington India Limited
Reseller
Remote engagement solution that offers stability and scalability
Pros and Cons
  • "Zoom is interoperable and user-friendly."
  • "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."

What is most valuable?

Zoom is interoperable and user-friendly.

What needs improvement?

It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality. 

For how long have I used the solution?

We have used this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution but I am not sure how many users it is possible to have on one call. 

How are customer service and support?

The technical support for this solution is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Managing Consultant at Business and Technology Consulting, LLC
Real User
Convenient, easy to use, and simple to set up
Pros and Cons
  • "It's not a big deal to set up a meeting."
  • "One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not."

What is most valuable?

It works. It's easy to use and it's easy to set up.

I like that it is easy to record. 

To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting. 

Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.

People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.

What needs improvement?

One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not. It's not convenient to check on that while you're in a meeting.

Teams is better about that. Teams is better about posting up right in front of you so you can see who was invited, who clicked in or not, who's on the call. 

Also when people are talking, you see either their image, if they've got an avatar, or at least their initials, and a little round fake avatar that's blinking when they're trying to talk, or they're raising their hand. That is the only thing I'd say that's really a frustration for me with Zoom, is I'm not always sure who got invited.

For how long have I used the solution?

I've used the solution for a while. I use it every day.

I'm working virtually and my clients are all over the country. I don't visit them more than maybe once every six weeks each. I'm on the phone in Zoom or Teams probably 15 to 20 hours a week.

What do I think about the stability of the solution?

The stability is quite good. I haven't dealt with bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is good. Expanding it is not a problem. 

As consultants, there's only usually a few of us that are engaged with a client. We don't send an army in. We're very senior consultants, and our rates are really high. We're like hiring an attorney or something. We're not a bunch of bodies coming in to do all the leg work. We're advising them on how to do a lot of things properly in terms of ERP selection and implementation.

That said, we're engaging with a lot of people though. For example, in this one client I have, they're in Baltimore, I'm often on a call with 20 people. I may be the only one on my side and there's all of them. I have to know who they are and get familiar with their voices. A lot of the time, more people aren't necessarily doing the video thing where they're displaying themselves. It's just is less common that people do that. That's because more people are working virtually and maybe they're still in their t-shirt or you haven't taken a shower that day. If people aren't displaying themselves, you use the tool more like a phone in a sense, as you have to know, "Okay. That was Jackie speaking. That was Lisa speaking. That was Alice speaking."

We get familiar with each other, we get to know each other. However, we typically deal with maybe 10 or 12 people on a call. They may be in different locations. With one client I have, they're in 23 states. Various key people are in different places. Other kinds of meetings I have oftentimes been a three or four-way, where you've got a client and you've got a vendor who's maybe doing something for them. We can have essentially three or four companies represented in a call, and we're having maybe calls two or three times a week.

Which solution did I use previously and why did I switch?

I've also used Microsoft Teams.

The larger the client, the more likely it is that they're going to use Teams instead of Zoom. Oftentimes, they're setting up the meetings and they prefer to set them up. I have this one large client where we're recording every one of our sessions, as they're reusable then for walking back through and revisiting deep discussions we've had and requirements and so on.

I don't happen to like Teams, it's clunky. Teams is clunky and it's also just harder to use. Particularly if you're using it also is a repository for documents, folders, recording, and so on. It's just not as usable.

How was the initial setup?

The initial setup is very simple. 

What's my experience with pricing, setup cost, and licensing?

I have a subscription to Zoom.

What other advice do I have?

I am a customer and an end-user.

What my partner and I typically would do if we are in control of that is we use Zoom. We'll use Box for our repository of the artifacts, requirements, recordings, and so on. Box is also very, very easy to use. However, we find Teams clunky on both sides now. However, even though we prefer Zoom if a client prefers a different conference system, and they've got dozens of people inside that are married to that, well, we'll go with what they use.

We are on the latest version of Zoom. Zoom actually forces that. If you get a Zoom subscription, it pops up a patch or an update or whatever, and it's no big deal to click that and update.

What Zoom is, is it's a very convenient, easy to use, quick to set up, simple to learn tool. It works pretty effectively. 

However, people aren't using it so visually anymore as they used to. A lot of times it's really just a meetup where you're all on the same call, and people won't even post their videos too much anymore. Sometimes, if we're at a first-time meeting, we'll have our visual presence there, however, then we'll hide it away behind an avatar. People just aren't in need of that facial thing too much.

The main thing for me was just knowing who's scheduled for a call. Sometimes I don't know who's going to be on the call until I get on the call. There's a list there, however, you don't know who's accepted. We need a clear list. That would be an improvement.

Keeping it light is important. Everything is getting more and more like that. Even the system designs, major ERP systems, most of them when you log in, you feel like you're in a box. It feels boxy. That's the way Teams feels. It's got a structured menu architecture and so on, and frames around everything. The way things are going - and this is how Zoom is - it feels like you're in an open space. It doesn't feel like a box of things. It's an open flow. Keeping it that way is going to be important.

If you add more features, you have to keep it easy to find, easy to hide. Don't throw them on your whole menu. Don't throw everything at me. Just what I'm using is all I need. I'll give you another example of that. There's a system called CRM, Customer Relationship Management, such as Salesforce. Salesforce made a major strategic mistake. They built the thing that is a very complex functional solution. It's expensive due to the fact that it's so overbuilt. I don't know where Salesforce is at, however, I've got a lot of clients that I've run into that say, "Yeah, we put in Salesforce a few years ago and we're going to replace that now as too costly and we don't use it all."

They didn't do a very effective job of layering functionality so that you only see what you use, and make it simple, make it easy. Also, they didn't scale the pricing to what they're going to use. Salesforce is probably still pretty ubiquitous, however, it's probably going to get beat out by a bunch of these smaller, lighter, more open solutions. The challenge for Zoom would be to stay Zoom, and don't fix what isn't broken. It is a great tool. I really have very little, almost nothing but praise for Zoom. The only thing I'd say is that competitively, they're going to have to think about, well, what else does it have to be able to do?

In my opinion, it's going to be making the visual collaboration, not from people to people, and instead, the people to content, whether it's websites, systems, logins, spreadsheets, whatever, making that so easy to do that it's almost natural. We can more quickly say, "Oh, okay, let me pull that up."

Layer number one is, it ought to be as natural as sliding your fingers across the screen in some magical way to be able to show what you want to show. The next layer is going to have to have more social collaboration from inside and outside of the system.

I'd rate the solution at a nine out of ten so far. In comparison, I might rate Microsoft Teams at a six or so. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal | CTO at IBE Global
Real User
Very easy to deploy, simple conference room feature, and works on any device
Pros and Cons
  • "Simple and user-friendly; works on any device."
  • "Lacks an indicator on chat to show that a message has been read."

What is our primary use case?

We use this solution as part of our corporate communications system. I'm principal CTO and we are customers of Zoom. 

What is most valuable?

It was easy to deploy Zoom and it's a product that was easily accepted throughout the company, even by our management team. Zoom is just very simple for the user and it works regardless of where you are and the device you're using. The ease of integration of the conference rooms for our leadership was probably the most valuable aspect. With WebEx or Teams where you need converters in the middle and things didn't always work, the leadership team was always complaining about those solutions. 

What needs improvement?

One issue I have is that there is no indicator on chats to let you know whether a message has been read so you're never sure if it's been seen. They could implement something like Whatsapp with the two check marks. I also think that the integration with Microsoft is not as good as it was with Jabber. It's not the end of the world but it could be better. In a similar vein, I think that when it comes to document sharing the integration could be improved.

What other advice do I have?

I think that if your main focus is on communication between team members, especially with people working from home, this is a simple solution. We need to recognize that not everyone is an IT person and we're working with people at all levels in the company, whether they're in the field, the warehouses, or in fabrication. For all of them this is, quite honestly, more user-friendly than WebEx or Teams will ever be.

Based on our use cases, I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1361406 - PeerSpot reviewer
Regional Councillor at a government with 1,001-5,000 employees
Real User
Has good screen sharing capability but is difficult to collaborate on the spot
Pros and Cons
  • "The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing."
  • "It is difficult to collaborate."

What is our primary use case?

Right now for meetings, we are using Zoom. We use it for video communications. Since the pandemic started we started using Zoom. Our first experience we had a problem with security. We got people bombing the meetings. 

What is most valuable?

The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing. COVID-19 is showing us a new way to communicate, that everything doesn't have to be face to face meetings. And so the more you can really understand the capability of the software, the better you are.

What needs improvement?

It is difficult to collaborate. You have to book a meeting first before being able to do anything. We have had experiences where the meeting has frozen. We had to shut it down and get back on again to keep going. Zoom has privacy issues and also stability issues. I would like to see integrations into other applications. It would be nice to have multiple people be able to collaborate on the same screen.

For how long have I used the solution?

We have been using Zoom for three or four months. Since the Pandemic started.

Which other solutions did I evaluate?

I would much rather be using Teams and be able to dial up anybody. With Teams, you can collaborate and share files with anybody. Teams are more dynamic. We have also used Skype.

What other advice do I have?

I would rate Zoom at a five on a scale of 10. I don't think it has all the integration. This is also because of security issues.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Analyst at Highland Ventures Group LLC
Real User
Easy to setup meetings with great stability
Pros and Cons
  • "The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well."
  • "Zoom needs to address the privacy issues I've heard about."

What is our primary use case?

I use it for school mostly. I use it for remote meetings with one or more people.

What is most valuable?

The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well.

What needs improvement?

Zoom needs to address the privacy issues I've heard about. There have been multiple breaches that have made the news. That would be something to address.

For how long have I used the solution?

I have used Zoom for a year and a half.

What do I think about the stability of the solution?

Connectivity is surprisingly good. I've had upwards of 90 people on a call and with no issues noticed, and seems pretty easy to manage people, seeing as the host of the call can usually mute everyone.

What other advice do I have?

I would rate Zoom at a nine on a scale of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Analyst at OIC
Real User
We previously used Skype and Webex. We switched because Zoom is more stable and Webex requires a good internet connection.
Pros and Cons
  • "One of the biggest features of Zoom is its stability."
  • "In the future, I would like to see remote access control for other computers."

What is our primary use case?

We use this solution for web conferencing and virtual meetings.

What is most valuable?

The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.

This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.

One of the biggest features of Zoom is its stability.

What needs improvement?

In the future, I would like to see remote access control for other computers.

Administrators need a lot of training.

For how long have I used the solution?

We have been using Zoom for almost seven months.

What do I think about the stability of the solution?

Zoom is very stable and in fact, this is one of its biggest features. At this time, we are using it on a daily basis.

What do I think about the scalability of the solution?

Scalability depends on the user. If you want to use it on a wide range then you have to get training as an administrator so that you can handle it. I would say that it is scalable but you have to know how to do so.

We have approximately 100 users.

How are customer service and technical support?

We have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zoom, we used Skype and Webex. I also have experience with TeamViewer.

We switched because Zoom is more stable and Webex requires a good internet connection.

One advantage of TeamViewer is that you have remote access control of other computers.

How was the initial setup?

The setup for an end-user is very easy but an administrator will need a lot of training. The deployment took us one day.

What about the implementation team?

We set this solution up ourselves.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Zoom.

What other advice do I have?

My advice for anybody who is implementing this solution is to learn how to use it first, before hosting meetings. Otherwise, you will get hassled a lot from the users.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2194749 - PeerSpot reviewer
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 10
High quality video, simple to use, and quick setup
Pros and Cons
  • "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
  • "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user