Zoom's most valuable feature is communication.
SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Provides valuable feature for communication and has an easy setup process
Pros and Cons
- "Zoom's most valuable feature is communication."
- "There could be more integration options for Zoom."
What is most valuable?
What needs improvement?
There could be more integration options for Zoom.
For how long have I used the solution?
We have been using Zoom for five to six years.
What do I think about the stability of the solution?
I rate Zoom's stability an eight out of ten.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate its process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an inexpensive product. I rate its pricing a two out of ten.
What other advice do I have?
It is a good product. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Officer at SYNOVA CONSULTANCT
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
What is our primary use case?
We are using Zoom for meetings.
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Engineer at Tenable Network Security
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices
What is our primary use case?
I use this solution mainly for meetings with customers and the occasional webinar/interview.
What is most valuable?
I like having the ability to annotate remote presentations, and it is easy for everyone to share.
What needs improvement?
The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.
For how long have I used the solution?
I have been using Zoom on a daily basis for the past three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.
Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.
How was the initial setup?
The initial setup was straightforward - much easier than all other options.
What other advice do I have?
I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees
Easy to install, simple to use, and straightforward to access
Pros and Cons
- "The installation process is very simple."
- "I can't speak to any aspect that needs improvement."
What is our primary use case?
I use the solution for digital calls. I keep in touch with family and friends using it.
What is most valuable?
It's very simple to use.
The video conferencing is great and very easy to access.
It's helpful for sharing information and communication.
The installation process is very simple.
The stability is very good.
What needs improvement?
I can't speak to any aspect that needs improvement.
For how long have I used the solution?
I've used the solution for about half a year at this point. It's been around six months.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze.
How are customer service and support?
I've never directly dealt with technical support from Zoom. I wouldn't be able to rate their services.
Which solution did I use previously and why did I switch?
I've also used Skype.
While I typically use Zoom to cover my personal needs, my previous employer used Microsoft Teams and I'm pretty familiar with that solution as well.
How was the initial setup?
The initial setup was straightforward and simple. I would rate the process at a five out of five for the level of the simplicity involved.
The process itself is relatively quick.
What about the implementation team?
I was able to handle the implementation myself. It's not difficult. I did not need outside assistance.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact costs of the solution. It's not an aspect I dealt with.
What other advice do I have?
We have web-based access to the service.
I'm not sure which version of the solution I'm currently using.
I would recommend the product to others.
I'd rate the solution overall at an eight out of ten. It does what I need it to do.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Manager, R&D at a healthcare company with 10,001+ employees
Easy to set up and use with excellent performance
Pros and Cons
- "It was easy to use for screen sharing or sharing applications."
- "I can't speak of any shortcomings. It worked fine."
What is our primary use case?
We used the solution mainly for virtual meetings.
What is most valuable?
Although sometimes the latency of the network is high, it was performing well, even when using the video features.
It was easy to use for screen sharing or sharing applications.
It was also easy to use on the phone. It was straightforward.
The solution is stable.
It's easy to set up.
What needs improvement?
I can't speak of any shortcomings. It worked fine.
For how long have I used the solution?
During the COVID crisis, we started using Zoom, which means we started using it about a year ago.
What do I think about the stability of the solution?
The product was stable. There were no bugs or glitches. It didn't crash or freeze. The performance was very high.
What do I think about the scalability of the solution?
We didn't experience that much from a scalability point of view. Most of the meetings were team meetings where the number of people connecting was not that high. I cannot verify its ability to scale. We have, however, used it with 20 people at once easily and never ran into issues.
Which solution did I use previously and why did I switch?
We have previously used Skype at the company as well. We do not use it anymore. We also use Microsoft Teams alongside Zoom. However, the company has established Teams as the standard product now.
How was the initial setup?
The initial setup is very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
I had my license and the company also had a license. I'm not sure how affordable it is for a company, however, they do make it very affordable for individual users.
What other advice do I have?
I'm just a customer and an end-users.
I would rate the solution at a nine out of ten. I was pretty happy with its capabilities. I'd say that it's easy to use on any device and very simple in general. Therefore, I'd easily recommend it to others to try.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Systems Engineer at a computer software company with 10,001+ employees
It has integrated scheduling with our email platform
Pros and Cons
- "Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
- "The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."
What is our primary use case?
We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.
What is most valuable?
Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.
What needs improvement?
I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that.
For how long have I used the solution?
I've been using Zoom for at least seven or eight years now.
What do I think about the stability of the solution?
I would say Zoom is very stable.
What do I think about the scalability of the solution?
I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office.
I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.
Which solution did I use previously and why did I switch?
It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom.
How was the initial setup?
My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.
What's my experience with pricing, setup cost, and licensing?
We're using the paid version of Zoom.
What other advice do I have?
I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Consultant at a computer software company with 10,001+ employees
It's easy for non-tech people to use
Pros and Cons
- "Zoom is easy for non-tech people to use. It's straightforward and simple."
- "You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
Zoom is easy for non-tech people to use. It's straightforward and simple.
What needs improvement?
You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing.
For how long have I used the solution?
I've been using Zoom for about four years.
What do I think about the stability of the solution?
Zoom is reliable.
How are customer service and support?
I haven't engaged with the tech support.
How was the initial setup?
Installing Zoom is easy. It's just one click.
What's my experience with pricing, setup cost, and licensing?
We pay for a monthly license.
What other advice do I have?
I rate Zoom 10 out of 10. I would certainly recommend it to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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