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reviewer1039926 - PeerSpot reviewer
Independent Integrator at a consultancy with 11-50 employees
Real User
Top 20
Overall good features, allows large group conferences, and priced well
Pros and Cons
  • "Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
  • "I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start."

What is our primary use case?

I use Zoom for communication.

What is most valuable?

Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally.

You are able to have 40-50 people or hundreds of people communicating, depending on your contacts.

What needs improvement?

I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start.

The solution should be more user-friendly. I should not have to reboot and go through these steps to have a solution. I have not seen any internet connection issues. It seems to be automatically right inside the system that is the issue and this is what I have heard. These are all minor issues but they should be taken care of.

I would like to see better architecture from an end-user perspective. it should be easy to use and user-friendly because there are some places that are difficult to find or to navigate. It is difficult to figure out where to go for certain features within the application. If it had better navigation users would get things done faster.

For how long have I used the solution?

I have been using Zoom for approximately one year.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Skype.

What's my experience with pricing, setup cost, and licensing?

The annual price of approximately $200 for the solution is reasonable.

What other advice do I have?

Zoom is widely used and it has been better than other solutions, such as Skype.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1504134 - PeerSpot reviewer
Lan Specialist at a healthcare company with 201-500 employees
Real User
Easy to use, minimal configuration, and reliable
Pros and Cons
  • "Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."
  • "The security of the solution could improve."

What is our primary use case?

We use Zoom for meetings and patients get to see people, such as relatives who are in foreign countries.

How has it helped my organization?

We have some long-term care patients and they were able to use Zoom to talk to their relatives without having them come in to visit. This was beneficial during the Covid pandemic.

What is most valuable?

Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good.

It is a very simple product, the client launches well from the web browser, and it doesn't have a large number of features, but it doesn't really require it.

What needs improvement?

The security of the solution could improve.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

The stability and reliability of the Zoom have been good. However, our systems have good bandwidth and I am not sure how it would operate with low bandwidth.

What do I think about the scalability of the solution?

The scalability of the solution is good.

We have approximately 125 users using the solution in my organization.

How are customer service and support?

I have never needed to contact support.

Which solution did I use previously and why did I switch?

We have previously used WebEx. We pay for WebEx, but the product seems to be really configuration-heavy. It has better security, but it requires a lot of administrative work on our side. You have to configure a huge amount of ports and sites for the firewall, whereas, in Zoom, you don't have to do that much configuration.

How was the initial setup?

The setup is simple and there is no maintenance required.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of Zoom.

What other advice do I have?

My advice to others wanting to implement this solution is to make sure the ports are open for access.

I rate Zoom a nine out of ten.

I rate Zoom a nine because it's easy to use and setup doesn't require someone with technical knowledge to run it. I guess the interface is pretty intuitive because we haven't had any calls from the users once we opened it up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
reviewer993189 - PeerSpot reviewer
Portfolio Manager at a computer software company with 201-500 employees
Real User
Good user interface and has the ability to share screens but it may interfere with device settings
Pros and Cons
  • "I don't have any issue with the pricing."
  • "I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings."

What is our primary use case?

I primarily use the solution for client meetings. In most cases, our customers are government customers. They're using the government version of Zoom.

What is most valuable?

The user interface is fine.

I don't have any issue with the pricing.

The technical support is okay.

It does offer collaboration. You can share your screen. 

What needs improvement?

I'm not sure how good the solution is for file sharing. However, that might not be the type of functionality you need for this type of project.

I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings. In the case of my microphone, I may have a USB microphone, and all of a sudden I'm using the microphone in my camera. Or my speakers, if they're plugged into my laptop, now all of a sudden those don't work. That's something that's kind of annoying. However, that might not be the fault of Zoom.

How are customer service and support?

I haven't had any issues with technical support.

Which solution did I use previously and why did I switch?

The company mainly uses Microsoft Teams. I only use Zoom for when a customer wants to have a meeting and they need to use Zoom.

We used to use WebEx, however, we don't really use it anymore. 

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fine.

What other advice do I have?

I'm just an end-user.

I'd probably rate the solution at a seven and that is only due to the fact that we're a Microsoft shop, and we have a lot of Office 365. Our use of Teams is very integrated into the files that we create and store and access. Therefore, Zoom is not the most used product in our company.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Security, Information Security at University of Central Missouri
Real User
Good for remote meetings, user friendly, and flexible
Pros and Cons
  • "The solution is very user friendly and flexible."
  • "The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."

What is our primary use case?

We have primarily been using the solution for remote meetings during COVID-19 quarantine. We use it for online classes.

What is most valuable?

The solution is very user friendly and flexible.

What needs improvement?

There is something called Zoom bombing. Users can misuse the product if other users don't enable privacy settings on their meetings. What happened recently was there were 200-300 participants with the host being unaware. The host had not enabled the proper privacy or security settings before initiating the meeting, so unauthenticated users were able to jump on and participate without actually being part of any group. The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them.

First-time users should get a mandatory walk-through or some sort of mandatory training before installing or using the software. It would help protect them and help them understand how to use the product effectively before jumping into their first meeting.

For how long have I used the solution?

I'm a student; I've been using the solution since the beginning of COVID-19 when quarantining and social distancing began. It's been around three months.

What other advice do I have?

I'd rate the solution eight out of ten.

I'm just a Zoom user. I'm a student and I've been using it for my classes at University.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Oracle Analytics Cloud Consultant at a computer software company with 10,001+ employees
Real User
In-meeting whiteboard, good recording capabilities, and does not require installation
Pros and Cons
  • "Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
  • "The interface requires some slight improvement in that it could better show the meeting attendees."

What is our primary use case?

We use Zoom for our virtual meetings. Specifically, whenever we require a face-to-face meeting, or screen sharing, or content sharing during the meeting, we use Zoom.

What is most valuable?

Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.

We can save a recording of each of our meetings.

What needs improvement?

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

For how long have I used the solution?

I have been using Zoom for approximately a year and a half.

What do I think about the stability of the solution?

Zoom is used extensively and it is quite stable. Currently, all of the employees in the organization use it, almost on a daily basis. 

What do I think about the scalability of the solution?

This is a scalable solution. We have nearly 10,000 users and if our headcount increases, our usage of Zoom will also increase.

How are customer service and support?

When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to the organization's technical support group. As such, I have never been in contact with Zoom.

Which solution did I use previously and why did I switch?

We did not use another virtual meeting solution before implementing Zoom.

How was the initial setup?

As a cloud-based product, it does not require installation.

It is similar to a subscription-based model where you get a login ID and password, and then you can utilize it.

What about the implementation team?

Because it doesn't need to be installed, the technical team is not involved. Each user can do it by themself.

What's my experience with pricing, setup cost, and licensing?

Zoom is licensed as a subscription model and it is available on a monthly or yearly basis.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

This is a good product and I definitely recommend it for others who are interested in using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1207806 - PeerSpot reviewer
Account Systems Engineer at a computer software company with 10,001+ employees
Real User
It has integrated scheduling with our email platform
Pros and Cons
  • "Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
  • "The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."

What is our primary use case?

We use Zoom for company meetings and calls with customers. We also use it for presentations. In my previous job, I used it to conduct webinars, but not anymore. Sometimes, we use it for product demonstrations in the lab.

What is most valuable?

Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.

What needs improvement?

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

For how long have I used the solution?

I've been using Zoom for at least seven or eight years now.

What do I think about the stability of the solution?

I would say Zoom is very stable. 

What do I think about the scalability of the solution?

I would say we've never had a situation where we couldn't add someone else to a Zoom call due to limitations. Nowadays, with the pandemic, I would say at least 90 percent of the company's 20,000 employees use it because most people are working from home. Next year, fewer people will probably use it because many people are going back to the office. 

I'm don't see a reason for usage to increase. If anything, it's going to decrease a bit because a lot of our internal meetings are going to happen in the physical office. However, maybe not all of our customers will return to the office. We'll still be using it, but it will depend on the customer. We are going to visit some physically at their offices.

Which solution did I use previously and why did I switch?

It wasn't my decision to go with Zoom. I'm just a user, and it is usually the corporate leadership's decision. At my previous company, we worked with Webex. They just switched to Zoom, and we didn't know why. It was probably a price issue or something like that. In my current company, we have both Zoom and Teams. Some customers prefer using Teams but others prefer using Zoom. 

How was the initial setup?

My company has a framework that takes care of it. It's a tool called Workspace ONE. All we do is log in to our computer. We call Zoom, and if it's not installed, Workspace ONE takes care of it. It's pretty transparent.

What's my experience with pricing, setup cost, and licensing?

We're using the paid version of Zoom.

What other advice do I have?

I rate Zoom nine out of 10. Nothing is perfect, but it's a solid tool that works great most of the time. It does what it says it should do.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1023507 - PeerSpot reviewer
Software engineering manager at a university with 1,001-5,000 employees
Real User
Top 20
Enables one to easily connect with customers, clients and colleagues and comes with an easy and fast installation
Pros and Cons
  • "Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."
  • "The user interface should be more straightforward and easy to use."

What is our primary use case?

We are using the latest update of the solution, although I cannot specify which version. 

We mostly use the solution for presentation and conferences and, occasionally, for support. 

Initially, I used Zoom primarily for remote conferencing, but at a certain point started using it in parallel for its remote support.

How has it helped my organization?

Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information. 

What is most valuable?

It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this. 

What needs improvement?

It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment. 

The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu. 

This said, I struggle to think of any specific features that I wish to be added or changed to the solution. 

For how long have I used the solution?

We have been using the solution for several years. 

What do I think about the stability of the solution?

Overall, the solution is stable. 

What do I think about the scalability of the solution?

I am not in a position to comment on the solution's scalability, as I did not attempt to do this. 

How are customer service and support?

I cannot comment on technical support, as I have not had dealings with them. 

How was the initial setup?

The installation was relatively straightforward.

It was quite fast, taking sevaral minutes on a standard computer. 

What about the implementation team?

I handled the installation on my own. 

What's my experience with pricing, setup cost, and licensing?

We do not incur a licensing fee. 

What other advice do I have?

In the past, I served as an IT manager, but I was not involved in implementation in my previous cyber security role. I am just a user. 

We use the solution both for company and personal needs. 

We are talking about a company that numbered no more than ten people, consisting of engineers, architects, managers and administrators, so everyone in it was making use of the solution. 

I would recommend the solution to others. It's quite straightforward and easy to use.

I rate Zoom as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation
Pros and Cons
  • "Zoom is mobile-ready and easy to use."
  • "The security and chat features should improve in Zoom."

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user