We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.
Founder & Solution Architect at Fluidech
Ease to use, good performance, and it's compatible with most browsers and devices
Pros and Cons
- "It is very quick to get a meeting started."
- "Technical support is in need of improvement."
What is our primary use case?
How has it helped my organization?
Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.
What is most valuable?
The most valuable feature is the compatibility with most browsers and multiple devices.
It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.
It is very quick to get a meeting started.
What needs improvement?
I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.
Technical support is in need of improvement.
Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.
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Zoom
March 2025

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For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.
What do I think about the scalability of the solution?
I am not sure about scalability. I think that there are different plans.
We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.
How are customer service and support?
The support is something that we are not fully satisfied with, and it can get better.
They need to focus on localized support.
Which solution did I use previously and why did I switch?
We have used Slack in the past.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the size of the team.
Which other solutions did I evaluate?
We evaluated multiple options and found that Zoom is the easiest one to use.
What other advice do I have?
My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.
Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees
Simple to use, helpful virtual backgrounds, and meetings can host a lot of people
Pros and Cons
- "The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
- "The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
What is our primary use case?
Zoom is the product that we usually use for virtual meetings.
How has it helped my organization?
Having virtual meetings with Zoom makes life easier these days.
What is most valuable?
Zoom is quite simple to use.
The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.
The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.
What needs improvement?
The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.
It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.
Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.
For how long have I used the solution?
We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.
What do I think about the stability of the solution?
With Zoom, I've never had any problem with stability.
What do I think about the scalability of the solution?
It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.
How are customer service and support?
In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.
Which solution did I use previously and why did I switch?
I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.
Zoom is the most stable of these solutions that I have tested over the past three years.
How was the initial setup?
I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.
What about the implementation team?
I installed it on my own.
Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.
It seems quite easy and overall, it is the easiest solution that I have used.
What's my experience with pricing, setup cost, and licensing?
In addition to any licensing fees, we hired Zoom to provide training to us in small groups.
What other advice do I have?
In summary, this is a good video conference solution and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Easy to use and performs well
Pros and Cons
- "Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it."
- "Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."
What is our primary use case?
My primary use case is for conducting virtual meetings. Sometimes I use it for trainings as well.
What is most valuable?
Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it.
What needs improvement?
Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people.
For how long have I used the solution?
I have been using Zoom for around two years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
There are over 1,000 people using Zoom in my organization.
How are customer service and support?
I have never needed to contact technical support, but I believe their support is good.
Which solution did I use previously and why did I switch?
I haven't previously used another virtual meeting solution.
How was the initial setup?
The installation is very simple. You can do it yourself.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
My organization has a yearly license for Zoom.
What other advice do I have?
I rate Zoom a nine out of ten. I would definitely recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr.Manager at a energy/utilities company with 10,001+ employees
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
- "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
- "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
What is our primary use case?
I'm using Zoom for virtual meetings.
How has it helped my organization?
I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.
What is most valuable?
There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.
For how long have I used the solution?
I've been using Zoom for maybe a year or two.
What do I think about the stability of the solution?
Zoom is very fast and reliable.
Which solution did I use previously and why did I switch?
We are using Webex sometimes to talk to our clients. We are using Webex.0
How was the initial setup?
Zoom is very easy to install. It only takes about five minutes.
What other advice do I have?
I rate Zoom eight out 10. I would definitely recommend it
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
Good network utilization, easy to use, and easy to set up
Pros and Cons
- "It is very easy to use. The utilization of the network is very good."
- "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."
What is our primary use case?
I am using it for virtual meetings. I have its latest version.
What is most valuable?
It is very easy to use. The utilization of the network is very good.
What needs improvement?
I have had some performance issues in GPU lately.
If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
It is stable, but lately, I have had some performance issues in GPU.
What do I think about the scalability of the solution?
It is scalable.
How was the initial setup?
It is very easy. It is a very small application.
What about the implementation team?
I did it myself.
What other advice do I have?
I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams?
I would rate Zoom an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
staff at ARIZONA HUMANITIES
Easy to use, but takes end-users time to become comfortable with it
Pros and Cons
- "The most valuable feature of this solution is its ease of use."
- "It takes time to acclimate end users to the product."
What is our primary use case?
Our primary uses for this solution are committee meetings and webinars.
How has it helped my organization?
It did not make a difference one way or the other. Users cared more about audio than they did the video connection.
What is most valuable?
The most valuable feature of this solution is its ease of use.
What needs improvement?
It takes time to acclimate end users to the product. It cannot replace direct, face-to-face human interaction.
For how long have I used the solution?
Two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a computer software company with 11-50 employees
Video access is a great feature that improves communication
Pros and Cons
- "The product has video access which is a great feature."
- "Troubleshooting can be complicated."
What is our primary use case?
I've been using this solution for meetings, both within the company and externally with our customers.
What is most valuable?
I like that Zoom provides video access, which I believe provides for better communication and a more relaxed situation. I know some people don't like it, but I do. I'm not a power user but it suits my requirements and does what I need.
What needs improvement?
Troubleshooting on Zoom can be complicated. You can get a message: "I can't find your camera." It worked yesterday but it doesn't work today. The problem is that the camera is not available in Windows. It requires Windows troubleshooting skills. Zoom uses what Windows offers and Windows fails to offer the camera. The same holds for audio. If you switch to a different headphone in the middle of a meeting, Zoom can't find it because it's a Windows problem. It usually requires canceling the call, fixing the problem and calling again.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is quite scalable, I can invite up to 50 people onto a call and I can invite 100 people if I have that kind of license.
How was the initial setup?
I find the initial setup a little awkward.
What's my experience with pricing, setup cost, and licensing?
Licensing costs depend on the number of people per call and the length of calls. There is a standard license for 50 participants that we use. Above that number, you need a special license.
What other advice do I have?
I find Zoom easier to use and easier to troubleshoot than Microsoft Teams so I would recommend it.
I rate Zoom eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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