I use this solution mainly for meetings with customers and the occasional webinar/interview.
Security Engineer at Tenable Network Security
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices
What is our primary use case?
What is most valuable?
I like having the ability to annotate remote presentations, and it is easy for everyone to share.
What needs improvement?
The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.
For how long have I used the solution?
I have been using Zoom on a daily basis for the past three years.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.
Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.
How was the initial setup?
The initial setup was straightforward - much easier than all other options.
What other advice do I have?
I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Solutions Engineer at a manufacturing company with 10,001+ employees
It's a stable solution for internal and external meetings
Pros and Cons
- "Zoom is scalable. We have about 10,000 users at my company."
- "Zoom's drawing tools could be better integrated."
What is our primary use case?
We use Zoom for internal and external meetings.
What needs improvement?
Zoom's drawing tools could be better integrated.
For how long have I used the solution?
We've been using Zoom for about two years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
Zoom is scalable. We have about 10,000 users at my company.
Which solution did I use previously and why did I switch?
We used Webex in the past.
How was the initial setup?
Zoom is a cloud service. I think we only have to pay for the license.
What other advice do I have?
I rate Zoom nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Associate Professor at a consultancy with 51-200 employees
Highly reliable, easy to set up, and easy to use
Pros and Cons
- "I have had the occasional problem with the connection and stability."
What is our primary use case?
I use Zoom mainly for meetings with colleagues or speaking with other people in the organization. I also use it to speak with people at my old job.
What is most valuable?
The most valuable feature is its reliability.
What needs improvement?
I have had the occasional problem with the connection and stability.
What do I think about the stability of the solution?
I have had problems with the connection but not very often.
What do I think about the scalability of the solution?
I think that it is scalable. Everything that I have needed it for has been okay.
In this organization, everybody uses it. There are between 40,000 and 50,000 students and approximately 10,000 faculty. It’s a lot of users.
How are customer service and support?
I have not had to contact technical support for anything.
How was the initial setup?
Zoom is definitely easy to set up.
What's my experience with pricing, setup cost, and licensing?
The personal version that I was using is available free of charge. A subscription service is also available.
What other advice do I have?
My advice for anybody who is implementing Zoom is that it seems really straightforward. It's easy to set up and easy to use.
Other than a few connection issues, I haven’t had any problems with it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analyst at a manufacturing company with 1-10 employees
Intuitive platform but synchronization could be improved
Pros and Cons
- "The feature I find the most about Zoom is that you can have a private chat in a group call."
- "Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
What is our primary use case?
My primary use cases for Zoom are work, school, and private calls. However, my private calls only go over Zoom if a lot of people need to be involved for things like birthday parties or something like that.
What is most valuable?
The feature I find the most about Zoom is that you can have a private chat in a group call.
What needs improvement?
The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.
Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.
How are customer service and support?
I have not had to contact Zoom's technical support.
How was the initial setup?
The initial setup was easy for me. You go online and install it and it's done.
What's my experience with pricing, setup cost, and licensing?
I have not paid a single cent ever for Zoom. However, I am paying with my data.
What other advice do I have?
Take 10 to 20 minutes to get to know the platform or ask someone to just walk you through it once. It's very intuitive if you know anything about technology.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT at a engineering company with 501-1,000 employees
Easy to use, stable, and has a straightforward installation
Pros and Cons
- "I have found the product to be scalable."
- "The pricing of the product could be lowered a bit."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
The solution is stable.
I have found the product to be scalable.
The interface is great.
The dashboards are user-friendly.
Its installation is very straightforward.
What needs improvement?
I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product.
The pricing of the product could be lowered a bit.
For how long have I used the solution?
I've been using the solution for a few years.
What do I think about the stability of the solution?
The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem.
We have 100 users on the solution currently.
How are customer service and support?
I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.
Which solution did I use previously and why did I switch?
I also use Microsoft Teams.
How was the initial setup?
The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup.
What's my experience with pricing, setup cost, and licensing?
The licensing costs could be a bit better.
What other advice do I have?
The solution is cloud-based, meaning we are always on the latest solution.
I am satisfied with the solution overall.
I'd rate the solution at a solid eight out of ten.
I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analytic Architect at Analytic Design Labs
Product has been a life saver during the pandemic
Pros and Cons
- "I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody."
- "The virtual background could be more smoothly integrated with the rest of the software."
What needs improvement?
It would be great if during presentations participants could go back and look at, for example, PowerPoint slides being presented. This can only be done now by the person sharing the presentation and I wouldn't want to jeopardize that, but if, instead of just displaying the current screen, the system software could make the PowerPoint deck available. That would be useful to individuals that may need clarification on something and would prevent avoidable questions.
The virtual background could be more smoothly integrated with the rest of the software. I don't want to distract people with the clutter in my office, so I pull the screen down and put up the virtual background, so that I have a clean interface, and they can talk to me without being distracted by what's going on in my office. But, when people don't do that, it's distracting to see what's behind them. Getting that better integrated into the program, so that it's a first class citizen and not an appendage that's been glued on, would be a really nice thing.
People should be warned that the virtual backgrounds work much better with a green screen. If you don't have a green screen, virtual backgrounds are really distracting because pieces of people appear and disappear.
For how long have I used the solution?
I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody.
Which solution did I use previously and why did I switch?
I have used other products like Microsoft Teams and Webex by Cisco.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder & Solution Architect at Fluidech
Ease to use, good performance, and it's compatible with most browsers and devices
Pros and Cons
- "It is very quick to get a meeting started."
- "Technical support is in need of improvement."
What is our primary use case?
We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.
How has it helped my organization?
Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.
What is most valuable?
The most valuable feature is the compatibility with most browsers and multiple devices.
It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.
It is very quick to get a meeting started.
What needs improvement?
I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.
Technical support is in need of improvement.
Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.
What do I think about the scalability of the solution?
I am not sure about scalability. I think that there are different plans.
We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.
How are customer service and technical support?
The support is something that we are not fully satisfied with, and it can get better.
They need to focus on localized support.
Which solution did I use previously and why did I switch?
We have used Slack in the past.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the size of the team.
Which other solutions did I evaluate?
We evaluated multiple options and found that Zoom is the easiest one to use.
What other advice do I have?
My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.
Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EMEA CLoud Technology at a tech services company with 10,001+ employees
Scalable, simple implementation, and free version available
Pros and Cons
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
What is our primary use case?
Zoom a video conferencing tool.
What needs improvement?
Zoom can improve the user-friendliness of the management when you are doing a webinar.
For how long have I used the solution?
I have been using Zoom for approximately five years.
What do I think about the scalability of the solution?
Zoom is a scalable solution, we have 150,000 people using it in my organization.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
Previously I was using Microsoft Teams and Skype for Business.
How was the initial setup?
The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom.
What other advice do I have?
I would highly recommend this solution to others.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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