I use my Mac to conduct Zoom meetings with those who are interested, which runs on my browser.
None at a tech company with 10,001+ employees
Much better and more reliable than Microsoft Teams and WebEx, but has occasional problems with latency, audio or visual quality
Pros and Cons
- "The solution is much better and more reliable than Microsoft Teams or Webex."
- "There are occasional latency, sound and audio quality difficulties."
What is our primary use case?
What needs improvement?
I have come across the run of the mill issues which someone would expect to find with these communication solutions. There are occasional latency, sound and audio quality difficulties.
The solution is good, but it's not perfect.
A big feature I wish to see would involve the ability to attach documents while conducting a session.
For how long have I used the solution?
I have been using Zoom for around a year-and-a-half.
Which other solutions did I evaluate?
The solution is much better and more reliable than Microsoft Teams or Webex.
I am not the one in charge of the decisions. People, such as recruiters and hiring managers, are the ones who make the decision to conduct a one-on-one meeting. Nowadays, these things are done remotely and the people, at turns, may specify Zoom, Microsoft Teams or Webex. This can vary. I deal with all of these solutions.
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Zoom
November 2024
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What other advice do I have?
I believe that Zoom is deployed in the cloud.
We provide software as a service.
I rate Zoom around a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Client Executive at a computer software company with 10,001+ employees
Easy to use, simple document sharing, but more channel building features needed
Pros and Cons
- "The solution is easy to use and loads up documents for sharing."
- "There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."
What is our primary use case?
We use Zoom internally and externally in our organization for communicating with associates or with clients.
How has it helped my organization?
Zoom has benefited our company because it is easy to set up and for clients to use. When we are doing presentations or discussions at various levels of sales it is a good tool.
What is most valuable?
The solution is easy to use and loads up documents for sharing.
What needs improvement?
There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.
There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the stability of the solution?
The stability is good. I do not remember Zoom having any glitches, or time-out issues, it always seemed consistent.
What do I think about the scalability of the solution?
The solution is highly scalable. We extensively use Zoom, we have approximately 24,000 employees in my organization and many, if not all, have used Zoom.
Which solution did I use previously and why did I switch?
I use Teams and Zoom in my company.
How was the initial setup?
The setup of the solution is straightforward.
What other advice do I have?
I rate Zoom a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
CIO at a financial services firm with 51-200 employees
Great functionality, very reliable, and offers excellent video and audio quality
Pros and Cons
- "The video and audio quality are very good."
- "Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
What is our primary use case?
We primarily use the solution to run meetings with our partners occasionally.
What is most valuable?
We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom.
The functionality is great.
We like the act that you can record a session if you like.
The video and audio quality are very good.
We can use it anywhere, including on-premise or remotely.
What needs improvement?
Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety.
I don't know if Zoom has a mobile application, however, if they don't, they should consider developing one.
For how long have I used the solution?
We've only been using the solution since the start of COVID-19, which has been, at this point, about six months.
What do I think about the stability of the solution?
The solution is very popular mostly because of its stability. It may be one of the top three solutions at this point. We haven't faced any issues and find it to be reliable. It doesn't crash or freeze and I haven't experienced bugs or glitches.
What do I think about the scalability of the solution?
About ten people in our organization use the solution, and occasionally maybe up to 15 colleagues who like to use Zoom and Zoom's business solutions for meetings.
I don't have a problem with scaling the solution. I haven't experienced any technical issues scaling and have been able to talk with big partners and corporates quite easily.
We do plan to move to the business version of Zoom in the future.
Which solution did I use previously and why did I switch?
We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.
How was the initial setup?
The initial setup was not complex at all. It was very fast and straightforward. The whole process really is just a few clicks and you are ready to go.
We didn't really have an implementation strategy, and deployment doesn't take long. Right now, we're just using the online version and considering buying a business account, which we haven't done yet. I'm not sure if that will have more of a setup process or not.
What's my experience with pricing, setup cost, and licensing?
We're using the free version of the solution currently, and are considering a business account in the future.
I believe for business accounts, Zoom offers monthly and yearly pricing.
What other advice do I have?
We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, IAM (Des317) at Inspira Enterprise
Has good scalability and an easy setup process
Pros and Cons
- "It is a stable product."
- "The platform's feature for screen sharing needs improvement."
What is our primary use case?
We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.
What is most valuable?
Zoom has all the essential features.
What needs improvement?
The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.
For how long have I used the solution?
We have been using Zoom for a couple of years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.
Which solution did I use previously and why did I switch?
Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.
How was the initial setup?
The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.
What about the implementation team?
We implemented the product in-house.
What other advice do I have?
I recommend Zoom to others and rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at Secur Links
Simple installation, user-friendly, and reliable
Pros and Cons
- "The most valuable feature of Zoom is user-friendliness."
- "Zoom could be more scalable."
What is our primary use case?
We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.
What is most valuable?
The most valuable feature of Zoom is user-friendliness.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom is very good.
What do I think about the scalability of the solution?
Zoom could be more scalable.
We have approximately 40 people using the solution.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.
How was the initial setup?
The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.
What about the implementation team?
I can do the implementation myself. You subscribe and use the solution.
What's my experience with pricing, setup cost, and licensing?
There is a subscription to use the solution.
Which other solutions did I evaluate?
I prefer Zoom to other solutions.
What other advice do I have?
I would recommend this solution to personal users and organizations.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
b2b channel account manager at a tech vendor with 51-200 employees
A platform to connect with other people
Pros and Cons
- "A light application that has many features."
- "Could be more flexible for individuals that do not have the economic capacity."
What is our primary use case?
We use Zoom daily to connect with other people like our vendors and business partners.
What is most valuable?
Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.
What needs improvement?
Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
Zoom can be scalable.
How was the initial setup?
Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.
What other advice do I have?
I recommend others use Zoom it is a good platform.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Information Security at a training & coaching company with 201-500 employees
Good call quality, facilitates collaboration, and good technical support
Pros and Cons
- "The collaboration features are good."
- "The cost should be cheaper."
What is our primary use case?
We primarily use Zoom for internal communication.
What is most valuable?
The quality of the calls and usability are good features.
The collaboration features are good.
What needs improvement?
The cost should be cheaper.
For how long have I used the solution?
We have been using Zoom for between two and three years.
What do I think about the stability of the solution?
We use Zoom almost every day and I haven't had any problems with the connection.
What do I think about the scalability of the solution?
For us, scalability has been good. Everyone in the organization uses it and we have approximately 700 people.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing fees are quite expensive.
What other advice do I have?
In summary, this is a good product and I think that they are doing well with keeping it up to date in terms of features.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees
Simple to use, helpful virtual backgrounds, and meetings can host a lot of people
Pros and Cons
- "The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
- "The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
What is our primary use case?
Zoom is the product that we usually use for virtual meetings.
How has it helped my organization?
Having virtual meetings with Zoom makes life easier these days.
What is most valuable?
Zoom is quite simple to use.
The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.
The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.
What needs improvement?
The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.
It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.
Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.
For how long have I used the solution?
We have been using Zoom for approximately three years. My company switched to it just before the pandemic, perhaps in July or August of 2019.
What do I think about the stability of the solution?
With Zoom, I've never had any problem with stability.
What do I think about the scalability of the solution?
It seems that this solution is very scalable. I participated in a company meeting with approximately 400 people, all at the same time. Everybody in the company has a Zoom account.
How are customer service and support?
In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to contact technical support.
Which solution did I use previously and why did I switch?
I use other platforms for meetings, including Microsoft Teams and BlueJeans, depending on what the customer is using. When I arrange a meeting, it is always done using Zoom. However, if I attend a meeting organized by another person then I have to use the platform that the client is using.
Zoom is the most stable of these solutions that I have tested over the past three years.
How was the initial setup?
I am just a user and downloaded the client in order to use it. The initial setup is very easy from the user's perspective. You press the Next button on several screens and it's finished.
What about the implementation team?
I installed it on my own.
Very little maintenance is required. When a new version is released, the solution informs you and then asks whether you want to download and install it. You can say Yes or No, depending on how much of a hurry you are in to attend the next meeting. From a client perspective, the update process is very easy to follow. You press the Next button several times, and it retains the configuration that you had. You don't need to re-sign in.
It seems quite easy and overall, it is the easiest solution that I have used.
What's my experience with pricing, setup cost, and licensing?
In addition to any licensing fees, we hired Zoom to provide training to us in small groups.
What other advice do I have?
In summary, this is a good video conference solution and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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