Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams.
Student at a university with 1,001-5,000 employees
Reliable, scalable, and easy to use
Pros and Cons
- "Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
- "The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
What is most valuable?
What needs improvement?
The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.
For how long have I used the solution?
I have used Zoom within the last 12 months.
What do I think about the stability of the solution?
I have found Zoom to be stable.
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March 2025

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What do I think about the scalability of the solution?
Zoom is a scalable solution.
How are customer service and support?
I have not used the support from Zoom.
Which solution did I use previously and why did I switch?
I have used other similar solutions to Zoom, such as Microsoft Teams. I found that Zoom is better than Microsoft Teams.
What other advice do I have?
Zoom is a very good tool as long as you have a good connection.
I rate Zoom a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Manager at Secur Links
Simple installation, user-friendly, and reliable
Pros and Cons
- "The most valuable feature of Zoom is user-friendliness."
- "Zoom could be more scalable."
What is our primary use case?
We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.
What is most valuable?
The most valuable feature of Zoom is user-friendliness.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom is very good.
What do I think about the scalability of the solution?
Zoom could be more scalable.
We have approximately 40 people using the solution.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.
How was the initial setup?
The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.
What about the implementation team?
I can do the implementation myself. You subscribe and use the solution.
What's my experience with pricing, setup cost, and licensing?
There is a subscription to use the solution.
Which other solutions did I evaluate?
I prefer Zoom to other solutions.
What other advice do I have?
I would recommend this solution to personal users and organizations.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Solution Architect & Presales Lead at a tech services company with 10,001+ employees
User-friendly, easy to access, and has a nice user interface
Pros and Cons
- "You don't need to be technical in order to use it."
- "Zoom should improve aspects of its security."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
You just need the internet to access it.
As a user, you can just download it. People can send the link and a person can download it very easily. It offers very easy access.
It's user-friendly. You don't need to be technical in order to use it.
The user interface is very friendly.
Everything is plugged right into your browser. It's nice and simple.
The solution is very stable.
What needs improvement?
I've found the scalability to be okay, however, at the same time, it's somewhat limited.
The dashboard is a bit limited, however, it meets our day-to-day requirements.
Zoom should improve aspects of its security.
For how long have I used the solution?
I've used the solution for the last three years.
What do I think about the scalability of the solution?
You can only really have 100 users at a time. That said, for us, it's not an issue. It can scale to meet our needs. We wouldn't go beyond that threshold.
In our company, everyone uses the product, including management.
I'm not sure if there are plans to increase usage. That would be based on a decision made by corporate.
How are customer service and support?
I've never directly dealt with Zoom technical support. We have our own internal IT team. If we run into problems with anything, we turn to them. Therefore, I can't speak to how helpful Zoom is if customers have issues.
Which solution did I use previously and why did I switch?
We have also used Cisco WebEx. We used it about three years ago. My understanding is that WebEx is a bit more secure than Zoom.
How was the initial setup?
The product does not require any installation. It automatically just plugs in, actually. You click on a link and you can start using it.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the licensing. Our technical team handles these aspects. I can't speak to the exact costs as I don't buy it myself.
What other advice do I have?
I'm just an end-user.
We are using the latest version of the solution. It's cloud-based and therefore always updated.
I'd recommend the solution to others.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a tech services company with 201-500 employees
Multiplatform, offers screen sharing capabilities, good sound and video quality
Pros and Cons
- "The screen sharing capability is useful for teaching."
- "Zoom is not a good product for webinars."
What is our primary use case?
I primarily use Zoom for virtual meetings. Some of the meetings are only with two people, meeting one-on-one for teaching.
What is most valuable?
The screen sharing capability is useful for teaching.
What needs improvement?
Zoom is not a good product for webinars. In a webinar, you have a presenter and maybe a co-presenter, with a lot of people listening, perhaps sending questions. Zoom is more for real meetings where everyone has to contribute something, and more than one person is sharing their screen.
Setting up the single sign-on took a little bit more time. It's a really nice feature to have because people can't remember passwords, so they tend to be too simple.
For how long have I used the solution?
I have been working with Zoom for the past year and a half.
What do I think about the stability of the solution?
This is a very stable platform.
What do I think about the scalability of the solution?
Zoom is a scalable product. For the client that I am administering Zoom for, we have a few hundred users and everyone in the organization can make a Zoom account.
How are customer service and support?
I have not been in contact with technical support from Zoom.
Which solution did I use previously and why did I switch?
In addition to Zoom, I am currently using Microsoft Teams. I have used Webex in the past but I don't really like it. I have never personally hosted a meeting using Webex, but I have been an attendee. My impression is that Webex is more suitable for webinars.
The image and sound quality are better on Zoom than on Microsoft Teams.
These are different products for different environments and different occasions.
How was the initial setup?
Zoom is easy to install and set up. It takes maybe five minutes to complete.
What's my experience with pricing, setup cost, and licensing?
There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee. In fact, the costs of this could be cheaper.
The license for Zoom is something that people will be willing to pay as long as it remains superior to products like Microsoft Teams, in terms of audio and visual quality.
What other advice do I have?
My brother is a big fan of Linux, and I got him to use a Zoom version that was built for Linux.
One thing to keep in mind is that Zoom costs money and if somebody already has a Microsoft Teams account, the only reason for them to use Zoom is the improved quality of service. As long as the quality difference is big enough, we will continue to use Zoom. Microsoft tends to get better over time and if Microsoft Teams becomes good enough, it will be difficult for Zoom to keep its place in the market.
Overall, Zoom is a good product and I recommend it for video conferencing. That is what it's made for. The fact that it's a standalone product has certain benefits. For example, Microsoft Teams is integrated with everything from Microsoft. It works well for those use cases but sometimes, you just don't want that. I expect that Zoom will eventually integrate more with other products from Microsoft but I actually hope that they don't. They would be recreating something that is already there.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Information Security at a training & coaching company with 201-500 employees
Good call quality, facilitates collaboration, and good technical support
Pros and Cons
- "The collaboration features are good."
- "The cost should be cheaper."
What is our primary use case?
We primarily use Zoom for internal communication.
What is most valuable?
The quality of the calls and usability are good features.
The collaboration features are good.
What needs improvement?
The cost should be cheaper.
For how long have I used the solution?
We have been using Zoom for between two and three years.
What do I think about the stability of the solution?
We use Zoom almost every day and I haven't had any problems with the connection.
What do I think about the scalability of the solution?
For us, scalability has been good. Everyone in the organization uses it and we have approximately 700 people.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing fees are quite expensive.
What other advice do I have?
In summary, this is a good product and I think that they are doing well with keeping it up to date in terms of features.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System support engineer at a financial services firm with 1,001-5,000 employees
Works well, has a friendly user interface, and is stable
Pros and Cons
- "Zoom is pretty safe and secure."
- "While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
What is our primary use case?
We only use the solution for virtual meetings.
What is most valuable?
The solution is very stable.
Every time, it works. It works quite well when we need it to.
The solution has a very friendly user interface.
The communication and audio conferencing features are great.
Zoom is pretty safe and secure.
What needs improvement?
While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom.
Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps.
For how long have I used the solution?
I've been using the solution for three years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the product is quite good. There are no bugs. It isn't glitchy. It doesn't crash or freeze. it's a reliable platform.
What do I think about the scalability of the solution?
Many people in our organization use the product.
How are customer service and support?
We haven't had any issues with the product. We've never really reached out to technical support directly.
Which solution did I use previously and why did I switch?
We also use Microsoft Teams. However, Zoom is more user-friendly and has a better interface. The advantage of Teams is the integration with Sharepoint, which Zoom doesn't have.
Previous to these, we used Skype a lot.
How was the initial setup?
The initial setup is pretty easy. It takes a little time. We did a deployment in our organization is six hours.
What about the implementation team?
We were able to handle the implementation ourselves. We didn't need any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We pay Zoom a yearly licensing fee.
What other advice do I have?
As a cloud-based solution, I'm always on the latest version. I cannot speak to the exact version number I'm using right now.
I'd recommend the solution to other users and organizations. We are happy with its capabilities. I'd rate it at a perfect ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at Mitrais
Stable and easy to implement with great video conferencing capabilities
Pros and Cons
- "The ability to make video calls is the solution's most valuable aspect."
- "I can't think of any features that are lacking."
What is our primary use case?
I primarily use the solution daily for meetings.
Basically, our office just uses it when we need to have a meeting or have a call with a client or even a colleague in the company as well. Due to COVID, everyone is currently working from home, so we really do use it a lot.
What is most valuable?
The ability to make video calls is the solution's most valuable aspect.
What needs improvement?
The solution fulfills our needs at this time. I can't think of any features that are lacking.
For how long have I used the solution?
I've been using the solution probably for about two years now.
What do I think about the stability of the solution?
The solution is very stable. The solution itself is very simple. It doesn't have bugs and glitches. It doesn't crash and affect meetings.
What do I think about the scalability of the solution?
The solution can scale well.
Right now, we have about 500 people in-house using the solution. Right now, everyone is using it int eh company, so I don't know if we can actually increase usage.
How are customer service and technical support?
We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the quality of their service.
Which solution did I use previously and why did I switch?
We're a Microsoft partner and therefore do use a lot of their products.
We did use another conference software before Zoom, however, I don't remember the name of it, and as I recall it wasn't very stable. OUr connection would often drop. The application couldn't handle the acceptance of our firewall very well and kept having problems.
How was the initial setup?
The initial setup is not complex at all. It was all very straightforward. It's quite easy.
Deployment is dead simple We just buy the license and start sending invites to meetings. There isn't any strategy needed to get started.
You only need one person for deployment and maintenance.
What about the implementation team?
We are support integrators ourselves, so we are quite capable of handling any deployment in house. We don't need the help of resellers or consultants.
What's my experience with pricing, setup cost, and licensing?
I have no idea how much we pay to use the service.
What other advice do I have?
I'm not the one who send out the invite or minutes the application itself. I simply just use it for meetings for Zoom.
It's a software solution, so every time we use it, we're using the most up to date version available.
I'd rate the solution ten out of ten. It's an excellent product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a consultancy with 51-200 employees
Simple to use and very stable
Pros and Cons
- "When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful."
- "I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."
What is our primary use case?
We use Zoom to connect with other business units.
What is most valuable?
When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful.
What needs improvement?
I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software.
Also, suppose ten people are participating and talking. I can only see four people at a time. So the number of video frames could be better.
Finally, file sharing and formation of groups in this software would be a real improvement.
For how long have I used the solution?
We have been using this solution for nearly a year.
What do I think about the stability of the solution?
It's working well. I haven't found any stability issues. On average, I use it twice a week.
What do I think about the scalability of the solution?
There are no issues with the scalability. In our organization there are at least 500 to 1,000 people who use the solution.
How was the initial setup?
It was very easy.
Which other solutions did I evaluate?
With Skype for teams I can form groups and I can share multiple files and have online being shared. I don't find those features in Zoom. Zoom is more for teleconferencing.
What other advice do I have?
Anyone can use it. It's very handy.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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