Overall Zoom functions well.
IT Consultant at a computer software company with 11-50 employees
Stable and good functionality
Pros and Cons
- "Overall Zoom functions well."
- "The updating feature of Zoom needs to be improved."
What is most valuable?
What needs improvement?
The updating feature of Zoom needs to be improved.
For how long have I used the solution?
I have been using Zoom for approximately two years.
How are customer service and support?
I have not needed to contact the support of Zoom.
Buyer's Guide
Zoom
November 2024
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823,875 professionals have used our research since 2012.
Which solution did I use previously and why did I switch?
I have used TeamViewer and StarLeaf.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Architect at a computer software company with 1,001-5,000 employees
High quality video, reliable, and free version available
Pros and Cons
- "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
- "Zoom could improve by extending the one-hour maximum session time in the free version."
What is our primary use case?
We are using Zoom in our organization for customer meetings.
What is most valuable?
The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.
What needs improvement?
Zoom could improve by extending the one-hour maximum session time in the free version.
For how long have I used the solution?
I have been using Zoom for approximately three months.
What do I think about the stability of the solution?
The stability of Zoom has been good.
What do I think about the scalability of the solution?
Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Cisco Webex previously.
I have found Cisco Webex to be similar to Zoom in functionality.
How was the initial setup?
The initial implementation is straightforward. It only involves a few clicks.
What about the implementation team?
I did the implementation of Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom has a less expensive subscription than other solutions such as Cisco Webex.
Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.
What other advice do I have?
This is a good solution compared to others because you are receiving many features at a low cost.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Sends meeting invites, collects statistic information, and its easy to set up
Pros and Cons
- "Zoom has great functionality for virtual meetings. It's best in class."
- "In general, the price could be a little cheaper."
What is our primary use case?
I primarily use Zoom for virtual meetings.
What is most valuable?
Zoom has great functionality for virtual meetings. It's best in class.
You can create invitation letters for people to join meetings.
It collects statistics that are helpful for showing you details such as who has joined the meeting.
What needs improvement?
In general, the price could be a little cheaper.
For how long have I used the solution?
I have been working with Zoom for a couple of years.
What do I think about the scalability of the solution?
We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.
How are customer service and support?
I have no experience with support because I have never needed any.
Which solution did I use previously and why did I switch?
From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.
How was the initial setup?
The initial setup is quite easy. I have set it up at least ten times in the past six months.
What about the implementation team?
My specialty is hardware but I am able to do the Zoom installation personally.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee and although the price is fair, it can be a little cheaper.
What other advice do I have?
This is a product that I like a lot and I'm happy with using it. I would recommend it to others.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology at a healthcare company with 501-1,000 employees
Easy to use, maintenance-free, and it's reliable
Pros and Cons
- "Zoom did everything that we needed it to do."
- "It would be helpful if Zoom could integrate with our medical systems."
What is our primary use case?
We use Zoom for video conferencing.
I don't personally use it much anymore because the company, in general, prefers Microsoft Teams. However, we have a behavior and health group that still uses it.
What is most valuable?
Zoom did everything that we needed it to do.
What needs improvement?
It would be helpful if Zoom could integrate with our medical systems.
For how long have I used the solution?
We have been using Zoom since the pandemic began, approximately two years ago.
What do I think about the stability of the solution?
This is a pretty solid product and we haven't had any problems with it.
How are customer service and support?
The users never call IT support for any help with it.
Which solution did I use previously and why did I switch?
For day-to-day use, the company generally relies on Microsoft Teams.
What's my experience with pricing, setup cost, and licensing?
The pricing is too high. The cost of the license could be cheaper.
What other advice do I have?
My advice for anybody who is considering Zoom is the try Microsoft Teams first. If ultimately they need to buy Zoom, however, it's a good product.
In summary, this is a good video conferencing solution and although I don't use it much anymore, it worked and did everything that we needed it to.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Professor at a consultancy with 51-200 employees
Highly reliable, easy to set up, and easy to use
Pros and Cons
- "I have had the occasional problem with the connection and stability."
What is our primary use case?
I use Zoom mainly for meetings with colleagues or speaking with other people in the organization. I also use it to speak with people at my old job.
What is most valuable?
The most valuable feature is its reliability.
What needs improvement?
I have had the occasional problem with the connection and stability.
What do I think about the stability of the solution?
I have had problems with the connection but not very often.
What do I think about the scalability of the solution?
I think that it is scalable. Everything that I have needed it for has been okay.
In this organization, everybody uses it. There are between 40,000 and 50,000 students and approximately 10,000 faculty. It’s a lot of users.
How are customer service and support?
I have not had to contact technical support for anything.
How was the initial setup?
Zoom is definitely easy to set up.
What's my experience with pricing, setup cost, and licensing?
The personal version that I was using is available free of charge. A subscription service is also available.
What other advice do I have?
My advice for anybody who is implementing Zoom is that it seems really straightforward. It's easy to set up and easy to use.
Other than a few connection issues, I haven’t had any problems with it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at JLDG
Mature platform, easier to install than some competitors
Pros and Cons
- "Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
- "We have had some quality and lagging issues with video regardless of connection quality."
What is our primary use case?
My primary use case for Zoom is for contacting clients, suppliers, and even colleagues. We were working at a distance with some people.
What is most valuable?
One of the most valuable advantages of Zoom is that it is a bit easier to install than Microsoft Teams or WebEx by Cisco, for example. Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx.
Overall, Zoom is a very mature platform. The only issues and glitches we have every had with it were related to Wi-Fi quality. For example, we can run into problems when a colleague is working on a low-quality Wi-Fi connection. Also, we try to use headsets in our meetings and this can create a problem, but that again is not an issue with the platform itself.
What needs improvement?
We have had some quality and lagging issues with video regardless of connection quality. We would experience things like poor audio quality or a choppy connection, but that was with older versions of Zoom.
For how long have I used the solution?
I started using Zoom 10 years ago.
What do I think about the stability of the solution?
Zoom is fairly stable.
What's my experience with pricing, setup cost, and licensing?
We pay a per-seat monthly fee for keeping the license.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at a tech services company with 10,001+ employees
More user friendly than most of its competitors
Pros and Cons
- "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
- "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."
What is our primary use case?
We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions.
How has it helped my organization?
I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.
What is most valuable?
I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.
What needs improvement?
Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.
What do I think about the scalability of the solution?
I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.
How was the initial setup?
Zoom setup is the simplest.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President, Product Compliance and Assurance at a financial services firm with 1,001-5,000 employees
Easy to use with a simple user interface, but the security needs to be improved
Pros and Cons
- "The user interface is simple."
- "Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."
What is our primary use case?
We use Zoom for meetings and video conferences.
What is most valuable?
We use all of the standard meeting features.
The most valuable feature is ease of use. The user interface is simple.
What needs improvement?
Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices.
We are concerned about security when using this solution.
For how long have I used the solution?
I have been working with Zoom for a little over a year.
What do I think about the stability of the solution?
We have not had issues with stability very often.
Which solution did I use previously and why did I switch?
We also have experience with Webex and Amazon Chime, which also have the features that you typically use for video conferencing.
What other advice do I have?
My advice for anybody who is researching this solution is to look into the security because lately, there have been concerns about it. If you are concerned about security then it may be better to use another type of software.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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