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Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Real User
Easy to use and performs well
Pros and Cons
  • "Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it."
  • "Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."

What is our primary use case?

My primary use case is for conducting virtual meetings. Sometimes I use it for trainings as well. 

What is most valuable?

Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it.

What needs improvement?

Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people. 

For how long have I used the solution?

I have been using Zoom for around two years. 

Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

There are over 1,000 people using Zoom in my organization. 

How are customer service and support?

I have never needed to contact technical support, but I believe their support is good. 

Which solution did I use previously and why did I switch?

I haven't previously used another virtual meeting solution. 

How was the initial setup?

The installation is very simple. You can do it yourself. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

My organization has a yearly license for Zoom. 

What other advice do I have?

I rate Zoom a nine out of ten. I would definitely recommend it to others. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer935628 - PeerSpot reviewer
Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
  • "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
  • "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."

What is our primary use case?

I'm using Zoom for virtual meetings. 

How has it helped my organization?

I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.

What is most valuable?

There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.

For how long have I used the solution?

I've been using Zoom for maybe a year or two.

What do I think about the stability of the solution?

Zoom is very fast and reliable. 

Which solution did I use previously and why did I switch?

We are using Webex sometimes to talk to our clients. We are using Webex.0

How was the initial setup?

Zoom is very easy to install. It only takes about five minutes.  

What other advice do I have?

I rate Zoom eight out 10. I would definitely recommend it 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.
reviewer818343 - PeerSpot reviewer
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
Real User
Good network utilization, easy to use, and easy to set up
Pros and Cons
  • "It is very easy to use. The utilization of the network is very good."
  • "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

What is our primary use case?

I am using it for virtual meetings. I have its latest version.

What is most valuable?

It is very easy to use. The utilization of the network is very good.

What needs improvement?

I have had some performance issues in GPU lately.

If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is stable, but lately, I have had some performance issues in GPU.

What do I think about the scalability of the solution?

It is scalable.

How was the initial setup?

It is very easy. It is a very small application.

What about the implementation team?

I did it myself.

What other advice do I have?

I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams? 

I would rate Zoom an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President, Product Compliance and Assurance at a financial services firm with 1,001-5,000 employees
Real User
Easy to use with a simple user interface, but the security needs to be improved
Pros and Cons
  • "The user interface is simple."
  • "Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."

What is our primary use case?

We use Zoom for meetings and video conferences.

What is most valuable?

We use all of the standard meeting features.

The most valuable feature is ease of use. The user interface is simple.

What needs improvement?

Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices.

We are concerned about security when using this solution.

For how long have I used the solution?

I have been working with Zoom for a little over a year.

What do I think about the stability of the solution?

We have not had issues with stability very often.

Which solution did I use previously and why did I switch?

We also have experience with Webex and Amazon Chime, which also have the features that you typically use for video conferencing.

What other advice do I have?

My advice for anybody who is researching this solution is to look into the security because lately, there have been concerns about it. If you are concerned about security then it may be better to use another type of software.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
staff at ARIZONA HUMANITIES
Real User
Easy to use, but takes end-users time to become comfortable with it
Pros and Cons
  • "The most valuable feature of this solution is its ease of use."
  • "It takes time to acclimate end users to the product."

What is our primary use case?

Our primary uses for this solution are committee meetings and webinars.

How has it helped my organization?

It did not make a difference one way or the other. Users cared more about audio than they did the video connection.

What is most valuable?

The most valuable feature of this solution is its ease of use.

What needs improvement?

It takes time to acclimate end users to the product. It cannot replace direct, face-to-face human interaction.

For how long have I used the solution?

Two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1430175 - PeerSpot reviewer
IT Consultant at a computer software company with 11-50 employees
Real User
Stable and good functionality
Pros and Cons
  • "Overall Zoom functions well."
  • "The updating feature of Zoom needs to be improved."

What is most valuable?

Overall Zoom functions well.

What needs improvement?

The updating feature of Zoom needs to be improved. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

How are customer service and support?

I have not needed to contact the support of Zoom.

Which solution did I use previously and why did I switch?

I have used TeamViewer and StarLeaf.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1734894 - PeerSpot reviewer
Cyber Security Consultant at a consultancy with 11-50 employees
Real User
Free, stable, and easy to install and use
Pros and Cons
  • "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
  • "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."

What is our primary use case?

We use it for virtual meetings, sharing documents, and conferencing.

What is most valuable?

Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge. 

It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.

What needs improvement?

In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.

It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

It is very stable.

How are customer service and support?

I have never contacted their support team.

Which solution did I use previously and why did I switch?

I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.

Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.

How was the initial setup?

It is straightforward.

What about the implementation team?

I could do it on my own. No technical assistance was required.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.

I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation
Pros and Cons
  • "Zoom is mobile-ready and easy to use."
  • "The security and chat features should improve in Zoom."

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user