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reviewer1347786 - PeerSpot reviewer
Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees
Real User
Easy to install, simple to use, and straightforward to access
Pros and Cons
  • "The installation process is very simple."
  • "I can't speak to any aspect that needs improvement."

What is our primary use case?

I use the solution for digital calls. I keep in touch with family and friends using it.

What is most valuable?

It's very simple to use. 

The video conferencing is great and very easy to access.

It's helpful for sharing information and communication.

The installation process is very simple.

The stability is very good.

What needs improvement?

I can't speak to any aspect that needs improvement.

For how long have I used the solution?

I've used the solution for about half a year at this point. It's been around six months.

Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. 

How are customer service and support?

I've never directly dealt with technical support from Zoom. I wouldn't be able to rate their services. 

Which solution did I use previously and why did I switch?

I've also used Skype.

While I typically use Zoom to cover my personal needs, my previous employer used Microsoft Teams and I'm pretty familiar with that solution as well. 

How was the initial setup?

The initial setup was straightforward and simple. I would rate the process at a five out of five for the level of the simplicity involved. 

The process itself is relatively quick.

What about the implementation team?

I was able to handle the implementation myself. It's not difficult. I did not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact costs of the solution. It's not an aspect I dealt with.

What other advice do I have?

We have web-based access to the service.

I'm not sure which version of the solution I'm currently using. 

I would recommend the product to others. 

I'd rate the solution overall at an eight out of ten. It does what I need it to do.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1347297 - PeerSpot reviewer
Engineering Manager, R&D at a healthcare company with 10,001+ employees
Real User
Top 20
Easy to set up and use with excellent performance
Pros and Cons
  • "It was easy to use for screen sharing or sharing applications."
  • "I can't speak of any shortcomings. It worked fine."

What is our primary use case?

We used the solution mainly for virtual meetings.

What is most valuable?

Although sometimes the latency of the network is high, it was performing well, even when using the video features. 

It was easy to use for screen sharing or sharing applications. 

It was also easy to use on the phone. It was straightforward. 

The solution is stable.

It's easy to set up.

What needs improvement?

I can't speak of any shortcomings. It worked fine.

For how long have I used the solution?

During the COVID crisis, we started using Zoom, which means we started using it about a year ago. 

What do I think about the stability of the solution?

The product was stable. There were no bugs or glitches. It didn't crash or freeze. The performance was very high.

What do I think about the scalability of the solution?

We didn't experience that much from a scalability point of view. Most of the meetings were team meetings where the number of people connecting was not that high. I cannot verify its ability to scale. We have, however, used it with 20 people at once easily and never ran into issues.

Which solution did I use previously and why did I switch?

We have previously used Skype at the company as well. We do not use it anymore. We also use Microsoft Teams alongside Zoom. However, the company has established Teams as the standard product now.

How was the initial setup?

The initial setup is very straightforward and simple. 

What's my experience with pricing, setup cost, and licensing?

I had my license and the company also had a license. I'm not sure how affordable it is for a company, however, they do make it very affordable for individual users.

What other advice do I have?

I'm just a customer and an end-users.

I would rate the solution at a nine out of ten. I was pretty happy with its capabilities. I'd say that it's easy to use on any device and very simple in general. Therefore, I'd easily recommend it to others to try.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
January 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
reviewer1712268 - PeerSpot reviewer
Program Administrator at a manufacturing company with 10,001+ employees
Real User
Stable, good performance, and straightforward implementation
Pros and Cons
  • "I have found Zoom to be stable and it has good performance."
  • "When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure."

What is our primary use case?

Zoom is used for virtual meetings. Additionally, we use it for chatting, sending files, and voice messages in our organization.

What needs improvement?

When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

I have found Zoom to be stable and it has good performance.

What do I think about the scalability of the solution?

Zoom is scalable. The solution is used by our whole organization and the number of people using it is approximately 250,000.

How are customer service and support?

I have never encountered any issues to contact support.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

I did the installation myself.

What's my experience with pricing, setup cost, and licensing?

The personal version is free. However, there are fees required to use the solution for business.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MCT at ParaSoft SRL
Real User
Easy to use with an intuitive interface and good scalability
Pros and Cons
  • "The interface is very intuitive. It's very easy to use."
  • "In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."

What is our primary use case?

We primarily use the solution to conferencing for meetings. We simply use it for video conferences. 

What is most valuable?

I really like its ability to handle large meetings. Zoom has is the capability to support many individuals in one meeting at a time. With Teams, we are limited to 250 users and Zoom allows us to add more people than that to the meeting.

The interface is very intuitive. It's very easy to use. 

It's a great tool. The product has great sound and video quality.

The installation process is very simple.

What needs improvement?

I don't use the solution very often. Therefore, I can't speak to dealing with any missing features.

In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.

It would be nice if they could add collaboration tools. With Microsoft Teams, for example, you can work directly on a document when you are on a call. It would be nice if you could do something similar on Zoom.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the quality is good.

What do I think about the scalability of the solution?

The solution can scale in the sense that you can add many people to one call. It's better than, for example, Microsoft Teams

How are customer service and support?

I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how helpful or responsive they would be.

Which solution did I use previously and why did I switch?

Our office use is using Microsoft Teams.

Zoom works better for when you need many people in one meeting. 

The only reason we use Teams instead of Zoom is we have Microsoft in our business and we have to use it.

How was the initial setup?

The initial setup is very simple and straightforward. It's not overly complex or difficult. To deploy the solution takes one or two minutes. The package is very small. The software download is 10 or 20 minutes or something like that. It is a very short time.

What's my experience with pricing, setup cost, and licensing?

We don't pay for licenses. When our clients are using Zoom, we must use the free version.

I'm not sure how much the paid version costs.

What other advice do I have?

We are just a Zoom customer and end-user.

Last week, I updated the solution, and therefore am on the latest version of the product. However, I don't know the exact version number I am now on.

During the pandemic, we really did use Zoom a lot. 

It's very easy to use. It is very stable. It has good quality. You can use it with any device. It's a great tool. I've had a great experience with it overall. 

I would rate it at a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1679364 - PeerSpot reviewer
Service Delivery Lead at a insurance company with 10,001+ employees
Real User
Stable, straightforward installation, and free to use
Pros and Cons
  • "The solution is very stable."
  • "Zoom could improve by having more tools."

What is our primary use case?

I use Zoom for virtual meetings.

What needs improvement?

Zoom could improve by having more tools.

For how long have I used the solution?

I have been using Zoom for a few years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and support?

I have not needed to contact the technical support of Zoom.

How was the initial setup?

The installation was straightforward and only took a few minutes to do on my laptop.

What's my experience with pricing, setup cost, and licensing?

Zoom is free to use.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1472169 - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Real User
Good audio and video quality, ease of use, accountability and intuitiveness
Pros and Cons
  • "I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness."
  • "The technical support is very bad."

What is our primary use case?

We use Zoom for conference calls of a comparatively large scale. 

What is most valuable?

I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness. The UIs are very easy. Everything on Zoom is good. 

What needs improvement?

The technical support is very bad. If one is using Zoom SDK for building up his internal tool, then the support he can expect on a Mac OS is very bad. There will not be support for the latest version of the Xcode and development involvement. There are many challenges and integration is difficult. These are some of the issues which have been relayed to me by certain developers. 

There is an issue with the integrations with custom applications. If, say, I am using Zoom SDK for customizing a product, I would encounter difficulty in integrating it with one of my native products. The technical expertise and documentation provided is very poor and that won't help the developers integrate everything smoothly.

I have encountered certain difficulties with Zoom screen-sharing and multi-use of sharing. There should exist the ability to share for multiple users. 

How are customer service and support?

Zoom's technical support is very bad. The technical documentation and expertise they provide is very poor and does not facilitate an entirely smooth integration by the developers. 

What about the implementation team?

We integrated in-house. However, the responses we received to the many questions we posted on the Zoom developer portal were not good, lacking prioritization. 

Which other solutions did I evaluate?

In addition to the solution, we evaluated Zudy VINYL, but noticed that the packages they offer are a bit on the costly side. 

What other advice do I have?

A friend of mine customized Zoom for one of his solutions. 

We are working with customers on multiple solutions, as we are part of a service provider company. We have the technology tools that our customers require.

Our Zoom use spans the entire organization. Mainly managers make use of it and sharing will be done with the team. We generally use Microsoft Teams for internal communication. 

I rate Zoom as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1642617 - PeerSpot reviewer
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Easy to set up, simple to use, and very stable
Pros and Cons
  • "It's got a simple, easy-to-understand user interface."
  • "There were some security issues early on, however, they have fixed the problem, and now it is fine."

What is our primary use case?

I primarily use the solution for virtual meetings.

What is most valuable?

The solution is easy to use.

It's got a simple, easy-to-understand user interface.

The solution is stable. 

The product scales well.

The installation is very easy.

What needs improvement?

I cannot recall coming across any missing features. It works well enough.

I've never had any issues with the product itself. 

There were some security issues early on, however, they have fixed the problem, and now it is fine.

The solution could always use better performance. 

For how long have I used the solution?

I've been using this solution for two years now. It's been a while. 

What do I think about the stability of the solution?

The stability is very good. It's reliable and works when you need it to. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

You can scale this solution. If you need to expand it, you can do so in order to incorporate more people.

We have a few thousand users that use the product in our company currently. It's pretty widely used. 

How are customer service and support?

I haven't had any issues with the product. Therefore, I've never spoken with technical support. I cannot comment on how helpful they would be, or how responsive due to never having dealt with them directly. 

Which solution did I use previously and why did I switch?

I also use Microsoft Teams, and I prefer using that over Zoom.

How was the initial setup?

The initial setup is not overly complex or difficult. It's quite straightforward and very simple. A user shouldn't have any problem with the process. 

What about the implementation team?

I can handle the implementation myself. I do not need the assistance of an integrator or consultant. The entire deployment is very quick.

What's my experience with pricing, setup cost, and licensing?

I don't have any details in regards to the licensing or the general cost. It's not an aspect of the solution I deal with. 

What other advice do I have?

I'd rate the solution at an eight out of ten overall. I've mostly been happy with its capabilities. 

I would recommend the solution to other users or organizations. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1701465 - PeerSpot reviewer
Solution Architect & Presales Lead at a tech services company with 10,001+ employees
Real User
User-friendly, easy to access, and has a nice user interface
Pros and Cons
  • "You don't need to be technical in order to use it."
  • "Zoom should improve aspects of its security."

What is our primary use case?

We primarily use the solution for virtual meetings.

What is most valuable?

You just need the internet to access it. 

As a user, you can just download it. People can send the link and a person can download it very easily. It offers very easy access.

It's user-friendly. You don't need to be technical in order to use it. 

The user interface is very friendly.

Everything is plugged right into your browser. It's nice and simple.

The solution is very stable.

What needs improvement?

I've found the scalability to be okay, however, at the same time, it's somewhat limited. 

The dashboard is a bit limited, however, it meets our day-to-day requirements.

Zoom should improve aspects of its security.

For how long have I used the solution?

I've used the solution for the last three years.

What do I think about the scalability of the solution?

You can only really have 100 users at a time. That said, for us, it's not an issue. It can scale to meet our needs. We wouldn't go beyond that threshold. 

In our company, everyone uses the product, including management. 

I'm not sure if there are plans to increase usage. That would be based on a decision made by corporate.

How are customer service and support?

I've never directly dealt with Zoom technical support. We have our own internal IT team. If we run into problems with anything, we turn to them. Therefore, I can't speak to how helpful Zoom is if customers have issues. 

Which solution did I use previously and why did I switch?

We have also used Cisco WebEx. We used it about three years ago. My understanding is that WebEx is a bit more secure than Zoom.

How was the initial setup?

The product does not require any installation. It automatically just plugs in, actually. You click on a link and you can start using it.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the licensing. Our technical team handles these aspects. I can't speak to the exact costs as I don't buy it myself. 

What other advice do I have?

I'm just an end-user.

We are using the latest version of the solution. It's cloud-based and therefore always updated.

I'd recommend the solution to others.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user