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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Top 20
Enables us to have virtual meetings and share files and other information
Pros and Cons
  • "It meets all of our basic requirements. It's easy to use."
  • "The pricing could be improved."

What is our primary use case?

Zoom is used for virtual meetings and sharing files and information. 

This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.

What is most valuable?

I think the solution is okay. It meets all of our basic requirements. It's easy to use.

What needs improvement?

The pricing could be improved.

For how long have I used the solution?

I have been using Zoom for over two years.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

The solution is scalable. We have plans to increase usage in the future.

How are customer service and support?

We have never had a reason to contact technical support.

How was the initial setup?

Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.

What's my experience with pricing, setup cost, and licensing?

There is a yearly license for this solution. I would like it if they offered better prices.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it because it's easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1786107 - PeerSpot reviewer
Product Specialist at a tech services company with 10,001+ employees
Real User
Impressive background blur, useful mobile application, and reliable
Pros and Cons
  • "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
  • "We are more inclined to work with Microsoft Teams."

What is our primary use case?

I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.

What is most valuable?

The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.

I have the ability to use Zoom on my mobile phone which is useful.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom has been stable.

What do I think about the scalability of the solution?

I am satisfied with the scalability of Zoom.

We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.

How are customer service and support?

I have not contacted the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have been using Microsoft Teams in parallel with Zoom.

How was the initial setup?

We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.

What's my experience with pricing, setup cost, and licensing?

My company is using the paid version of Zoom.

What other advice do I have?

We are more inclined to work with Microsoft Teams.

I rate Zoom an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Real User
Top 20
Good solution for multiple people needing to share screens
Pros and Cons
  • "The ability to discuss and share training content would be the most valuable features of Zoom."
  • "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."

What is our primary use case?

I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.

What is most valuable?

The ability to discuss and share training content would be the most valuable feature of Zoom.

What needs improvement?

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

I have not had any concerns with Zoom.

What do I think about the scalability of the solution?

I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.

Which solution did I use previously and why did I switch?

Zoom has always been my primary solution. I have used Google Meet a little as well.

How was the initial setup?

The initial setup of Zoom is straightforward. 

What about the implementation team?

We install on our own, with one technical individual for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

As an organization, we are paying a license fee for Zoom. Personally, I use the free version.

What other advice do I have?

Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1360377 - PeerSpot reviewer
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Real User
Sends meeting invites, collects statistic information, and its easy to set up
Pros and Cons
  • "Zoom has great functionality for virtual meetings. It's best in class."
  • "In general, the price could be a little cheaper."

What is our primary use case?

I primarily use Zoom for virtual meetings.

What is most valuable?

Zoom has great functionality for virtual meetings. It's best in class.

You can create invitation letters for people to join meetings.

It collects statistics that are helpful for showing you details such as who has joined the meeting.

What needs improvement?

In general, the price could be a little cheaper.

For how long have I used the solution?

I have been working with Zoom for a couple of years.

What do I think about the scalability of the solution?

We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.

How are customer service and support?

I have no experience with support because I have never needed any.

Which solution did I use previously and why did I switch?

From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.

How was the initial setup?

The initial setup is quite easy. I have set it up at least ten times in the past six months.

What about the implementation team?

My specialty is hardware but I am able to do the Zoom installation personally.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee and although the price is fair, it can be a little cheaper. 

What other advice do I have?

This is a product that I like a lot and I'm happy with using it. I would recommend it to others.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1539471 - PeerSpot reviewer
Senior Vice President at a financial services firm with 201-500 employees
Real User
It doesn't require any IT skills or use up a lot of bandwidth
Pros and Cons
  • "Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
  • "Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom."

What is our primary use case?

I've used Zoom personally and professionally. We use it for virtual meetings and presentations for management or customers. We use Zoom or Teams for anything that requires a group discussion.

What is most valuable?

Zoom is nice. It does not consume a lot of internet bandwidth.

What needs improvement?

I want Zoom to be integrated with virtual or intelligence boards. This would be useful when you are giving lectures.

For how long have I used the solution?

We've been using Zoom for three or four years.

What do I think about the stability of the solution?

Zoom is stable. 

What do I think about the scalability of the solution?

We have a maximum of 50 users now.

Which solution did I use previously and why did I switch?

I used Skype before Zoom.

How was the initial setup?

Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running.

Which other solutions did I evaluate?

Compared to Skype and Teams, Zoom is missing one feature, and that's the ability to call people. In Teams, I can call anyone I want. It's like a telephone. I can do the same on Skype, but I have to send a link in Zoom. They click on the link and contact me. If I'm driving, I can't just click on one of my team in Zoom.

What other advice do I have?

I rate Zoom nine out of 10. It's great software. I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1169136 - PeerSpot reviewer
Accounting Manager at a legal firm with 51-200 employees
Real User
Beneficial functionality and convenient to use
Pros and Cons
  • "Zoom is very convenient to use and the basic functions work well for us."
  • "Zoom could improve by allowing multiple users to share their screens at the same time."

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Stable and easy to install, but performance could be better
Pros and Cons
  • "The installation was easy."
  • "The performance could be better."

What is our primary use case?

We use the solution for virtual meetings. 

What needs improvement?

The performance could be better. 

For how long have I used the solution?

We have been using Zoom for a few months.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I cannot say for certain if the solution is scalable. 

How are customer service and support?

We have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

Before using Zoom we used Cisco Webex. 

How was the initial setup?

The installation was easy, although I do not recall how long it took. 

What's my experience with pricing, setup cost, and licensing?

We do not incur any licensing costs, as we use the free version. 

What other advice do I have?

As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization. 

I would not recommend the solution to others. 

I rate Zoom as a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager of Information Security at a energy/utilities company with 1,001-5,000 employees
Real User
Good for virtual meetings, but the security and privacy aspects need to be improved
Pros and Cons
  • "The most valuable feature is video conferencing."
  • "Zoom is an immature product that is not yet stable."

What is our primary use case?

We are using Zoom for virtual meetings.

What is most valuable?

The most valuable feature is video conferencing. 

What needs improvement?

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.

Zoom is an immature product that is not yet stable.

For how long have I used the solution?

 We have only been using Zoom for a short time.

What do I think about the stability of the solution?

Zoom is not a stable product. Rather, it is an immature product.

What do I think about the scalability of the solution?

This solution can be scalable but I have not used it for a huge audience so I am not sure.

Which solution did I use previously and why did I switch?

We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.

The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.

What's my experience with pricing, setup cost, and licensing?

Zoom is available with an open license that can support meetings of up to 40 minutes.

What other advice do I have?

This solution works for video conferencing but it needs improvement in terms of privacy and security.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user