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reviewer1699782 - PeerSpot reviewer
Account Executive at a tech services company with 10,001+ employees
Real User
More user friendly than most of its competitors
Pros and Cons
  • "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
  • "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."

What is our primary use case?

We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

How has it helped my organization?

I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

What is most valuable?

I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

What needs improvement?

Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Zoom for two years.

What do I think about the stability of the solution?

I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

What do I think about the scalability of the solution?

I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

How was the initial setup?

Zoom setup is the simplest.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President, Product Compliance and Assurance at a financial services firm with 1,001-5,000 employees
Real User
Easy to use with a simple user interface, but the security needs to be improved
Pros and Cons
  • "The user interface is simple."
  • "Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."

What is our primary use case?

We use Zoom for meetings and video conferences.

What is most valuable?

We use all of the standard meeting features.

The most valuable feature is ease of use. The user interface is simple.

What needs improvement?

Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices.

We are concerned about security when using this solution.

For how long have I used the solution?

I have been working with Zoom for a little over a year.

What do I think about the stability of the solution?

We have not had issues with stability very often.

Which solution did I use previously and why did I switch?

We also have experience with Webex and Amazon Chime, which also have the features that you typically use for video conferencing.

What other advice do I have?

My advice for anybody who is researching this solution is to look into the security because lately, there have been concerns about it. If you are concerned about security then it may be better to use another type of software.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Enables us to have virtual meetings and share files and other information
Pros and Cons
  • "It meets all of our basic requirements. It's easy to use."
  • "The pricing could be improved."

What is our primary use case?

Zoom is used for virtual meetings and sharing files and information. 

This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.

What is most valuable?

I think the solution is okay. It meets all of our basic requirements. It's easy to use.

What needs improvement?

The pricing could be improved.

For how long have I used the solution?

I have been using Zoom for over two years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

The solution is scalable. We have plans to increase usage in the future.

How are customer service and support?

We have never had a reason to contact technical support.

How was the initial setup?

Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.

What's my experience with pricing, setup cost, and licensing?

There is a yearly license for this solution. I would like it if they offered better prices.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it because it's easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Top 20
Good solution for multiple people needing to share screens
Pros and Cons
  • "The ability to discuss and share training content would be the most valuable features of Zoom."
  • "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."

What is our primary use case?

I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.

What is most valuable?

The ability to discuss and share training content would be the most valuable feature of Zoom.

What needs improvement?

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

For how long have I used the solution?

I have been using Zoom for four years.

What do I think about the stability of the solution?

I have not had any concerns with Zoom.

What do I think about the scalability of the solution?

I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.

Which solution did I use previously and why did I switch?

Zoom has always been my primary solution. I have used Google Meet a little as well.

How was the initial setup?

The initial setup of Zoom is straightforward. 

What about the implementation team?

We install on our own, with one technical individual for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

As an organization, we are paying a license fee for Zoom. Personally, I use the free version.

What other advice do I have?

Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1013220 - PeerSpot reviewer
Sales Manager IT Solutions at a tech services company with 201-500 employees
Real User
Stable and scalable video communications app; reasonably priced and easy to set up
Pros and Cons
  • "Zoom is easy to set up and is a very stable video communications app."
  • "Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."

What is our primary use case?

Zoom is used day-to-day like a mobile phone, so you can connect with your audience or customer from the other side of the screen, though there's nothing extraordinary about it.

What needs improvement?

A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.

For how long have I used the solution?

I've been using Zoom since the pandemic, so more than two years.

What do I think about the stability of the solution?

Zoom is very stable. There are times it isn't as stable, but that could be the fault of your internet connection, not the fault of the application.

What do I think about the scalability of the solution?

Zoom is scalable because they offer different packages. For example, I'm paying for Zoom, particularly a professional license for one person. I only use the professional, personal license, but you can scale up for a team or for an organization and pay for a different license type or package.

How was the initial setup?

Zoom is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

If I had to rate the cost of this solution with one being the worst and ten being the best, I'll rate it a ten.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Google Meet, and GoToMeeting.

What other advice do I have?

I'm a partner of UiPath. I'm an implementer and I'm also a user of some of UiPath's products. I don't have hands-on experience with UiPath Process Mining, because here in Mexico, it is not the common. Not all companies have well-implemented ERP software such as SAP, Oracle, or Microsoft, so when you put or connect the process miner, you'll find nothing in the results. I know what a process miner is, but it's not very common here.

I have here Automation Anywhere and Blue Prism, but all the robots work the same, and the only change is the flavor. All the robots have the same capacity and the same level of trustworthiness. The only difference between UiPath and the rest of the competitors is that UiPath's first robot: the Attended Robot, is cheaper than other robots. Its price is the only real difference in the market.

I only specialize in RPA (robotic process automation).

I also use other tools, e.g. web meeting solutions such as Zoom and Microsoft Teams. I have an account in Zoom.

Zoom is deployed on-premises in our organization. It's on-premise: on every laptop and on every desktop.

My usage of Zoom is low, e.g. I just use it to talk with two or three people on the other side of the cloud. I have not used it for other purposes. I know it has a webcast or video webinar feature, and it's not common for me to use that. Other users may see the difference with using Zoom vs another application and be able to mention valuable features of Zoom, but in my case, I'm unable to. I also don't have any idea on what could be improved in Zoom.

I never had to call technical support.

My partner recommended Zoom to me, but when you have to talk or connect with other people, you'll always say to connect through Zoom, Teams, Google Meet, or GoToMeeting. Zoom is recommended by everyone, though, and always comes out of everyone's mouth. Everybody knows Zoom.

My overall rating for this product is an eight out of ten. For its cost, I'll rate it a ten.

I haven't given much thought on how my rating for this solution could increase from an eight to a ten because Zoom's current use for me is just to connect with people and nothing more.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1595568 - PeerSpot reviewer
Technical Content Writer at a computer software company with 51-200 employees
Real User
Chat function is a valuable feature
Pros and Cons
  • "Zoom's content shareability and chat support are the most valuable features."
  • "Zoom could use more background options."

What is our primary use case?

I use Zoom for hosting and attending webinars, Q&A, attending classes, and hosting online meetings. I use it for both my personal and business needs. Our organization has approximately 150 people that use Zoom.

What is most valuable?

Zoom's content shareability and chat support are the most valuable features.

What needs improvement?

Zoom could use more background options.

For how long have I used the solution?

I have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a stable product.

What do I think about the scalability of the solution?

Zoom is a scalable solution.

How was the initial setup?

Zoom is cloud based so the setup is straightforward and can be done without support.

What about the implementation team?

I implemented Zoom myself.

What other advice do I have?

We will continue to use Zoom. As the number of employees grow so will our usage of Zoom. I would rate Zoom a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer981777 - PeerSpot reviewer
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Real User
Lightweight, easy to use, and supports sending emojis in chat
Pros and Cons
  • "Zoom is easy to use and does not consume very much in terms of resources."
  • "Zoom should continue to add new features to the product."

What is our primary use case?

We use Zoom for video conferencing and meetings.

What is most valuable?

Zoom is easy to use and does not consume very much in terms of resources.

What needs improvement?

Zoom should continue to add new features to the product. When a new feature is added, I appreciate it.

For how long have I used the solution?

We have been using Zoom for the past year.

What do I think about the stability of the solution?

Zoom is a stable solution, unlike Webex, which is not.

What do I think about the scalability of the solution?

At the company we're working with, which is a major financial institution, there are thousands of people using Zoom.

I attend Zoom meetings every morning.

How are customer service and support?

I have not been in contact with Zoom technical support.

Which solution did I use previously and why did I switch?

I have experience with both Zoom and Webex, and I prefer Zoom.

Webex is what we were using prior to Zoom and although Webex is still used in the organization, my team relies on Zoom. For internal communication, Webex is our primary tool for virtual meetings. Since other companies more often use Zoom, that's what we use to speak with people outside of the company.

Resource-wise, Webex is much heavier and consumes more resources than Zoom. With Webex, my computer sounds loud because the CPU utilization is higher, it gets hotter, and the fan is louder.

Webex is not as stable as Zoom.

How was the initial setup?

The initial setup is simple. You only need to press the Next button on several screens, until it completes.

It began with a meeting request that I had received. When I tried to open my first meeting request, the system asked me if I wanted to install Zoom. I clicked Yes, and then followed the instructions and it was installed.

What about the implementation team?

I installed it myself when I received a meeting request.

What other advice do I have?

I like it when Zoom adds new features. For example, one year ago, we were not able to send emojis. I could not imagine sending an emoji like a heart or a smile. Now, the feature is available and I use it. When new features are introduced, I consider it to be a job well done by the vendor. 

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer935628 - PeerSpot reviewer
Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
  • "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
  • "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."

What is our primary use case?

I'm using Zoom for virtual meetings. 

How has it helped my organization?

I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.

What is most valuable?

There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.

For how long have I used the solution?

I've been using Zoom for maybe a year or two.

What do I think about the stability of the solution?

Zoom is very fast and reliable. 

Which solution did I use previously and why did I switch?

We are using Webex sometimes to talk to our clients. We are using Webex.0

How was the initial setup?

Zoom is very easy to install. It only takes about five minutes.  

What other advice do I have?

I rate Zoom eight out 10. I would definitely recommend it 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user