Zoom Reviews

We primarily use the solution for our meetings.

The solution is easy to use.

The solution offers a free version.

I'm not sure if the solution has areas of improvement just yet. I'm still new to the service.

If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself.

There's a limit as to how many people you can have on a call. They should open this up a bit to include more, if possible.

It would be helpful if the solution had more features for users to take advantage of.

The paid version is quite expensive. There's no middle ground between free and paid.

I've only been using the solution for about three months at this point. It's still rather new to me.

The stability of the solution has been good. I'd say that it's been reliable and extremely consistent. I can't recall experiencing any bugs or glitches. The solution doesn't freeze or crash. It's been great.

I'm not sure how many people are currently using the app at our organization. It's used pretty extensively in the organization, however. I believe there are plans to increase usage in the future.

We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have any questions or need any troubleshooting. There isn't really a need to pick up the phone and call anyone.

I previously used Skype a little bit.

The initial setup was not complex. It was very straightforward. The deployment process was also extremely fast.

We don't need anyone to maintain the solution. There isn't someone in the company that's tasked with "making sure it works". It's pretty low-maintenance in that sense.

I didn't need a consultant or reseller to help me install the product. I handled the implementation myself.

There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.

We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings.

I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic.

I'd rate the solution eight out of ten.

I use it for conferencing. I use it in Mac as well as Windows. Also, I organise video and audio conferences.

It has made organizing conferences quite easy. We can record and replay the total meeting. Also, when organizing team meetings, there is an option to mute all users and have a chairperson.

• Recording option — we can replay it later.
• Chat, in the case of group meetings
• Raising a hand to notify the chair that we have some things to share
• Video ability
• Screen share.

I like this solution as such. Maybe taking some steps over reducing bandwidth usage in case of video conference could be good. Also, filtering noise in case of audio. 

We use the solution for Webex, town hall, chatting and Teams. 

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services. 

I would like to see avatars included in the next release. 

I have been using Zoom for three years

The solution is stable. 

The solution is easy to set up. 

As Zoom is quite good, I rate it as a ten out of ten. 

I primarily use this to remotely talk with people. I use it personally now, however, I did use it at my previous company.

It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.

The initial setup is simple. 

There is a free tier so that you don't need to pay to use Zoom (with some limitations).

Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.

I use Zoom occasionally, from time to time. 

I've never tried to scale the product. I can't speak to how easy or hard it would be. 

I've never used technical support. I don't know if they are responsive when you need their help. 

The initial setup is pretty simple and straightforward. It's not hard to deploy it. Everything is easy to implement. 

I tend to use the free tier. I can't speak to how much the paid tiers cost.

I don't have a business relationship with Zoom. 

I tend to use the latest version of the solution, however, I don't use Zoom frequently anymore. I don't know which version of the solution I'm on.

I'd rate the solution at a seven out of ten. Being able to work is kind of the prime objective of most applications. This tends to do that with the exception of video, which I've had too many issues with. The two times I've used it, I had that issue. When I used to work for a hedge fund and some tech startups, it always used to work. That was on the paid tier which makes me wonder if it's just the free tier that's a bit weaker. In general, however, it works well. 

Right now, due to COVID, the pandemic, most customers don't have any face-to-face meetings. We use web conferencing in its place. Some use Zoom for this kind of work. We have almost daily meetings with some customers using Zoom. Basically, it's perfect for one-to-one or small group meetings that can happen remotely.

The solution is really easy to install and configure.

The product is very easy to use. It's an intuitive product and it has a lot of usability, which is very, very good.

The initial setup is very simple. 

The solution is very stable.

The scalability is quite good. 

I haven't explored all the features. Therefore, it's hard to discuss anything that may be missing. 

The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet.

I'm not sure if Zoom is also offering hardware the way that WebEx can. If not, it may be something that they should consider. 

I've used the solution for a couple of years at this point. 

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

Scalability is possible. If a company needs to expand it, it can do so. 

Everyone in our company is currently using this product. Our customers also use it, and it seems to be their preferred product when it comes to video conferencing. 

We haven't had any issues with technical support. They are okay.

I also use WebEx. Our customers mostly use and prefer Zoom, which is why we end up using it more often in our day-to-day.

The implementation process is very, very easy. From the user's point of view, it's easy due to the fact that it's in the cloud. A company shouldn't have any problem trying to install it.

Since we do not need to host the solution ourselves, there isn't maintenance required. 

We're a customer and an end-user.

We're using the most recent version of the product. 

I'd advise other users to try it out. It's very easy to deploy and simple to use. 

I'd rate the solution at a nine out of ten.

We use Zoom for virtual meetings.

The solution could improve by being more secure.

I have been using Zoom for approximately one year.

We have approximately 10 people in my organization that use this solution on a regular basis.

There is no installation, you can give someone a link to the chat and they can access the chat through the link.

We have subscribed to a package for Zoom and it is a monthly payment.

I would recommend this solution to others

I rate Zoom an eight out of ten.

I primarily use the solution daily for meetings. 

Basically, our office just uses it when we need to have a meeting or have a call with a client or even a colleague in the company as well. Due to COVID, everyone is currently working from home, so we really do use it a lot.

The ability to make video calls is the solution's most valuable aspect.

The solution fulfills our needs at this time. I can't think of any features that are lacking.

I've been using the solution probably for about two years now.

The solution is very stable. The solution itself is very simple. It doesn't have bugs and glitches. It doesn't crash and affect meetings.

The solution can scale well. 

Right now, we have about 500 people in-house using the solution. Right now, everyone is using it int eh company, so I don't know if we can actually increase usage.

We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the quality of their service.

We're a Microsoft partner and therefore do use a lot of their products.

We did use another conference software before Zoom, however, I don't remember the name of it, and as I recall it wasn't very stable. OUr connection would often drop. The application couldn't handle the acceptance of our firewall very well and kept having problems.

The initial setup is not complex at all. It was all very straightforward. It's quite easy.

Deployment is dead simple We just buy the license and start sending invites to meetings. There isn't any strategy needed to get started.

You only need one person for deployment and maintenance.

We are support integrators ourselves, so we are quite capable of handling any deployment in house. We don't need the help of resellers or consultants.

I have no idea how much we pay to use the service.

I'm not the one who send out the invite or minutes the application itself. I simply just use it for meetings for Zoom.

It's a software solution, so every time we use it, we're using the most up to date version available.

I'd rate the solution ten out of ten. It's an excellent product.

We are using Zoom for virtual meetings.

The most valuable feature is video conferencing. 

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.

Zoom is an immature product that is not yet stable.

 We have only been using Zoom for a short time.

Zoom is not a stable product. Rather, it is an immature product.

This solution can be scalable but I have not used it for a huge audience so I am not sure.

We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.

The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.

Zoom is available with an open license that can support meetings of up to 40 minutes.

This solution works for video conferencing but it needs improvement in terms of privacy and security.

I would rate this solution a six out of ten.