We use the solution for virtual meetings.
Technology Consultant- Networking Services at STS
Stable and easy to install, but performance could be better
Pros and Cons
- "The installation was easy."
- "The performance could be better."
What is our primary use case?
What needs improvement?
The performance could be better.
For how long have I used the solution?
We have been using Zoom for a few months.
What do I think about the stability of the solution?
The solution is stable.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I cannot say for certain if the solution is scalable.
How are customer service and support?
We have not had occasion to contact technical support.
Which solution did I use previously and why did I switch?
Before using Zoom we used Cisco Webex.
How was the initial setup?
The installation was easy, although I do not recall how long it took.
What's my experience with pricing, setup cost, and licensing?
We do not incur any licensing costs, as we use the free version.
What other advice do I have?
As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization.
I would not recommend the solution to others.
I rate Zoom as a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Assistant Manager of Information Security at a energy/utilities company with 1,001-5,000 employees
Good for virtual meetings, but the security and privacy aspects need to be improved
Pros and Cons
- "The most valuable feature is video conferencing."
- "Zoom is an immature product that is not yet stable."
What is our primary use case?
We are using Zoom for virtual meetings.
What is most valuable?
The most valuable feature is video conferencing.
What needs improvement?
The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.
Zoom is an immature product that is not yet stable.
For how long have I used the solution?
We have only been using Zoom for a short time.
What do I think about the stability of the solution?
Zoom is not a stable product. Rather, it is an immature product.
What do I think about the scalability of the solution?
This solution can be scalable but I have not used it for a huge audience so I am not sure.
Which solution did I use previously and why did I switch?
We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.
The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.
What's my experience with pricing, setup cost, and licensing?
Zoom is available with an open license that can support meetings of up to 40 minutes.
What other advice do I have?
This solution works for video conferencing but it needs improvement in terms of privacy and security.
I would rate this solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
b2b channel account manager at a tech vendor with 51-200 employees
A platform to connect with other people
Pros and Cons
- "A light application that has many features."
- "Could be more flexible for individuals that do not have the economic capacity."
What is our primary use case?
We use Zoom daily to connect with other people like our vendors and business partners.
What is most valuable?
Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.
What needs improvement?
Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
Zoom can be scalable.
How was the initial setup?
Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.
What other advice do I have?
I recommend others use Zoom it is a good platform.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology at a healthcare company with 501-1,000 employees
Easy to use, maintenance-free, and it's reliable
Pros and Cons
- "Zoom did everything that we needed it to do."
- "It would be helpful if Zoom could integrate with our medical systems."
What is our primary use case?
We use Zoom for video conferencing.
I don't personally use it much anymore because the company, in general, prefers Microsoft Teams. However, we have a behavior and health group that still uses it.
What is most valuable?
Zoom did everything that we needed it to do.
What needs improvement?
It would be helpful if Zoom could integrate with our medical systems.
For how long have I used the solution?
We have been using Zoom since the pandemic began, approximately two years ago.
What do I think about the stability of the solution?
This is a pretty solid product and we haven't had any problems with it.
How are customer service and support?
The users never call IT support for any help with it.
Which solution did I use previously and why did I switch?
For day-to-day use, the company generally relies on Microsoft Teams.
What's my experience with pricing, setup cost, and licensing?
The pricing is too high. The cost of the license could be cheaper.
What other advice do I have?
My advice for anybody who is considering Zoom is the try Microsoft Teams first. If ultimately they need to buy Zoom, however, it's a good product.
In summary, this is a good video conferencing solution and although I don't use it much anymore, it worked and did everything that we needed it to.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
None at a tech company with 10,001+ employees
Much better and more reliable than Microsoft Teams and WebEx, but has occasional problems with latency, audio or visual quality
Pros and Cons
- "The solution is much better and more reliable than Microsoft Teams or Webex."
- "There are occasional latency, sound and audio quality difficulties."
What is our primary use case?
I use my Mac to conduct Zoom meetings with those who are interested, which runs on my browser.
What needs improvement?
I have come across the run of the mill issues which someone would expect to find with these communication solutions. There are occasional latency, sound and audio quality difficulties.
The solution is good, but it's not perfect.
A big feature I wish to see would involve the ability to attach documents while conducting a session.
For how long have I used the solution?
I have been using Zoom for around a year-and-a-half.
Which other solutions did I evaluate?
The solution is much better and more reliable than Microsoft Teams or Webex.
I am not the one in charge of the decisions. People, such as recruiters and hiring managers, are the ones who make the decision to conduct a one-on-one meeting. Nowadays, these things are done remotely and the people, at turns, may specify Zoom, Microsoft Teams or Webex. This can vary. I deal with all of these solutions.
What other advice do I have?
I believe that Zoom is deployed in the cloud.
We provide software as a service.
I rate Zoom around a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Management Leader at AlgoSec
Performs better than competitors and has a user-friendly interface
Pros and Cons
- "Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
- "If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."
What is our primary use case?
There are upwards of 200 people in my organization using Zoom for video conferencing.
What is most valuable?
Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.
What needs improvement?
If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today.
For how long have I used the solution?
I've been using Zoom for five or six years.
How are customer service and support?
We've had no issues with Zoom that required us to contact technical support.
How was the initial setup?
Installing Zoom is very straightforward. It only took a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
I don't know what the price for Zoom is. It's a company license, so I don't know anything about pricing.
What other advice do I have?
I rate Zoom nine out of 10. I would recommend it to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a tech services company with 11-50 employees
Reliable and easy to navigate with easy access to lots of great functionalities
Pros and Cons
- "The solution is easy to navigate."
- "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."
What is our primary use case?
I primarily use the solution for business meetings and occasionally for some personal events as well.
What is most valuable?
The solution is very reliable. I've never had issues with the video or audio.
The solution is easy to navigate.
It's very easy to find the functionalities I need when I am using it.
The product makes it easy to invite people to the meetings.
It offers great collaboration functionality.
What needs improvement?
The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.
The solution should also make it easier to be able to share material with each other during the meetings.
If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.
For how long have I used the solution?
While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.
What do I think about the stability of the solution?
The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.
What do I think about the scalability of the solution?
The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.
Which solution did I use previously and why did I switch?
We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.
The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.
I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.
How was the initial setup?
I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.
In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.
What other advice do I have?
We're just Zoom customers. We don't have any special business partnership with the company.
I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.
Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.
I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.
I'd rate the solution nine out of ten. I really like the solution. It has great useability.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at ZILKER TECHNOLOGY LLC
made organizing conferences quite easy, we can record and replay the total meeting
What is our primary use case?
I use it for conferencing. I use it in Mac as well as Windows. Also, I organise video and audio conferences.
How has it helped my organization?
It has made organizing conferences quite easy. We can record and replay the total meeting. Also, when organizing team meetings, there is an option to mute all users and have a chairperson.
What is most valuable?
- Recording option — we can replay it later.
- Chat, in the case of group meetings
- Raising a hand to notify the chair that we have some things to share
- Video ability
- Screen share.
What needs improvement?
I like this solution as such. Maybe taking some steps over reducing bandwidth usage in case of video conference could be good. Also, filtering noise in case of audio.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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