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Sales Director at CLoud3 Solutions Pte Ltd
Real User
Stable, adjustable video quality, and simple installation
Pros and Cons
  • "Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."

    What is our primary use case?

    I use Zoom for virtual meetings.

    What is most valuable?

    Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.

    For how long have I used the solution?

    I have been using Zoom for approximately two years.

    What do I think about the stability of the solution?

    Zoom is a stable solution.

    Buyer's Guide
    Zoom
    November 2024
    Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    823,875 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    I have found Zoom to be scalable.

    We have approximately 30 people using this solution in our organization.

    How are customer service and support?

    I have not needed to contact the support because I have not had an issue.

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft Teams.

    How was the initial setup?

    The installation is straightforward and did not take a lot of time.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license for the solution. The price of the solution could be less expensive.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Sonu Thomas - PeerSpot reviewer
    Operations Manager at Cognitive Global
    Real User
    Top 5Leaderboard
    Great for virtual meetings; can be used anywhere and anytime
    Pros and Cons
    • "Easy to use whenever and wherever necessary."
    • "The solution lacks security."

    What is our primary use case?

    I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

    What is most valuable?

    Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

    What needs improvement?

    The solution should be more secure because sometimes files are shared and presentations are recorded. 

    For how long have I used the solution?

    I've been using Zoom for almost two years. 

    What do I think about the stability of the solution?

    The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

    How was the initial setup?

    The setup is very easy, anyone can do it.

    What other advice do I have?

    I rate the solution eight out of 10. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Zoom
    November 2024
    Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    823,875 professionals have used our research since 2012.
    reviewer1709688 - PeerSpot reviewer
    Senior Advisor at a financial services firm with 201-500 employees
    Real User
    Useful for virtual meetings
    Pros and Cons
    • "Zoom is useful for virtual meetings."
    • "Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."

    What is our primary use case?

    I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version. 

    What is most valuable?

    Zoom is useful for virtual meetings. 

    What needs improvement?

    Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

    For how long have I used the solution?

    I have been using Zoom for about two years. 

    What do I think about the stability of the solution?

    I've had no issues with Zoom. It has been stable. 

    How are customer service and support?

    I have never contacted technical support. 

    What's my experience with pricing, setup cost, and licensing?

    There are no licenses or subscriptions. Zoom is free. 

    What other advice do I have?

    I would rate Zoom an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer938022 - PeerSpot reviewer
    Lead Presales at a tech services company with 1-10 employees
    Real User
    Easy to set up and simple to use with a great end-user experience
    Pros and Cons
    • "The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
    • "The product could use some more automation."

    What is our primary use case?

    We primarily use the solution for virtual meetings.

    What is most valuable?

    The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.

    During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure. 

    The solution is stable.

    The scalability is very good.

    My end-user experience has been very positive.

    The product is quite secure and you can use it remotely. I've never heard of there being any security issues. 

    The installation is very straightforward.

    What needs improvement?

    I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

    The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

    For how long have I used the solution?

    We've been using the solution for about a year or so.

    What do I think about the stability of the solution?

    We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

    What do I think about the scalability of the solution?

    The scalability potential is excellent. If a company needs to expand it, it can.

    We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.

    How are customer service and support?

    I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.

    Which solution did I use previously and why did I switch?

    We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while. 

    If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.

    How was the initial setup?

    We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved. 

    What about the implementation team?

    We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators. 

    What's my experience with pricing, setup cost, and licensing?

    The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.

    The pricing is reasonable, especially if you compare it to other solutions on the market.

    What other advice do I have?

    We're a customer and an end-user of Zoom.

    As it's a cloud-based solution, we are using always the latest version.

    I'd rate the solution at a nine out of ten.

    I'd recommend it to other users.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    EVP Technical Services at a tech services company with 11-50 employees
    MSP
    High quality communication, plenty of functionality, and operates in low bandwidth
    Pros and Cons
    • "The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else."
    • "The stability has been good but it could still improve. However, I have not found a better solution."

    What is our primary use case?

    I use Zoom for communication.

    What is most valuable?

    The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.

    For how long have I used the solution?

    I have been using Zoom for approximately three years.

    What do I think about the stability of the solution?

    The stability has been good but it could still improve. However, I have not found a better solution.

    How are customer service and support?

    I have not ever needed to use technical support.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Teams and when comparing it to Zoom, Teams is more bandwidth-heavy, I find it cuts out a lot. I am generally in low bandwidth areas these days and I find it problematic to keep up with the conversations. Teams is similar to Zoom in which they both have a lot of features.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Zoom is approximately $150 USD annually.

    What other advice do I have?

    I rate Zoom a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1713138 - PeerSpot reviewer
    Digital Growth Manager at a tech vendor with 51-200 employees
    Real User
    Free and easy to use
    Pros and Cons
    • "The most valuable feature is that it's easy to use."
    • "Zoom could be improved by adding more dashboards."

    What is our primary use case?

    My primary use case is for virtual meetings. 

    What is most valuable?

    The most valuable feature is that it's easy to use. 

    What needs improvement?

    Zoom could be improved by adding more dashboards. 

    For how long have I used the solution?

    I have been using Zoom for about three or four years. 

    How are customer service and support?

    I have never contacted technical support. 

    How was the initial setup?

    The initial setup was straightforward. 

    What's my experience with pricing, setup cost, and licensing?

    Zoom is free. 

    Which other solutions did I evaluate?

    I have also used Skype. 

    What other advice do I have?

    I would recommend Zoom to others.

    I rate Zoom a nine out of ten because it could be improved by adding more dashboards. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1118802 - PeerSpot reviewer
    Account Manager, Cybersecurity at a tech services company with 11-50 employees
    MSP
    Cost-effective, simple to install, and user-friendly
    Pros and Cons
    • "The most valuable feature is the ease of use."
    • "Zoom security could be improved."

    What is our primary use case?

    We use Zoom primarily for virtual meetings.

    What is most valuable?

    The most valuable feature is the ease of use.

    It is very simple to use.

    What needs improvement?

    Zoom security could be improved.

    For how long have I used the solution?

    We have been using Zoom for two to three years.

    What do I think about the stability of the solution?

    Zoom is a stable product.

    What do I think about the scalability of the solution?

    Zoom is scalable.

    We currently have two main users, because we have a shared account.

    How are customer service and support?

    We have not contacted technical support.

    How was the initial setup?

    The initial setup is straightforward.

    This solution will be deployed and maintained by one technical person.

    What about the implementation team?

    We completed the installation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    Licensing fees are paid on a yearly basis.

    There are some additional costs.

    What other advice do I have?

    I would recommend this solution to others who are considering using it.

    It's easy to use, and cost-effective.

    I would rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1126884 - PeerSpot reviewer
    Principal Consultant at a tech services company with 51-200 employees
    Real User
    Convenient, highly reliable, and simple implementation
    Pros and Cons
    • "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."

      What is our primary use case?

      We use Zoom for virtual meetings and for technical support.

      What is most valuable?

      The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.

      For how long have I used the solution?

      I have used Zoom within the past 12 months.

      What do I think about the stability of the solution?

      The solution is stable and highly reliable.

      What do I think about the scalability of the solution?

      I have found Zoom to be scalable.

      We have approximately 17 users that are using this solution.

      How are customer service and support?

      I have not needed to contact the support.

      Which solution did I use previously and why did I switch?

      I have used Microsoft Teams but Zoom is our companies platform of choice.

      How was the initial setup?

      The implementation is simple. You download the application and run it. It is very straightforward.

      What about the implementation team?

      We do not require a technical team for the implementation or maintenance.

      What's my experience with pricing, setup cost, and licensing?

      I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.

      What other advice do I have?

      I rate Zoom an eight out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user